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How to remove Antimalware Doctor (Uninstall instructions)

Antimalware Doctor is a rogue antispyware program that distributed and installed throught trojans. The rogue detects false infections and displays numerous fake security warnings in order to scare you into thinking that your computer is infected with a lot of malware. It hopes that you will then purchase a full version of Antimalware Doctor.

When the trojan that installs Antimalware Doctor is started, it will download, then install the rogue on to your computer. During installation, the fake antispyware application will be registered in the Windows registry to run automatically when Windows loads. Immediately after launch, Antimalware Doctor will start to scan your computer and reports a lot of various infections that will not be fixed unless you first purchase the software. Important to know, all of these infections are a fake and do not actually exist on your computer.

What is more, Antimalware Doctor constantly displays various security alerts. However, all of these alerts ara fake and like the false scan results supposed to scare you into thinking that your computer is infected. So you can safely ignore all that the parasitic program gives you.

As you can see, Antimalware Doctor is a scam that created with one purpose to trick you into purchasing so-called “full” version of the program. If you find that your computer is infected with this malware, then be quick and take effort to remove it immediately. Use the removal guide below to remove Antimalware Doctor from your computer for free.

Symptoms in a HijackThis Log

O4 – HKCU\..\Run: [Antimalware Doctor.exe] C:\Windows\System32\Antimalware Doctor.exe

Use the following instructions to remove Antimalware Doctor (Uninstall instructions)

Download MalwareBytes Anti-malware (MBAM). Once downloaded, close all programs and windows on your computer.

Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MalwareBytes Anti-malware onto your computer. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure a checkmark is placed next to “Update Malwarebytes’ Anti-Malware” and Launch “Malwarebytes’ Anti-Malware”. Then click Finish.

MalwareBytes Anti-malware will now automatically start and you will see a message stating that you should update the program before performing a scan. If an update is found, it will download and install the latest version.

As MalwareBytes Anti-malware will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main menu. You will see window similar to the one below.

malwarebytes-antimalware1
Malwarebytes Anti-Malware Window

Make sure the “Perform quick scan” option is selected and then click on the Scan button to start scanning your computer for Antimalware Doctor infection. This procedure can take some time, so please be patient.

When the scan is finished a message box will appear that it has completed scanning successfully. Click OK. Now click “Show Results”. You will see a list of infected items similar as shown below.
Note: list of infected items may be different than what is shown in the image below.

mbam
Malwarebytes Anti-malware, list of infected items

Make sure all entries have a checkmark at their far left and click “Remove Selected” button to remove Antimalware Doctor. MalwareBytes Anti-malware will now remove all of associated Antimalware Doctor files and registry keys and add them to the programs’ quarantine. When MalwareBytes Anti-malware has finished removing the infection, a log will open in Notepad and you may be prompted to Restart.

Note 1: if you can not download, install, run or update Malwarebytes Anti-malware, then follow the steps: Malwarebytes won`t install, run or update – How to fix it.

Note 2: if you need help with the instructions, then post your questions in our Spyware Removal forum.

Note 3: your current antispyware and antivirus software let the infection through ? Then you may want to consider purchasing the FULL version of MalwareBytes Anti-malware to protect your computer in the future.

Antimalware Doctor creates the following files and folders

C:\Windows\System32\enemies-names.txt
C:\Windows\System32\Antimalware Doctor.exe

Antimalware Doctor creates the following registry keys and values

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Antimalware Doctor
HKEY_CURRENT_USER\Software\Antimalware Doctor Inc
HKEY_CURRENT_USER\Software\Antimalware Doctor Inc\Antimalware Doctor
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run | Antimalware Doctor.exe

February 20, 2010 on 6:57 am | In Malware removal, Rogue Anti Spyware | 167 Comments |


167 Comments »

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  1. Ran this routine but program keeps coming back, what is the next step?

    Comment by Joseph — April 9, 2010 #

  2. Joseph, open a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — April 9, 2010 #

  3. In my computer I have antivirus program but antimalware doctor named program is disturbing my pc how can i fix it ?

    Comment by Dev — April 25, 2010 #

  4. Dev, if the above instructions does not help, then ask for help in our Spyware removal forum. I will help you.

    Comment by Patrik — April 27, 2010 #

  5. I did it… Go to msconfig and check under start up for newer stuff. Usually is in /documents~settings/application data/(directory had a whole bunch of numbers) I disabled it for startup, then had to reboot. I went to Control panel after, and saw the uninstall was still there. Whe I clicked remove it opened the program, which I stopped with Task manager. Msconfig had the program checked to start again. So I copied the location, unchecked it and rebooted. I went to the location and when I opened it, it had a different name than AntiMalware Doctor but the enemies.txt was there. I deleted both, then the folder. I emptied the recycle bin and rebooted. Got rid of it, then went to conrol panel, found the antimalware doctor listing still there. I clicked remove and got the message saying it might have been already uninstalled

    Comment by tom — April 27, 2010 #

  6. coincidentally I also disabled a couple of weird named dlls in msconfig start up as well.

    Comment by tom — April 27, 2010 #

  7. Thanks for this removal tool. However I still don’t have access to System Restore. A message pops up saying Domain Administrator has blocked and there’s no access to System Properties to ‘untick’. Any ideas please?

    Comment by Grizza — May 3, 2010 #

  8. im unable to get into my run command options to get to the msconfig, due to the antimalware doctor. any ideas how to bypass the malware so i can remove it from starting up. i ran the mbam software once and it worked then the antimalware thing came back the next day. i run mbam now and it doesnt see the rogue malware. plese help any suggestions is appreciated.

    Comment by Cesar — May 4, 2010 #

  9. Grizza, try scan your PC with SuperAntispyware. If it does not help, then start a new topic in our Spyware removal forum.

    Comment by Patrik — May 5, 2010 #

  10. Cesar, start a new topic in our Spyware removal forum. I will check your PC.

    Comment by Patrik — May 5, 2010 #

  11. Malwarebytes’ successfully removed the dreaded malware program. MBAM will be added to my arsenal of anti-crap software!

    Comment by Dane — June 2, 2010 #

  12. thank you so much for the help. ive finally got rid of that antimalware doctor.

    Comment by Anees — June 3, 2010 #

  13. Patrik,
    You are my hero. Luckily, moments after noticing the infection, I googled how to rid my computer and your help cured this (I hope) so thank you so much.

    Comment by Eliz — June 3, 2010 #

  14. you guys i had the antimalware virus thing and i downloaded this stopzilla thing and as soon as i finished installing it the antimalware disappeared and right after i went on to delete the stopzilla that i had just downloaded. now computer works just fine.

    Comment by Sasha — June 5, 2010 #

  15. Hello Patrick,

    Your program apears to have removedAntimalware doctor. Thanks for the program and the clear instruction.
    But I get the RUNDLL message hfvipvoo.dll. Stopping with Msconfig doe not work. Can you give advice.

    grtz

    erik.

    Comment by Erik — June 5, 2010 #

  16. Erik, please start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — June 6, 2010 #

  17. I think Malwarebytes and Antimalware Doctor are by the same people. It’s like a good cop, bad cop.

    They will create the problem with antimalaware doctor and then sell you the solution with malwarebytes.

    Just get stopzilla and your problems are solved.

    Comment by asd — June 18, 2010 #

  18. I downloaded malwarebytes and it got rid of the antimalware doctor. However, some of my settings reverted to default. My computer is still slow and Will not let me access some programs or the internet after it has been on for a few hours. Please help

    Comment by chelsey — June 22, 2010 #

  19. chelsey, please start a new topic in our Spyware removal forum. I will check your PC.

    Comment by Patrik — June 23, 2010 #

  20. I have run mbam.exe and it says it removes antimalware doctor, but after removal I cannot access the internet and it is always there when I restart. What can I do??

    Comment by Tim — June 25, 2010 #

  21. Tim, check your proxy settings. Run Internet Explorer, Click Tools -> Internet Options. Select Connections Tab and click to Lan Settings button. Uncheck “Use a proxy server” box. Click OK. Click OK.

    Comment by Patrik — June 26, 2010 #

  22. I can get on the internet now. How can I prevent Antimalware Doctor from coming back when I restart the computer??

    Comment by Tim — June 27, 2010 #

  23. I restart the computer

    You mean “reinstall computer” ?

    Comment by Patrik — June 27, 2010 #

  24. hi i jus recently was attacked with the antimalware virus and i can’t access my internet to download this or any other helpful antimalware programs im posting this from a different computer so if someone could please help me i would greatly appreciate it

    Comment by David R. — July 1, 2010 #

  25. David, try download the suggested app in Safe mode with networking.

    Comment by Patrik — July 2, 2010 #

  26. Is the first walkthrough going to work or not?

    Comment by Terence — July 9, 2010 #

  27. Thank you very much for this information

    Comment by salim — July 13, 2010 #

  28. A company computer has been recently infected with this crap. I have tried walking them through MalwareBytes, Spyware Doctor, removing it manually, and a few other methods over the phone but nothing has removed AnitMalware Doctor. Any ideas?

    I have tried it in safe mode, normal mode, safe mode with networking.

    Comment by Shane — July 13, 2010 #

  29. Shane, probably the computer is infected with a new version of the rogue. Please start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — July 14, 2010 #

  30. antimalware doctor has invaded my laptop [pc]. i’ve looked everywehre for removal instructions but unfortunately, i am unable to successfully run the program because the malware seems to block any .exe apps from opening. it would say “application cannot be executed. the file mbam.exe is infected. do you want to activate your antivirus software now?” and of course i would click no. any suggestions ?

    Comment by CAMILLE — July 18, 2010 #

  31. CAMILLE, open a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — July 18, 2010 #

  32. thank you for those wonderful instructions. when this happened i freaked out bcuz i have an antivirus too, but it didnt detect it. i’m 15 and i don’t really understand computers and i thought that this was all and the computer would be useless. anyway, thanks a lot. you are THE BEST!!!

    Comment by ritz — July 19, 2010 #

  33. my computer got infected lastnite by antimalware doctor.i knew it wasnt my antivirus so ket saying no to when it asked me to remove programs and install saying someone trying to hack my details and viewing illegal webages…it says stuff like this the way you click remove programs.i still had it on my computer in ways like when im on the internet it would keep asking me to remove items so i downloaded free version of MalwareBytes.it seems to work so far as checked programs and antimalware is gone and checked recyle bin and it was in there so deleted it fully.

    Comment by Gerard — July 19, 2010 #

  34. hi

    i picked up this antimalware doctor crap last night and am still trying to remove it. malware bytes no good, superantispyware no good. am running GMER at the moment, then will use tdsskiller.
    this is the most aggressive virus i’ve ever had.

    what worries me is that i’m sure i didn’t even click anything other than a link to get it.

    what can we do to protect ourselves?

    Comment by ian — July 19, 2010 #

  35. I just got that Antimalware Doctor thing a little while ago… I Googled the instructions on how to remove it, since something similar totally ruined my last computer, and I came across this site. I followed all the instructions, and bam!! It’s gone. Thank you SO much for having this page to help save my new(ish, got in in March) computer!! ^_^

    Comment by Noela — July 19, 2010 #

  36. what can we do to protect ourselves?

    1. Make sure that you have all the Critical Updates recommended for your operating system and IE.
    2. A well protected computer should have at least an antivirus and firewall, an antispyware is also great addition to your computers security.
    3. Many of the exploits are directed to users of Internet Explorer. Try using a different browser – Firefox or Opera.

    If you need a help, please start a new topic in our Spyware removal forum.

    Comment by Patrik — July 19, 2010 #

  37. please help!! I got the anti-malware doctor virus, removed it with the malwarebytes anti-malware, and it is gone, but it has done something to my security center and firewall, (which is was imitating or taking over during the infection). Now I cannot open my windows firewall, it was the service is not running and cannot open. My computer suddenly freezes from time to time and I have to turn it off, and the other day I suddenly was getting some porn program loading itself onto my computer. Please help !!!

    Comment by seth — July 20, 2010 #

  38. Hi,

    I already have the Malwarebytes Anti-malware. I am still stuck with this horrible Antimalware Doctor. I have deleted all the quarantine and nothing is working. What is wrong?

    Comment by Nick — July 22, 2010 #

  39. Antimalware doctor is impossible to destroy..what a piece of shit. What can I do now? Nothing is working…

    Comment by Nick — July 22, 2010 #

  40. seth, start a new topic in our Spyware removal forum. I will check your PC.

    Comment by Patrik — July 22, 2010 #

  41. Nick, probably your computer also infected with a trojans that blocks a removal process. Please begin a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — July 22, 2010 #

  42. From this virus I learned my lesson in downloading. It really got me frustrated the whole night, I couldn’t even bare to turn my computer on. But thanks to this page, it saved my life. Thank you so much! I can’t thank you enough for this. <3

    Comment by Rayanne — July 23, 2010 #

  43. Does anyone else have this problem; after starting my computer and waiting a few minutes, the screen starts to flicker and then it all turns black. After that I have to reboot my comp.

    Comment by Cat — July 24, 2010 #

  44. Cat, try boot your PC in Safe mode and perform a scan with Malwarebytes.

    Comment by Patrik — July 24, 2010 #

  45. I’ve already done that and it doesn’t work, the screen still flickers and turns black when it finds the virus… I guess I’ll just have to re-install windows and do everything from the beginning. I don’t think the antimalware doctor is in my comp anymore, since it doesnt pop up. Thank you anyway.

    Comment by Cat — July 24, 2010 #

  46. when it finds the virus

    You mean Mawlwarebytes ? Try scan your computer with Kaspersky Virus removal tool and DrWeb CureIt.

    Comment by Patrik — July 24, 2010 #

  47. Ok, so now I’ve tried several antivirus programs and nothing works. One thing I’ve noticed though is that even if I don’t use a antivirus program, the problem still remains. And it seems that the time it’s turned off is the time I can use the computer. If I’ve had it turned off for 10 minutes, I can use it for 10 minutes before it turns black and so on.

    Comment by Cat — July 24, 2010 #

  48. Cat, please open a new topic in our Spyware removal forum. I will check your PC.

    Comment by Patrik — July 25, 2010 #

  49. hey the antimalware doctor just came on my pc last night and i tried restoring to a previous date but this didnt work. i also downloaded malwarebytes anti malware and ran a scan with no luck. i need some help

    Comment by conor — July 26, 2010 #

  50. conor, probably your computer infected with a trojan that blocks a malware removal process. Please start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — July 26, 2010 #

  51. I used hitman pro. It solved the problem

    Comment by Maddevil — July 26, 2010 #

  52. I have ran malware three times, and have tried to delete the Antimalware Doctor three times from the registry. Nothing happens. I reboot and it is still there. I ran the malware again and it only finds 2 infections. They are deleted. I reboot again and it still shows up. What do I do?

    Comment by Nikki — July 27, 2010 #

  53. Nikki, looks like your computer infected with a trojan that reinstalls the rogue. Please start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — July 27, 2010 #

  54. My friend recently got this virus. And his computer wouldn’t let him launch any .exe file, I don’t know if that’s a characteristic of antimalware doctor or another virus, but that’s besides the point. I used Super Anti-Spyware portable edition which happens to run as a .com, found 33 different trojans in addition to antimalware doctor. Now it works pretty well. His internet didn’t work at first but it was set up to use a proxy that didn’t work, so I just unchecked that by going to Internet options, connections, LAN settings and voila… I then downloaded and ran Microsoft Security Essentials which picked up the leftovers, computer is good as new now :) Hope this helps someone

    Comment by Grant — July 29, 2010 #

  55. edit^^^ All of this was pretty automated and free, so it is useful for those of us who don’t know exactly what we are doing

    Comment by Grant — July 29, 2010 #

  56. Patrick, can you tell me exatcly how to delete antimalware after not working on the above instructions!! pleaseeee.. geek suqad wants $199! no way.. and stupid mcaffe wants $89 to remove these program..

    worried please hlp..

    Nicole

    Comment by Nicole — July 29, 2010 #

  57. patrick,

    antimalware doctor is what im trying to remove

    Comment by Nicole — July 29, 2010 #

  58. Nicole, if the instructions above does not help you, then please start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — July 30, 2010 #

  59. Great software….I had it installed earlier. Run the software and it cleaned my laptop. All users please ensure it is update for best result. Thanks Malwarebytes

    Comment by AK — August 9, 2010 #

  60. I successfully removed the virus…i think. but now whenever i try to get surf the web now it seems as though my internet’s out. but when i switch users the web browsers work just fine.

    Comment by Lucas — August 9, 2010 #

  61. Lucas, check Internet explorer proxy settings. Run Internet Explorer, Click Tools -> Internet Options. Select Connections Tab and click to Lan Settings button. Uncheck “Use a proxy server” box. Click OK. Click OK.

    Comment by Patrik — August 10, 2010 #

  62. I think this worked so thanks = )

    Comment by Jamie624 — August 19, 2010 #

  63. Thank you soooo much it worked!!!!! No more Antimalware Doctor Virus. Thanks again.

    Comment by Matt — August 19, 2010 #

  64. I was able to delete the anitmalware virus but for some reason it is still is not letting me log onto to the Internet??? I check the Internet connections by checking the LAN settings…the proxy section was unchecked, like it should!! What can be the issue…does anyone have any thoughts??

    Thanks for the help!!

    Comment by Geo1121 — August 23, 2010 #

  65. Geo1121, what shows your browser when you trying open any site ?

    Comment by Patrik — August 23, 2010 #

  66. i downloaded the mbab and it worked! it only took about 10 minutes to get off my computer. i still cant do System Restore because of something about an administrator. THANKS A LOT!!!!!! yours guys help really just saved the day.

    Comment by michael — August 25, 2010 #

  67. I ran malwarebytes but I’m still having this problem:
    - Under StartUp Item: newsecureapp70700.exe
    I tried removing it from the HKCU but I don’t find anything that corresponds to that title or ‘enemies’ for that matter.

    I’m able to run my computer in Safe Mode but when I tried starting up with Safe Mode and Networking, a pop up box appears and my computer shuts down in a minute.

    Please help.

    Comment by Kate — August 26, 2010 #

  68. SuperAntispyware is the BEST; it is free and it removed all of the garbage called “Antimalware Doctor” and some more!

    Comment by Ali — August 26, 2010 #

  69. Everytime i try and open my AntiVirus or Malwarebytes, a box pops up saying “program name here” is infected. Do you want to open your antivirus software?
    It jusst takes me back to antimalware doctor!
    What do i do!!?

    Comment by Eddie — August 27, 2010 #

  70. Kate, try update Malwarebytes and perform a fresh scan.

    Comment by Patrik — August 27, 2010 #

  71. Eddie, you need to rename the core Malwarebytes Anti-Malware executable before running it.
    Click Start and type in Search field (if you using Windows 2000/XP, Click Start, Run and type in Open field):

    %ProgramFiles%\Malwarebytes` Anti-Malware

    Next, press Enter. It will open the Malwarebytes` Anti-Malware folder. Right click to a file named mbam.exe (or mbam) and select rename. Type iexplore.exe (or iexplore) and press Enter. Double click to this file to run Malwarebytes` Anti-malware.

    Comment by Patrik — August 27, 2010 #

  72. Patrik, I’ve downloaded the MBAM exe, and installed it, but the virus wont let me open it. How do I overcome this problem?

    Comment by Eva — August 30, 2010 #

  73. I have this program too.
    I did what you guys said. I changed the name of malware and got in the program again. Alas i couldnt update cause of an error message. I did run quick scan though and it found the program. I selected remove restarted the computer but it didnt have any effect.

    On laptop here cause i cant even get on the internet on my desktop

    Comment by Joey — August 30, 2010 #

  74. I tried following these instructions but i cannot access the internet antimalware doctor file was deleted but every time i go to control panel uninstall its there and cannnot be deleted it says program still running must wait or something. The Hkey folders cannot be deleted. I have norton anti virus n i put full scan wat came was 2 cookies n i took it off but it didnt help me. Please help i use my laptop for school and my fall semester actually starts today ironically. Thank you

    Comment by Amjad — August 30, 2010 #

  75. ok so i installed superantispyware and this only made it worse. I deleted all the stuff in safemode but now i only get a blue screen saying my windows logon is terminated-. Help!! I cant lose all my data

    Comment by Joey — August 30, 2010 #

  76. My computer was infected with antimalware doctor a few days ago, and i’m unable to connect to the internet to download a program to remove it. i have another laptop and external hard drive, and i’ve downloaded both Spyware Doctor and Malwarebytes, however i’m unsure how to transfer the program from my laptop (which is windows 7) to the infected computer (an older windows XP) – i’ve moved the entire file folder onto the computer, and any application i click on doesn’t work except for an application from malwarebytes called “mbam” and all that happens is a message will pop up saying “Run-time error ’0′”.

    i havent found any of the usual .exe processes to look out for that others have come across with the virus, but i have found one called “mediafix70700en02.exe” which has the common numbers.

    i just need my internet access back, but i’m completely lost with what steps i can take. i can use IE, firefox + google chrome.

    Comment by Adrienne — August 30, 2010 #

  77. Eva, try the following:
    rename the core Malwarebytes Anti-Malware executable before running it. Click Start and type in Search field (if you using Windows 2000/XP, Click Start, Run and type in Open field):


    %ProgramFiles%\Malwarebytes` Anti-Malware

    Next, press Enter. It will open the Malwarebytes` Anti-Malware folder. Right click to a file named mbam.exe (or mbam) and select rename. Type iexplore.exe (or iexplore) and press Enter. Double click to this file to run Malwarebytes` Anti-malware.

    Comment by Patrik — August 31, 2010 #

  78. Amjad, download the suggested programs above to another PC and them move them to your computer using a flash or cd disk.

    Comment by Patrik — August 31, 2010 #

  79. Joey, start a new topic in our Spyware removal forum. We can try a few ways to repair your Windows installation.

    Comment by Patrik — August 31, 2010 #

  80. Adrienne, download HijackThis from here and save it to your desktop.
    Run HijackThis. Click Scan button. After HijackThis completes the system scan, check the box to the left of the following items:
    O4 – HKCU\..\Run: [mediafix70700en02.exe] C:\Documents and Settings\User\Application Data\CA196E3D0F2D18F19323483E318BCFD5\mediafix70700en02.exe
    Click Fix checked and close HijackThis.
    Run Malwarebytes and perform a scan.

    Comment by Patrik — August 31, 2010 #

  81. Okay, so i managed to get malwarebytes working and the virus seems to be gone, no more pop-ups or anything. The only problem is, my internet still isn’t working, and i seem to be having the same issue as Geo1121. It’s definitely not the proxy, i’ve reset the settings and basically reinstalled internet explorer, and there’s nothing wrong with the “hosts” file in the system32 folder.

    When i run IE or firefox, it simply says that it can’t establish a connection to the server. Google chrome also says that it can’t connect, and gives me a “102 error”
    any idea of what i can do next? thanks so much for your help so far!

    Comment by Adrienne — August 31, 2010 #

  82. Patrik.

    Thanks my friend. You are a goof man! Your advice worked like a dream. In summary:

    - Go in safe mode OR your guest account (after ensuring you log off the infected account).

    - Run Malwarebytes (it did run in the safe or other account)

    - Check all the infections and remove then reboot

    - You wont have internet connection, so Internet options, uncheck the pgo through a proxy server option and click ok.

    - Voila, back comes your internet!

    All Patriks work!

    Comment by ldopas — September 2, 2010 #

  83. ps Patrick…when I wrote “goof man” I meant good man! Apologies…a mistake not an insult! :-)

    Comment by ldopas — September 2, 2010 #

  84. Please note important issue!
    I have had 2 infected PC’s en this program may give false notices of viruses and malware but it also places some real ones on your PC!! different exe files on different locations! Mainly in temp directories and Documents and Settings{user}Local Settings, Documents and Settings{user}Local SettingsApplication Data and Documents and Settings{user}Application Data directories.
    You can also find them as values in the run keys!

    Comment by Wim van Veen — September 3, 2010 #

  85. Adrienne, any other network apps such ping, skype, icq … are ok ?

    Comment by Patrik — September 3, 2010 #

  86. Please help. I have kasperksy internet security but when I installed malwarebytes it won’t even let me open it.

    It says “This application has failed to start because MSVBVM60.DLL was not found. Re-installing this application may solve this issue.”

    What should I do?

    Comment by Ashley — September 3, 2010 #

  87. Also, does system restore work for it?

    Comment by Ashley — September 3, 2010 #

  88. Okay everyone, I fixed this problem.

    I used registry cleaner to clean my registry. I then downloaded Spyware Doctor with antivirus and it found like 137 infections. I removed those and the program was still there.

    I then used COMODO registry cleaner and scanned with that, and it fixed all the errors it found.

    All of a sudden, the program closed and I can’t find any traces of it. I’m so HAPPY.

    Comment by Ashley — September 3, 2010 #

  89. I had another virus before and this process worked great, but now this antimalware doctor disabled my internet. Anytime I would run windows normally, it would blue screen and shut off my computer. Finally I clicked on the antimalware doctor window. I didn’t click to “remove threats” but it made the virus think I was going to proceed. After 10 times of trying, that finally let me run the scan. When I tried to run it in safe mode, it couldn’t find any threats. Now I keep running the scan with malwarebytes, it keeps finding one threat, and I keep removing it and rebooting, but I still have no internet and still cannot get rid of the doctor and those two shields on the taskbar. Any help would be appreciated.

    Comment by Eric — September 3, 2010 #

  90. There is no need to buy any additional software (that will cost you just as much as the \Antimalware Doctor\ you are trying to get rid of), or perform elaborate actions in your registry!

    On startup, repeatedly push F7, and then select \start up in safe mode\. Now, simply perform a system restore to a point in time before the infectation. Done!

    Comment by Joost Buitelaar — September 4, 2010 #

  91. Eric, what shows your browser when you trying open any site ?

    Comment by Patrik — September 4, 2010 #

  92. Hi Patrick

    I have malwarebytes anti malware on my computer from a previos virus which happened a month ago. So now the pc is infected with antimalware doctor where pop ups keeps coming up. I can’t connect to the internet either as I’m using my laptop instead and I unchecked the proxy setting but still no connection not even on safe mode with nerworking. I run antimalware it says it got rid of it but because I haven’t updated for a long time maybe that’s why.. But I need to connect to the net to update it.
    I would highly appreciate it if you cansolve this problem. Thank you

    Comment by Preet — September 4, 2010 #

  93. Preet, download Malwarebytes updates from here and move this file to your infected PC. Then install it. Run Malwarebytes and perform a scan.

    Comment by Patrik — September 4, 2010 #

  94. Ok thanks I’ll try it now

    Comment by Preet — September 4, 2010 #

  95. Hi Patrik,

    Thanks for that..it looks like it has deleted it as no pop ups for it have come up. Does that mean it has completely gone out of the system?
    When I do a registry editor and go on HKEY_current_user, software, microsoft, windows, current version,uninstall…antimalware is still there so im not completely sure if it has gone although I have deleted it several times but when I reboot the computer it is there.
    Also there is still no internet connection.
    Your help is highly appreciated. Thank you

    Comment by preet — September 4, 2010 #

  96. preet, what is your version of Windows ?

    Comment by Patrik — September 5, 2010 #

  97. Hi, it’s windows xp

    Comment by Preet — September 5, 2010 #

  98. Preet,
    try ping any site, google for example.
    Click Start, Run.
    Type cmd and press Enter.
    It will open a command console window, type into it:
    ping google.com
    Press Enter.
    What is result ?

    Comment by Patrik — September 5, 2010 #

  99. Hi, I typed it in and pressed enter.. It says ‘ping request could not find host google.com. Please check the name and try again.

    Comment by Preet — September 5, 2010 #

  100. Preet, try ping 74.125.232.18

    Comment by Patrik — September 6, 2010 #

  101. Hi please can someone help me i just got the virus and it wont go away who can help me with it??!!!!!!!

    Comment by Alvin — September 6, 2010 #

  102. Hi,

    Should I uninstall malwarebytes when I’m done removing antimalware doctor? My full scan lasted only 27 minutes. Is that even normal?

    Thanks

    Comment by Sarah — September 6, 2010 #

  103. Hi patrik, it says destination host unreachable… What shall I do next? Thanks

    Comment by Preet — September 7, 2010 #

  104. yeah mate i got the virus and it will not let me open any thing i wanna get rid of it?

    Comment by mitch — September 7, 2010 #

  105. Alvin, if the instructions above does not help you, then ask for help in our Spyware removal forum.

    Comment by Patrik — September 7, 2010 #

  106. Sarah, if Malwarebytes detects nothing during a scan, then, of course, you can remove it.

    Comment by Patrik — September 7, 2010 #

  107. Preet, how to you are connected to the Internet ? WiFi ? Cabel/DSL modem ?

    Comment by Patrik — September 7, 2010 #

  108. mitch, you have tried to run Malwarebytes in Safe mode ?

    Comment by Patrik — September 7, 2010 #

  109. Patrik, the main pc which can’t connect to the net is a wireless router ( dsl)

    Comment by Preet — September 7, 2010 #

  110. P.s patrik, it says ip address not recognized.. I think the virus changed it or something as every other device like my laptop and iPod can connect to the same internet wirelessly without any problem … It’s just as soon as the pc was infected it could not connect to the net.

    Comment by Preet — September 7, 2010 #

  111. I have a problem similar to the one Adrienne had, but with a few other twists. I am not able to access any browser – when I try it says that there is a problem and the only place it will take me is to the site to purchase the software. I tried booting in safe mode and I can, but I cannot access most programs on my computer – it keeps telling me that my there is a program trying to send my crdit card info to a malicious site. I cannot open the ad remove programs, but I can get to the control panel – I also do not have a working cd drive so I can’t download a program to another computer write it and then run it on the one that is hijacked. I have seen that you have said to download the program to the ddesk top, but that is also not possible.

    Is there a way to go in through DOS and possibly disable to program to be able to get on the internet and then download the programs?

    I have read through everything on here, and don’t see that anyone has had the same problem. Please help.

    Comment by Carole — September 7, 2010 #

  112. I can’t start my computer, even in safe mode, to allow me to download the software. Coming up with WINDOWS\SYSTEM32 string of messages and then to blue screen fatal system error.

    Tried restoring to last working set up but no joy…

    HELP!

    Comment by Hannah — September 10, 2010 #

  113. Preet, download WinSock XP Fix to another PC, then move it to your computer. Run it, click Fix button.

    Comment by Patrik — September 11, 2010 #

  114. Carole, reboot your PC in Safe mode.
    Run Internet Explorer, Click Tools -> Internet Options. Select Connections Tab and click to Lan Settings button. Uncheck “Use a proxy server” box. Click OK and click OK again.
    Download MalwareBytes, run it and perform a scan.

    Comment by Patrik — September 11, 2010 #

  115. Hannah, Normal mode is ok?

    Comment by Patrik — September 11, 2010 #

  116. Patrik, I downloaded winsock xp fix already and clicked on fix but still doesn’t work.

    Comment by Preet — September 11, 2010 #

  117. Click Start -> Run.
    Type notepad and press Enter.
    Copy all the text below into Notepad.
    cmd /c (ipconfig /all&nslookup google.com&ping -n 2 google.com&route print) >log.txt
    Save this as cc.bat to your Desktop (remember to select Save as file type: All files in Notepad.)
    Double Click cc.bat and wait for the dos window to close and log.txt will appear on the desktop.
    Move log.txt to another PC using CD disk or flash drive. Open a new topic in our Spyware removal forum and post the contents of it into your topic.

    Comment by Patrik — September 11, 2010 #

  118. Hi, I did all of the above and yes the dos window closed and a log.txt file appeared on the desktop. However when I clicked it there was no contents…it was just blank. Don’t know what to do next, help! thanks

    Comment by preet — September 13, 2010 #

  119. preet, i have made a mistake. Please use the following script:
    (ipconfig /all&nslookup google.com&ping -n 2 google.com&route print) >log.txt

    Comment by Patrik — September 15, 2010 #

  120. Never mind, I give up… I’m just getting it done from a professional technician – it’s just been too long and nothing seems to be happening. This malware is so deadly it stays in the system even if you think it is deleted.
    But thanks for your suggestions anyway, much appreciated.

    Comment by Preet — September 19, 2010 #

  121. Hi. Having an issue with the antimalware doctor virus. Wasn’t able to access task manager or anything for that matter so I tried restarting the computer to use another profile. Now it wont even start windows, comes up with the windows xp loading screen then restarts the computer. I’ve tried it in safe mode and all other modes but have the same problem!!?? Any help would be much appreciated, thanks.

    Comment by Mick — September 22, 2010 #

  122. I clicked remove all threats but after when i turn on my computer it just crashes. The windows antivirus, firewall cannot run propperly and my only choice was to return all the things that were in quarintine. Which things should i remove?

    Comment by Joseph — September 23, 2010 #

  123. everytime i press regedit or taskmanager some microsft security essentials window pops up and blocks it… i have done it in safe mode also, it keeps popping up.. i dont know what to do

    Comment by ralph — September 24, 2010 #

  124. Mick, you have tried the Last good configuration ?

    Comment by Patrik — September 25, 2010 #

  125. Joseph, start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — September 25, 2010 #

  126. Ralph, try the instructions – http://www.myantispyware.com/2010/08/26/how-to-remove-fake-microsoft-security-essentials-alert/

    Comment by Patrik — September 25, 2010 #

  127. Heey!

    I had 2 virusses so lucky me =D
    I downloaded Malwarebytes and it removed the ThinkPoint. But the Antimalware doctor is still on my pc and with scans it does not find any threats.

    Any suggestions?
    Greets

    Comment by Patricia — October 19, 2010 #

  128. Patricia, probably your computer is infected with a new version of the rogue. Open a new topic in our Spyware removal forum. I will help you to remove this malware.

    Comment by Patrik — October 19, 2010 #

  129. I HAVE THE EXACT SAME PROBLEM AT PATRICIA!

    Comment by Attiat — October 20, 2010 #

  130. i got rid of some virsus and when i restart i got it at start screnn saying i still have virsus and i use the mbe antimalware and it gets rid of 2 thatare left but then every time i turn it off then on i get the same 2 and i have to go through a long process all the time

    Comment by tylerw — October 22, 2010 #

  131. let me rephrase that i did everything it said then it worked then when it restarted it popped up i have virsus with malware doctor so i tried it again and it said i had 2 so i removed them and it was all good then later i turned it on the same thing happen and i have no idea what to do it doesnt make sense that i remove them and they keep comin back help me please. here or in email i prefer both

    Comment by tylerw — October 22, 2010 #

  132. AVG free wouldn’t remove it, nor would Malwarebytes, I uninstalled both of these and downloaded the trial version of Panda anti virus, this did it.
    The trial version will update once only, do this as soon as you install it.
    If you want to go back to your original anti virus uninstall Panda and reinstall what you prefer.
    Panda says it won’t work with Malwarebytes installed.

    Comment by Ian Rae — October 23, 2010 #

  133. tylerw, try update MBAM and perform a fresh scan. If it does not help, then ask for help in our Spyware removal forum.

    Comment by Patrik — October 24, 2010 #

  134. Got two viruses (antimalware doctor and thinkpoint) if choose safe mode or any other option (ie safe mode networking) systems keeps giving blue screen. What do I do? Please help, I need my files :( thanks

    Comment by Jackson — November 7, 2010 #

  135. Jackson, you have tried the instructions – http://www.myantispyware.com/2010/10/18/how-to-remove-thinkpoint-uninstall-instructions/

    Comment by Patrik — November 7, 2010 #

  136. My laptop has just been infected with Antimalware Doctor, as well as System Tool 2011. They both somehow downloaded themselves on to my computer, with icons showing up on my desktop. I already use MalwareBytes Anti-Malware, as I had this same problem with AntiVirus Pro last year. I have performed scans in MalwareBytes, which have found infections and removed the, but both viruses are still there. I’m posting this from another computer. Please help!

    Comment by Alana — December 7, 2010 #

  137. Used MalwareBytes to get rid of Antimalware Doctor but now when i turn on my laptop it runs slowly, wont open programs after a few minutes and restarts after about 10 minutes.

    Comment by Jamienra — December 8, 2010 #

  138. Alana, begin a new topic in our Spyware removal forum. I will help you to remove this malware.

    Comment by Patrik — December 9, 2010 #

  139. Jamienra, probably your computer is still infected with a trojan or virus. Ask for help in our Spyware removal forum. Use a link above.

    Comment by Patrik — December 14, 2010 #

  140. Used Avira and Malwarebytes to remove virus in Safe Mode with Networking, went to delete the registry keys manually, but when I boot up my pc into Normal mode the virus still pops up.

    Comment by Kenny — December 14, 2010 #

  141. Kenny, looks like your PC is infected with a new version of the malicious program. Start a new topic in our Spyware removal forum. I will help you.

    Comment by Patrik — December 15, 2010 #

  142. Im wondering cam this antimalware doctor mess your computer up until the point in which it doesnt allow your computer to start up? I had it on my computer and instead of clicking restart i shhut it off. Now when i try to start my computer my fans turn on but none of my usb ports and graphics card are not getting power. However my fan lights are working….

    Comment by Ben — December 15, 2010 #

  143. Ben, when you try to start your computer, display shows anything ?

    Comment by Patrik — December 16, 2010 #

  144. no display, no usb power, fans and lights working, graphics card fan not working, mobo power light on…

    Comment by Ben — December 17, 2010 #

  145. i installed the malwarebytes anti-malware without installing rk since i’ve downloaded 2 versions of rk that says it’s corrupted or something like that. then after scanning, i rebooted like it was said above, and voila. my computer resets after the windows loading page. can you help me?

    Comment by ian — December 28, 2010 #

  146. ian, try Last good configuration mode. If it does not help, then start a new topic in our Spyware removal forum. We will try another way.

    Comment by Patrik — January 1, 2011 #

  147. I got this malware antidoctor virus, I removed it but my computer is really slow…I’ve tried to post on the forum won’t work. Patrick could you please help me out please e-mail me.

    Comment by bella — January 22, 2011 #

  148. tried to post on the forum won’t work.

    You can`t start a new topic ?

    Comment by Patrik (Myantispyware admin) — January 25, 2011 #

  149. THANK YOU SO MUCH.
    I *just* got the Antimalware Doctor this morning and spent all morning trying to get rid of it. Well guess who just got rid of it?
    Thank you so much for this page. I was so worried. I’m doing a final quick scan to make sure every part of the stupid “doctor” was cleaned up.
    Thanks again.

    Comment by T — January 30, 2011 #

  150. This virus was terrible…as soon as i started my computer it would attack it and disable more and more stuff. At first i couldnt access safe mode by pressing F8. My system is Windows 7. so i manually shut off my computer and then when i turned it back on the option came up to run it in safe mode with networking. From there i downloaded this software and it did a quick scan. It removed all of the antimalware. THANK GOD! Thank you so much! this was so helpful! and probably saved my computer!

    Comment by Srreno — March 6, 2011 #

  151. i tought this is not going to work….. but it is brilliant. and i also “thanks god” or on the cool way… “f***ing thanx goddie” and also thanks the makers of this website and makers of malwarebytes.

    Comment by Dj lightning wolf — March 20, 2011 #

  152. After 2 days of trying different strategies online to get rid of this incredibly annoying virus, Finally I get my computer into safe mode with networking and these instructions cleaned up my computer within 15-30 min tops.
    THANK YOU SO MUCH!!! Saved my computer!!!!

    Comment by Kate — March 22, 2011 #

  153. I tried to download Malwarebytes, the normal for me i’ve trusted it,and it works, however, it will NOT let me download it. I tried STOPzilla as well, and it came up saying it was being blocked…is there another way to download something that is going to get rid of it??

    Comment by April — March 29, 2011 #

  154. I’m not sure which virus attacked me, but this morning everytime I tried to do a google search I kept getting redirected to ad sites, which I did some googling on my phone and found out I had a virus. So I installed malwarebytes and it found a bunch of infected files and removed them. Seemed to work because I was then able to do a google search successfully, however now I am not able to access any of my online accounts. I only did the quick scan the first time, so right now I’m running the full scan. It’s 22 mins in and I see there are already 3 found infected files. I’m hoping this might fix it, but are there any known problems of accessing online accounts after installing malwarebytes? Your help is greatly appreciated!

    Comment by Rachael — March 30, 2011 #

  155. April, try the following Malwarebytes download direct link: http://www.myantispyware.com/mbam

    Comment by Patrik (Myantispyware admin) — March 31, 2011 #

  156. Rachael, try reset browser proxy settings by doing the following: run Internet Explorer, Click Tools -> Internet Options. Select Connections Tab and click to Lan Settings button. Uncheck “Use a proxy server” box. Click OK and click OK again.

    Comment by Patrik (Myantispyware admin) — April 1, 2011 #

  157. Ok, guys, here is my solution.
    I started by wasting no time.
    First delete all shortcuts to it, and the antimalware doctor folder.
    Get on internet explorer, then get avast.
    Run a quick scan , move all to chest ,then restart, or something, it should then start a new scan.
    It will show infected files and say move to chest.
    Since it comes up every restart time, this thing should come up saying “cannot start application” that means avast worked and is stopping its crap.
    Good luck peeps!
    -The epic duck

    Comment by EpicDuck — April 15, 2011 #

  158. Oh. And I recently got the blank page and my laptop getting su-su-super slow.
    Any help, Patrick?
    Don’t tell me to start a new topic, as of I am lazy and don’t have an account.

    Comment by EpicDuck — April 15, 2011 #

  159. Hi, i think i got rid of this but it tries to come up. I think thanks to avast it won’t start it, but it comes up saying cannot start application. My prob was that it popped up and i tried to close it, but it would say someone is trying to access my private data. I clicked dont allow. Kept on going till i got it off. Then i deleted the shortcut&folder on the start bar. So far it’s been ok but it’s sooo sloooow and i recently got the blank page.

    Also i have vista.
    Downloaded MBAM but it has numbers next to its setup icon.
    Which are safe?
    Thanks.

    Comment by EpicDuck — April 15, 2011 #

  160. sorry. I was using my wii, didnt see my posts so i re posted. :/

    Comment by EpicDuck — April 15, 2011 #

  161. This was posted cause i couldnt see my posts again

    Comment by EpicDuck — April 16, 2011 #

  162. I’m taking Antimalware Doctor off, but its changed some setting, my ‘all program’ list is blank, AND I’m blocked from seeing files on my C drive. Do you know the settings to restore to get past these problems? Stuff is not missing, just not ‘viewable’!

    Comment by John — April 16, 2011 #

  163. Any help, Patrick?

    Comment by EpicDuck — April 17, 2011 #

  164. EpicDuck, boot your computer in Safe mode in try perform a full scan with your antivirus or Malwarebytes. Try also Kaspersky virus removal tool.

    Comment by Patrik (Myantispyware admin) — April 18, 2011 #

  165. Hi mate, I have removed malware doctor with MBAM but advertising (casinò, poker..) popups keep “popping up”, although there is no sign of Malware Doctor himself, wat do?

    Comment by fieldy — April 29, 2011 #

  166. I have doctor antimalware virus. I ran malwarebytes twice in shut down after running a little over an hour both times. I really need assistance

    Comment by Reese — May 9, 2011 #

  167. Hey – I am really delighted to discover this. great job!

    Comment by #hartson23[IPIIGIIPIIII] — June 2, 2011 #

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