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How to remove CleanUp Antivirus (Uninstall instructions)

Myantispyware team March 10, 2010    

CleanUp Antivirus is a fake antivirus program that also known as rogue antispyware application. It is a replacement early appeared My Security Wall. The rogue spreads with the help of trojans that come from fake online malware scanners. When the trojan is started, it will download and install CleanUp Antivirus onto your computer

After breaking into your PC, CleanUp Antivirus first step registers itself in the Windows registry, then creates a lot of harmless files with random names which later during the scan will be reported as worms, trojans and viruses. Of course, the scan results are false, because CleanUp Antivirus identifies harmless files as dangerous infections. Important, do not trust the result of the scan, simply ignore them!

As method, to create the fully illusion that your computer is heavy infected, CleanUp Antivirus will display numerous warnings, fake security alert and notifications from Windows task bar. Some of the alerts:

System alert!
Suspicious software which may be malicious has been
detected on your PC. Click here to remove this threat
immediately using CleanUp Antivirus.

System alert!
CleanUp Antivirus has detected potentially harmful software in
your system. It is strongly recommended that you register
CleanUp Antivirus to remove all found threats immediately.

Warning
Warning! Virus detected

Warning! Identity theft attempt detected

What is more, CleanUp Antivirus may block Task Manager and legitimate antivirus and antispyware programs and hijack Internet Explorer so that it randomly shows a warning page when you browsing the Internet. The title of the page is “There is a problem with this websites`s secuirty. Possible spyware threat detected”. However, all of these alerts and warnings are fake and like scan false results should be ignored!

As you can see, this program is an unwanted guest on your computer, which should be removed from the system upon detection. Please follow the instructions below to remove CleanUp Antivirus and any associated malware from your computer for free.

More screen shoots of CleanUp Antivirus



Symptoms in a HijackThis Log

O4 – HKCU\..\Run: [CleanUp Antivirus] “C:\Documents and Settings\All Users\Application Data\9be96\CU515.exe” /s /d

Use the following instructions to remove CleanUp Antivirus (Uninstall instructions)

Step 1. Remove CleanUp Antivirus and any associated malware.

Download MalwareBytes Anti-malware (MBAM). Once downloaded, close all programs and windows on your computer.

Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MalwareBytes Anti-malware onto your computer. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure a checkmark is placed next to “Update Malwarebytes’ Anti-Malware” and Launch “Malwarebytes’ Anti-Malware”. Then click Finish.

MalwareBytes Anti-malware will now automatically start and you will see a message stating that you should update the program before performing a scan. If an update is found, it will download and install the latest version.

As MalwareBytes Anti-malware will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main menu. You will see window similar to the one below.

malwarebytes-antimalware1
Malwarebytes Anti-Malware Window

Make sure the “Perform quick scan” option is selected and then click on the Scan button to start scanning your computer for CleanUp Antivirus infection. This procedure can take some time, so please be patient.

When the scan is finished a message box will appear that it has completed scanning successfully. Click OK. Now click “Show Results”. You will see a list of infected items similar as shown below.
Note: list of infected items may be different than what is shown in the image below.


Malwarebytes Anti-malware, list of infected items

Make sure all entries have a checkmark at their far left and click “Remove Selected” button to remove CleanUp Antivirus. MalwareBytes Anti-malware will now remove all of associated CleanUp Antivirus files and registry keys and add them to the programs’ quarantine. When MalwareBytes Anti-malware has finished removing the infection, a log will open in Notepad and you may be prompted to Restart.

Step 2. Reset HOSTS file

Run Malwarebytes Anti-malware. Open Tools tab. Under FileASSASSIN label click to Run Tool button. In the open window navigate to C->Windows->System32->Drivers->etc and select HOSTS file. Click Open button. Click YES to confirm. Close Malwarebytes Anti-malware.

Click Start, Run. Type notepad and press Enter. Notepad opens. Copy all the text below into Notepad.

127.0.0.1 localhost

Save this as HOSTS to your C->Windows->System32->Drivers->etc. (Remember to select Save as file type: All files in Notepad). Close Notepad.

Note 1: if you can not download, install, run or update Malwarebytes Anti-malware, then follow the steps: Malwarebytes won`t install, run or update – How to fix it.

Note 2: if you need help with the instructions, then post your questions in our Spyware Removal forum.

Note 3: your current antispyware and antivirus software let the infection through ? Then you may want to consider purchasing the FULL version of MalwareBytes Anti-malware to protect your computer in the future.

CleanUp Antivirus creates the following files and folders

%UserProfile%\Application Data\CleanUp Antivirus
%UserProfile%\Application Data\CleanUp Antivirus\cookies.sqlite
%UserProfile%\Application Data\CleanUp Antivirus\Instructions.ini
%UserProfile%\Desktop\CleanUp Antivirus.LNK
%UserProfile%\Start Menu\CleanUp Antivirus.LNK

CleanUp Antivirus creates the following registry keys and values

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run | CleanUp Antivirus

Malware removal Rogue Anti Spyware

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Author: Myantispyware team

Myantispyware is an information security website created in 2004. Our content is written in collaboration with Cyber Security specialists, IT experts, under the direction of Patrik Holder and Valeri Tchmych, founders of Myantispyware.com.

60 Comments

  1. Mark
    ― April 16, 2010 - 8:10 pm  Reply

    i’m i supposed to reboot after i reset HOSTS file?

  2. RALPH
    ― April 17, 2010 - 3:07 am  Reply

    what should be the format after you copy 127.0.0.1 localhost and save it.

  3. ryan
    ― April 17, 2010 - 8:32 am  Reply

    i successfully removed cleanup antivirus but when i attempt to download a new antivirus it keep saying that installing failed. one reason that i think is the virus protection in security center in control panel is turned on. but what is the reason why it’s turned on even if cleanup AV is removed??? pls help me tnx!

  4. eva
    ― April 17, 2010 - 8:44 am  Reply

    Thanks for this solution! It helped a lot! 😉

  5. Patrik
    ― April 17, 2010 - 10:04 am  Reply

    cooper, all that shows the rogue is a fake.

  6. Patrik
    ― April 17, 2010 - 10:21 am  Reply

    Mark, open a new topic in our Spyware removal forum. I will help you.

  7. Patrik
    ― April 17, 2010 - 10:35 am  Reply

    ryan, follow the steps below:
    Click Start, Run.
    Type wbemtest and press Enter.
    Windows Management Instrumentation Tester opens.
    Click Connect… button.
    Type root\SecurityCenter and press Enter.
    Click to Query button.
    Type SELECT * FROM AntiVirusProduct and click on Apply button.
    Double click on each result to view the properties for that Antivirus product.
    DELETE any records for the Cleanup Antivirus.

  8. ryan
    ― April 18, 2010 - 12:40 am  Reply

    I’ve done successfully in going in the results and double click them, but how can i recognized any records from cleanup antivirus and how will i delete it. and also, if I successfully delete it, can i save it and how? tnx..

  9. pearl anne
    ― April 18, 2010 - 1:44 am  Reply

    uhmmm.. is the MALWAREBYTES ANTI-MALWARE safe to use? just asking. im a vctim of this clean-up antivirus. and i wanna remove it ASAP. 🙁

  10. pearl anne
    ― April 18, 2010 - 1:48 am  Reply

    uhmmmm.. i dont get the step 2. haha.

  11. Patrik
    ― April 18, 2010 - 9:37 am  Reply

    ryan, you need click to Delete button, then close wbemtest. It`s all, no any “save” procedure.

  12. Patrik
    ― April 18, 2010 - 9:38 am  Reply

    pearl, need more info about Malwarebytes ? read comments and reviews.

  13. vinay
    ― April 19, 2010 - 4:42 am  Reply

    thanx i have done succesfully uninstall cleanup anti

  14. sai
    ― April 19, 2010 - 11:43 am  Reply

    i don’t want cleanup antivirus please uninstall this cleanup antivirus

  15. ryan
    ― April 20, 2010 - 6:41 am  Reply

    THANK YOU VERY MUCH!!!! HOPE YOU CAN HELP MORE PEOPLE!!! ^_^

  16. Jessi
    ― April 21, 2010 - 3:56 am  Reply

    Thanks Again!:D

  17. khan
    ― April 22, 2010 - 5:11 am  Reply

    first of all thanks for guiding to remove cleanup antivirus.
    but now im facing problem to access internet exproler, cauz what i did is i followed the first step and very much happy to get rid of cleanup antivirus and in that happiness i forget to do the second step. later again went to the instruction where second step is also necassary. now im facing lot of problem in handling the second step, asmy notebook is vista is it cauz of that. please advise me some other step to tackle this problem.
    waiting for ur reply

  18. John Dope
    ― April 22, 2010 - 7:53 am  Reply

    Thanks a lot!
    This worked for me in order to remove it from the security center.

  19. Patrik
    ― April 22, 2010 - 8:56 am  Reply

    khan, what is problem with step 2. Give me more information.

  20. Mark
    ― April 22, 2010 - 12:08 pm  Reply

    Thnx it really worked it’s removed now. Thnx. A beer for you

  21. Eric
    ― April 23, 2010 - 2:26 am  Reply

    my client have infected this virus. I use some tools to remove it. Remove successfully, but then my Symantec Endpoint doesn’t work. I go to some website to do online scan, but it said that I don’t have permission to scan the some folder even I am administrator, the online scanner can’t start. I wondoer if i may need to restore the windows…

  22. Patrik
    ― April 23, 2010 - 11:08 am  Reply

    Eric, try scan the computer with Kaspersky removal tool or DrWeb CureIt.

  23. Eric
    ― April 26, 2010 - 11:12 pm  Reply

    Patrik, I tried the software you mention. There are no virus in that PC now, but I still can’t figure out how to start my Symantec Endpoint Protection. I google around and no solution. Finally, I decided to restore the windows because I already spent too much time on one client. Thanks for your help

  24. Mr. Courtenay Weldon
    ― May 19, 2010 - 7:42 pm  Reply

    do you have a physical address for this company?

  25. Patrik
    ― May 20, 2010 - 10:18 am  Reply

    Mr. Courtenay Weldon, no i don`t have it.

  26. Henk
    ― May 31, 2010 - 4:17 pm  Reply

    Hi, I am really battling. I have followed the intructions but the HOSTS is blocked I can not override the file. I also tried Patricks advice on the wbemtest (very new for me) but am unabe to delete/gain access to the cleanup antivirus. Will someone please assist!

  27. Patrik
    ― June 1, 2010 - 7:39 am  Reply

    Henk, try the following steps to reset HOSTS file:
    Please download OTM by OldTimer from here. Run OTM, copy,then paste the following text in “Paste Instructions for Items to be Moved” window (under the yellow bar):
    :Commands
    [resethosts]
    [Reboot]

    Click the red Moveit! button.

  28. Ezra
    ― August 14, 2010 - 10:11 am  Reply

    For the error “MBAM_ERROR_UPDATING(12007, 0, WinHttpSendRequest)” the solution for me was that I didn’t have an internet connection. I had disconnected my wireless card which caused this error when the program tried to download the latest files before running it’s first scan. For me it was critical that it first download these files as it didn’t remove the virus until I was able to do that.

  29. syrus
    ― January 18, 2012 - 4:40 pm  Reply

    hi i hoppe this programgood

  30. syrus
    ― January 18, 2012 - 4:44 pm  Reply

    good

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