Do you have pop-ups or your computer infected with trojan or spyware ? Learn how to ask us for help, click here!

MalwareBytes Anti-malware – free spyware, malware, trojan remover.

Malwarebytes’ Anti-Malware is designed to quickly detect, destroy, and prevent malware, spyware, trojans. Can detect and remove malware that even the most well-known Anti-Virus and Anti-Malware applications on the market today cannot.

Malwarebytes Anti-Malware

The interface is plain and simple to use. Malwarebytes’ Anti-Malware scan system allows performing a quick scan or a full scan, depending on your needs.

MalwareBytes Anti-malware Features:

  • Support for Windows 2000, XP, Vista, 7, 8
  • Light speed quick scanning
  • Ability to perform full scans for all drives
  • Malwarebytes Anti-Malware Protection Module(requires registration)
  • Database updates released daily
  • Quarantine to hold threats and restore them at your convenience
  • Ignore list for both the scanner and Protection Module
  • Settings to enhance your Malwarebytes Anti-Malware performance
  • A small list of extra utilities to help remove malware manually
  • Multi-lingual support
  • Works together with other anti-malware utilities
  • Command line support for quick scanning
  • Context menu integration to scan files on demand

How to install MalwareBytes Anti-malware and perform a scan

Step 1. Download Malwarebytes Anti-malware

Click Malwarebytes’ Anti-Malware Download Link to Download MalwareBytes Anti-malware (MBAM) and save it to your desktop.  When Malwarebytes Anti-Malware has finished downloading you will now see an icon on your desktop similar to the one below.
Malwarebytes Anti-Malware setup file

Step 2. Install Malwarebytes Anti-malware

Close all programs and Windows on your computer. Double-click mbam-setup-x.x.x.xxxx icon to run it and you will see a prompt similar to the figure below.
Malwarebytes Anti-Malware setup
Click Next to continue with the installation process.
Malwarebytes Anti-Malware setup
Do not make any changes to default settings and when the program has finished installing click Finish.

Step 3. Update

Malwarebytes Anti-Malware update
If an update is found, it will download and install the latest version.


Step 4. Perform a system scan

Malwarebytes Anti-Malware start a scan
When Malwarebytes Anti-Malware has finished updating, click “Scan Now”. The scan may take some time to finish,so please be patient.


Step 5. Remove malware

Malwarebytes Anti-Malware scan results
When the scan is complete, select action for all objects (Quarantine by default) and click Apply Action button. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.


Download MalwareBytes Anti-malware

1 Malwarebytes’ Anti-Malware Download Link
2 Malwarebytes’ Anti-Malware Download Link

Questions and answers.

1. I cannot download Malwarebytes Anti-malware.

Probably your computer infected with DNSChanger trojan. Read and follow these instructions: How to remove trojan DNSChanger.

2. Malwarebytes Anti-malware won`t install, run or update.

Read following instructions: Malwarebytes won`t install, run or update – How to fix it

3. Got error code 731 (0,9).

Try restarting the computer, it should solve the error.

Your current antispyware software let an infection through ? Then you may want to consider purchasing the FULL version of MalwareBytes Anti-malware to protect your computer in the future. MalwareBytes Anti-malware Full version features scheduled scanning, scheduled updating and highly advanced Real-Time Protection to ensure protection from installation or re-installation of potential threats as you surf the Internet.

August 28, 2008 on 12:53 am | In Best Programs, Free Software, Malware removal | 583 Comments |


RSS feed for comments on this post.

  1. Hallo Men, I’m infectes

    Comment by Markus — August 31, 2008 #

  2. Very good program

    Comment by Markus — August 31, 2008 #

  3. I am not able to download the MalwareBytes Anti-malware from the following portion :

    Download MalwareBytes Anti-malware from here or here.

    Please guide me further

    Comment by V.Narayanan — September 6, 2008 #

  4. Probably spyware blocked download of MalwareBytes Anti-malware.
    I would recommend you follow these instructions.

    Comment by Patrik — September 6, 2008 #

  5. Thanks

    Comment by jim — September 8, 2008 #

  6. my computer infected by anti-virus xp2008
    please help me to remove this in my computer

    Comment by Jin — September 14, 2008 #

  7. Jin, please read these instructions.

    Comment by Patrik — September 14, 2008 #

  8. please help

    Comment by Francois — September 14, 2008 #

  9. Francois, How i can help you ?

    Comment by Patrik — September 15, 2008 #

  10. I’m infected with Micro AV spyware

    Comment by Kevin Helms — September 19, 2008 #

  11. Thanks

    Comment by Rosjier — September 20, 2008 #

  12. Kevin, please read these instructions.

    Comment by Patrik — September 20, 2008 #


    Comment by LOUIE — October 5, 2008 #

  14. ive been infected with virusremovoer2008 please help

    Comment by Brandon — October 17, 2008 #

  15. Brandon, please read these instructions.

    Comment by Patrik — October 18, 2008 #

  16. Hey, I was infected with what I think was AntiSpyware 2008 (Changed my desktop background, demanded that I download the file, disabled start menu / my computer etc…) – basically it made running my computer impossible, so I reformatted using the HP emergency recovery tools.

    The bulk of the problem has gone, but there still seems to be a browser hijack happening that prevents me from accessing a number of websites like Youtube, google, facebook and instead redirects me to a page called ‘Microsoft security center’ with a link to Antispyware.

    I’ve tried scanning with Malwarebytes and AVG, both of which deleted a couple of infected files, but the problem still persists. Help please?

    Comment by Dan — October 20, 2008 #

  17. Dan, please read these instructions. I will help you.

    Comment by Patrik — October 20, 2008 #

  18. Thanks :)

    Comment by mike — October 22, 2008 #

  19. Excelente programa!!

    Muito bom!
    Estão todos de parabéns!!


    Comment by Eduardo — October 23, 2008 #

  20. I got infected with spyware 2009 i can´t start internet expoler its deleting my hole files. i downloaded malware but dont helps , someone can help me

    Comment by perry — October 25, 2008 #

  21. Perry, please read these instructions. I will help you.

    Comment by Patrik — October 25, 2008 #

  22. I was unable to download the file on the infected computer so I saved it to a cd on another non-infected computer and then installed Malwarebytes Anti-Malware from the cd.

    Comment by Paul — October 26, 2008 #

  23. thanks

    Comment by murad — October 31, 2008 #

  24. Thank you so much for putting this information together. It worked!

    Comment by Jessica — November 9, 2008 #

  25. ok so i have ran this twice on my computer and it says all of the files have been removed… however when the computer restarts the program still comes up and tries to run :( what do i do

    Comment by Jamie — November 10, 2008 #

  26. Jamie, please read these instructions. I will help you.

    Comment by Patrik — November 10, 2008 #

  27. I have tried 3 different applications to try to get rid of the Trojan and finally this one did the trick!

    Thank you and i will definitely recommend this to others!

    Comment by Andrew — November 12, 2008 #

  28. I have downloaded malwarebytes but i cant get it loaded. I cant even uninstall it. can sombody help me get rid of antiviruspro2008??


    Comment by Mike L — November 15, 2008 #

  29. I even tried saving malwarebytes to a disk from a non-infected computer and loading on the infected machine as another poster stated and I cant not get it to load. please help

    Comment by Mike L — November 15, 2008 #

  30. Mike, try these methods:
    1. Rename mbam-setup.exe to zse12bn.exe (or another random name). Run the file.
    2. Reboot computer in the safe mode.

    – Restart your computer
    – After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
    – Instead of Windows loading as normal, a menu should appear
    – Select the first option, to run Windows in Safe Mode.

    Run mbam-setup.exe again.
    3. Read these instructions.

    Comment by Patrik — November 15, 2008 #

  31. I cant get hijackthis to begin the download. it goes to a blank page. also I found 2 files similar to mbam-setup.exe but nothing exact. when changing the name the system would not reboot properly. I did a system restore to get the machine to boot windows.

    Any Ideas?

    Comment by Mike L — November 17, 2008 #

  32. Mike, restart your computer in the Safe mode with networking by doing:

    – Restart your computer
    – After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
    – Instead of Windows loading as normal, a menu should appear
    – Select the “Safe mode with networking” option, to run Windows in Safe Mode with networking.

    Follow these instructions again.

    Comment by Patrik — November 17, 2008 #

  33. Patrik,

    Thanks for trying to help! I have followed the instructions again. I have even d/l mbam-setup.exe, changed the name to a pen drive. The d/l is still blocked. I have tried the same for HijackThis with out any luck, all in safe mode. GRRR this is a tough one.
    Any ideas?

    Comment by Mike L — November 18, 2008 #

  34. help to down load

    Comment by james — November 20, 2008 #

  35. Read these instructions again.Start a new thread at the Myantispyware forum by using the New topic button. Give brief details of your problems. Wait for help.

    Comment by Patrik — November 20, 2008 #

  36. my computer has been infected by antivirus 2009

    Comment by eric — November 20, 2008 #

  37. Was successful in removing the annoying Antivirus Trigger Alert on my laptop. Great virus remover!

    Comment by Jenny — November 25, 2008 #

  38. .ah.

    Comment by c. uccio — December 3, 2008 #

  39. thanks

    Comment by lyn — December 10, 2008 #

  40. Thank God I found you shareware! Could not get winiguard off my vista system with anything else. If anyone has any doubts as to Malwarebytes capabilities or claims, they can rest at ease. Try it, you won’t be disappointed!

    Thanks again. Thinkin about upgrading to pro..believe it.

    Comment by randy — December 12, 2008 #

  41. Thank you very much.
    Your application together with Avenger was the only way to get rid of TDDServ.sys trojan.
    Now my system is free of all parasites!!!

    Comment by ilgaz — December 14, 2008 #

  42. help to down load

    Comment by shmuel — December 14, 2008 #

  43. shmuel, if you cannot download Malwarebytes Anti-malware, then probably your computer infected with TDDServ.sys trojan. Read and follow these instructions: How to remove trojan TDSServ.

    Comment by Patrik — December 15, 2008 #

  44. I thank you for providing MalwareBytes it cleaned up my antivirus 360.
    Thanks again.


    Comment by Pasha — December 15, 2008 #


    Comment by Harry — December 16, 2008 #

  46. I’m infected with winweb security,please explain me how i can delite it

    Comment by tozba37 — December 18, 2008 #

  47. tozba37, please follow these steps.

    Comment by Patrik — December 18, 2008 #

  48. These instructions worked perfectly.

    Blessings be upon you for the wealth of information!!

    Comment by Drewhaha — December 19, 2008 #

  49. Hello this is Umakant gupta. My computer infected by a new kind of Malware work of windefender 2009 and somne hackers,windefender is itselef a Malware.
    So Please prevent with this windefender 2009. It’ll assure you to remove all kind of malware but no windefender2009 is a malware in itself.

    Thank you Malwarebytes.
    its working nice, this s/w is god for me and my computer who saved us me and my computer also.

    Thanks again Malwarebytes

    Comment by Umakant Gupta — December 21, 2008 #

  50. I have tried scanning w/ AVG and also Malwarebytes Anti-Malware but i still cannot get rid of Antivirus 360 and Registry defender. I dont know what else to do and im sick of it popping up, can anyone help me please

    Comment by corey — December 24, 2008 #

  51. corey, looks like your computer infected with fresh version of antivirus 360 virus, please follow these instructions.

    Comment by Patrik — December 24, 2008 #

  52. After I scanned to see if any infections were on it and i noticed that i had 2 infections. Also these infections were from the \

    Comment by Dean — December 26, 2008 #

  53. oops acidently submitted above ^

    continued- System Security program which is not real. Once I scanned, cleared the virus and restarted, it came back!! How do i get rid of this virus once and for all?

    Comment by Dean — December 26, 2008 #

  54. Dean, please follow these instructions. I will help you.

    Comment by Patrik — December 26, 2008 #

  55. thnks for helping

    Comment by w — December 27, 2008 #

  56. My computer (older model) was infected with Antivirus Trigger and I tried half-a dozen different download scans (some of which tied up the machine for hours)–to get rid of it. None worked until I discovered you guys. Fast (relative to the others) And it worked! Thanks so much!

    Comment by Gig Thurmond — December 27, 2008 #

  57. thanks good

    Comment by pardeep — December 28, 2008 #

  58. I’m not a coputer guy but I do have a problem with AntiVirus Trigger. It has cut off my access to the internet. When I try to download Malwarebytes, it installs then freezes up when it looks for updates on


    Comment by sjb — December 28, 2008 #

  59. sjb, please follow these instructions. I will help you.

    Comment by Patrik — December 28, 2008 #

  60. Everytime I press on the link to download the program it said that it can not display…Please help…

    Comment by Jim — January 3, 2009 #

  61. Looks like your computer is infected with dnschanger trojan. Follow these steps.

    Comment by Patrik — January 3, 2009 #

  62. thanks

    Comment by tim form — January 10, 2009 #

  63. I’m asked to help a friend who’s (probably) got the MS Antispyware 2009 on his Windoxs XP machine, but who can’t get on the internet anymore.
    Can I download “MalwareBytes Anti-malware” on my machine (Mac OS X), copy it onto a CD or USB-stick and load it onto his machine? I’d prefer CD, so my USB-stick cannot get infected)

    Comment by Peter — January 15, 2009 #

  64. Yes of course. CD is best choice.

    Comment by Patrik — January 15, 2009 #

  65. Hi,
    I have been trying to get rid of some malware including Antispyware 2008. I downloaded Malwarebytes, was able to run it, but freezes when quarantining the infections. Please help.
    I have tried unselecting some of the infections and going on a group by group basis but still does not work. Is stalls and tells me the program is not responding.
    Any help would greatly appreciated.

    Comment by Rudy — January 16, 2009 #

  66. Rudy, please read and follow these instructions.

    Comment by Patrik — January 16, 2009 #

  67. hullo, ive downloaded and installed perfectly… no problems here, excellent web-site btw, i notice this program gets mentioned alot in various posts ( i take it it must be good then) i just wandered what your thoughts were comparing it to spysweeper or Xoft,… keep up the good work!! :)

    Comment by zen_buddah — January 17, 2009 #

  68. hey i downloded malwarebytes’ aniti- malware but the window only stays open for 10 sec and the it closes so i cant scan. can u help me.

    Comment by rj — January 23, 2009 #

  69. Looks like your computer infected with trojan that blocked running of MBAM. Read and follow these steps.

    Comment by Patrik — January 23, 2009 #

  70. i want to update my malwarebytes’ anti-malware but i dont have an internet connection how can i update???? Please help….

    Comment by Julius — January 23, 2009 #

  71. Julius, update is not possible w/o internet connection.

    Comment by Patrik — January 23, 2009 #

  72. Everytime I try to run the Malware it closes after about 5 seconds. I tried to remove the trojanDNSChanger but I couldn’t find any of those drives it says to remove. Please help it’s my computer at work

    Comment by Patricia — January 27, 2009 #

  73. Malwarebytes- worked to remove system guard 2009,
    it took 3 scans to completely remove. I need a good registry clean up for all those other spyware programs I removed from my pc that didn’t work, any suggestions?

    Comment by gamemisconduct — January 29, 2009 #

  74. gamemisconduct, try CCleaner.

    Comment by Patrik — January 30, 2009 #

  75. Patrik, thanks ccleaner worked great, any suggestions on a antivirus

    Comment by gamemisconduct — January 30, 2009 #

  76. Good free antivirus programs: AVG and Avast.

    Comment by Patrik — January 30, 2009 #

  77. Patrik, AVG worked great, any other suggestions, thanks again.

    Comment by gamemisconduct — January 31, 2009 #

  78. Read the topic.

    Comment by Patrik — January 31, 2009 #

  79. I have read every one of your instructions, i have followed them exactly. Unfortunatley, System guard 2009 keeps coming back. How do i get rid of this annoying program otherwise?

    Comment by Sarah — February 1, 2009 #

  80. Sarah, read and follow these steps.

    Comment by Patrik — February 1, 2009 #

  81. I have the same thing going on. pissing me off. Is the Maleware download the Cyberderfender Trial? I am downloading cyberdefnder based on the link in instructions. Is this the right thing to download??????

    Comment by Bill — February 1, 2009 #

  82. My computer always crashes. I must be infected bad. It sais I have the Sinowal.Trojan, Trojan.win32.injectk, and xtgoj6119471.exe what the puck??? Help

    Comment by Bill — February 1, 2009 #

  83. To All: I did not buy this program, did some more seaching and found where you can get both the register clean up as well as the maleware removal for less money at xoftSpySE (search for it) and they have an offer that expries today. It is working for me. Got rid of the virus and computer is running much better and faster. Like she did out of the box.

    Comment by Bill — February 1, 2009 #

  84. for you info, i purchased XoftSpySE and RegCure for the price on XoftSpySE. Around 40 bucks.

    Comment by Bill — February 1, 2009 #

  85. *splat* I pwn3d that bug! Patrik, thanks so much for caring, it’s tremendously appreciated. Even by those who don’t leave a comment to show their gratitude. So I speak for every one of those lazy critters when I shout: I WANT TO KISS YOU! x

    Comment by X. — February 1, 2009 #

  86. Dear Patrick

    So far so good-I followed your instructions and now my pc seems to be working normally again without the agressive and unwelcome warnings of the antispyware fraudster. The antimail virus seems to have gone. I share the sentiments (not literally) of the last writer. Incidentally, several websites offer a clean up for money. That sounds a bit like a protection racket to me.
    Thanks again Patrick.

    Comment by YorickJenkins — February 2, 2009 #

  87. thanks for this piece of software!

    Comment by robert — February 3, 2009 #

  88. The Avenger and Malware app worked like a charm. I think everything runs much better and faster now. Thanks.

    Comment by Mike H — February 10, 2009 #

  89. I need help… I have the antivirus 360 but am unable to download the malware?? Help

    Comment by Brandie — February 11, 2009 #

  90. Brandie, please follow these steps.

    Comment by Patrik — February 12, 2009 #

  91. The antivirus 360 downloaded on my computer. I need help removing it please.

    Comment by Lacie — February 13, 2009 #

  92. When ever i click on a download link it says: Internet Explorer cannot display the webpage.

    HELP, nothing is working!

    Comment by rafiel — February 15, 2009 #

  93. Patrik,

    Hi there. I’m really struggling with some malware that I can’t seem to remove. The rapport from smitfraudfix is below. Any ideas?

    SmitFraudFix v2.396

    Comment by Chris Norris — February 17, 2009 #

  94. Chris, please follow these steps.

    Comment by Patrik — February 17, 2009 #

  95. infected with antivirus xp pro system running really slow. Was able to install malwarebytes’ anti-malware, upon running program it freezes after some time running due to low resources. Can this be resolved?

    Comment by Joe — February 19, 2009 #

  96. Joe, please follow these steps.

    Comment by Patrik — February 19, 2009 #

  97. troublemaking I am trying your tool to get rid of it…

    Comment by keke — February 20, 2009 #

  98. I run trend Micro anti. and seem to have picked up TROJ_Generic.Dit. Cant seem to get rid of the bug. Is this bug bad? help!

    Comment by drew — February 24, 2009 #

  99. I have TROJ_Generic.Dit (bad)?

    Comment by drew — February 24, 2009 #

  100. i’m having problems updating the database. don’t know if it’s the malware but if there’s a workaround that would be appreciated.

    Comment by Jo — February 26, 2009 #

  101. Jo, probably your computer is infected, please follow these steps.

    Comment by Patrik — February 27, 2009 #

  102. my computer was infected wit antivirus360 so i did a scan wit avenger. after i restart my computer, my internet bacame kinda slow and i can’t run my Malwarebytes’ Anti-Malware

    Comment by Josh — February 27, 2009 #

  103. antivirus360 just automatically downloaded onto my computer so i followed da guide to remove antivirus360. it told me to run avenger which i did. after rebooting my, internet seem extremely slow, i cant get to any website, and i cant open n run Malwarebytes’ Anti-Malware. please help

    Comment by Josh — February 27, 2009 #

  104. Josh, please follow these steps. I will help you.

    Comment by Patrik — February 27, 2009 #

  105. i clicked on download HijackThis but it said adress not found. theres really notin wrong with my computer. its still fast except my internet is mad slow now and my disk defragmenter wont work. should i just restore my computer to an earlier time?

    Comment by Josh — February 27, 2009 #

  106. should i just restore my computer to an earlier time?

    Yes, try it. After a restore procedure, scan your PC with Malwarebytes Anti-malware and an antivirus program.

    Comment by Patrik — March 1, 2009 #

  107. hey this is a great site but when i download malwarebytes it’s goes throught the whole process but when i click on it, the program doesn’t come up.

    Comment by Daniella — March 1, 2009 #

  108. Daniella, try rename mbam-setup.exe to myapp.exe and try to run again.

    Comment by Patrik — March 1, 2009 #

  109. how will i do that?

    Comment by Daniella — March 2, 2009 #

  110. I am not really able to do anything on my computer. I keep getting an antivirus2009 popup, I can’t get online and the background on my screen has changed. I downloaded malwarebytes and tried to do a scan but it takes days and never finishes. Please help..

    Comment by Gina — March 6, 2009 #

  111. Gina, please follow these steps.

    Comment by Patrik — March 7, 2009 #

  112. Hi, I had the antivirus xpro virus on my computer, i ran the malware and it worked great!! However… i now don’t have an internet connection….. any help?

    Much appreciated!


    Comment by Christi — March 8, 2009 #

  113. Christi, make a new topic at our forum and include more information about your problem.

    Comment by Patrik — March 8, 2009 #

  114. I have downloaded hijackthis and run a scan but it does not open in notepad so I am not able to copy/paste here. My notepad will open when i go to it just not with my hijackthis log.

    Comment by Gina — March 9, 2009 #

  115. the two download links provided are saying that they dont exist and I cant get the software. Im infected with the UACD.sys trojan…

    Comment by Brett — March 9, 2009 #

  116. Brett, just checked both links. It are ok for me.

    Comment by Patrik — March 10, 2009 #

  117. Hi, i ran the malwarebyte and after that i tried to restart my laptaop. But I am not able to login. it comes till login screen and then I get a Windows genuine software screen saying.. resolve later or now. whatever i click, it goes back to booting and again the same login screen. please help

    Comment by sanjay — March 15, 2009 #

  118. sanjay, try it.
    * Restart your computer
    * After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
    * Instead of Windows loading as normal, a menu should appear
    * Select the “Last Known Good Configuration..” option.
    * Press Enter.

    Comment by Patrik — March 15, 2009 #

  119. Hi Patrik:
    I tried this and also booting in safe mode, but same problem. nothing works. I dont know where is the problem- in registry or MS windows has done some prank regarding their genuine software stuff. any other suggestions, patrik?

    Comment by sanjay — March 15, 2009 #

  120. Looks like some system files or registry entries are damaged. You can repair system files and registry using Windows Installation disk (select repair mode).

    Comment by Patrik — March 15, 2009 #

  121. Malwarebytes admits to uploading many different versions of MBAM.

    I tried to use MBAM and it was VERY weak, i’d recommend using a good program like Avast! Free Home Edition, which works for me.

    Comment by Cor'e =) — March 16, 2009 #

  122. Every Malwarebytes affiliate have a specially compiled version of MBAM.

    Comment by Patrik — March 16, 2009 #

  123. thanks very much. This really worked

    Comment by Danny — March 27, 2009 #

  124. IT was great

    Comment by Chris Detweiler — March 29, 2009 #

  125. OMG…thank you so much…your software saved my computer…thank you thank you thank you!!! You are a livesaver…could not figure out how to get the PAV software off my computer…Malwarebytes did the trick…and it was so quick & easy to download and removed it NO PROBLEM!!! 100 thank you’s go out to you!!!!!!

    Comment by Selene — April 10, 2009 #

  126. I installed Malwarebytes’ from a CD and it worked just fine the first time I used it (March 28, 2009). Found some issues, I fixed them and all was well in my world. I have noticed some strange activity on my computer lately…nothing that you noted above as a symptom of a particular virus, but just small differences. I started Malwarebytes’ and tried to update it, but it popped up an error message saying I wasn’t connected to the internet or a firewall wouldn’t allow me to download the updates. I immediately tried to go to their website and I cannot access it. Can you give me some advice as to what may be wrong and what I can do to fix it?

    Comment by Leslie — April 11, 2009 #

  127. Looks like your computer infected with a trojan that blocked access to Malwarebytes site. Ask help at our forum.

    Comment by Patrik — April 11, 2009 #

  128. I have been tearing my hair out for days – it’s bad enough being grey, I don’t want to be bald too! I have had the Bas***d WinCodecPro trojan, and have tried everything to get rid of it. I downloaded MalwareBytes yesterday, ran the scan, and bingo!
    I love you all!

    Comment by Howard — April 24, 2009 #

  129. o Important: Rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
    1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
    Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the \

    Comment by John — April 26, 2009 #

  130. Balance of my info.
    “enter name of file to save to” box appears, in the “filename” slot, rename mbam-setup.exe to something.exe, then click Save.
    If it installed but will not run navigate to this folder:
    2: C:\Programs Files\Malwarebytes’ AntiMalware
    Rename all the .exe files in the Malwarebytes’ Anti-Malware folder and try to run it again.EC74

    Comment by John — April 26, 2009 #

  131. When I try to install the program, when the installer gets the extracting point, I get a message saying I have to Close the program, but the installer still completes, but I can’t open the program without that happening… I can’t open the program in general. vista help.

    Comment by Zack. — April 29, 2009 #

  132. Zack, ask help at our forum.

    Comment by Patrik — April 30, 2009 #

  133. I have downloaded Personal Antivirus, thinking that it was real. However, it’s not, every time I visit a web page, a screen comes up telling me the sites blocked. I’ve tried so many things to try and fix this, but nothing seems to be working. HELP PLEASE!

    Comment by Briana — May 7, 2009 #

  134. Briana, please follow these steps. I will help you.

    Comment by Patrik — May 7, 2009 #

  135. Thank you very much for this instruction it worked immediately and proper^^ (64 infections found…) pheeew good they’re gone and i guess avenger is of no use anymore for it is to dangerous for common user?

    Comment by Savior — May 15, 2009 #

  136. Use Avenger only with scripts that published here or under qualified supervision.

    Comment by Patrik — May 15, 2009 #

  137. I keep getting pop ups of spyware protect 2009 alert……I have not clicked yes…but it still is popping up. What do I do to get it off?


    Comment by Heather — May 15, 2009 #

  138. this is not free you need to suscribe to it :( can some one gimmey a actvation code plz

    Comment by Javin — May 16, 2009 #

  139. Javin, Malwarebytes Anti-malware is free for use. Probably you have downloaded a tool from a Google ad.

    Comment by Patrik — May 18, 2009 #

  140. I got a virus on my dell computer,(Where on one account I cannot even open the user it just shuts down) and someone with the same kind of virus suggested using malwarebytes anyway, we cannot get the program to load on the computer, it goes through the set up, then it gets stuck everytime. We even tried to load it through safemode, but it didn’t work either. Please help.

    Comment by Katie — June 2, 2009 #

  141. Katie, ask help at our Spyware removal forum.

    Comment by Patrik — June 3, 2009 #

  142. How to remove UACd.sys trojan from my computer? please reply. My computer is going mad again,. I have delete it’s driver. what’s next?

    Comment by Isaax — June 11, 2009 #

  143. thank you for assistance in removing ‘Person Antivires’ down loaded from ‘Facebook’

    Comment by rogered — June 11, 2009 #

  144. Isaax, use these UACd.sys trojan removal instructions

    Comment by Patrik — June 11, 2009 #

  145. it is persian thanks: mamnoon ممنون

    Comment by mehdi — June 12, 2009 #

  146. Hello…both my sister and i got our pc’s infected with this stupid “personal antivirus” and we live thousands of miles apart ( she is in phx, i am in n.c.), and i just wanted to say thanks so much for putting this up here. I would have never known to take it out, or that it was a hoax. God bless you for telling others how to get rid of it as well, some people would have just kept this information to themselves. We definately appreciate it!!! :) A good deed never goes unnoticed…

    Comment by andreea ilioi — June 13, 2009 #

  147. I’ve been infected with fast antivirus 2009 help!!! I’ve downloaded malware No help…

    Comment by Elizabeth — June 22, 2009 #

  148. Elizabeth, please follow these steps. I will help you.

    Comment by Patrik — June 23, 2009 #

  149. Thanks a lot. Had personal antivirus and this got rid of it with no problem. Thanks again

    Comment by Dennis — June 24, 2009 #

  150. It worked, I can’t believe it! I am actually free of the irritating pop-ups and scary messages!
    Thank you so much

    Comment by JULIE — June 26, 2009 #

  151. My computer is also infected. I followed the steps here and after some problems I reached step 3 and could install MalwareBytes. When I run the scan, it detects 6 infected files and then it just closes the window. So, I guess the virus prevents the program to complete the scan. Is that possible? So, I can’t even \

    Comment by Alex — June 29, 2009 #

  152. Sorry, the rest of my message was: I cannot fix any problems. The window just disappears. Thanks for your help!

    Comment by Alex — June 29, 2009 #

  153. Alex, then follow these steps.

    Comment by Patrik — June 29, 2009 #

  154. i cannot even make it to this page on my infected computer, i keep getting interupted by my screen asking to buy the virus software remover plz help asap

    Comment by Jordan — June 29, 2009 #

  155. Jordan, reboot your in the Safe mode with networking (read the article: How to reboot computer in Safe mode, but select second option in the Advanced Options Menu). In the mode follow above steps again.

    Comment by Patrik — June 29, 2009 #

  156. I’m infected with UACd.sys and it won’t let me bring up any of these sites so I can’t download this program or avenger. What do I do?

    Comment by Kim — July 15, 2009 #

  157. Kim, use another computer or ask your friend to download and send you, through email, these programs.

    Comment by Patrik — July 15, 2009 #

  158. infected with UACd.sys and it won’t let me bring up any of these sites so I can’t download this program or avenger. What do I do?

    Comment by Dan G — July 18, 2009 #

  159. Dan, read my previous comment or ask for help at our forum.

    Comment by Patrik — July 19, 2009 #

  160. Patrik, hope you can help. Malwarebytes installs but does not run/open, although I’ve yet to try John’s advise in renaming all .exe files, only renamed a couple to no avail. Cannot open HiJackthis either. Currently running avast homeedition, it’s scanning as I write this on unaffected laptop, it detected trojan (beep.sys I think it was called). If this fails what can I do? Which is better System restore or last known good config? Thanks in advance

    Comment by Christian — July 21, 2009 #

  161. Christian, try System restore. Also try to run SDFix. Or ask for help at our Spyware removal forum.

    Comment by Patrik — July 21, 2009 #

  162. Thank you sooo very much. I was a little weary, but it seems to have worked thus far. Thanks again.

    Comment by Dare — July 25, 2009 #

  163. This removal app is spot on – and up to date. I used it to get rid of that damn trojan but originally couldn’t update as it had grabbed my IE browser! It still got rid and hey presto, Norton and browser worked OK. I updated and ran again to get rid of remnants. Good guys – keep up the good work!

    Comment by PeterM — July 29, 2009 #

  164. Just wanted to say THANKS for the removal tips it worked first time. What a nasty little bugger

    Comment by Marc Browne — August 2, 2009 #

  165. Great job dude. Thanks!

    Comment by Wenry — August 5, 2009 #

  166. Oooooh Thank u so much!!!!!!!! Yes its finally off my computer.

    Comment by Anna J. — August 7, 2009 #

  167. thank you very much. very helpful instructions… =)

    Comment by Mayi — August 8, 2009 #

  168. Muito bom!!!!!!! Muito obrigado, resolveu meu problema
    ( Very God!!!!!! Thank you, resolved my problem)

    Comment by Paulo — August 9, 2009 #

  169. Worked for me! Many hugs & thanks, Patrik!!

    Comment by ezlxq — August 11, 2009 #

  170. Oh no.. My AVG Found this Kind of Trojan…

    Then, My computer Freezes and i restart it.

    Then, I opened my computer and something Installed Like Total Security 2009 whatever..

    Please Help!


    Comment by Sergei — August 15, 2009 #

  171. How about the viruses if the trial expires?

    Spasibo(Thank you).

    Comment by Seryosha and Sergei — August 15, 2009 #

  172. Main different between trial and full versions of MBAM that full version have realtime protection.
    Sergei, try these Total Security 2009 removal instructions.

    Comment by Patrik — August 15, 2009 #


    Comment by ja pa — August 16, 2009 #

  174. Hello. i was real worried, but thanks alot for your help. Total security has given me great problems but now it is over and i am free thanks again. best regards and wishes. I MEAN IT AND VERY IMPRESSED.

    Comment by Nasir Khan — August 18, 2009 #

  175. Hey, I was infected with the silly Windows Protection Suite. My task manager stopped running with Ctrl-Alt-Delete and Start|Run|taskmgr.exe. Malwarebyte’s Anti-Malware cleaned up the infection, but I still cannot get my task manager to operate. I copied the file to another location on C:\, and it operates from there, but will not run with Ctrl-Alt-Delete or the Run command.

    Any ideas?

    Comment by Sandy — August 18, 2009 #

  176. Thank you so much. I had tried everything to get rid of PC Antispyware 2010 and this program finally did it and in the process removed many malware programs i thought i had removed completely in the past. Great program!!!

    Comment by Christy — August 19, 2009 #

  177. error code 703 came up when i tried to open it. what to do?

    Comment by Alan — August 22, 2009 #

  178. Sandy, looks like your pc still infected. Ask for help at our Spyware removal forum.

    Comment by Patrik — August 23, 2009 #

  179. Alan, try to run MalwareBytes in the Safe mode.

    Comment by Patrik — August 23, 2009 #

  180. when i run malwarebytes, i closes immediately after 4 to 10 seconds. it does not complete the scan.

    Comment by Ernest — August 26, 2009 #

  181. Ernest, try perform a scan in the Safe mode.

    Comment by Patrik — August 26, 2009 #

  182. wow Im so glad i found this….i just did everything the site said so hopefully its gone and the best part its FREE….some other site spyware doctor is trying to charge people…..what a rip off.

    Comment by Samya — August 27, 2009 #

  183. Hi Patrik, i tried running the scan in safe mode but malwarebytes still closes.

    Comment by Ernest — August 27, 2009 #

  184. Ernest, then ask for help at our Spyware removal forum.

    Comment by Patrik — August 27, 2009 #

  185. I downloaded MalwareBytes. After installing, I clicked Finish. Then I double clicked the shortcut but nothing comes up. Help please?

    Comment by Daniel — August 27, 2009 #

  186. Daniel, looks like a trojan blocks MBAM. Make a new topic at our Spyware removal forum.

    Comment by Patrik — August 28, 2009 #

  187. u sold a free spyware tool but the scan is free but the removal is not free. 40 bucks.

    your a fraud!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Comment by swingman — September 7, 2009 #

  188. swingman, MalwareBytes Anti-malware is free for personal use. Probably you have clicked on Google ad.

    Comment by Patrik — September 7, 2009 #

  189. where on this screen can I find mbam-setup.exe to even get this final step started? Please help!!

    Comment by Julie — September 8, 2009 #

  190. Hi which is the best free software to uninstall Windows protection suite……………it is really annoying…….

    Comment by Raman — September 8, 2009 #

  191. Raman, if MalwareBytes does not help you, then ask for help at our Spyware removal forum.

    Comment by Patrik — September 9, 2009 #

  192. Hey, followed from start to finish and it all worked! This is much better then All the other sites I’ve looked at! thanks

    Comment by Andy — September 9, 2009 #

  193. my internet wont work on the computer that is infected. so i downloaded the Avenger and the Malware programs on another. I used a USB to connect the 2 programs to the infected computer…but the Malware wont open on the infected computer from the USB. so im stuck..and i dont know what to

    Comment by katie — September 13, 2009 #

  194. katie, then please start a new topic in our Spyware removal forum.

    Comment by Patrik — September 13, 2009 #

  195. my pc is seriously effected by trojens and more dengerous virous please suggest me

    Comment by shashank kumar de — September 19, 2009 #

  196. thanks

    Comment by shashank kumar de — September 19, 2009 #

  197. shashank, if MalwareBytes does not help you, then ask for help in our Spyware removal forum.

    Comment by Patrik — September 20, 2009 #

  198. by download this it will get rid of SaveArmor?
    I don’t remember how i got this
    but this thing keeps on popping up saying that this or that is infecting my computer
    and i know that it’s fake..i just can’t remove it

    Comment by mel — September 22, 2009 #

  199. mel, yes MalwareBytes Anti-malware should remove SaveArmor.

    Comment by Patrik — September 22, 2009 #

  200. heyy i need help i have been infected by windows police pro but everytime i go to run the malware it will not run.. is there anything that i can do to solve this???? and also i tried reformatting my harddrive and reinstalling window but the police pro still showed up a couple hours later helppp…lol

    Comment by lorenzo — September 23, 2009 #

  201. lorenzo, looks like your PC also infected with a trojan that blocks MalwareBytes. Ask for help in our Spyware removal forum.

    Comment by Patrik — September 24, 2009 #

  202. Thank you thank you thank you! I greatly appreciated the guideance.

    Comment by Garbs — September 26, 2009 #

  203. need to clean my comp.

    Comment by steve gay — October 3, 2009 #

  204. steve, make a new topic in our Spyware removal forum.

    Comment by Patrik — October 3, 2009 #

  205. i am soooo confused i really need help!!!! dont know how and where to download, or where the mbam-setup.exe is….

    Comment by sarah — October 4, 2009 #

  206. This is a very good program. i was infected by cyber security and after performing the steps as told above, the virus is completely clear. GREAT THANKS! :) !!!!

    Highly recommended!

    Comment by jasmine — October 8, 2009 #

  207. Thank you so much for putting this up here. A great step by step process to get rid of this. I really appreciate your help in resolving this problem.

    Comment by Dave — October 12, 2009 #

  208. My other computer is infected. I downloaded mbam and installed. It installs but gives me a runtime 72 error and wont open.

    Comment by Bob — October 17, 2009 #

  209. thank you. You guys are the best

    Comment by scott — October 20, 2009 #

  210. Hi, I tryed to remove ” fatal error all media systems corrupt…” and it didn’t work:(
    Anybody knows anything about this pls

    Comment by miki — October 22, 2009 #

  211. miki, try SuperAntispyware

    Comment by Patrik — October 22, 2009 #

  212. hey i got infected with cyber security and when ever i try to go on internet explorer it shows an about:blank thing and blocks it. i already did exicute but it didnt exicute everything please help ty

    Comment by devin — October 22, 2009 #

  213. I did, still the same :((, when I run Malwarebytes it found and removed something called fake popup, but everything is still the same, super antispyware
    didn’t find that one

    Comment by miki — October 22, 2009 #

  214. Well, the funniest thing happened tonight. I turned my laptop on, everything looked just the same as past couple of days.I a meantime I run both malwarebytes and superatispyware, no luck.
    My comp was obviously still infected.Than I realized that that red button on my task bar disappeared, and my desktop is dark gray.I restarted, now everything seems like it’s back to normal, also task manager is working again.Should I be relieved?It can’t go away by itself, right?

    Comment by miki — October 22, 2009 #

  215. devin, use these Cyber Security removal instructions.

    Comment by Patrik — October 23, 2009 #

  216. miki, looks like you`re clean, but i can check your PC. Make a new topic in our Spyware removal forum.

    Comment by Patrik — October 23, 2009 #

  217. thanks Patrik, that was done so fast.Is there anyway to get rid of the alpha antivirus out of the control panel, am just afraid that its presence there is a danger.Thanks again for your great help.

    Comment by nab — October 23, 2009 #

  218. thanks so much! got rid of windows enterprise defender. appreciate it

    Comment by procop — October 26, 2009 #

  219. hope it works thanks

    Comment by joe blow — October 28, 2009 #

  220. Hello, I got infected with SecurityTool malware and was able to get rid of the annoying part (nag screends, flashing images, etc.) but now I still cannot run any malware apps (MalwareBytes, SpyBot, A-Squared, even CCleaner craps out) they run for a few seconds then close out. Some programs I get an error message saying that I do not have \

    Comment by Tom — October 29, 2009 #

  221. error message saying that I do not have appropriate permissions to access the item

    Comment by Tom — October 29, 2009 #

  222. Tom, probably your computer also infected with a hidden trojan that block anti-spyware apps. Ask us for help in our Spyware removal forum.

    Comment by Patrik — October 29, 2009 #

  223. woow its great thanks guys.cyber security your full of shit.good thing we got these guys.

    Comment by rein — November 1, 2009 #

  224. woow great!

    Comment by rein — November 1, 2009 #

  225. Thankyou, thankyou, it actually worked – Cyber security has gone !!

    Comment by Melba — November 3, 2009 #

  226. Thankyou , thankyou, it really worked – Cyber Security has gone !! x

    Comment by Melba — November 3, 2009 #

  227. thanks, block keeper is removed=)

    Comment by roxas — November 3, 2009 #

  228. Okay so I have a ninja virus known as the gaopdxservsys-trojan and ive tried everything on this website to remove it. (it’s the one that gives you vimax adds, the malware programme above did not work) Ive also ran scans on avg free, avira premium, ad-aware, and a few others. This virus just doesnt show up, is there a programme that will actually find it because I’m sick of these adds!

    Comment by Ben Fletcher — November 3, 2009 #

  229. This shit is straight up legit. Absolutely GODLEN. I looked all over the fuckin’ place to get rid of a Display Settings Hijacker and WinCodecPRO Trojan along with a few other things. This thing found ’em and brought ’em straight down. Hella dope, love it, never gettin’ rid of it. This thing saved me a lot of irritation. WOO!

    Comment by Psy Fi — November 8, 2009 #

  230. Great software, got rid of SpyFighter virus that I had stupidly downloaded.

    Thank you very much guys!! :-)

    Comment by Keith — November 9, 2009 #

  231. Hello. Today, I logged onto my computer and Security Tool popped on my desktop icons. I thought I got rid of it cause it hasn’t been popping up for about a month or so so how in the hell can I get rid of it?!!!

    Comment by Amanda — November 13, 2009 #

  232. Amanda, ask for help in our Spyware removal forum.

    Comment by Patrik — November 14, 2009 #

  233. Hey, i’m infected with a recurring wscsvc32.exe file, and this that keeps coming back.
    Also, there is an “Antimalware” file that keeps popping up, saying I have certain viruses, and to act fast. it is obviously a virus. the “windows security center” too seems to be infected.
    At first, almost every link on a web page would lead me to this url.
    i tried everything! deleting anything wierd, spybot, etc. whenever i log in, the wscsvc thing pops up in task manager, and whenever i end task, it pops right back up again, with a new alert.
    pleasepleasepleaseplease help! any instructions, etc?

    Comment by Kork — November 15, 2009 #

  234. Kork, please follow these steps.

    Comment by Patrik — November 15, 2009 #

  235. Alright … found my network for the wireless on the previously infected computer, and now it just can’t connect… keeps trying to acquire network but keep ending up not connected… am I missing a file after the clean out of the virus?

    Comment by Brian — November 16, 2009 #

  236. Brian, try re-install wireless card drivers.

    Comment by Patrik — November 17, 2009 #

  237. Thanks a heap! MBAM successfuly removed Cyber Security, hoepfully forever. God bless you all.

    Comment by Thinus Oosthuizen — November 23, 2009 #

  238. Privacy Centre infected my PC but MalwareBytes Anti-malware got rid of it first time thanks so vety much.

    Comment by Luke — November 23, 2009 #

  239. Thanks For your Help! God Bless You! :)

    Comment by Martina Malta! — November 28, 2009 #

  240. Please help me in removing personal security.

    Comment by sam — December 8, 2009 #

  241. thanks for helping me removing this program

    Comment by sam — December 8, 2009 #

  242. Sam if the instruction does not help you, then ask for help in our Spyware removal forum.

    Comment by Patrik — December 8, 2009 #

  243. Please help me remove this Antivirus Live

    Comment by Erik — December 9, 2009 #

  244. Erik, try the Antivirus Live removal instructions.

    Comment by Patrik — December 9, 2009 #

  245. it works! thank u very much!

    Comment by ghayth — December 14, 2009 #

  246. thanks

    Comment by kamiar — December 15, 2009 #

  247. windows firewall net-worm.win32.dipnet.d

    This is just one that has come my way. Waiting for your installation to finish, but it’s been several minutes now. I went through your link 1 above. Any better ways/steps to install and get rid of these? Thanks!

    Comment by Mike — December 21, 2009 #

  248. Oh, my Norton 360 has been locked out, too…can’t run it.

    Comment by Mike — December 21, 2009 #

  249. Okay, now that it says it’s installed, it won’t open…

    Comment by Mike — December 21, 2009 #

  250. Thank you very very much !! it really worked !! the software really saved me !! if my mum found out something like that , she will thinks its real and she will kill me >.<…thanks a lot !!!

    Comment by Hikari — December 21, 2009 #

  251. Amazing. I’ve spent the last two days trying every way to get rid of this “Personal Security” garbage, including subscribing to PC Tools Spyware Doctor (not much help) and it looks like your method worked. Following your instructions I did find one more file missed by MalwareBytes but it was just and exe file which I promptly deleted to cure the problem 100%, at least it appears. Thank you so much. Your contribution is a genuine life saver and if there is anything I can do in return, please don’t hesitate to ask.

    Comment by JPH — December 21, 2009 #

  252. Mike, ask for help in our Spyware removal forum.

    Comment by Patrik — December 22, 2009 #

  253. hello, this trojan is stopping me from entering safemode, i get to choose options ie safe mode with networking ect i click it and it just reboots pc without entering safe mode any help would be great

    Comment by Tom — December 26, 2009 #

  254. Tom, try repair Safe mode using free program SafeBootKeyRepair. Download it from here.

    Comment by Patrik — December 27, 2009 #

  255. good

    Comment by athanassios — December 27, 2009 #

  256. It worked!!!
    Thanxs!! no more this “security center alert bitch”,
    carefoul!! One video in Ponhubes had the m.fcker troyan. no more porn now =).

    Comment by Luis — December 27, 2009 #

  257. Is there an up-to-date (simple) fix for the following errors when trying to run Malwarebytes?

    vbAccelerator SGrid II Control
    Run-time error ‘0’

    Malwarebytes’ Anti-Malware
    Run-time error ‘440’:

    Automation error

    Comment by Nigel — December 27, 2009 #

  258. Thanks for the support. The article was very helpful!!!

    Comment by KBK — December 28, 2009 #

  259. Click Start -> Run.
    Type notepad and press Enter.
    Copy all the text below into Notepad.
    regsvr32 "C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll"
    regsvr32 "C:\Program Files\Malwarebytes' Anti-Malware\ssubtmr6.dll"
    regsvr32 "C:\Program Files\Malwarebytes' Anti-Malware\vbalsgrid6.ocx"

    Save this as fix.bat to your Desktop. Remember to select Save as file type: All files in Notepad.
    Double Click fix.bat. A black window will open and then disappear this is normal.
    If that does not fix it, then please download and install the Microsoft Visual Basic Common Controls from here.

    Comment by Patrik — December 28, 2009 #

  260. desktop defender attacked my computer!! fake program. im downloading this now. will this acutally remove it all?

    Comment by keith — December 31, 2009 #

  261. oye patrik!! gracias x tener esta page me sirvio de mucho y todo esta bien detallado, gracias x ser de esas personas ke no solo se keda el solo con lo ke sabe sino ke lo comparte, me sirvio de mucho :) de nuevo gracias!!

    Comment by roberto machado — December 31, 2009 #

  262. keith, yes.

    Comment by Patrik — January 1, 2010 #

  263. Very useful. I had a problem with malware defense but by following these instructions most of the malware files seem to have disappeared. I’m still a little worried if something might have slipped through but for the most part my computer seems to be working fine. For now I’m full scanning just in case.

    Thanks :>

    Comment by May — January 12, 2010 #

  264. I’ve just spent the best part of two days trying to get rid of this “Personal Security” nightmare, and eventually managed with Avenger. Thanks .. you saved me a lot of headaches and problems. Keep up the good work

    Comment by Philip — January 14, 2010 #

  265. Internet Security 2010 is a nasty piece of software which is difficult to remove as it disables many functions including Task Manager, regedit, command prompt. Malwarebytes removes it perfectly and saves a lot of work. I’d highly recommend it. Thanks.

    Comment by Mark — January 15, 2010 #

  266. unfortunately internet security 2010 got installed in my computer when i just opened a gift file that came in my junk mail,and all work got struck and every time it was prompting to buy the software.

    but with this My anti spyware i was able to remove,just got DELIGHTED

    Comment by jeevanand — January 16, 2010 #

  267. bravo. it works complitely

    Comment by andi — January 16, 2010 #

  268. My system is still scanning. Do i need to purchase this malware before i can remove virus? Somehow, i have not read any item regarding purchasing software. Also, once scanned, how do i remove the infected files…..just with the malware? im so confused.

    Comment by Editha — January 17, 2010 #

  269. Editha, you can remove all found threats for free.

    Comment by Patrik — January 17, 2010 #

  270. help! my pc was infected by personal security. i think its block almost all of my progams

    Comment by blackz — January 17, 2010 #

  271. blackz, follow these Personal Security removal instructions.

    Comment by Patrik — January 18, 2010 #

  272. IT WORKED!!!! Thank you so much!

    Comment by Jason — January 18, 2010 #

  273. my pc have trojan avd32.exe, ccdrive32.exe, unknown.random.exe.
    they make my pc cannot online or connect to other pc in lan.
    i restored file Ghost but they still there.
    i used removeIT scan and fix, but it just fix for a minute, not clear trojan perfect.
    i use avira and avg free but they are not work.

    Comment by vandong — January 19, 2010 #

  274. What a pain worm.win32.netsky spyware has been. So far following your recommendations. Not all the way through the steps.

    Comment by Linda — January 20, 2010 #

  275. when i scan pc by removeit, there are many files which their name is number in temp folder and c:windowsystem32 folder ex: 41.exe
    when browser by IE7, they raise error \server error or dns\

    after scan and fix with removeit, i can online, but just little.
    i wonder if my pc infected by other pc in lan. but i disabled server service.


    Comment by vandong — January 21, 2010 #

  276. can i use Malwarebyte in the same time withe ESET SMART SECURITY please ansowre me?

    Comment by tsunami — January 22, 2010 #

  277. tsunami, yes, should work w/o problems.

    Comment by Patrik — January 23, 2010 #

  278. THANKS the programmers that made this app. this programme completely removed any elements from internet secuurity 2010 trojan…!

    Comment by tzoni7 — January 25, 2010 #

  279. im infected with ‘vista internet security’..please help me get rid of it !

    Comment by Jasmin — January 25, 2010 #

  280. Jasmin, please follow these steps.

    Comment by Patrik — January 27, 2010 #

  281. thanks a lot, easy to understand even for a french who hasn’t such a good level in english. I hope this fucking reno trojan is dead 😉 thanks

    Comment by momo — January 27, 2010 #

  282. I have been trying to get rid of the fake spyware alert (netsky) and was unable to find the programs in LSP Fix (helper32.dll wasn’t there), so I went ahead with the Malwarebytes scan, and (supposedly) everything they found was removed. However, when I went to restart my computer, Windows xp would not finish opening. Can you please help me?

    Comment by Linda — January 29, 2010 #

  283. Linda, you have tried boot your PC in Lasg good configuration or Safe mode ?

    Comment by Patrik — January 30, 2010 #

  284. CAN SOMEONE HELP ME???? I have clue on what im doing and i need to get this virus off quick!

    Comment by kendra — February 2, 2010 #

  285. Kendra, whats virus ? Ask for help in our Spyware removal forum.

    Comment by Patrik — February 2, 2010 #

  286. thank you

    Comment by keresha — February 5, 2010 #

  287. thank you so much for this anti-malware, live pc care realy devastating makes irritated….:->
    more power gdbless

    Comment by leeluce — February 5, 2010 #

  288. I never leave a comment for programs that I’ve used but this definitely deserves one… worked 100% and no sign of the pain in the arse malware pop up etc anymore!


    Comment by Matt — February 6, 2010 #

  289. I’ve followed the instructions up to the point in which I need run the MalwareBytes program. I have installed it and everything appears to have installed correctly. When I try to run the program, however, a small dialog box pops up that says: Error Code: 707 (3,0). What can I do to fix this problem? Any help would be much appreciated.

    Comment by Molly — February 7, 2010 #

  290. Molly, this is an internal error. Try reinstall malwarebytes. If it does not help, then ask for help in our Spyware removal forum.

    Comment by Patrik — February 8, 2010 #

  291. its companies just like this one creating and spreading these damn viruses then offering to fix em for “free” which they never are. VERY ANNOYED

    Comment by mark emery — February 8, 2010 #

  292. Worked fine for me. I had an error #2. Followed the instructions and it worked perfectly. It helped to have another “clean” machine to download with.

    If you have a bad infection, you need a USB or CD drive to move the (#2 error type) EXE to this drive (USB or other).

    Then copy that EXE into the C:\program files (or x86)\WalwareBytes folder. then Double-Click on it to launch it.

    Make sure you first run it in SAFE MODE. Then, if neeed, reboot in normal mode.

    Great program. Where do I pay for it?

    Comment by Brad — February 8, 2010 #

  293. I got this Your PC Protector also. I can’t get the MalwareBytes to work. After install when I try to run it this pops up “Missing Shortcut Windows is searching for mbam.exe to locate the file yourself…”
    What now? Can you help please? Thank you.

    Comment by Lucka — February 8, 2010 #

  294. thanks

    Comment by Scott Beal — February 9, 2010 #

  295. Hey, i have installed Norton Anti-Virus but Live PC Care still shows me that there are about 50 trojan viruses on my PC although Norton Software says it is completely secure….what to do?

    Comment by Aditi — February 9, 2010 #

  296. mark, you are not right. Malwarebytes and my free site are not associated in any way with any of the malicious software outlined on this site!

    Comment by Patrik — February 10, 2010 #

  297. Brad, if you want purchase the full version of Malwarebytes, then use link above (“FULL version of MalwareBytes Anti-malware”).

    Comment by Patrik — February 10, 2010 #

  298. Lucka, download mbam.exe (core component of Malwarebytes), but with random name from here and save it to C:\program files\Malwarebytes’ Anti-Malware\ and run it.

    Comment by Patrik — February 10, 2010 #

  299. Aditi, Live PC Care is fake antispyware that displays false results. You can safety ignore all of them. Run Malwarebytes to remove the fake antispyware program.

    Comment by Patrik — February 10, 2010 #

  300. What a relief to get rid of this persisting live pc care virus. Thankyou for MalwareBytes Anti-malware-free spyware-Malware–trojan remover/

    Comment by Mark O'Neill — February 10, 2010 #

  301. Thanks, Patrik. It took some doing, but your anti-malware got rid of the horrors on my husband’s PC. Peace is now restored to the household. :-)

    Comment by Angela — February 10, 2010 #

  302. Great
    worked like a charm
    Im amazed that Symantic small business end protection did not catch this pain in the a** thing

    Comment by Dave — February 12, 2010 #

  303. halo i have cind a problem with control center it blocked all my programs cant see anything,cant do anything it blocked all my screen and shows only the site where i need to buy update chow i could remove it thx for help

    Comment by laimis — February 13, 2010 #

  304. Read the instruction: How to reboot computer in Safe mode and boot your computer in Safe mode with command prompt. Once windows loaded and command console opens, type regedit and press Enter.
    Registry editor opens.
    Navigate to the following keys by expanding the + at left of each key at left:
    Windows NT

    In right part of window, double click to Shell.
    In the open window remove all text and type:
    Press OK.
    Close regedit.
    Reboot computer in normal mode.

    Comment by Patrik — February 13, 2010 #

  305. 😮 zOMG please help!!! this ANNOYING virus called security tool keeps blocking all my programs and stuff i try and try and try i tried downloading antispyware didnt work mbam dident work either i went to 10! websites and they dont help me my dad wont help me and my mom doasnt want to buy a virus protector D: i am only 13! and am trying to solve this problem pleeeeeaaaase help this is a pain in my a** (srry) xD :/ even though im young i think i can solve the prob. xD i help my dad fix things and stuff so someone please help D: i beg yoooooouuuuu

    Comment by Kirsty — February 15, 2010 #

  306. Excellent program. Thanks

    Comment by luis — February 16, 2010 #

  307. Kirsty, follow the Security Tool removal steps.

    Comment by Patrik — February 16, 2010 #

  308. Looks legit, I’ll try MalwareBytes to remove

    “Security Antivirus
    Attention! 104 infected files detected!
    Warning! Identity theft attempt detected”

    Comment by Jonathan — February 16, 2010 #

  309. ty patrik (: but the virus blocks me from downloading malwarebytes anti-malware D: i think maybe if i try safe mode :/ hmmmm but the prob. is idk how xD and fixing it manually es hard as he**! xD (srry again) :(

    Comment by Kirsty — February 16, 2010 #

  310. Oh Nvm xD it works nooow weird!

    Comment by Kirsty — February 16, 2010 #

  311. I am infected with security tool. Need some help

    Comment by Mike — February 16, 2010 #

  312. dude ur program malware is brilliant

    Comment by tom — February 17, 2010 #

  313. Mike. try the Security Tool removal guide. It it does not help, then ask for help in our Spyware removal forum.

    Comment by Patrik — February 17, 2010 #

  314. i actually took off the virus and im only 13 😮 TY for ur help^^

    Comment by Kirsty — February 17, 2010 #

  315. i cant download it also when i typed in the copied codde it said something about binary

    Comment by Andres — February 18, 2010 #

  316. This programm saved my computer from total destruction haha, i have Windows Vista Home Premium and i have had for a few years now and not ONCE have i had malware and spyware before but 2 days ago i turned my pc on and the Antivirus Vista 2010 popped up saying i had basically every severe virus on my system that i had ever seen before, so i thought ok……KUNG FU TIME!!!, i could not access the internet, DOS, command prompt NOTHING so i told my brother and he told me to download this excellent programme called MalwareBytes Anti-malware so because i couldn’t access the internet or anything my brother had to post links on MSN so i could DL this progamm haha thats how bad this fake antivirus was, managed to DL it and also i made a registry fix from notepad and inserted it into my registry and i rebooted my pc, started it back up, and did a full scan using MalwareBytes, once scan was finished it found 128 MALWARE, SPYWARE, HIJACKS, TROJAN HORSES, STOLEN DATA, ADWARE, ROOTKITS, BROKEN REGISTRY’S, BACKDOOR BOTS… you name it i had it, i did a MASSIVE scan using my AVG and found NONE of these problems so to everybody who doesn’t feel so sure about this programm i assure you its the best out there and it saved my pc from the bin so DL and to the people who made this fantastic programm THANK YOU your work is very much appreciated.

    Comment by Lewis Chandler — February 18, 2010 #

  317. Andres, ask for help in our Spyware removal forum.

    Comment by Patrik — February 19, 2010 #

  318. I installed Malwarebytes’ in the hopes of removing antimalware doctor from my computer, I have ran the scan once already but the pop-ups have continued, do you have any tips, I plan on running more scans in the hope that this will help, but I am not convinced this will work.

    Comment by Jess — February 19, 2010 #

  319. Jess, please update Malwarebytes and try scan once again.

    Comment by Patrik — February 20, 2010 #

  320. I followed the instructions to remove XP Internet Security Alert virus. I already had malwarebytes but re-installed and ran. The pop-ups stopped but I cannot open Internet Explorer.

    Comment by Pat — February 20, 2010 #

  321. Is Malaware compatible with Windows 7 ??

    Comment by David — February 20, 2010 #

  322. Pat, update Malwarebytes and perform a full scan.

    Comment by Patrik — February 21, 2010 #

  323. David, its compatible with Windows 7.

    Comment by Patrik — February 21, 2010 #

  324. Thanks alot man… been dealin with this for a long time and didnt know it was this easy lol. But really do appreciate it man!!

    (Smoke weed Everyday)

    Comment by P box — February 21, 2010 #

  325. Hello, I cannot download the MalwareBytes Anti-malware because its says that teh Security Zone Policy doesnt allow it. Can you please help me download it? ARe there any other ways to get rid of it?

    Comment by Ruksana — February 21, 2010 #

  326. thank you it got away the xp guardian so quickly!

    Comment by thank you — February 21, 2010 #

  327. Ruksana, ask for help in our Spyware removal forum.

    Comment by Patrik — February 22, 2010 #

  328. Ok ive renamed it to zse12bn.exe and if you guys can;t open it, here is the solution that worked for me.

    1. After you renamed it right click it and click start.
    Thats how i got the installer for Malwarebytes to work. 😀 Good luck on your virus removal.

    Btw, I’m dealing with XP Antispyware 2010. Please help.

    Comment by I FOUND OUT — February 22, 2010 #

  329. Try the guidelines.

    Comment by Patrik — February 23, 2010 #

  330. odd…my question disappeared from the posts above!

    So, I’ll try again…

    I downloaded fix.reg and the Malware app which seemed to fix the problem when it flared up the other day. Then it popped up again today. I set a system restore for a date last month, which seemed to help. Then I noticed that there was an icon file in the Control Panel list, which I can’t find a way to remove. Any suggestions? Help?

    Comment by Shelly — February 24, 2010 #

  331. Shelly, open a new topic in our Spyware removal forum.

    Comment by Patrik — February 24, 2010 #

  332. hey guys, i went through the above procedure and everything seemed to work, dont get any more pop ups etc but when i tried to install AVG back on to my system it told me that it couldnt because Paladin was on my compuer!

    Is there something else i can do to completely remove it off my computer?

    Comment by Brunswick — February 25, 2010 #

  333. Brunswick, please follow the steps below:
    Click Start, Run.
    Type wbemtest and press Enter.
    Windows Management Instrumentation Tester opens.
    Click Connect… button.
    Type root\SecurityCenter and press Enter.
    Click to Query button.
    Type SELECT * FROM AntiVirusProduct and click on Apply button.
    If there is more than one result, it means there is more than one Antivirus program installed. Double click on each result to view the properties for that Antivirus product.
    Identify the product(s) installed and DELETE any records for an Antivirus software (or rogue security program) that is no longer installed.

    Comment by Patrik — February 26, 2010 #

  334. Thank you guys! I thought my computer was a goner and then I followed your directions and removed the stupid malware easily. I’m back in business without reinstalling Windows. Thanks again.

    Comment by MArius — February 27, 2010 #

  335. Trying not to freak out because I dont want my computer to crash. I did the first steps but when I double clicked the exe.reg on my desktop and pressed yes I got an error message. So i just downloaded spyware doctor and It found the problems but to my surprise..It wouldnt remove anything unless I bought it! Can i just download malware bytes and get rid of it? Or are the first step neccesary steps. The only way I can even get in notepad is if I run as administrator along with any other program. When I type in command in run it tells me its not there…which it is its just this stupid virus… HELP!!! I think time is a critical factor here!

    Comment by Jay — February 27, 2010 #

  336. Jay, open a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — February 28, 2010 #

  337. i am recently geting incognito.exe and having troulde getting rid of it please help cant find it with registry editor or in system 32

    Brody Vernon

    email me brodyvernon [at] mweb . co . za

    Comment by brody — February 28, 2010 #

  338. Brody, if you need a help, please open a new topic in our Spyware removal forum.

    Comment by Patrik — February 28, 2010 #

  339. My computer first restarted itself and when it started back up an antivirus notice came up with the address AVCOMMAND.NET even after I had disconnected the modem! So I downloaded something that was suppose to kill the virus and it seems to work but it has changed my proxy settings so I can’t connnect to the internet from that computer, and I won’t allow me to change the settings (they are in grayscale) . Will this reset the proxy settings? Please help. TIA

    Comment by Brian — March 3, 2010 #

  340. Alright this was amazing because I have some expieraince from a tech school when I was in highschool but although I am only 19 was having trouble getting through in order to fix my computer which was not enabling me to accessing anything what so ever although I was recomeneded I was running on my alt acount on my computer went to my admin which was working just fine keeping the malware out and detecting the leaks through spybot and avg but was able to run on my admin then take it over to my other acount and run it in order to get rid of everything after getting ride of some useless files… Running much better but not back to new even with 95% free space on my computer so I think its only a temporary fix until I clear off the hard drive but thank you for the information given its very much appreciated and best of luck to everyone

    Comment by Shane — March 4, 2010 #

  341. Brian, download HijackThis from here. Run it.
    Click “Do a system scan only” button. Look for lines that looks like:

    R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=

    Place a checkmark against each of them. Once you have selected all entries, close all running programs then click once on the “fix checked” button. Close HijackThis.
    Try open any site.

    Comment by Patrik — March 4, 2010 #

  342. Help I have XP Internet Security 2010 and it won’t let me get on the internet. PLEASE HELP!

    Comment by john — March 4, 2010 #

  343. John, you have tried the steps ?

    Comment by Patrik — March 5, 2010 #

  344. yes i did it didnt work but i realized i had to reboot it workerd perfectly! thank you so much 😀

    Comment by john — March 5, 2010 #

  345. Hi! xp guardian infected my computer. I could remove it by downloading Malwarebytes AntiMalware on another computer, put it on a usb key, and then run it on my computer. However I am still blocked from accessing , so I cannot update my Malwarebytes program to get the latest database. Same thing for Spyware Doctor which cannot update itself. What can I do to unblock access to these addresses?

    Comment by peter — March 7, 2010 #

  346. do i need to purchase this product inorder to run the software?

    Comment by ali — March 8, 2010 #

  347. this was great to remove trojans from my pc..i was unable to login to my pc/ was constantly logging itself off as soon as i tried to log into windows..then i started in safe mode and ran removed 9 trojans that could not be removed by McAfee. McAfee could remove only 6 and i later realized that 9 and i guess the root files of trojans were still left. anyway…i am relieved of this mess..thank you mbam..hope i don’t get into these problems again..:)

    Comment by Sri — March 8, 2010 #

  348. Hit by security central. Down loaded Hijack This,but i cant run it.

    Comment by Mike — March 8, 2010 #

  349. My computer is infected with Antimalware defender but none of the files to remove are showing up when I run Malewarebytes Anti-Malware none of the Antimalware defender files that I’m supposed to remove are showing up to be removed. Any suggestions on what else I can do? Thanks in advance,


    Comment by miK3 — March 8, 2010 #

  350. Thank You for saving my computer from this crap
    so much for nortons

    Comment by Mark — March 8, 2010 #

  351. Peter, probably your computer also infected with TDSS trojan. Try the instructions.

    Comment by Patrik — March 9, 2010 #

  352. Ali, no. You can use Malwarebytes to remove malware for free.

    Comment by Patrik — March 9, 2010 #

  353. Mike, you have tried the guidelines ?

    Comment by Patrik — March 9, 2010 #

  354. miK3, try update Malwarebytes and perform a scan. If it does not help, then ask for help in our Spyware removal forum.

    Comment by Patrik — March 9, 2010 #

  355. I have installed and ran the program, it even said the first time i ran it that it had removed the virus, but vista antispyware 2010 is still popping up, please help me!!

    Comment by Kat — March 10, 2010 #

  356. Kat, read and follow the instructions.

    Comment by Patrik — March 11, 2010 #

  357. Hi
    My laptop is infected with XP Internet Security Firewall Alert . I formatted my machine 3 times in the last one week. Even after formatting it pops up. I installed downloaded Marlwarebytes to my machine, and when I try to install it by double clicking the XP security firewall pops up and starts scanning.
    What should I do now ? Truely I am not accessing any bad websites. I just use this machine for email check and orkut.Thats it.
    Please help me !!!
    Thank you.

    Comment by Hema — March 11, 2010 #

  358. Hema, open a new topic in our Spyware removal forum.

    Comment by Patrik — March 12, 2010 #

  359. I just did it, and i’m checking out my laptop now….. okay, everything looks good……. browsing the internet…… so far so good………. doing what i always do on laptop…….. haven’t came across any problems yet……. still looking good……. WELL ALRIGT!!!! LOOKS LIKE THE DAMN THING WORKED!!!! I HOPE IT STAYS THIS WAY. EITHER WAY, I HAVE MBAM ON MY LAPTOP NOW… JUST INCASE. THANK YOU!!!!

    Comment by ZeroCool — March 13, 2010 #

  360. i need help please my computer got infected with antivirus 7 and i dont know how to remove it!!!!!!!!!

    Comment by francis — March 13, 2010 #

  361. Francis, use the following instructions: How to remove antivirus 7.

    Comment by Patrik — March 13, 2010 #

  362. Thank you, this was very helpfull.

    Comment by Nathan — March 14, 2010 #

  363. i am infected with xp security tool 2010 and i need to download malware bytes anti malware but i can’t access the internet

    Comment by riley — March 18, 2010 #

  364. thank you so very much!!!

    Comment by hannah — March 18, 2010 #

  365. Thanks a lot Sir. I could not believe. Yes, I removed all the worst viruses. I promise i will inform about this sotware to all my friends.once more , thanks.

    Comment by salim yoosuf — March 19, 2010 #

  366. riley, follow the instructions.

    Comment by Patrik — March 19, 2010 #

  367. very good program

    Comment by liew kai piao — March 19, 2010 #

  368. I am so eternally grateful to you for putting up how to get rid of Vista AntiMalware 2010. You saved me time, money, and a trip to get my laptop repaired. Thank you, thank you, thank you so, so much. Words cannot even begin to express my gratitude. I am now happily, malware free thanks to you!

    Comment by Patty — March 20, 2010 #

  369. Thanks you so much!!!

    Comment by Balaji — March 21, 2010 #

  370. Worked like a charm! Thanks for your help.

    Comment by rick — March 23, 2010 #

  371. Hi, my computer has these viruses, -Packed.Win32.Katusha.j

    how do i remove these, thanks.

    Comment by Michael — March 25, 2010 #

  372. Michael, if Malwarebytes Anti-malware does not help you, then ask for help in our Spyware removal forum.

    Comment by Patrik — March 26, 2010 #

  373. thank you

    Comment by romy — March 26, 2010 #

  374. Thanks I hate malwares….

    Comment by Michael Cruz — March 28, 2010 #


    Comment by Joe Z — March 28, 2010 #

  376. Hi I have the virus xp antimalware.
    I downoloaded the programme mban-setup.exe on my computer.
    Unfortunately I can’t open the programm. Nothing happens when I doubleclick the exe file.

    Comment by Andrea — March 29, 2010 #

  377. Andrea, probably your PC is infected with TDSS trojan. Follow the instructions.

    Comment by Patrik — March 30, 2010 #

  378. I have the syspck32.exe trojan and this software does not detect and not clear.

    Comment by matias — April 3, 2010 #

  379. i just downloading the latest version of mbam.exe malwarebytes malware n the program found infected folders, but as soon as i was going to delete them, there was alert saying that malwarebytes would terminate runtime, then the malwarebytes stopped working…what should i do?

    Comment by udy — April 3, 2010 #

  380. matias and udy, open a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — April 4, 2010 #

  381. Awesome instructions- worked like a charm. Was able to remove the trojan in no time. Thanks a ton!!!

    Comment by Chris — April 4, 2010 #

  382. HI but do you have to pay for this and should i if i have to plz help ty

    Comment by chris d — April 5, 2010 #

  383. chris d, you can use Malwarebytes to remove any malware for free.

    Comment by Patrik — April 5, 2010 #

  384. This program has saved my @ss twice in the last month. Thanks a ton!

    Comment by Sean — April 6, 2010 #

  385. my computer is infected with antimalware doctor plz help!

    Comment by ethan — April 8, 2010 #

  386. ethan, if Malwarebytes does not help you, then ask for help in our Spyware removal forum.

    Comment by Patrik — April 9, 2010 #

  387. Excellent article and help! I was really on the verge of formatting my complete disk and re-installing all, but now things are working again. Brilliant – thousand thanks!

    Comment by Johan — April 9, 2010 #

  388. I seem to have some kind of Holy Trinity of Malware. Two more common fraud antivirus malwares, and then some random thing called Digital Protection, I think it was. It even installed porn on my computer. ~_~
    Anyways I downloaded Malwarebytes’ Anti-Malware and it’s scanning like a charm- except when it is finished scanning it says “Click ‘show results’ to display infected objects.” Clicking okay or simply closing the pop up makes no difference, Malwarebyte closes and no log has been created when I restart it! Please help.

    Comment by Heather — April 10, 2010 #

  389. Heather, boot your computer in Safe mode and try scan your computer with Malwarebytes once again.

    Comment by Patrik — April 10, 2010 #

  390. maNY MANY thanks

    I spent ages trying to remove Total XP Security
    lots of sites getting you to install and demanding payment.. shame on you all..PCtools etc..

    MalwareBytes… did it for free!! you have my custom from now on and will recommend to all

    Comment by bigBanjo — April 10, 2010 #

  391. I have a problem. I downloaded this random file and it came with Vista Internet Security. I know what it is and I’ve already had it two times in a row before, so I decided to download this to get it off. Last time I actually had to reboot my computer because it got so bad… Anyway, this didn’t help at all. I tried scanning my computer in full mode but it still won’t detect the virus! I need help. I turned off alerts so it won’t pop up but whatever I do, it still won’t go away. I know that if you un-install this then it will come back again but most importantly I can’t find the file name. It’s hidden somewhere and it’s really confusing because no strategy can actually work. I really need some help and I don’t want to reboot my laptop again since I hate restarting everything and I couldn’t be bothered to look for my USB again. Help?

    Comment by z3r0 — April 12, 2010 #

  392. every time that i open my internet explorer it closes and then total xp thing pops up and says that every web site that i go to is infected with something like a Trojan-BNK.win32.Keylogger.gen but when i click out it opens back up and when i go to a different website the page becomes the popup and the only button is to by the software. what do i do

    Comment by john — April 12, 2010 #

  393. z3r0, open a new topic in our Spyware removal forum. I will check your PC.

    Comment by Patrik — April 12, 2010 #

  394. Thanks, it worked for me. I had antispyware vista and it was a real pain in the ass.

    Comment by Jesse — April 14, 2010 #

  395. thank you soooooooooooooooooooo much

    Comment by uzair khan — April 14, 2010 #

  396. Many thanks! The first method worked like a charm! That is one little bugger of a virus.

    Comment by Gnort — April 14, 2010 #

  397. I have XP Security Tool 2010 on my desktop, when I try to go to the internet to download MalwareBytes but the XP Security pops up on the browser and won’t let me go to any sites. What can I do to get around this? Thank goodness for my laptop or else I’d be screwed.

    Comment by Sheryl — April 15, 2010 #

  398. Thanks alot, Malwarebyte’s Anti-Malware. This program definitely ruins the dreams of desperate asses trying to make money with shits like Live PC Care. Bye Live PC Care and I’m never seeing you again.

    Malwarebyte’s Anti-Malware FTW!

    Comment by Kendrick — April 15, 2010 #

  399. Sheryl, follow the steps below:
    Click Start, Run, type regedit and press Enter.
    Registry editor opens.
    Navigate in the left panel to HKEY_LOCAL_MACHINE \ SOFTWARE \ Clients \ StartMenuInternet \ IEXPLORE.EXE \ shell \ open \ command

    I the right part of window click twice to “@”. You will see a screen with the contents like below: “C:\Documents and Settings\user\Local Settings\Application Data\av.exe” /START “C:\Program Files\Internet Explorer\iexplore.exe”
    Remove left part, leave only “C:\Program Files\Internet Explorer\iexplore.exe”.

    Run Internet Explorer and try download Malwarebytes once again.

    Comment by Patrik — April 15, 2010 #

  400. well done guys. was infected earlier today! your instructions sorted it right out.kudos

    Comment by hippy — April 15, 2010 #

  401. Thank you very much, your program cleared this nasty piece of SH*T called AntiSpyware.
    Had to boot in safe mode as nothing was working, this software wouldn’t let anything else run, even in safe mode, it kept popping up.
    Thank you once again

    Comment by Sunil Sharma — April 15, 2010 #

  402. Hi i think you should add in useing mozilla firefox when you have xp smart security 2010 spywear will let you go to any page wearas Internet explorer wont.

    Comment by Stefan — April 17, 2010 #

  403. I am currently having major spyware problems, I just downloaded Malwreytes’ and it is running as we speak. I will let you know how it turns out. but my question is is there programs out there a person should download and buy, like they will cause more problems. I downloaded Spyware Doctor and I still have issues and wondering if I should uninstall it or not.

    Comment by Shannon — April 17, 2010 #

  404. Ok I clicked one of the links above so I can download MalwareBytes onto my computer, but when I clicked them it showed a page error and the page(s) won’t load, I even tried using google search and still it won’t let me in their site. Sometimes I wonder if it’s greedy ppl that wanted to take down the website or the website is having problems.

    Comment by Garrett — April 17, 2010 #

  405. Thanks, this was great! :)

    Comment by Kate — April 18, 2010 #

  406. Shannon, Malwarebytes will remove any malware for free.

    Comment by Patrik — April 18, 2010 #

  407. Garrett, open a new topic in our Spyware removal forum. I will check your PC.

    Comment by Patrik — April 18, 2010 #

  408. Hi Patrik, I installed malwarebytes-anti malware and I did update the software 4 times and scanned my laptop many times but it kept showing “run time error 13- type mismatch” and could not remove detected virus. Pls tell me what to do. Thank you.

    Comment by Robin — April 19, 2010 #

  409. Robin, try scan your computer with SuperAntispyware.

    Comment by Patrik — April 20, 2010 #

  410. My computers had this problem for months and I didn’t have a clue what it was. I randomly found this site and I’m so glad I did – because it’s now fixed! Thank you so much! 😀

    Comment by Philippa — April 20, 2010 #

  411. i got infected with a fake spyware called ‘security tool’ it tells me how badly my computer is infected with virus and trojan but its fake and i cnt get it off so im downloading this product now and doing a scan..hopefully it will all be over. seriously, the people who make these viruses and malware need to be shot. jobless idiots!!! :@

    Comment by fortune — April 21, 2010 #

  412. Hi Patrik, thanks for your advice for the previous problem. now i’m facing a new problem. i’m using norton internet security 2009 and recently it’s keep blocking ‘intrusion attempt by,80) APPLICATION PATH\DEVICE\HARDDISKVOLUME2\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE’ i’ve no idea what the hell is that. please help me. thank you.

    Comment by Robin — April 21, 2010 #

  413. Robin, please start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — April 22, 2010 #

  414. i have many experience with virus and malware in my pc, now i’ve installed 2 os, win xp and win 7. it many time have save me from stress about maintenance my pc. if i got trouble with my winxp, i scanned and sometimes repair it from win7; if i got trouble with my win7, i scanned with winxp, it becoz sometime, virus or malware attack antivirus too.. and it works effectively with my pc.

    Comment by yusnan_as — April 24, 2010 #

  415. please help .. start a new topic pc .. :S

    Comment by evden eve nakliyat — April 26, 2010 #

  416. ah my pc says when opening “cant find svchost.exe” is this with malwarebytes because i sucsesfully install cleanup wizard but after that dis problem sdhow

    Comment by jethro — April 27, 2010 #

  417. If you have started a new topic, i will answer you asap.

    Comment by Patrik — April 27, 2010 #

  418. thanks a lot patrick…this have solved my issued for the past week…been annoying with the pop up msg from vista antispyware and my laptop have been affected with the spyware/malware/etc…eventually found this useful site and it’s working effectively…many thanks again…!!!

    Comment by kay3l — April 28, 2010 #

  419. i had this program on my computer from when i got antivirus soft the first time and now i got it again, and when i try to upgrade it i get the error: 732(12029, 0)
    can anyone help?

    Comment by Connor — April 29, 2010 #

  420. Thankss++

    Comment by tub_ped — April 29, 2010 #

  421. Connor, looks like your have infected with DNSChanger trojan or a variant of TDSS trojan. Try the instructions or ask for help in our Spyware removal forum.

    Comment by Patrik — April 30, 2010 #

  422. i download Malwarebytes Anti-malware and scan but when it said to restart the computer and i did it now it shows aan error mesage and the code is 0x8004005 and i cant open my computer

    Comment by Tapan — May 6, 2010 #

  423. Tapan, try boot your PC in the last good configuration.

    Comment by Patrik — May 8, 2010 #

  424. excellant work. I would like to convey my sincere thanks to you for this fantastic job. I m a doctor with little knowledge of software technology but managed to remove this malware from my sony vaio with Norton 360 already installed in it ……what a great help with no extra cost….may god bless u

    Comment by Avinash — May 8, 2010 #

  425. i have this generic host process for win32 services problem, how to get rid of it??

    Comment by Dhaval — May 9, 2010 #

  426. Thank You!!!

    Comment by cheryl — May 9, 2010 #

  427. Dhaval, open a new topic in our Spyware removal forum. I will check your PC.

    Comment by Patrik — May 9, 2010 #

  428. I installed this application and ran the scan as instructed. After the scan was complete I was prompted to hit OK and then hit the Show Results button. As soon as I hit OK the program closed and I was not able to hit Show Results. I tried it twice with the same result. After the second attempt my PC spontaniously restarted. Any suggestions would be appreciated.

    Comment by harmony — May 11, 2010 #

  429. harmony, looks like your computer is infected with a new variant of TDSS trojan. Try the instructions (run TDSSKiller, reboot computer and run it once again).

    Comment by Patrik — May 12, 2010 #

  430. i have trojanASPX.JS.Win32….what to do??? HELP!!

    Comment by nou — May 12, 2010 #

  431. nou, try the instructions.

    Comment by Patrik — May 13, 2010 #

  432. i have a Tr/Rootkin.Gen. i need help removing it.

    Comment by J1 — May 15, 2010 #

  433. J1, if Malwarebytes does not help you, then ask for help in our Spyware removal forum.

    Comment by Patrik — May 16, 2010 #

  434. Thanks br0, u cool, u very helped me, i thinked that trojan will eat my PC ;D Thx again. :) .

    Comment by N1ssan — May 19, 2010 #

  435. Where am I suppose to click in order to get the download started?

    Comment by Michelle — May 19, 2010 #

  436. To a link after “Download MalwareBytes Anti-malware” header.

    Comment by Patrik — May 20, 2010 #

  437. Thank You Very Much For This Post .. It was Really Helpful.

    Comment by Mazajat — May 24, 2010 #

  438. HELP!!!! This is on my computer…My real anti-virus programs are being shutdown by this stupid “antispyware soft” thing, that I can TELL is fake. Avira and Norton are the only legit programs on my computer that fight against computer viruses, but I can’t get them to work!!!!!! HELP! This is my sister’s LAPTOP, she’s doing online college summer classes and NEEDS her laptop. I’m gonna be FRIED!!!!

    Comment by HELP!!!!! — May 26, 2010 #

  439. You have tried the instructions below ?

    Comment by Patrik — May 28, 2010 #

  440. I’m not very computer sabby, but I’m trying to get the bug out with not much success. My daughter downloaded the removal program to a flash drive but it will not open in the “infected” conputer. Please help!!

    Comment by Mary — May 29, 2010 #

  441. Mary, try the steps:

    Comment by Patrik — May 31, 2010 #

  442. help me pls i cant removed the security master av.. add me in ym so we can talk :(


    Comment by aldrin — June 2, 2010 #

  443. Thank you very very much. You are a Leg end.

    Comment by Stuilove — June 3, 2010 #

  444. aldrin, please start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — June 3, 2010 #

  445. Patrik, I’m just posting this to say THANKYOU SO MUCH, You’ve just possibly saved me hundreds-thousands by making this, Greatly appreciated.

    Comment by Zander — June 11, 2010 #

  446. Thank you. very help me.

    Comment by syahirien — June 23, 2010 #

  447. Uhh im infected by non uads? Redirect trojan,
    also one that pop ups a fake google search.
    help,and i can only enter sites without being redirected by putting in the link with copy and paste.

    Comment by Fredrick — June 29, 2010 #

  448. Fredrick, start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — June 29, 2010 #

  449. I’m on this page but I don’t know where I go to download it?

    Comment by Blake — June 30, 2010 #

  450. Scroll to “Download MalwareBytes Anti-malware” and you will see links.

    Comment by Patrik — June 30, 2010 #

  451. when i click the page to download, it says “internet explorer cannot display the page”.

    Comment by Blake — June 30, 2010 #

  452. Run Internet Explorer, Click Tools -> Internet Options. Select Connections Tab and click to Lan Settings button. Uncheck “Use a proxy server” box. Click OK. Click OK.
    Then try to download Malwarebytes once again.

    Comment by Patrik — June 30, 2010 #

  453. I did that, its still not working

    Comment by Blake — June 30, 2010 #

  454. All sites are blocked or Malwarebytes only ?

    Comment by Patrik — June 30, 2010 #

  455. malwarebytes only

    Comment by Blake — June 30, 2010 #

  456. Blake, try the following:
    Run Internet Explorer, Click Tools -> Internet Options. Select Connections Tab and click to Lan Settings button. Click Advanced button to open Proxy settings. Copy and paste the following text into “Do not use proxy server for addresses beginning with:”;

    Click OK to save Proxy settings, then Click OK to close Lan Settings and Click OK to close Internet Explorer settings.
    Try open Malwarebytes site once again. If it doen not help, then probably your PC infected with DNSChanger trojan. Start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — June 30, 2010 #

  457. Ok I have tried and tried to download Malewarebytes and am having the same trouble as blake. I have tried the LAN settings but when I tried that it said something about proxy address being empty….what do i do!!! plz help me. :(

    Comment by Kristina — July 4, 2010 #

  458. I even did the DNSCharger trojan removal. I don’t know what else to do. I want this blasted sysinternal thing off. grrrr so irritating

    Comment by Kristina — July 4, 2010 #

  459. Kristina, start a new topic in our Spyware removal forum. I will check your computer.

    Comment by Patrik — July 4, 2010 #

  460. it’s good

    Comment by Karthikeyan — August 4, 2010 #

  461. I could get rid of using this. Thanks. But it had disabled my internet connection and CD drive. I do not know if it is entirely removed because they are still not working. Any help?

    Comment by drew — August 6, 2010 #

  462. Thanks bro, it works very well… Now my laptop is even working much faster than when I had the problems with the malware…

    Comment by rafieq — August 7, 2010 #

  463. drew, you can`t run or download Malwarebytes ?

    Comment by Patrik — August 8, 2010 #

  464. just got hit w/the Antimalware Doctor virus & can’t seem to uninstall it. heeelp!! =(

    Comment by sad — August 26, 2010 #

  465. sad, please begin a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — August 27, 2010 #

  466. If it really works, it’s a veeery good program!, but i don’t understand why we’ve to do the first step, but thanks anyway 😀

    Comment by eduardo — September 5, 2010 #

  467. My compaq (OS windows xp) has the antimaleware doctor virus. I go to safe mode but the computer boots to the window that shows the blu bubble bar and windows emblem like it is getting ready to start but then loops from blue screen black screen, what seems like system is shutting down and then loops again in this sequence. I have downloaded the free malewarebytes to a thumb drive but as safe mode doesn’t work could you please walk me through the steps? Appreciate it!

    Comment by Robin — September 23, 2010 #

  468. thanks a lot

    Comment by jakir from belgium — September 24, 2010 #

  469. Robin, you can boot your PC in Normal mode ?

    Comment by Patrik — September 25, 2010 #

  470. Hi, can malwareBytes anti malware work on windows 7?
    my laptop was infected with smart security yesterday.

    Comment by Donald — October 2, 2010 #

  471. Donald, yes you can use Malwarebytes on Windows 7.

    Comment by Patrik — October 3, 2010 #

  472. hi
    im hamed from iarn. very very tanks

    Comment by hamed — October 10, 2010 #

  473. Hi,
    Thanks a lot for this help it work very well.
    I am using window 7 32 bit with avast antivirus home edition and a window defender is also a kind of default window prog to prevent the infection. In spite of this I get infected. My question is
    Q1; should I need to change my antivirus program?
    Q2: Do I continue with an antivirus prog, this malware removal and a window defender prog. Having 3 anti infected prog effect my pc speed or not.
    Pls respond

    Comment by Gurjit singh — October 13, 2010 #

  474. Gurjit,
    no 100% shield in the world. You can use your AV, or read a lot of reviews in the Internet and install another AV. Most important, need have an one. If you want a free AV, try also AVG.
    I think you can uninstall Windows defender and use free Spy bot and Malwarebytes or purchase a full version of Malwarebytes (it includes the autoprotection module).

    Comment by Patrik — October 13, 2010 #

  475. this av8.exe bug has really messed my laptop up, it wont even let me to my desktop screen !!

    Comment by jonathan — October 14, 2010 #

  476. jonathan, you have tried the instructions ? If it does not help, then start a new topic in our Spyware removal forum. I will help you to remove this malware.

    Comment by Patrik — October 15, 2010 #

  477. Thanks so much for the software, i sent my computer off to get fixed and still came back with this virus! and all it took was your software
    thank you so much!

    Comment by monica — October 21, 2010 #

  478. Will this “mbam-setup-1.46.exe” remove the malvare I have in my Windows 7?

    I see complmgr.exe running all the time when I boot my machine amd it keeps on playing some ads and some stupid music unless I kill that process.

    It is also affecting my performance. Help me cleaning that, I recently bought Norton Internet Security 2011 but they are not able to fix it.???

    Help please!!

    Comment by Prit — October 25, 2010 #



    WHAT TO DO NOW????

    Comment by PAULSKI — October 26, 2010 #

  480. Prit, try the program. If it does not help, then ask for help in our Spyware removal forum.

    Comment by Patrik — October 26, 2010 #

  481. I used maleware.. to try to remove ,, System Defragmenter from my computer… Ran scan and it found some stuff and removed it.. but when i restarted .. it was still there.. ran scan again in safe mode and it did not detect any infections… ???.. hmmm.. any ideas how i can get this all out ???

    Comment by Scottay — October 28, 2010 #

  482. PAULSKI, update Malwarebytes and perform a fresh scan.

    Comment by Patrik — October 28, 2010 #

  483. Scottay, ask for help in our Spyware removal forum.

    Comment by Patrik — October 31, 2010 #

  484. I love you!! Thanksss! 😀

    Comment by Katie — October 31, 2010 #

  485. Thank you so much for the instructions! My computer was infected with ThinkPoint and it shut me out of everything. Thankfully after following these instructions, I was able to remove ThinkPoint from my computer. :)

    Comment by Ashley — November 3, 2010 #

  486. I ran SpywareDoctor first and it discovered 45+ files. When I ran Malware it only found 22, I removed those and Antivirus action is still on my computer. I ran it twice more, once quick, once full and it found another 6 files altogether.
    Please help, I need this gone now.

    Comment by Kay — November 9, 2010 #

  487. Easily infectious with Firefox. Will redirect to unknown and vicious sites. Careful

    Comment by Pachi — November 13, 2010 #

  488. I closed all programs and the speaker was on and when the cleaning I could hear lot of background music and conversation. Looks like this is a dangerous virus and lot of middle east wav files played in the background. Be really careful and ensure the Trojan is properly cleared. I am still in the process. Thank you providing valuable info hear. Without this even I would be stuck.

    Comment by Pachi — November 13, 2010 #

  489. I was running the Malwarebytes. Fount 37 infected files. CPU 100 % and frozen. Not sue what to do now. Any help is highly appreciated.

    Comment by Pachi — November 13, 2010 #

  490. Pachi, looks like your PC is infected with a rootkit. Begin a new topic in our Spyware removal forum. I will help you to remove this malware.

    Comment by Patrik — November 14, 2010 #

  491. I get error (unable to locate component)

    This Application has failed to start because MSVBVM60.DLL was not found. Re-installing the application may fix this problem.

    I have reinstalled and still no luck.

    Comment by Eric — November 16, 2010 #

  492. Eric, try the following:
    Click Start -> Run.
    Type notepad and press Enter.
    Copy all the text below into Notepad.
    regsvr32 "C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll"
    regsvr32 "C:\Program Files\Malwarebytes' Anti-Malware\ssubtmr6.dll"
    regsvr32 "C:\Program Files\Malwarebytes' Anti-Malware\vbalsgrid6.ocx"

    Save this as fix.bat to your Desktop. Remember to select Save as file type: All files in Notepad.
    Double Click fix.bat. A black window will open and then disappear this is normal.
    If that does not fix it, then please download and install the Microsoft Visual Basic Common Controls from here.

    Comment by Patrik — November 18, 2010 #

  493. Thanks, it is solved. I was suffered from ThinkPoint virus……………………

    Excellent work by some one

    Comment by Ramu — November 21, 2010 #

  494. I had XP Antispyware 2011 and couldn’t do anything on my computer. I had to download Malwarebytes onto disk on another computer to load it on mine, as my internet explorer wouldn’t work.

    Now everthing works perfect again – thank you so much!!

    Comment by Amanda — November 23, 2010 #

  495. This removed ThinkPoint, but now when I restart/reboot my PC, I get the following Error loading messages:
    Can you help? This is annoying to have to clear this boxes at every restart or reboot.
    Thank you for any help!!!!

    Comment by Sandy — November 23, 2010 #

  496. Sandy, start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — November 24, 2010 #

  497. Thanks Patrik, I have registered in the Forums, went under the Spyware removal forum…however, I do not see a button in which I can create a new topic. How do I create a new topic?

    Comment by Sandy — November 24, 2010 #

  498. Sandy, use the link

    Comment by Patrik — November 24, 2010 #

  499. Thanks alot…

    Comment by Eric — November 26, 2010 #

  500. Dear Sirs,

    When I have updating the MBAM an error message was appeard: MBAM_ERROR_LOAD_DATABASE (0, 5).

    Please help me what to do.



    Comment by Pietro Sarto — November 28, 2010 #

  501. Pietro Sarto, probably your computer is infected with a trojan dnschanger or TDSS trojan. Try run TDSSKiller. Download TDSSKiller from here and unzip to your desktop.
    Open tdsskiller folder and run TDSSKiller. Follow the prompts.

    Comment by Patrik — November 28, 2010 #

  502. hello, i downloaded the program and i can go back on the internet but thinkpoint is still there and wont go away! i dont know what to do, pleaaaase help!

    Comment by Shay — November 28, 2010 #

  503. Thanks

    Comment by Dan — November 28, 2010 #

  504. Shay, ask for help in our Spyware removal forum.

    Comment by Patrik — November 29, 2010 #

  505. I cannot download the program, it says “your current security settings do not allow this file to be downloaded”

    HELP! =[ this virus has consumed my computer for the last 3 days, i’m scared it wont last for much longer!

    Comment by Madison — November 30, 2010 #

  506. Hi i did everything and all work but i can’t get in my internet i dont know why.

    Comment by Alfredo — November 30, 2010 #

  507. Alfredo, check your browser settings (proxy settings). Try reset them.

    Comment by Patrik — December 1, 2010 #

  508. I had to download the latest verison of Maleware Bytes to my laptop and save it on a USB storage stick. I could then load Malware Bytes onto my infected computer using the USB stick.

    Comment by Brett — December 1, 2010 #

  509. This Motherfuckin THINKPOINT is pessin’ the hell of me

    every thing is blocked i need help plz

    Comment by maxi — December 1, 2010 #

  510. A lifesaver! Works as easily as advertised. Thank you so much.

    Comment by Harry — December 2, 2010 #

  511. I can’t download the antivirus on . The page will not load. Can you hel me please

    Comment by Doubster — December 3, 2010 #

  512. GREAT product..worked like a charm. Took that HDD diagnostic thing right off. Thank you guys alot.

    Comment by Manny — December 6, 2010 #

  513. Thank you so much!!

    Comment by Ashley — December 7, 2010 #

  514. It looks like it worked. I wasn’t able to do Step 3 (couldn’t run HijackThis in Safe Mode) but I was able to install Malwarebytes. Thanks a bunch, I was going nuts with this thing!

    Comment by Cristina — December 8, 2010 #

  515. Thank you so much… Works just like it said it would. Just follow the instructions and no problem.

    Comment by Rick Simpson — December 8, 2010 #

  516. This worked just like it said it would and it was so easy. Just follow the instructions and you are back up an surfing again in no time.

    Comment by Rick Simpson — December 8, 2010 #

  517. Don’t remember how I downloaded HDD but suddenly it pop up on my desktop and start blocking all my application. Tried everything to get rid of it but to no avail. Nearly tried to format my pc however I gave it a last shot to look into google for tips to remove it. I was lucky though becoz I use data card for net connection and luckily was able to load and connect it. Found this site right away and it didn’t take me long to wipe the shit of HDD. So glad I didn’t give up hope to get rid of HDD but only with the help of MalwareByte. Awsome stuff. Deeply appreciate for this freeware. I was the happiest person on this planet after you guys made my pc as it was before

    Comment by machut — December 9, 2010 #

  518. OMG it really workss !!!!!
    THanks SOOOO MUCHhhhhhHHH!!
    I Really Appreciated it !!!

    Comment by Christ — December 28, 2010 #

  519. hey i tried to download Mbam and both of the links redirected me to a “address not found” page. I assumed it was a trojandns changer thing so I went to that procedure and when I went to the properties tab on my computer it wouldn’t pop up and instead a fake alert popped up. please help thanks

    Comment by javi — January 6, 2011 #

  520. javi, reboot your computer in Safe mode, next reset proxy settings of your browser and then try download Malwarebytes once again.

    Comment by Patrik (Myantispyware admin) — January 8, 2011 #

  521. hey patrik the same thing happened when i tried it in safe mode. I tried it in firefox and internet explorer and the same results happened, although I’m not sure how to reset the proxy settings in firefox. I also ran TDSSkiller and that didn’t help either.

    Comment by javi — January 8, 2011 #

  522. javi, to reset proxy settings in Firefox, use the following steps:
    Run Firefox, Click Tools -> Options. Select Advanced Tab, click to Network tab. Click to Settings button and select “No proxy” option.
    Click OK and OK again.

    Comment by Patrik (Myantispyware admin) — January 9, 2011 #

  523. i have security shield and when i try to download ‘MBAM’ a pop-up at the end of the download tells me “windows cannot access the specified device, path, or file. you may not have the appropriate permissions to access the item.”

    i have no clue what im doing wrong or is there something else i have to do? PLEASE HELP!!

    Comment by Benji — January 12, 2011 #

  524. Benji, try re-download Malwarebytes, but in Save dialog rename mbam-setup.exe to iexplore.exe and click Save button to save this file. Run it.

    Comment by Patrik (Myantispyware admin) — January 14, 2011 #

  525. Great antivirus, better than AVG and Avast : Miscrosoft Security Essentials..I STRONGLY recommend it, its the best qualite free antivirus made by Microsoft!!!

    Comment by katie — January 25, 2011 #

  526. Thanks very much for this — worked like a charm!

    Comment by Bill O'Neil — January 27, 2011 #

  527. Thank you! THANK YOU! I downloaded the program because of the windows shield thing and protected mode which keep poopin up. I not even access my e-mails. After I used this program my problem seems to be fixed. Why does windows have this bullshitting component in the first place. I have bitdefender as a antivirus program and is stopped my bitdefender as well. I am sorted now!

    Comment by Riana — January 29, 2011 #

  528. Thank YOu!!!

    Comment by Riana — January 29, 2011 #

  529. Thank you sooooo much. Wow, that was amazing. and free, i can’t believe it. There are good people left in this world!! I was able to do it using my Guest account, because my pc wouldn’t even start in safe mode for me. It worked.
    You’re the best!!

    Comment by Holly — February 1, 2011 #

  530. my laptop got infected with windows disk please help me out

    Comment by aleiram — February 6, 2011 #

  531. I’ve got infected with system tool, I didn’t buy it, fortunately. I searched for a spyware doctor and I got a trial version of it which it didn’t solve the problem definitely. I found a full version of the spyware doctor, but after I’ve uninstalled the trial version and done a restart of the laptop, then it didn’t start at all. I keeps doing like a good start but it turns at the beginning. I don’t know what to do, because it doesn’t allow me to open the laptop at any status(safe mode, safe mode with network, etc..)and then to allow me to install or do any action to clean and save my laptop. Please give me any help that you can

    Comment by eri — February 8, 2011 #

  532. I have a smart engine virus on my computer and is following all of the steps and I am not sure if it’s cleaned off or not but when I put my anti-virus & anti-spyware 2011 in to download it, it states that smart engine is installed on my computer and I would need to delete it before I can access this software. I also downloaded the Malwarebyte anti-malware and it scanned and found threats I fixed them and I still am not sure it deleted the smart engine. I also kept seeing the smart engine icon on my desktop so I deleted that manually as well as in the recycle bin but does that still mean I have it?

    Comment by Eryal Smith — February 14, 2011 #

  533. Eryal Smith, start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik (Myantispyware admin) — February 15, 2011 #

  534. I have a anti virus thing on my computer called Antivirus VA, and i don’t know how I got it. It sends me notifications constantly and is very annoying. I have tried many things to try and remove it, and I’m not sure if it is removed. Most of the instructions are very confusing. It blocks alot of websites on Internet Explorer too. What do I do?

    Comment by Matthew — February 15, 2011 #

  535. Matthew, try the instructions
    If the steps does not help, then start a new topic in our Spyware removal forum. I will help you to remove this malware.

    Comment by Patrik (Myantispyware admin) — February 16, 2011 #

  536. Great anti-spyware/malware. I followed the instructions and it worked like a charm. I plan to buy the Full Version based on how efficiently it whacked ‘System Tool’ off my laptop. Thanks for the great tool.

    Comment by Paul — February 19, 2011 #

  537. very good

    Comment by Lee Morris — February 26, 2011 #

  538. Brilliant free advice. Followed the instructions and got rid of Vista Anti Spyware 2011 which seemed to appear from nowhere. thank you very much.

    Comment by Nat — February 27, 2011 #

  539. My computer is infected with “System tool”, I have downloaded the free version loaded it on “safe mode with networking” and it does not detect any malware, etc… on either quick scan or full scan. When I try to run Malwarebytes’ anti-malware on regular mode the virus doesn’t allow me to run the program. I also noticed that there is a new drive on my computer “Q drive” I am wondering if Malwarebytes is not catching the malware because it is only scanning the C drive. could that be? What should I do?

    Comment by Roger Marco — March 2, 2011 #

  540. Roger, try update Malwarebytes and perform a fresh scan.

    Comment by Patrik (Myantispyware admin) — March 4, 2011 #

  541. Hello, I have a problem.
    I have Installed this software, but every time I click on it it fails to respond.
    Im not sure if it is the virus on my computer.
    Please help me.
    Thank You so much in advance.

    Comment by Araiya — March 5, 2011 #

  542. where do i download it can someone send me a link please. all i have done is used hijackthis from the previous page where some called patrik on the first of january 2011 help me please where do i download malwarebytes. and other question when i did what he said to do whith hijackthis my computer look back to normal besides the internet home page.

    Comment by alex — March 7, 2011 #

  543. ok patrik should i download malwarebytes becasue i have already used hijackthis and computer is back to normal what. what should i do. please help me i only need this computer for school tomorrow.

    Comment by alex — March 7, 2011 #

  544. ummm i have a slight problem with the downloading. i have downloaded it but when it comes to run it i just remembered that i have my school admin on it but i need that password to run it. i will ask for it tomorrow from my school but do you think that i dont need to download it. because i have windows 7. thanks so far for all your help patrik

    Comment by alex — March 7, 2011 #

  545. Araiya, looks like your PC is infected. Ask for help in our Spyware removal forum.

    Comment by Patrik (Myantispyware admin) — March 8, 2011 #

  546. Alex, download Malwarebytes from here

    Comment by Patrik (Myantispyware admin) — March 12, 2011 #

  547. my computer is really jacked up i think its hacked. it wont let me open anything such as microsoft word it only lets me on internet, all the other programs say open file with and it still wont open after that. it wont let me use my antivirus at all………… please help.

    Comment by shane — March 12, 2011 #

  548. Everytime I click on the icon to start malware it says “the database is not supported by this version of Malwarebytes, please download the latest version”

    I have uninstalled it and reinstalled it again using the link in Patrik’s post but still does not work?

    Any ideas?

    Comment by Jer — March 15, 2011 #

  549. THANKS A MILLION!!! Worked, no problems 😀

    Comment by Ozzy — March 21, 2011 #

  550. my system is infected with spyware, and i don’t know how to remove it.

    Comment by Moredays — March 23, 2011 #

  551. Moredays, ask for help in our Spyware removal forum.

    Comment by Patrik (Myantispyware admin) — March 23, 2011 #

  552. Hey, sorry if this has already been asked but i couldn’t find it. I was infected with the windows recovery Trojan but seem to have removed it with the software above. However, i still can’t access any of my documents even though when i run a malwarebytes.. scan it seems to be looking through my music, pictures, documents etc. Seems to me they can’t have been deleted?

    Comment by Matthew — March 25, 2011 #

  553. Thanks you so much!!.. it worked!!.. :)

    Comment by Rian — March 25, 2011 #

  554. i was infected with xp anitvirus 2011, i’ve downloaded MalwareBytes & got it to scan as well as remove the infected files but i still get pop ups and my computer still runs a bit slow, any ideas why?

    Comment by mei — March 31, 2011 #

  555. this got rid of the windows repair virus for me thanks so much

    Comment by Sam — March 31, 2011 #

  556. mei, ask for help in our Spyware removal forum.

    Comment by Patrik (Myantispyware admin) — April 1, 2011 #

  557. Thx a lot you saved my day :) Easy to use and worked like a charm.
    Results speaks for itself – and best of all you dont have to buy the program to delete the malware!

    Comment by Henrik T — April 2, 2011 #

  558. Cheers. I copped for the MS Scan virus thing, and following this worked, and seemed to get rid of it.


    Comment by Jamie — April 5, 2011 #

  559. hi i open your instruction on how to open RUN and follow the instruction,,the ms is gone,,but some access of my pc is also gone,,even my doccument to earrace some data that i dont need is also cannot to open its say ta=hat thae wink32 is not run,,help pls,,

    Comment by christian cortez — April 9, 2011 #

  560. Ran exactly like the directions stated and worked great. Thanks for the help!

    Comment by Eric Fidler — May 7, 2011 #

  561. The MS scan has remove the Win 7 Anti-Virus 2011 on my computer. Thanks a lot ….

    Comment by Brian — May 13, 2011 #

  562. I have had this on my comp since March and didn’t realise it was a virus. I stupidly paid for it as well. Looks like I have got rid of it now. Thanks so much!

    Comment by Charlotte — May 14, 2011 #

  563. It seems to have worked. Step1/method1 and then step 2. I’ll see if the virus comes back. Thanks

    Comment by David — May 15, 2011 #

  564. I’m trying to d/l malware but my anti-virus is blocking, what should I do? I need to know I’m d/l the right thing. I need to get this fake XP ANTIVIRUS off my laptop. It’s driving me nuts. It’s just running in the background.

    Comment by kei — May 19, 2011 #

  565. this program worked great i found that Spyhunter an enigma software program also works great both got rid of this program my computer has spyhunter and my moms doesnt so i thought i would give this a try worked like a charm

    Comment by Levi — May 27, 2011 #

  566. Another reader that is thankful to:
    1. the author for this topic
    2 the forum of replies for good context, and
    3. software company for this useful program

    Comment by PiotrN — May 29, 2011 #

  567. Hi There I have XP home security 2012 virus, what would you reccomend to get rid of this? have tried serach and destroy and scan doctor…Thanks

    Comment by Ruth — June 20, 2011 #

  568. Didn’t work! Not impressed!

    Comment by tony — June 20, 2011 #

  569. problem solved! thanks!

    Comment by KL — June 21, 2011 #

  570. plz help my home desk top “not this computer” has gotten the “microsoft security essentials alert” virus and it has block all conection to the internet how do i get it to go away so i can download an inti viruis progam

    Comment by warren — June 24, 2011 #

  571. Worked a treat removing Win 7 Antivirus.

    This may help some people: I had to re name the installer and then rather than double click I had to right click and select ‘open’ to get it to run. Nasty little virus that one.

    Cheers, N.

    Comment by Neal — June 26, 2011 #

  572. I downloaded the malware… Forgot I already had it installed but it’s old… Pulled up the downloaded setup and followed instructions… Now I can’t get it to open or run or scan and I can’t uninstall.. I think I’m totally blocked by the XP security 2012 infection… Any suggestions? Thanks

    Comment by Nancy — June 27, 2011 #

  573. Ruth, follow the instructions

    Comment by Patrik (Myantispyware admin) — July 2, 2011 #

  574. Should I be alarmed if this finds 28 infected files?

    Comment by Lu — July 9, 2011 #

  575. Thank you!

    Comment by Erika — August 8, 2011 #

  576. I got infected with the Personald Shield Pro Virus, but I have Windows 7. Will Malwarebytes work?What do you suggest I do?

    Comment by Jim — August 16, 2011 #

  577. Many thanks!!! MalwareBytes Anti-malware finally worked after trying some other programs. That made our evening, the rest of the day was… better forget it…
    What kind of people use their time to harm others in such a perfidious way? One always meets twice…

    Comment by Thomas — November 6, 2011 #

  578. Fantastic! Stirling advice and worked a treat. Thank you so so much. P.s. couldnt use internet in normal mode but worked fine in the safe mode if anyone is downloading the recommended cures. Also noticed that you can download to android phone either and mount is as a drive to copy files.,

    Comment by Kerry Obrien — November 20, 2011 #

  579. Thanks a Ton! I spent all day fixing my corrupt Registry before i discovered this and it was just 5 mins!!

    Comment by Sukhman — November 28, 2011 #

  580. Thank you so much for the incredibly valuable information. You allowed me to get up and working again without losing a lot of time.

    Comment by Joe Agee Jr — March 5, 2012 #

  581. Heyyy, Thanks a ton for the information. I tried various stuff through the day, finally this info helped me… Thanks again.. :)

    Comment by Sanjay — April 18, 2012 #

  582. Brilliant – used with the advice from \\ and easily removed the \Smart Fortress 2012\. Excellent!

    Comment by Pete — April 26, 2012 #

  583. When your pc freezes while running disinfection by MBAM, a FileAssassin function that lets you delete locked files. Use this function before run quick scan and Remove selected. I could clean up “Windows Premium Defender” by that. Thanks anyway.

    Comment by briz — July 17, 2012 #

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