Helprestore@firemail.cc ransomware virus (Decrypt, Recover encrypted files)

Helprestore@firemail.cc ransomware virus is a new malware that belongs to STOP (Djvu) ransomware family. Like other crypto malware, it’s basically a harmful program that gets on your machine and runs. It locks up your files and changes their extensions. Here’s everything you need to know about this ransomware, how to remove ‘Helprestore@firemail.cc ransomware virus’ and how to restore (decrypt) encrypted documents, photos and music for free.

Quick links

1. How to remove Helprestore@firemail.cc crypto malware
2. How to decrypt encrypted files
3. How to restore encrypted files

Getting to the user’s PC, Helprestore@firemail.cc crypto malware starts searching for files in all folders and after their detection, locks up each of them using complex ciphered combination that completely blocks them and leads to their dysfunction. This crypto virus is capable of encrypting various files such as photos, web application-related files, video materials, database, archives, documents and drawings, as well as its destructive effects can be subjected to backups. Helprestore@firemail.cc ransomware locks up almost of files, including common as:

.wpe, .wb2, .wpl, .orf, .wri, .cas, .y, .wsc, .odm, .p12, .d3dbsp, .zabw, .ybk, .wpb, .dazip, .wot, .hvpl, .indd, .wbd, .avi, .docx, .esm, .desc, .ppt, .wpt, .yal, .kdc, .dwg, .csv, .syncdb, .db0, .iwi, .xls, .xbdoc, .dmp, .pem, .hplg, .xll, .css, .pst, .bar, .3dm, wallet, .r3d, .accdb, .svg, .fsh, .xlsx, .w3x, .mpqge, .sie, .vpk, .bc7, .wav, .sidd, .wpw, .wmv, .bkp, .sum, .mcmeta, .xmind, .eps, .xld, .xlsm, .2bp, .wpa, .wcf, .wgz, .xyp, .webp, .zdb, .ibank, .xbplate, .t13, .wm, .wotreplay, .sr2, .pfx, .dba, .crw, .gdb, .3fr, .mrwref, .wmo, .vtf, .p7b, .x, .psd, .re4, .odb, .lbf, .wp, .apk, .fos, .wbmp, .xlgc, .epk, .wps, .docm, .bkf, .wp5, .gho, .qdf, .vpp_pc, .dbf, .wbm, .wsd, .slm, .wpd, .hkx, .jpe, .sql, .m4a, .wp7, .pdf, .mov, .ntl, .snx, .ws, .ff, .x3f, .wbz, .rgss3a, .7z, .wire, .tax, .t12, .ysp, .pak, .mef, .wmd, .xlsm, .icxs, .srw, .lvl, .wpg, .srf, .psk, .xx, .xar, .1st, .z3d, .hkdb, .bay, .sav, .arch00, .py, .pkpass, .xy3, .vcf, .itdb, .wmv, .x3f, .yml, .xmmap, .der, .cer, .blob, .wp4, .rb, .mlx, .xxx, .zif, .flv, .pdd, .xyw, .xlk, .big, .xf, .x3d, .kf, .raw, .webdoc, .0, .ptx, .wdb, .1, .das, .doc, .mdf, .zip, .itm, .wdp, .upk, .lrf, .p7c, .cfr, .kdb, .wbk, .3ds, .mddata, .nrw, .fpk, .odp, .rwl, .dcr, .xwp, .wp6, .bik, .sis, .pef, .jpg, .ztmp, .tor, .xlsx, .txt, .vdf, .m2, .itl, .odt, .ltx, .cr2, .map, .png, .xlsb, .mdbackup, .rar, .dxg, .litemod, .bc6, .mp4, .rofl, .rtf, .zi, .arw, .asset, .zw, .wma, .raf, .wsh, .zdc, .odc, .sid, .vfs0, .wmf, .wpd, .crt, .js, .layout, .ncf, .jpeg, .zip, .wps, .iwd

After all the files are encrypted and inaccessible to the victim, Helprestore@firemail.cc virus will drop a ransom message called ‘_readme.txt’ saying that if the user want to get the files back, the user have to pay for the unique key and decryption tool. The purchased key helps to unlock files. The hackers are blackmailing victims that they may never get access to their personal files again if they do not make a timely payment.

ATTENTION!

Don’t worry, you can return all your files!
All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
hxxps://we.tl/t-063L4ferhE
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that’s price for you is $490.
Please note that you’ll never restore your data without payment.
Check your e-mail “Spam” or “Junk” folder if you don’t get answer more than 6 hours.

To get this software you need write on our e-mail:
helprestore@firemail.cc

Reserve e-mail address to contact us:
datarestore@iran.ir

Your personal ID:

 

Threat Summary

Name	Helprestore@firemail.cc ransomware virus
Type	Ransomware, Crypto virus, File locker, Filecoder, Crypto malware
Ransom note	_readme.txt
Contact	helprestore@firemail.cc, datarestore@iran.ir
Ransom amount	$490,$980
Symptoms	Unable to open documents, photos and music. Odd, new or missing file extensions. Files called like ‘_readme.txt’, ‘#_README_#’, ‘_DECRYPT_’ or ‘recover’ in each folder with at least one encrypted file.. You have received instructions for paying the ransom.
Distribution ways	Malicious links in emails. Drive-by downloading (when a user unknowingly visits an infected webpage and then malware is installed without the user’s knowledge). Social media posts (they can be used to mislead users to download malicious software with a built-in ransomware downloader or click a misleading link). Misleading web pages.
Removal	To remove Helprestore@firemail.cc ransomware use the removal guide
Decryption	To decrypt Helprestore@firemail.cc ransomware use the steps

 

After reading this blog post, you will know how to deal with the Helprestore@firemail.cc virus. It is important for you to remember that we also cannot guarantee you an absolute solution to all your Helprestore@firemail.cc virus problems. We can offer you a way that might help. Nevertheless, this solution is worth your attention because there is still a possibility that it will help you remove Helprestore@firemail.cc and recover files that have been encrypted by this ransomware virus.

How to remove Helprestore@firemail.cc crypto malware

Ransomware, spyware, trojans and worms can be difficult to uninstall manually. Do not try to remove malware without the aid of malicious software removal utilities. In order to fully remove Helprestore@firemail.cc ransomware virus from your machine, use professionally developed tools, such as Zemana Anti Malware, MalwareBytes and Kaspersky virus removal tool.

Use Zemana to remove Helprestore@firemail.cc

Zemana Free is a free malicious software removal tool. Currently, there are two versions of the application, one of them is free and second is paid (premium). The principle difference between the free and paid version of the tool is real-time protection module. If you just need to check your machine for malicious software and remove Helprestore@firemail.cc ransomware virus, other malicious software, worms and trojans, then the free version will be enough for you.

1. Zemana Anti-Malware (ZAM) can be downloaded from the following link. Save it directly to your Windows Desktop.
   
   

   Zemana AntiMalware
   164113 downloads
   Author: Zemana Ltd
   Category: Security tools
   Update: July 16, 2019
   
2. Once you have downloaded the installation file, make sure to double click on the Zemana.AntiMalware.Setup. This would start the Zemana Anti-Malware (ZAM) setup on your computer.
3. Select installation language and click ‘OK’ button.
4. On the next screen ‘Setup Wizard’ simply click the ‘Next’ button and follow the prompts.
   
5. Finally, once the installation is complete, Zemana Anti Malware (ZAM) will open automatically. Else, if does not then double-click on the Zemana AntiMalware icon on your desktop.
6. Now that you have successfully install Zemana Free, let’s see How to use Zemana to remove Helprestore@firemail.cc virus from your computer.
7. After you have started the Zemana Free, you’ll see a window as shown in the figure below, just click ‘Scan’ button . Zemana Free utility will begin scanning the whole machine to find out Helprestore@firemail.cc ransomware.
   
8. Now pay attention to the screen while Zemana Anti-Malware scans your system.
   
9. When that process is complete, Zemana Free will show a list of detected items. All detected items will be marked. You can delete them all by simply press ‘Next’ button.
   
10. Zemana Free may require a reboot computer in order to complete the Helprestore@firemail.cc virus removal procedure.
11. If you want to fully remove crypto malware from your PC, then click ‘Quarantine’ icon, select all malicious software, adware software, PUPs and other items and click Delete.
12. Restart your computer to complete the crypto virus removal process.

Remove Helprestore@firemail.cc ransomware virus with MalwareBytes Anti Malware (MBAM)

Delete Helprestore@firemail.cc ransomware virus manually is difficult and often the crypto malware is not fully removed. Therefore, we advise you to run the MalwareBytes Free which are fully clean your PC system. Moreover, this free program will help you to remove malicious software, PUPs, toolbars and adware software that your PC may be infected too.

Download MalwareBytes AntiMalware by clicking on the following link.

After the download is finished, close all apps and windows on your machine. Double-click the install file named mb3-setup. If the “User Account Control” prompt pops up as displayed below, click the “Yes” button.

It will open the “Setup wizard” which will help you install MalwareBytes Free on your personal computer. Follow the prompts and do not make any changes to default settings.

Once setup is done successfully, press Finish button. MalwareBytes Anti Malware will automatically start and you can see its main screen as on the image below.

Now press the “Scan Now” button . MalwareBytes utility will start scanning the whole computer to find out Helprestore@firemail.cc crypto malware and other security threats. This procedure can take some time, so please be patient. While the MalwareBytes Anti-Malware is checking, you can see how many objects it has identified either as being malware.

After MalwareBytes Free completes the scan, you can check all items found on your computer. Review the scan results and then press “Quarantine Selected” button. The MalwareBytes AntiMalware (MBAM) will remove Helprestore@firemail.cc ransomware related folders,files and registry keys. After the procedure is finished, you may be prompted to reboot the PC system.

We suggest you look at the following video, which completely explains the procedure of using the MalwareBytes to delete adware, hijacker and other malicious software.

Remove Helprestore@firemail.cc ransomware with KVRT

KVRT is a free removal utility that can be downloaded and run to remove crypto viruses, adware, malware, potentially unwanted software, toolbars and other threats from your computer. You may use this tool to locate threats even if you have an antivirus or any other security program.

Download Kaspersky virus removal tool (KVRT) on your PC by clicking on the link below.

Once the downloading process is complete, double-click on the KVRT icon. Once initialization process is done, you will see the KVRT screen as displayed on the image below.

Click Change Parameters and set a check near all your drives. Click OK to close the Parameters window. Next click Start scan button to begin scanning your personal computer for the Helprestore@firemail.cc ransomware . This procedure can take quite a while, so please be patient. While the KVRT is checking, you may see number of objects it has identified either as being malicious software.

When Kaspersky virus removal tool is done scanning your PC system, KVRT will show a list of found items like below.

Review the scan results and then click on Continue to begin a cleaning procedure.

How to decrypt encrypted files

Fortunately, a team of security experts from Emsisoft created a free decryptor that allows everyone to decrypt encrypted files.

To decrypt encrypted files, use the following steps:

• Check your computer for malware, use “How to remove Helprestore@firemail.cc crypto malware” step above.
• Please go to the following link to download STOP Djvu decryptor.
  STOP Djvu decryptor
• Scroll down to ‘New Djvu ransomware’ section.
• Click the download link and save the ‘decrypt_STOPDjvu.exe’ file to your desktop.
• Run decrypt_STOPDjvu.exe, read the license terms and instructions.
• On the ‘Decryptor’ tab, using the ‘Add a folder’ button, add the directory or disk where the encrypted files are located.
• Click the ‘Decrypt’ button.

If during decryption of files, the decryptor reports that the files cannot be decrypted, then helprestore@firemail.cc virus used an online key to encrypt them. Files encrypted with the online key cannot yet be decrypted. In this case, we recommend using the alternative methods listed below to restore the contents of encrypted files (see section ‘How to restore encrypted files’).

How to restore encrypted files

Fortunately, there is little opportunity to recover documents, photos and music that have been encrypted by the Helprestore@firemail.cc ransomware. Data restore utilities can help you! Many victims of various ransomware, using the steps described below, were able to recover their files. In our guide, we recommend using only free and tested utilities called PhotoRec and ShadowExplorer. The only thing we still want to tell you before you try to restore encrypted encrypted files is to check your computer for active malware. In our blog post we gave examples of which malicious software removal software can identify and delete the Helprestore@firemail.cc crypto virus.

Restore encrypted files using Shadow Explorer

If automated backup (System Restore) is enabled, then you can use it to restore all encrypted files to previous versions.

Download ShadowExplorer on your machine by clicking on the link below.

After the downloading process is finished, open a directory in which you saved it. Right click to ShadowExplorer-0.9-portable and select Extract all. Follow the prompts. Next please open the ShadowExplorerPortable folder such as the one below.

Launch the ShadowExplorer tool and then choose the disk (1) and the date (2) that you wish to recover the shadow copy of file(s) encrypted by the Helprestore@firemail.cc ransomware virus like below.

Now navigate to the file or folder that you wish to restore. When ready right-click on it and click ‘Export’ button as shown in the following example.

Recover encrypted files with PhotoRec

Before a file is encrypted, ransomware virus makes a copy of this file, encrypts it, and then deletes the original file. This can allow you to recover your photos, documents and music using file recover programs such as PhotoRec.

Download PhotoRec from the link below. Save it on your Windows desktop.

Once the download is done, open a directory in which you saved it. Right click to testdisk-7.0.win and choose Extract all. Follow the prompts. Next please open the testdisk-7.0 folder like below.

Double click on qphotorec_win to run PhotoRec for MS Windows. It’ll show a screen as shown on the screen below.

Choose a drive to recover as displayed in the figure below.

You will see a list of available partitions. Select a partition that holds encrypted personal files as shown on the image below.

Press File Formats button and choose file types to recover. You can to enable or disable the restore of certain file types. When this is done, click OK button.

Next, click Browse button to select where recovered documents, photos and music should be written, then press Search.

Count of recovered files is updated in real time. All recovered documents, photos and music are written in a folder that you have chosen on the previous step. You can to access the files even if the recovery process is not finished.

When the restore is complete, press on Quit button. Next, open the directory where recovered photos, documents and music are stored. You will see a contents as displayed below.

All restored files are written in recup_dir.1, recup_dir.2 … sub-directories. If you’re searching for a specific file, then you can to sort your recovered files by extension and/or date/time.

Finish words

Now your computer should be free of the Helprestore@firemail.cc ransomware. Remove Kaspersky virus removal tool and MalwareBytes AntiMalware (MBAM). We suggest that you keep Zemana AntiMalware (ZAM) (to periodically scan your PC system for new malicious software). Probably you are running an older version of Java or Adobe Flash Player. This can be a security risk, so download and install the latest version right now.

If you are still having problems while trying to remove Helprestore@firemail.cc ransomware from your system, then ask for help here.