Q. I’ve been getting Error Code 09-986-6321 pop-ups on my internet browser, for the past few days. I’ve tried Windows Defender, and cannot seem to detect and remove it. I have Windows 10.Please help me remove them!
The full text of the pop-up is:
COMPUTER BLOCKED MICROSOFT Windows firewall has detected some suspicious activities on your IP address [Ip-Address], and your network connection has been blocked temporarily to protect other users. To get it fixed, you need to call the Microsoft Certified Technical Support Help Desk at 1-877-220-8359 (Toll-Free Number) Do Not Restart Your Device. Doing So May Cause Serious Damage To Your Computer and Your Valuable Data. Error Code: 09-986-6321 A suspicious connection was trying to access your logins, Banking details & Tracking your Internet activities. Your personal information may be at risk. IMMEDIATE RESPONSE REQUIRED. Call Us Right Now To Prevent Further Damage To Your Computer And Network.
A. The “Error Code 09-986-6321” pop-up is a fake alert. These fake alerts are created in order to force you into believing that your computer has been infected with malicious software. The main purpose of these fake alerts is to force you into calling fake Microsoft Technical Support trying to sell unnecessary virus removal service.
If you’re experiencing numerous fake alerts, pop-ups, unwanted ads, redirections to web pages you did not intend to visit, then most probably that adware (also known as ‘adware software’) was installed on your personal computer. What is the purpose of adware? Some of the more common acts on PCs include: adware software can display unwanted commercials;adware software can redirect your web-browser to misleading web pages such as the “Error Code 09-986-6321” page; adware can slow down your computer; adware can alter internet browser settings.
Even worse, adware can collect lots of marketing-type data about you that can be later used for marketing purposes. You do not know if your home address, account names and passwords are safe.
Therefore it is very important to follow the guidance below without a wait. The step-by-step guide will assist you to remove adware software as well as clean your PC from the “Error Code 09-986-6321” popups. What is more, the step-by-step tutorial below will help you delete other harmful software like unwanted toolbars and browser hijackers, that can be installed onto machine along with the adware.
How to Remove “Error Code 09-986-6321” popup warnings (removal guidance)
When the adware software gets installed on your system without your knowledge, it’s not easy to delete. Most often, there is no Uninstall program that simply delete the adware software which causes misleading “Error Code 09-986-6321” popup warnings on your web browser from your personal computer. So, we advise using several well-proven free specialized utilities like Zemana Free, MalwareBytes or HitmanPro. But the best way to remove “Error Code 09-986-6321” popup scam will be to perform several manual steps, after that additionally run antimalware tools.
To remove “Error Code 09-986-6321” pop-ups, use the steps below:
- Delete “Error Code 09-986-6321” pop-up without any utilities
- How to remove “Error Code 09-986-6321” pop-up automatically
- Use AdBlocker to stop “Error Code 09-986-6321” popup and stay safe online
- Tips to prevent “Error Code 09-986-6321” fake alerts
- To sum up
Delete “Error Code 09-986-6321” pop-up without any utilities
Read this “How to remove” section to know how to manually remove adware software which designed to display misleading “Error Code 09-986-6321” pop up warnings within your internet browser. Even if the steps does not work for you, there are several free malware removers below that can easily handle such adware software that causes multiple fake alerts and pop ups.
Removing the “Error Code 09-986-6321”, check the list of installed software first
In order to delete PUPs like this adware, open the MS Windows Control Panel and click on “Uninstall a program”. Check the list of installed applications. For the ones you do not know, run an Internet search to see if they are adware, hijacker or PUPs. If yes, remove them off. Even if they are just a software that you do not use, then uninstalling them off will increase your computer start up time and speed dramatically.
Make sure you have closed all web-browsers and other applications. Next, uninstall any unwanted and suspicious software from your Control panel.
Windows 10, 8.1, 8
Now, click the Windows button, type “Control panel” in search and press Enter. Select “Programs and Features”, then “Uninstall a program”.
Look around the entire list of programs installed on your system. Most probably, one of them is the adware software that cause misleading “Error Code 09-986-6321” fake alerts to appear. Choose the questionable program or the application that name is not familiar to you and uninstall it.
Windows Vista, 7
From the “Start” menu in Windows, choose “Control Panel”. Under the “Programs” icon, choose “Uninstall a program”.
Choose the dubious or any unknown software, then press “Uninstall/Change” button to uninstall this unwanted program from your PC system.
Windows XP
Click the “Start” button, select “Control Panel” option. Click on “Add/Remove Programs”.
Choose an unwanted application, then click “Change/Remove” button. Follow the prompts.
Delete “Error Code 09-986-6321” popup warnings from Microsoft Internet Explorer
If you find that IE internet browser settings had been modified by adware, then you may revert back your settings, via the reset web browser procedure.
First, run the Internet Explorer, then click ‘gear’ icon 
. It will show the Tools drop-down menu on the right part of the web-browser, then press the “Internet Options” as displayed in the figure below.
In the “Internet Options” screen, select the “Advanced” tab, then click the “Reset” button. The IE will open the “Reset Internet Explorer settings” prompt. Further, press the “Delete personal settings” check box to select it. Next, click the “Reset” button as displayed in the figure below.
Once the procedure is finished, click “Close” button. Close the Microsoft Internet Explorer and restart your PC system for the changes to take effect. This step will help you to restore your internet browser’s settings to default state.
Remove “Error Code 09-986-6321” fake alerts from Chrome
Reset Chrome settings will remove “Error Code 09-986-6321” fake alerts from browser and disable harmful extensions. It will also clear cached and temporary data (cookies, site data and content). However, your themes, bookmarks, history, passwords, and web form auto-fill information will not be deleted.
- First start the Google Chrome and click Menu button (small button in the form of three dots).
- It will show the Chrome main menu. Select More Tools, then click Extensions.
- You’ll see the list of installed addons. If the list has the plugin labeled with “Installed by enterprise policy” or “Installed by your administrator”, then complete the following tutorial: Remove Chrome extensions installed by enterprise policy.
- Now open the Chrome menu once again, click the “Settings” menu.
- You will see the Google Chrome’s settings page. Scroll down and press “Advanced” link.
- Scroll down again and press the “Reset” button.
- The Chrome will display the reset profile settings page as shown on the screen above.
- Next click the “Reset” button.
- Once this process is finished, your internet browser’s homepage, new tab and search engine will be restored to their original defaults.
- To learn more, read the article How to reset Google Chrome settings to default.
Remove “Error Code 09-986-6321” from Firefox by resetting web browser settings
The Mozilla Firefox reset will delete redirects to the “Error Code 09-986-6321” web site, modified preferences, extensions and security settings. However, your themes, bookmarks, history, passwords, and web form auto-fill information will not be deleted.
Click the Menu button (looks like three horizontal lines), and click the blue Help icon located at the bottom of the drop down menu like below.
A small menu will appear, press the “Troubleshooting Information”. On this page, click “Refresh Firefox” button as displayed in the figure below.
Follow the onscreen procedure to restore your Firefox internet browser settings to their default state.
How to remove “Error Code 09-986-6321” pop-up automatically
In order to completely remove “Error Code 09-986-6321” popups, you not only need to remove adware from your personal computer, but also get rid of all its components in your computer including Windows registry entries. We recommend to download and use free removal tools to automatically clean your computer of adware that causes multiple misleading “Error Code 09-986-6321” alerts and pop-ups.
Use Zemana Free to get rid of “Error Code 09-986-6321” pop up scam
Zemana AntiMalware (ZAM) is a utility that can remove adware, potentially unwanted software, hijackers and other malicious software from your PC system easily and for free. Zemana Anti-Malware is compatible with most antivirus software. It works under Microsoft Windows (10 – XP, 32 and 64 bit) and uses minimum of PC resources.
Visit the page linked below to download Zemana Anti-Malware. Save it on your Desktop.
164107 downloads
Author: Zemana Ltd
Category: Security tools
Update: July 16, 2019
Once downloading is finished, close all software and windows on your computer. Open a directory in which you saved it. Double-click on the icon that’s called Zemana.AntiMalware.Setup as shown on the image below.
When the install begins, you will see the “Setup wizard” which will help you install Zemana Anti Malware (ZAM) on your personal computer.
Once setup is complete, you will see window as shown in the figure below.
Now click the “Scan” button to start checking your PC for the adware software that causes browsers to display misleading “Error Code 09-986-6321” pop up scam. This task can take quite a while, so please be patient. While the tool is checking, you may see number of objects and files has already scanned.
Once the scan is finished, Zemana Free will show a scan report. In order to remove all threats, simply click “Next” button.
The Zemana AntiMalware will get rid of adware which causes misleading “Error Code 09-986-6321” pop up warnings on your browser.
Remove “Error Code 09-986-6321” fake alerts from browsers with Hitman Pro
HitmanPro is a free removal utility. It removes potentially unwanted programs, adware software, hijacker infections and unwanted internet browser plugins. It’ll identify and delete adware software that causes multiple fake alerts and pop ups. Hitman Pro uses very small PC resources and is a portable application. Moreover, Hitman Pro does add another layer of malware protection.
- Please go to the link below to download the latest version of HitmanPro for MS Windows. Save it to your Desktop.
- After downloading is finished, start the HitmanPro, double-click the HitmanPro.exe file.
- If the “User Account Control” prompts, press Yes to continue.
- In the HitmanPro window, click the “Next” to scan for adware software which cause misleading “Error Code 09-986-6321” pop-up scam to appear. A system scan can take anywhere from 5 to 30 minutes, depending on your system. When a malware, adware or potentially unwanted software are detected, the number of the security threats will change accordingly.
- Once the system scan is complete, HitmanPro will create a list of unwanted programs adware. In order to remove all items, simply click “Next”. Now, click the “Activate free license” button to start the free 30 days trial to remove all malware found.
Scan and clean your personal computer of adware with MalwareBytes Anti Malware
Manual “Error Code 09-986-6321” pop-up warnings removal requires some computer skills. Some files and registry entries that created by the adware may be not fully removed. We recommend that run the MalwareBytes AntiMalware (MBAM) that are fully free your machine of adware. Moreover, the free application will help you to delete malware, PUPs, hijackers and toolbars that your computer can be infected too.
Visit the page linked below to download MalwareBytes Anti Malware. Save it to your Desktop.
326460 downloads
Author: Malwarebytes
Category: Security tools
Update: April 15, 2020
When downloading is finished, close all windows on your system. Further, launch the file named mb3-setup. If the “User Account Control” dialog box pops up as shown in the following example, click the “Yes” button.
It will show the “Setup wizard” which will allow you install MalwareBytes Free on the PC system. Follow the prompts and don’t make any changes to default settings.
Once installation is done successfully, press Finish button. Then MalwareBytes will automatically run and you can see its main window like below.
Next, press the “Scan Now” button to search for adware that developed to display the “Error Code 09-986-6321” pop-up scam within your web-browser. This process can take some time, so please be patient. When a threat is detected, the number of the security threats will change accordingly.
After the scanning is complete, you can check all items detected on your computer. Next, you need to click “Quarantine Selected” button.
The MalwareBytes Free will remove adware and move threats to the program’s quarantine. Once disinfection is finished, you may be prompted to restart your system. We suggest you look at the following video, which completely explains the process of using the MalwareBytes to get rid of browser hijackers, adware and other malicious software.
Use AdBlocker to stop “Error Code 09-986-6321” popup and stay safe online
Use an adblocker tool like AdGuard will protect you from malicious ads and content. Moreover, you can find that the AdGuard have an option to protect your privacy and stop phishing and spam websites. Additionally, adblocker applications will help you to avoid unwanted ads and unverified links that also a good way to stay safe online.
- Installing the AdGuard is simple. First you’ll need to download AdGuard on your MS Windows Desktop from the link below.
Adguard download
26656 downloads
Version: 6.4
Author: © Adguard
Category: Security tools
Update: November 15, 2018
- After downloading it, launch the downloaded file. You will see the “Setup Wizard” program window. Follow the prompts.
- Once the setup is finished, click “Skip” to close the setup program and use the default settings, or press “Get Started” to see an quick tutorial that will assist you get to know AdGuard better.
- In most cases, the default settings are enough and you do not need to change anything. Each time, when you run your system, AdGuard will start automatically and stop undesired ads, block “Error Code 09-986-6321” pop-up scam, as well as other harmful or misleading websites. For an overview of all the features of the application, or to change its settings you can simply double-click on the icon called AdGuard, which can be found on your desktop.
Tips to prevent “Error Code 09-986-6321” fake alerts
Adware software is bundled with various free applications. This means that you need to be very careful when installing programs downloaded from the Internet, even from a large proven hosting. Be sure to read the Terms of Use and the Software license, select only the Manual, Advanced or Custom install option, switch off all additional modules and apps are offered to install.
To sum up
Now your system should be free of the adware that causes multiple the “Error Code 09-986-6321” alerts and popups. We suggest that you keep AdGuard (to help you block unwanted popup advertisements and intrusive harmful web-pages) and Zemana (to periodically scan your computer for new malware, browser hijackers and adware). Make sure that you have all the Critical Updates recommended for Windows OS. Without regular updates you WILL NOT be protected when new hijacker infections, harmful applications and adware software are released.
If you are still having problems while trying to remove “Error Code 09-986-6321” fake alerts from your web-browser, then ask for help here.
