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How to remove System Fix virus

System Fix a fake computer optimization software that detects numerous false problems and displays various critical errors alerts on the computer. The rogue program from the same family of malware as Data Restore, Data Recovery, Master Utilities, PC Repair, System Repair, Windows XP Repair, etc. It is promoted and installed itself on your computer without your permission and knowledge through the use of trojans or other malicious software. Moreover, the scammers may also distribute System Fix on Twitter, My Space, Facebook, and other social networks. Please be careful when opening attachments and downloading files or otherwise you can end up with a rogue program on your PC.

When System Fix is installed, it will perform a fake scan of your computer then tells you it has found numerous critical errors. Next, it will prompt you to pay for the fake software before it “repairs” your machine of the problems. Of course, all of these errors are a fake. So, you can safety ignore the false scan results.

While System Fix is running, it will block legitimate Windows applcations on your computer and won’t let you download anything from the Internet. Moreover, it will display various fake critical errors alerts that the computer’s hard drive is corrupt in order to frighten you into purchasing this useless application. Some of the fake errors are:

The system has detected a problem with one or more installed IDE / SATA hard disks.
It is recommended that you restart the system.

Critical Error
A critical error has occurred while indexing data stored on hard drive. System restart required.

Critical error
Windows can`t find disk space. Hard drive error.

System Restore
The system has been restored after a critical error. Data integrity and hard drive integrity verification required.

Windows – No Disk
Exception Processing Message 0×0000013.

Of course, all of these warnings are a fake. This is an attempt to make you think your computer in danger. Like false scan results you can safely ignore them.

As you can see, obviously, System Fix is a scam, which created with only one purpose – to steal your money. Most important, don`t purchase the program! You need as quickly as possible to remove the malicious software. Follow the removal instructions below, which will remove System Fix and any other infections you may have on your computer for free.

Use the following instructions to remove System Fix infection

1

Click Start, Type in Search field %allusersprofile% and press Enter (if you use the Windows XP, then click Start, Run and type a command in Open field). It will open a contents of “ProgramData” folder (“All Users” folder for Windows XP).

2

System Fix hides all files and folders, so you need to change some settings and thus be able to see your files and folders again. Click Organize, select ”Folder and search options”, open View tab (if you use Windows XP, then open Tools menu, Folder Options, View tab). Select “Show hidden files and folders” option, uncheck “Hide extensions for known file types”, uncheck “Hide protected operating files” and click OK button.

3

Open “Application Data” folder. This step only for Windows XP, skip it if you use Windows Vista or Windows 7.

4

Now you will see System Fix associated files as shown below.

5

Basically, there will be files named with a series of numbers or letter (e.g. 2636237623.exe or JtwSgJHkjkj.exe), right click to it and select Rename (don`t rename any folders). Type any new name (123.exe) and press Enter.
You can to rename only files with .exe extension. Its enough to stop this malware from autorunning.

6

Reboot your computer.
 

7

Now you can unhide all files and folders that has been hidden by System Fix. Click Start, type in Search field cmd and press Enter. Command console “black window” opens. Type cd \ and press Enter. Type attrib -h /s /d and press Enter. Close Command console.

8

If your Desktop is empty, then click Start, type in Search field %UserProfile%\desktop and press Enter. It will open a contents of your desktop.

9

Download MalwareBytes Anti-malware (MBAM). Close all programs and Windows on your computer.

10

Double Click mbam-setup.exe to install the application. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure a checkmark is placed next to Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware, then click Finish.

11

If an update is found, it will download and install the latest version.

 

12

Once the program has loaded you will see window similar to the one below.

malwarebytes-antimalware1
Malwarebytes Anti-Malware Window
13

Select Perform Quick Scan, then click Scan, it will start scanning your computer. This procedure can take some time, so please be patient.

14

When the scan is complete, click OK, then Show Results to view the results. You will see a list of infected items similar as shown below. Note: list of infected items may be different than what is shown in the image below.

System Fix remover
Malwarebytes Anti-malware, list of infected items
15

Make sure that everything is checked, and click Remove Selected for start System Fix removal process. When disinfection is completed, a log will open in Notepad. Reboot your computer.

16

System Fix may be bundled with TDSS trojan-rootkit, so you should run TDSSKiller to detect and remove this infection.

17

Download TDSSKiller from here and unzip to your desktop. Open TDSSKiller folder. Right click to tdsskiller and select rename. Type a new name (123myapp, for example). Press Enter. Double click the TDSSKiller icon. You will see a screen similar to the one below.


TDSSKiller
18

Click Start Scan button to start scanning Windows registry for TDSS trojan. If it is found, then you will see window similar to the one below.


TDSSKiller – Scan results
19

Click Continue button to remove TDSS trojan.

If you can`t to download or run TDSSKiller, then you need to use Combofix. Download Combofix. Close any open browsers. Double click on combofix.exe and follow the prompts. If ComboFix will not run, please rename it to myapp.exe and try again!

20

Your system should now be free of the System Fix virus. If you need help with the instructions, then post your questions in our Spyware Removal forum.

System Fix removal notes

Note 1: if you can not download, install, run or update Malwarebytes Anti-malware, then follow the steps: Malwarebytes won`t install, run or update – How to fix it.

Note 2: your current antispyware and antivirus software let the infection through ? Then you may want to consider purchasing the FULL version of MalwareBytes Anti-malware to protect your computer in the future.

System Fix creates the following files and folders

%UserProfile%\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
%CommonAppData%\[RANDOM]
%CommonAppData%\~[RANDOM]
%UserProfile%\Desktop\System Fix.lnk
%CommonAppData%\[RANDOM].exe
%Temp%\smtmp\
%Temp%\smtmp\1
%Temp%\smtmp\2
%Temp%\smtmp\3
%Temp%\smtmp\4

Note: %CommonAppData% is C:\Documents and Settings\All Users\Application Data (for Windows XP/2000) or C:\ProgramData (for Windows 7/Vista)

System Fix creates the following registry keys and values

HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\USE FORMSUGGEST = Yes
HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS\CERTIFICATEREVOCATION = 0
HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS\WARNONBADCERTRECVING = 0
HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS\WARNONZONECROSSING = 0
HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS\ZONES\3\1601 = 0
HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINTRUST\TRUST PROVIDERS\SOFTWARE PUBLISHING\STATE = 146944
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet\CONTROL\SESSION MANAGER\PENDINGFILERENAMEOPERATIONS = \??\%CommonAppData%\[RANDOM].exe

System Fix removal – Video instructions

System Fix is basically clone of Windows XP Repair, so you can use the video guide below to remove this malware.

November 15, 2011 on 5:48 pm | In Malware removal, Rogue Anti Spyware | 15 Comments |


15 Comments »

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  1. gracias!

    Comment by yessica — November 17, 2011 #

  2. Wow, thank you so much for the detailed guide, this helped me so much!!

    I was running Norman Antivirus and it detected a trojan, moved it to quarantine, but apparently that wasn’t enough, in the meantime my computer started acting crazy and was getting many fake popups telling me my hard drive, memory, etc were failing and all my files disappeared which freaked me out!

    I came across this post when I was Googling System Fix and following the guide seems to have fixed all the issues. I’ve now deleted Norman and am running Kaspersky which I’ve been successfully running on other computers, never going back to Norman again, this is the second infection it has allowed to occur!!

    Comment by Mark — November 24, 2011 #

  3. So many many thanks !!!!

    it attacked me last night and i was sure all my files were deleted an i had some really important files !!!

    I did just like in this article, and i got my computer back !!!!

    THANKS !!!

    Noga

    Comment by Noga — November 26, 2011 #

  4. Thank you very much for this very clear solution to a very irritating and worrying problem.

    Comment by RogerL — November 26, 2011 #

  5. Thanks very much! This is the only guide I found that actually told me how to fix the damn thing w/o having to install whatever AV they were trying to sell. Spyware Docter identified it, but failed to remove it (glad I didn’t pay for the reg code ;-P ).

    The only addendum I would make would be to run a system restore once you get the virus all removed. TDSSKiller wouldn’t run for me, but ComboFix did the final cleanup. After I reverted to a restore point from before the infection my machine was fully back to normal.

    Comment by Ian S — November 26, 2011 #

  6. removed the virus – thanks – but all my program and data files are still “hidden” – how can I can make them reappear?! Thanks.

    Comment by steve — November 26, 2011 #

  7. Thanks. This stopped the annoying fake warnings, but my programs and documents are still invisible. I could not for some reason get TDSSkiller to work. And when I ran combofix, it became ran as some other name, purported to find over 1,000 issues. It said it was “free,” but when I tried to use it to remove all issues, it asked for money to “register.” I declined. Any advice is greatly appreciated.

    Comment by Butler — November 26, 2011 #

  8. Many, many thanks. I followed the same procedure but used SuperAntiSpyware instead of MalwareBytes. I am a tech and have a license for SAS, thats why the change. The key was stopping System Fix from auto starting in step 5. In my case TSSDKiller did not find anything.

    I had to do one extra step – right click Start and set Control Panel, Computer, etc. to display as menu. Worked perfectly. Thanks again.

    Comment by YakupM — November 26, 2011 #

  9. Thanks for this. Changing the file names and using Malware stopped the fake alerts. However my programs and files are still invisible and the computer is super super slow. Also y searches are redirected to ads posing and legit websites. I was unable to get TSKiller to run. I tried combofix as suggested, but it downloaded as something called by a different name, one I cannot recall. It claimed to be free, located over 1,000 issues, then wanted $ for “registration” in order to remove them. I opted not to pay and deleted the now suspect program. If anyone can give further guidance, I’d appreciate it. thanks

    Comment by Butler — November 27, 2011 #

  10. when I scan with tdsskiller. it didnt detect any trojan. yet my files on desktop,computers and still in hidden. what to do? sorry for bad english

    Comment by Ajeem — November 27, 2011 #

  11. Woo it solved, great!!!
    but I am not able to unhide the files.
    pls help me.

    Comment by Dinesh — November 27, 2011 #

  12. brilliant, thanks. very helpful.

    Comment by b — November 28, 2011 #

  13. Butler, try re-download Combofix. Its a free malware remover.

    Comment by Patrik (Myantispyware admin) — November 28, 2011 #

  14. Omg thx soooo much!

    Comment by jae breeze — December 7, 2011 #

  15. Thanks for your help, the one additional step I had to do before deleting the files was to copy the files in the Temp folders to another location to get all my shortcuts back:

    %Temp%\smtmp – C:\Documents and Settings\All Users\Start Menu

    %Temp%\smtmp – C:\Documents and Settings\Username\Application Data\Microsoft\Internet Explorer\Quick Launch

    %Temp%\smtmp – C:\Documents and Settings\All Users\Desktop

    Comment by me — January 23, 2012 #

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