How to remove Trojan.gen.npe.2 [Virus removal guide]

What is Trojan.gen.npe.2? Computer security experts has determined that if your antivirus software detects Trojan.gen.npe.2 then it indicates that your computer is affected by malware. This malware is automatically installed, without notification or user consent. Therefore, many users aren’t even aware that their computer has been infected by malware.

In many cases, the Trojan.gen.npe.2 virus come bundled with the installers from a free hosting and file sharing web pages. So, install a free software is a a good chance that you will find a bundled malware. If you don’t know how to avoid it, then use a simple trick. During the install, choose the Custom or Advanced setup mode. Next, click ‘Decline’ button and clear all checkboxes on offers that ask you to install additional applications.

If you still are not sure that your system is infected with malicious software, then check your system for the common symptoms of this infection:

• your web browser shows advertisements where previously you have never seen;
• Edge, Internet Explorer, Chrome and Firefox shows lots of annoying advertisements;
• web browser settings like startpage and search engine are hijacked;
• your antivirus software detects an infection;
• Internet connection may be slow.

Another reason why you need to delete Trojan.gen.npe.2 virus is its online data-tracking activity. It may gather personal information, including:

• IP addresses;
• URLs visited;
• search queries/terms;
• clicks on links and advertisements;
• browser version information.

Thus, it’s clear that the presence of this virus on your machine is not desirable, and you need to clean up your PC as soon as possible. Follow the instructions below in order to get rid of Trojan.gen.npe.2 from your PC.

How to remove Trojan.gen.npe.2 virus

There are exist several free virus removal utilities. Also it is possible to remove Trojan.gen.npe.2 virus manually. But we advise to combine all these ways below into the one removal algorithm. Follow the steps of the tutorial. Some of the steps will require you to restart your system or shut down this web-site. So, read this guidance carefully, then bookmark or print it for later reference.

To remove Trojan.gen.npe.2, execute the steps below:

1. Delete potentially unwanted applications using Microsoft Windows Control Panel
2. Run Zemana Anti Malware to delete virus
3. Run Hitman Pro to remove Trojan.gen.npe.2 from the computer
4. Remove Trojan.gen.npe.2 virus with Malwarebytes
5. Delete Trojan.gen.npe.2 virus from Firefox
6. Remove Trojan.gen.npe.2 from Chrome
7. Remove Trojan.gen.npe.2 from Microsoft Internet Explorer
8. Use AdBlocker to stay safe online
9. To sum up

Delete potentially unwanted applications using Microsoft Windows Control Panel

First, you should try to identify and remove the program that causes the appearance of unwanted ads or web browser redirect, using the ‘Uninstall a program’ which is located in the ‘Control panel’.

1. If you are using Windows 8, 8.1 or 10 then click Windows button, next click Search. Type “Control panel”and press Enter.
2. If you are using Windows XP, Vista, 7, then click “Start” button and press “Control Panel”.
3. It will show the Windows Control Panel.
4. Further, press “Uninstall a program” under Programs category.
5. It will open a list of all applications installed on the machine.
6. Scroll through the all list, and delete dubious and unknown apps. To quickly find the latest installed software, we recommend sort apps by date.

See more details in the video instructions below.

Run Zemana Anti Malware to delete virus

Zemana Anti-Malware (ZAM) is a tool which can get rid of ad supported software, potentially unwanted apps, hijackers and other malicious software from your machine easily and for free. Zemana is compatible with most antivirus software. It works under Windows (10 – XP, 32 and 64 bit) and uses minimum of personal computer resources.

Zemana AntiMalware (ZAM) can be downloaded from the following link. Save it directly to your Microsoft Windows Desktop.

Once downloading is done, close all applications and windows on your system. Open a directory in which you saved it. Double-click on the icon that’s named Zemana.AntiMalware.Setup as displayed in the following example.

When the installation begins, you will see the “Setup wizard” that will help you install Zemana Anti Malware (ZAM) on your system.

Once installation is finished, you will see window like below.

Now click the “Scan” button to perform a system scan for the virus and other security threats. A system scan may take anywhere from 5 to 30 minutes, depending on your system. While the Zemana utility is scanning, you can see count of objects it has identified as being infected by malware.

Once that process is complete, Zemana will produce a list of undesired programs ad-supported software. Review the report and then click “Next” button.

The Zemana AntiMalware (ZAM) will start to delete virus and other security threats.

Run Hitman Pro to remove Trojan.gen.npe.2 from the computer

Hitman Pro is a completely free (30 day trial) tool. You don’t need expensive solutions to delete virus related files, folders and registry keys and other malicious apps. HitmanPro will uninstall all the unwanted applications like adware and browser hijackers at zero cost.

1. Click the following link to download Hitman Pro. Save it to your Desktop.
   
   

   HitmanPro
   12076 downloads
   Author: Sophos
   Category: Security tools
   Update: June 28, 2018
   
2. Once the download is finished, double click the HitmanPro icon. Once this utility is opened, press “Next” button to perform a system scan for the virus and other kinds of potential threats like malicious software and PUPs. While the tool is checking, you can see count of objects and files has already scanned.
3. After the system scan is finished, you can check all threats detected on your personal computer. In order to delete all items, simply click “Next” button. Now click the “Activate free license” button to start the free 30 days trial to remove all malicious software found.

Remove Trojan.gen.npe.2 virus with Malwarebytes

Remove Trojan.gen.npe.2 virus manually is difficult and often the virus is not completely removed. Therefore, we advise you to use the Malwarebytes Free that are completely clean your computer. Moreover, the free program will help you to remove malware, PUPs, toolbars and ad supported software that your PC can be infected too.

Click the following link to download the latest version of MalwareBytes Anti-Malware (MBAM) for Windows. Save it on your Windows desktop.

When downloading is finished, run it and follow the prompts. Once installed, the MalwareBytes Anti Malware will try to update itself and when this process is done, click the “Scan Now” button to find out virus and other kinds of potential threats such as malware and PUPs. When a threat is found, the number of the security threats will change accordingly. Review the report and then click “Quarantine Selected” button.

The MalwareBytes Anti Malware (MBAM) is a free application that you can use to delete all detected folders, files, services, registry entries and so on. To learn more about this malware removal utility, we recommend you to read and follow the tutorial or the video guide below.

Delete Trojan.gen.npe.2 virus from Firefox

Resetting your Mozilla Firefox is basic troubleshooting step for any issues with your web browser program. However, your saved bookmarks and passwords will not be lost.

First, launch the Firefox. Next, press the button in the form of three horizontal stripes (). It will display the drop-down menu. Next, click the Help button ().

In the Help menu click the “Troubleshooting Information”. In the upper-right corner of the “Troubleshooting Information” page press on “Refresh Firefox” button like below.

Confirm your action, press the “Refresh Firefox”.

Remove Trojan.gen.npe.2 from Chrome

If Chrome browser settings are hijacked by Trojan.gen.npe.2 then ‘Reset Chrome’ is a method {which} helps to restore the internet browser to its factory state. To reset Chrome to the original defaults, follow the step-by-step instructions below.

1. First launch the Google Chrome and click Menu button (small button in the form of three dots).
2. It will display the Google Chrome main menu. Choose More Tools, then press Extensions.
3. You will see the list of installed extensions. If the list has the extension labeled with “Installed by enterprise policy” or “Installed by your administrator”, then complete the following guide: Remove Chrome extensions installed by enterprise policy.
4. Now open the Google Chrome menu once again, click the “Settings” menu.
5. You will see the Google Chrome’s settings page. Scroll down and click “Advanced” link.
6. Scroll down again and press the “Reset” button.
7. The Chrome will display the reset profile settings page as shown on the image above.
8. Next press the “Reset” button.
9. Once this task is complete, your web browser’s search provider, new tab page and start page will be restored to their original defaults.
10. To learn more, read the blog post How to reset Google Chrome settings to default.

Remove Trojan.gen.npe.2 from Microsoft Internet Explorer

If you find that Internet Explorer web-browser settings had been infected by the Trojan.gen.npe.2 virus, then you may restore your settings, via the reset web-browser process.

First, open the IE. Next, press the button in the form of gear (). It will display the Tools drop-down menu, press the “Internet Options” as on the image below.

In the “Internet Options” window click on the Advanced tab, then press the Reset button. The Internet Explorer will open the “Reset Internet Explorer settings” window like below. Select the “Delete personal settings” check box, then click “Reset” button.

You will now need to reboot your computer for the changes to take effect.

Use AdBlocker to stay safe online

Use an ad blocking tool such as AdGuard will protect you from malicious advertisements and content. Moreover, you can find that the AdGuard have an option to protect your privacy and stop phishing and spam web pages. Additionally, ad blocking applications will allow you to avoid undesired popups and unverified links that also a good way to stay safe online.

Visit the following page to download AdGuard. Save it on your Desktop.

After downloading it, start the downloaded file. You will see the “Setup Wizard” screen as displayed below.

Follow the prompts. Once the installation is finished, you will see a window like below.

You can click “Skip” to close the installation program and use the default settings, or press “Get Started” button to see an quick tutorial that will assist you get to know AdGuard better.

In most cases, the default settings are enough and you do not need to change anything. Each time, when you start your computer, AdGuard will launch automatically and stop unwanted popup ads, as well as other harmful or misleading web sites. For an overview of all the features of the application, or to change its settings you can simply double-click on the AdGuard icon, which can be found on your desktop.

To sum up

Once you’ve finished the steps outlined above, your system should be free from Trojan.gen.npe.2 virus and other malicious software. Your antivirus will no longer detect any security threats. Unfortunately, if the few simple steps does not help you, then you have caught a new malicious software, and then the best way – ask for help here.