The “The HoeflerText font wasn’t found” pop-up is an misleading ad webpage, already at the first sight of which there are various doubts. This page is created only for one purpose – trick you into download and run an unknown software which is an malicious program. The appearance of the misleading pop-up in your web browser means that your PC is infected with adware (also known as ‘ad-supported’ software). This type of dangerous applications does not delete files or infect them, but such as a virus can alter system settings such as the homepage, new tab and default search engine and download and install malicious extensions that generates a huge number of ads. All the time, while the adware is running, your browser will be fill with annoying ads. Moreover, this adware will be able to collect lots of information about you, everything related to what are you doing on the Web. Thus, it is clear that the presence of ‘ad-supported’ software on your personal computer is not desirable, and you need to clean up your PC system in order to remove “The HoeflerText font wasn’t found” pop-up ads as soon as possible.
The full text of the misleading ad is:
The "HoeflerText" font wasn’t found. Step 1: In the bottom left corner of the screen you’ll see the download bar. Click on the Chrome_Font.exe item. Step 2: Press Yes (Run) in order to see the correct content on the web page.
The malicious applications from the ‘ad-supported’ software family that changes the settings of web browsers usually affects only the FF, Google Chrome, Internet Explorer and Edge. However, possible situations, when any other web-browsers will be affected too. The ad-supported software may change the Target property of a internet browser’s shortcut, so every time you launch the browser, instead of your startpage, you will see the unwanted “The HoeflerText font wasn’t found” ads.
So, obviously, you need to delete adware as quickly as possible. Use the free step-by-step instructions below. This guide will help you clean your personal computer and thereby delete the “The HoeflerText font wasn’t found” annoying popup ads.
How does “The HoeflerText font wasn’t found” ads get installed onto system
Most often, the adware gets on your PC system as a part of various freeware, as a bonus. Therefore it’s very important at the stage of installing software downloaded from the Internet carefully review the ‘Terms of use’ and the ‘License agreement’, as well as to always select the Advanced, Custom or Manual installation mode. In this mode, you can turn off all unwanted add-ons, including an adware, that can be installed along with the desired program.
How to manually remove “The HoeflerText font wasn’t found” pop-ups
Without a doubt, the ad supported software is harmful to your PC system. So you need to quickly and completely get rid of this malicious software. To remove this adware, you can use the manual removal which are given below, or use an anti-malware tool for removing malicious software, such as Malwarebytes Anti-malware and AdwCleaner (both are free). I note that we recommend that you use automatic removal, which will allow you to delete “The HoeflerText font wasn’t found” pop-up easily and safely. Manual removal is best used only if you are well versed in personal computer or in the case where ‘ad-supported’ software is not removed automatically.
- Delete suspicious and unknown software by using Windows Control Panel
- Get rid of “The HoeflerText font wasn’t found” pop-ups from Mozilla Firefox
- Delete “The HoeflerText font wasn’t found” redirect from Chrome
- Get rid of “The HoeflerText font wasn’t found” from Internet Explorer
- Disinfect the browser’s shortcuts to remove “The HoeflerText font wasn’t found” redirect
- Remove unwanted Scheduled Tasks
Remove suspicious and unknown software by using Windows Control Panel
Press Windows key 
, then click Search 
. Type “Control panel”and press Enter. If you using Windows XP or Windows 7, then click “Start” and select “Control Panel”. It will open the Windows Control Panel as shown on the image below. 
Next, click “Uninstall a program” 
It will show a list of all programs. Scroll through the all list and delete any suspicious and unknown software.
Get rid of “The HoeflerText font wasn’t found” pop-ups from Mozilla Firefox
If the Firefox settings have been changed by the adware, then resetting it to the default state can help you to remove the redirect onto “The HoeflerText font wasn’t found” web-site.
First, start the Firefox and press 
button. It will show the drop-down menu on the right-part of the browser. Next, click the Help button (
) as shown below.
In the Help menu, select the “Troubleshooting Information” option. Another way to open the “Troubleshooting Information” screen – type “about:support” in the browser address bar and press Enter. It will display the “Troubleshooting Information” page as shown in the figure below. In the upper-right corner of this screen, click the “Refresh Firefox” button.
It will show the confirmation dialog box, click the “Refresh Firefox” button. The Mozilla Firefox will begin a procedure to fix your problems that caused by the ‘ad-supported’ software. Once it is finished, click the “Finish” button
Delete “The HoeflerText font wasn’t found” redirect from Chrome
Like other modern web-browsers, the Google Chrome has the ability to reset the settings to their default values and thereby delete the redirect to “The HoeflerText font wasn’t found” annoying ads which is caused by the ad supported software.
At first, start the Google Chrome. Next, press the button in the form of three horizontal stripes (). It will appear the main menu. Click on the option named “Settings”. Another way to open the Chrome’s settings – type chrome://settings in the browser adress bar and press Enter.
The browser will display the settings screen. Scroll down to the bottom of the page and click on the “Show advanced settings” link. Now scroll down until the “Reset settings” section is visible, as shown below and press the “Reset settings” button.
The Google Chrome will open the confirmation prompt. You need to confirm your action, click the “Reset” button. The program will launch the process of cleaning. When it’s complete, the web browser settings including the ‘block pop-ups’ option back to the values that have been when the Google Chrome was first installed on your machine.
Get rid of “The HoeflerText font wasn’t found” from Internet Explorer
First, run the Internet Explorer, then click the button in the form of gear (
). It will show the Tools drop-down menu as on the image below. Next, click the “Internet Options”.
In the Internet Options window click on the Advanced tab, then press the Reset button. The Internet Explorer will display the “Reset Internet Explorer settings” window as shown in the figure below. Select the “Delete personal settings” check box, then click on “Reset” button.
You will now need to restart your computer for the changes to take effect.
Disinfect the browser’s shortcuts to remove “The HoeflerText font wasn’t found” redirect
Once the adware is started, it can also change the web browser’s shortcuts, adding an argument like “http://site.address” into the Target field. Due to this, every time you start the browser, it will be redirected to an unwanted ads.
To clear the web browser shortcut, right-click to it and select Properties. On the Shortcut tab, locate the Target field. Click inside, you will see a vertical line – arrow pointer, move it (using -> arrow key on your keyboard) to the right as possible. You will see a text which begins with “http://” which has been added here. You need to remove it.
When the argument is removed, press the OK button. You need to clean all shortcuts of all your web-browsers, as they may be infected too.
Remove unwanted Scheduled Tasks
If the unwanted “The HoeflerText font wasn’t found” pop-up opens automatically on Windows startup or at equal time intervals, then you need to check the Task Scheduler Library and delete all the tasks that have been created by adware.
Press Windows and R keys on the keyboard together. This opens a dialog box that titled with Run. In the text field, type “taskschd.msc” (without the quotes) and click OK. Task Scheduler window opens. In the left-hand side, click “Task Scheduler Library”, as shown in the following image.
Task scheduler
In the middle part you will see a list of installed tasks. Select the first task, its properties will be open just below automatically. Next, click the Actions tab. Pay attention to that it launches on your machine. Found something like “explorer.exe http://site.address” or “chrome.exe http://site.address”, then you need remove it. If you are not sure that executes the task, check it through a search engine. If it’s a component of the adware, then this task also should be removed.
Having defined the task that you want to get rid of, then click on it with the right mouse button and select Delete as on the image below.
Delete a task
Repeat this step, if you have found a few tasks that have been created by ‘ad-supported’ applications. Once is finished, close the Task Scheduler window.
Remove “The HoeflerText font wasn’t found” automatically
You can get rid of “The HoeflerText font wasn’t found” ads automatically with a help of Malwarebytes Free. We recommend this free malware removal utility because it can easily remove ad supported software, browser hijackers, potentially unwanted software and toolbars with all their components such as files, folders and registry entries.
Download Malwarebytes Free on your personal computer from the link below. Save it on your Desktop.
326462 downloads
Author: Malwarebytes
Category: Security tools
Update: April 15, 2020
Once the download is complete, close all windows on your PC system. Further, launch the file named mb3-setup. If the “User Account Control” dialog box pops up as on the image below, click the Yes button.
It will display the “Setup wizard” that will allow you install Malwarebytes on the computer. Follow the prompts and do not make any changes to default settings.
When the setup is complete successfully, click Finish button. Then Malwarebytes will automatically start and you can see its main window as shown on the screen below.
Next, press the “Scan Now” button to perform a system scan for the malware and adware that cause the “The HoeflerText font wasn’t found” pop-up ads. When a threat is found, the number of the detected objects will change accordingly. Wait until the the checking is done. Please be patient.
Once the system scan is complete, you can check all threats detected on your computer. Make sure all entries have “checkmark” and click “Quarantine Selected” button.
The Malwarebytes will start removing malware and ad-supported software which cause “The HoeflerText font wasn’t found” pop-ups. Once the disinfection is done, you may be prompted to restart your personal computer. I recommend you look at the following video, which completely explains the process of using the Malwarebytes to delete adware and other dangerous software.
How to stop “The HoeflerText font wasn’t found” ads
To increase your security and protect your machine against new unwanted ads and malicious web-pages, you need to use an application that blocks access to dangerous ads and web sites. Moreover, the program can block the display of intrusive advertising, which also leads to faster loading of web-sites and reduce the consumption of web traffic.
- Download AdGuard application by clicking on the following link.
Adguard download
26658 downloads
Version: 6.4
Author: © Adguard
Category: Security tools
Update: November 15, 2018
- After downloading is finished, start the downloaded file. You will see the “Setup Wizard” window. Follow the prompts.
- Once the installation is complete, click “Skip” to close it and use the default settings, or press “Get Started” to see a quick tutorial which will assist you get to know AdGuard better.
- In most cases, the default settings are enough and you do not need to change anything. Each time, when you start your computer, AdGuard will start automatically and block pop-up ads, “The HoeflerText font wasn’t found” pop-ups, as well as other malicious or misleading web-sites. For an overview of all the features of the program, or to change its settings you can simply double-click on the AdGuard icon, which is located on your Windows desktop.
If the problem with “The HoeflerText font wasn’t found” ads is still remained
If MalwareBytes cannot get rid of “The HoeflerText font wasn’t found” pop-up ads, then we suggests to use the AdwCleaner. AdwCleaner is a free removal tool for adware, browser hijackers, PUPs, toolbars.
- Download AdwCleaner from the link below.
AdwCleaner download
225300 downloads
Version: 8.4.1
Author: Xplode, MalwareBytes
Category: Security tools
Update: October 5, 2024
- Double click the AdwCleaner icon. Once the tool is started the main screen will appear as shown on the image above.
- Now, click the “Scan” button for checking your machine for the adware which generates “The HoeflerText font wasn’t found” ads.
- When the system scan is finished, AdwCleaner will show a scan report. Review the report and then press “Clean” button. It will open a dialog box, click “OK” button.
The following video explains the few simple steps above on how to remove ad supported software with AdwCleaner.
Finish words
Once you have complete the step-by-step instructions above, your computer should be clean from malware and ‘ad-supported’ software. The Chrome, Internet Explorer, FF and Edge will no longer display “The HoeflerText font wasn’t found” annoying pop-up ads or redirect you to unwanted web pages. Unfortunately, if the few simple steps does not help you, then you have caught a new type of adware, and then the best way – ask for help in our Spyware/Malware removal forum.
Information to remove “HoeflerText font wasn’t found” virus was very helpful. Once again you guys saved my butt. THANK YOU!