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How to remove CleanUp Antivirus (Uninstall instructions)

CleanUp Antivirus is a fake antivirus program that also known as rogue antispyware application. It is a replacement early appeared My Security Wall. The rogue spreads with the help of trojans that come from fake online malware scanners. When the trojan is started, it will download and install CleanUp Antivirus onto your computer

After breaking into your PC, CleanUp Antivirus first step registers itself in the Windows registry, then creates a lot of harmless files with random names which later during the scan will be reported as worms, trojans and viruses. Of course, the scan results are false, because CleanUp Antivirus identifies harmless files as dangerous infections. Important, do not trust the result of the scan, simply ignore them!

As method, to create the fully illusion that your computer is heavy infected, CleanUp Antivirus will display numerous warnings, fake security alert and notifications from Windows task bar. Some of the alerts:

System alert!
Suspicious software which may be malicious has been
detected on your PC. Click here to remove this threat
immediately using CleanUp Antivirus.

System alert!
CleanUp Antivirus has detected potentially harmful software in
your system. It is strongly recommended that you register
CleanUp Antivirus to remove all found threats immediately.

Warning
Warning! Virus detected

Warning! Identity theft attempt detected

What is more, CleanUp Antivirus may block Task Manager and legitimate antivirus and antispyware programs and hijack Internet Explorer so that it randomly shows a warning page when you browsing the Internet. The title of the page is “There is a problem with this websites`s secuirty. Possible spyware threat detected”. However, all of these alerts and warnings are fake and like scan false results should be ignored!

As you can see, this program is an unwanted guest on your computer, which should be removed from the system upon detection. Please follow the instructions below to remove CleanUp Antivirus and any associated malware from your computer for free.

More screen shoots of CleanUp Antivirus

Symptoms in a HijackThis Log

O4 – HKCU\..\Run: [CleanUp Antivirus] “C:\Documents and Settings\All Users\Application Data\9be96\CU515.exe” /s /d

Use the following instructions to remove CleanUp Antivirus (Uninstall instructions)

Step 1. Remove CleanUp Antivirus and any associated malware.

Download MalwareBytes Anti-malware (MBAM). Once downloaded, close all programs and windows on your computer.

Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MalwareBytes Anti-malware onto your computer. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure a checkmark is placed next to “Update Malwarebytes’ Anti-Malware” and Launch “Malwarebytes’ Anti-Malware”. Then click Finish.

MalwareBytes Anti-malware will now automatically start and you will see a message stating that you should update the program before performing a scan. If an update is found, it will download and install the latest version.

As MalwareBytes Anti-malware will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main menu. You will see window similar to the one below.

malwarebytes-antimalware1
Malwarebytes Anti-Malware Window

Make sure the “Perform quick scan” option is selected and then click on the Scan button to start scanning your computer for CleanUp Antivirus infection. This procedure can take some time, so please be patient.

When the scan is finished a message box will appear that it has completed scanning successfully. Click OK. Now click “Show Results”. You will see a list of infected items similar as shown below.
Note: list of infected items may be different than what is shown in the image below.


Malwarebytes Anti-malware, list of infected items

Make sure all entries have a checkmark at their far left and click “Remove Selected” button to remove CleanUp Antivirus. MalwareBytes Anti-malware will now remove all of associated CleanUp Antivirus files and registry keys and add them to the programs’ quarantine. When MalwareBytes Anti-malware has finished removing the infection, a log will open in Notepad and you may be prompted to Restart.

Step 2. Reset HOSTS file

Run Malwarebytes Anti-malware. Open Tools tab. Under FileASSASSIN label click to Run Tool button. In the open window navigate to C->Windows->System32->Drivers->etc and select HOSTS file. Click Open button. Click YES to confirm. Close Malwarebytes Anti-malware.

Click Start, Run. Type notepad and press Enter. Notepad opens. Copy all the text below into Notepad.

127.0.0.1 localhost

Save this as HOSTS to your C->Windows->System32->Drivers->etc. (Remember to select Save as file type: All files in Notepad). Close Notepad.

Note 1: if you can not download, install, run or update Malwarebytes Anti-malware, then follow the steps: Malwarebytes won`t install, run or update – How to fix it.

Note 2: if you need help with the instructions, then post your questions in our Spyware Removal forum.

Note 3: your current antispyware and antivirus software let the infection through ? Then you may want to consider purchasing the FULL version of MalwareBytes Anti-malware to protect your computer in the future.

CleanUp Antivirus creates the following files and folders

%UserProfile%\Application Data\CleanUp Antivirus
%UserProfile%\Application Data\CleanUp Antivirus\cookies.sqlite
%UserProfile%\Application Data\CleanUp Antivirus\Instructions.ini
%UserProfile%\Desktop\CleanUp Antivirus.LNK
%UserProfile%\Start Menu\CleanUp Antivirus.LNK

CleanUp Antivirus creates the following registry keys and values

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run | CleanUp Antivirus

March 10, 2010 on 9:55 am | In Malware removal, Rogue Anti Spyware | 58 Comments |


58 Comments »

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  1. Thanks for the infos.
    I’ve a problem now logging into windows, after removing all the scanned entries and restarting. Windows is asking me the activation code. I’ve tried the original one but it doesn’t work. Should I try to call their customer service in order to get a new code? Thanks for helping. I cannot login anymore.

    Comment by Lidia — March 15, 2010 #

  2. Lidia, you can`t logon into Windows ?

    Comment by Patrik — March 16, 2010 #

  3. i have syccessfully Remove CleanUp Antivirus and any associated malware.but when reseting HOSTS file,i have open window navigate to C->Windows->System32->Drivers->etc,and there is no HOSTS file.there are only lmhosts.sam, networks, protocol and services file..
    im using vista,do dis malwarebytes can still removes the cleanup antivirus??

    Comment by marry — March 18, 2010 #

  4. Marry, if HOSTS or hosts file is not exist, then you need make it.
    Click Start, Run. Type notepad and press Enter. Notepad opens. Copy all the text below into Notepad.

    127.0.0.1 localhost

    Save this as HOSTS to your C->Windows->System32->Drivers->etc. (Remember to select Save as file type: All files in Notepad). Close Notepad.

    Comment by Patrik — March 19, 2010 #

  5. I have tried to create the HOSTS file.But when saving the file as HOSTS(all files type), it said that i didn’t have the permission to save this file in this location (C->Windows->System32->Drivers->etc.) and need to contact the administrator.
    Thanks 4 helping.

    Comment by marry — March 19, 2010 #

  6. Marry, save the file to My documents folder, then copy it to C->Windows->System32->Drivers->etc.

    Comment by Patrik — March 20, 2010 #

  7. OK.i have save the HOSTS file to My documents folder as all files type.But then when copy it to C->Windows->System32->Drivers->etc,then the HOSTS file(all file type) changed into text document type.

    Comment by marry — March 20, 2010 #

  8. the HOSTS
    its
    127.0.0.1 localhost
    ryt
    then
    i will
    Save this as HOSTS to your C->Windows->System32->Drivers->etc.
    then
    its all file then
    it will still be a notepad ryt?

    Comment by Nicole — March 20, 2010 #

  9. tnx man!

    Comment by renz — March 24, 2010 #

  10. im having porblems too right now, dont you think its best if i reformat my computer? it will take only few hours..

    Comment by andrew — March 24, 2010 #

  11. i dont have HOSTS file.

    i only have lmhosts.sam

    i did what you told them, i saved a notepad containing “127.0.0.1 localhost” saved it as all file type at the directory u gave.. still the cleanup virus is active..

    Comment by andrew — March 24, 2010 #

  12. done already, thanks for the help.. the first run didnt deleted all the cleanup antivirus files, but i was able to visit other sites and manually delete the fake antivirus from the registry..

    Comment by andrew — March 24, 2010 #

  13. if you have problems saving the HOSTS file, you may be running vista. At least that was my problem. Now thanks to my fiance, we figured out that you have to right click notepad and click “run as administrator” and then when you write the code “127.0.0.1 localhost” then you need to save it as the file that it was when you deleted it. For me it appeared as “lhost.sam” so if that is how you saw it when you deleted it, then save it with that name. It shouldn’t give you any problems after that.

    These instructions are the best though! they work to a tee, especially if you cannot open any auto-delete programs because the antivirus is preventing you from doing so! Go Geeks!

    Comment by steve — March 24, 2010 #

  14. Andrew, if you need a help, then open a new topic in our Spyware removal forum.

    Comment by Patrik — March 25, 2010 #

  15. i cannt find C-> Windows->System32->Drivers->etc what am I doing wrong I got up to the point where you went and ran FileASSASSIN and i tried to type the C-> thing in but it says the name is invalid please help!!

    Comment by Sara — March 28, 2010 #

  16. “->” equal “then open”
    C-> Windows = Open disk C, then open Windows folder

    Comment by Patrik — March 29, 2010 #

  17. This is a very complete solution for this malicious spyware \CleanUp Antivirus\. Thanks

    Comment by Osis — March 30, 2010 #

  18. Instructions along with comments resulted in me getting rid of this trojan. Thanks for the help.

    Comment by Michael P — April 4, 2010 #

  19. happy EASTER to everyone,at last i clean my pc from the -clean up antivirus-.thank you MALWAREBYTES’.i did it twice,now works again as before,thnxxxxxxxxxxxxxxxxxxxxx again.leonidas,GREECE

    Comment by leonidas — April 4, 2010 #

  20. we did everything as described , but after closing the PC , and restarting , the cleanupvirus appears again! What could we’ve done wrong?

    Comment by Lies — April 11, 2010 #

  21. Lies, probably your computer is infected with a new verson of the rogue. Please open a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — April 12, 2010 #

  22. what will happen if I did check the “Update Malwarebytes”?

    Comment by Jessi — April 13, 2010 #

  23. what will happen if I did NOT check the “Update Malwarebytes”?

    Comment by Jessi — April 13, 2010 #

  24. Jessi, you need update it manually. Run Malwarebytes, open Update tab and click “Check for updates” button.

    Comment by Patrik — April 13, 2010 #

  25. Many thanks! was able to remove super annoying “cleanup antivirus” due to your help. your software is effective and your site gives a nice, clear explanation

    Comment by Steve — April 13, 2010 #

  26. oh i see, thanks patrik!

    Comment by Jessi — April 15, 2010 #

  27. hey, i tried the instructions that you gave to me. But, an error was occurred when i was updating my Malwarebytes. It says that “MBAM_ERROR_UPDATING(12007, 0, WinHttpSendRequest)”. What does it mean?

    Comment by Jessi — April 15, 2010 #

  28. Jessi, open the instructions, scroll down to “Malwarebytes Anti-malware won`t update” and try fix 1 or fix 2.

    Comment by Patrik — April 15, 2010 #

  29. wen u sum how download this it flashes my computer, then flashes 1 virus found then 2 viruses found then 3 viruses found until its @ 10. do i hav viruses?

    Comment by cooper moore — April 16, 2010 #

  30. I did step 2, reset the HOSTS file then updated Malewarebytes but i’m still having the same problem w/ clean up antivirus. WTF can somebody please help me, i don’t get what i’m supposed to do next.

    Comment by Mark — April 16, 2010 #

  31. i’m i supposed to reboot after i reset HOSTS file?

    Comment by Mark — April 16, 2010 #

  32. what should be the format after you copy 127.0.0.1 localhost and save it.

    Comment by RALPH — April 17, 2010 #

  33. i successfully removed cleanup antivirus but when i attempt to download a new antivirus it keep saying that installing failed. one reason that i think is the virus protection in security center in control panel is turned on. but what is the reason why it’s turned on even if cleanup AV is removed??? pls help me tnx!

    Comment by ryan — April 17, 2010 #

  34. Thanks for this solution! It helped a lot! ;)

    Comment by eva — April 17, 2010 #

  35. cooper, all that shows the rogue is a fake.

    Comment by Patrik — April 17, 2010 #

  36. Mark, open a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — April 17, 2010 #

  37. ryan, follow the steps below:
    Click Start, Run.
    Type wbemtest and press Enter.
    Windows Management Instrumentation Tester opens.
    Click Connect… button.
    Type root\SecurityCenter and press Enter.
    Click to Query button.
    Type SELECT * FROM AntiVirusProduct and click on Apply button.
    Double click on each result to view the properties for that Antivirus product.
    DELETE any records for the Cleanup Antivirus.

    Comment by Patrik — April 17, 2010 #

  38. I’ve done successfully in going in the results and double click them, but how can i recognized any records from cleanup antivirus and how will i delete it. and also, if I successfully delete it, can i save it and how? tnx..

    Comment by ryan — April 18, 2010 #

  39. uhmmm.. is the MALWAREBYTES ANTI-MALWARE safe to use? just asking. im a vctim of this clean-up antivirus. and i wanna remove it ASAP. :(

    Comment by pearl anne — April 18, 2010 #

  40. uhmmmm.. i dont get the step 2. haha.

    Comment by pearl anne — April 18, 2010 #

  41. ryan, you need click to Delete button, then close wbemtest. It`s all, no any “save” procedure.

    Comment by Patrik — April 18, 2010 #

  42. pearl, need more info about Malwarebytes ? read comments and reviews.

    Comment by Patrik — April 18, 2010 #

  43. thanx i have done succesfully uninstall cleanup anti

    Comment by vinay — April 19, 2010 #

  44. i don’t want cleanup antivirus please uninstall this cleanup antivirus

    Comment by sai — April 19, 2010 #

  45. THANK YOU VERY MUCH!!!! HOPE YOU CAN HELP MORE PEOPLE!!! ^_^

    Comment by ryan — April 20, 2010 #

  46. Thanks Again!:D

    Comment by Jessi — April 21, 2010 #

  47. first of all thanks for guiding to remove cleanup antivirus.
    but now im facing problem to access internet exproler, cauz what i did is i followed the first step and very much happy to get rid of cleanup antivirus and in that happiness i forget to do the second step. later again went to the instruction where second step is also necassary. now im facing lot of problem in handling the second step, asmy notebook is vista is it cauz of that. please advise me some other step to tackle this problem.
    waiting for ur reply

    Comment by khan — April 22, 2010 #

  48. Thanks a lot!
    This worked for me in order to remove it from the security center.

    Comment by John Dope — April 22, 2010 #

  49. khan, what is problem with step 2. Give me more information.

    Comment by Patrik — April 22, 2010 #

  50. Thnx it really worked it’s removed now. Thnx. A beer for you

    Comment by Mark — April 22, 2010 #

  51. my client have infected this virus. I use some tools to remove it. Remove successfully, but then my Symantec Endpoint doesn’t work. I go to some website to do online scan, but it said that I don’t have permission to scan the some folder even I am administrator, the online scanner can’t start. I wondoer if i may need to restore the windows…

    Comment by Eric — April 23, 2010 #

  52. Eric, try scan the computer with Kaspersky removal tool or DrWeb CureIt.

    Comment by Patrik — April 23, 2010 #

  53. Patrik, I tried the software you mention. There are no virus in that PC now, but I still can’t figure out how to start my Symantec Endpoint Protection. I google around and no solution. Finally, I decided to restore the windows because I already spent too much time on one client. Thanks for your help

    Comment by Eric — April 26, 2010 #

  54. do you have a physical address for this company?

    Comment by Mr. Courtenay Weldon — May 19, 2010 #

  55. Mr. Courtenay Weldon, no i don`t have it.

    Comment by Patrik — May 20, 2010 #

  56. Hi, I am really battling. I have followed the intructions but the HOSTS is blocked I can not override the file. I also tried Patricks advice on the wbemtest (very new for me) but am unabe to delete/gain access to the cleanup antivirus. Will someone please assist!

    Comment by Henk — May 31, 2010 #

  57. Henk, try the following steps to reset HOSTS file:
    Please download OTM by OldTimer from here. Run OTM, copy,then paste the following text in “Paste Instructions for Items to be Moved” window (under the yellow bar):
    :Commands
    [resethosts]
    [Reboot]

    Click the red Moveit! button.

    Comment by Patrik — June 1, 2010 #

  58. For the error “MBAM_ERROR_UPDATING(12007, 0, WinHttpSendRequest)” the solution for me was that I didn’t have an internet connection. I had disconnected my wireless card which caused this error when the program tried to download the latest files before running it’s first scan. For me it was critical that it first download these files as it didn’t remove the virus until I was able to do that.

    Comment by Ezra — August 14, 2010 #

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