How to uninstall FlexProduct app/extension from Mac (Virus removal guide)

What is FlexProduct

FlexProduct is an adware application that targets Mac computers. Adware is a form of malicious malware that’s designed to display constant pop-up windows and/or unwanted advertisements using intrusive and at times dangerous methods. Adware can also include other forms of malicious software. It can steal privacy info from the MAC computer and pass it on to third parties. Adware has also been the basis for hacking to gain access to the Apple Mac.

The worst is, the adware is able to collect confidential info about you that can be later sold to third party companies. You don’t know if your home address, account names and passwords are safe.

Below we are discussing the ways which are very useful in deleting adware software. The tutorial will also assist you to remove FlexProduct from your MAC system for free.

How does FlexProduct get on your MAC

The most common way to get adware is a freeware installer. Most often, a user have a chance to disable all unnecessary apps, but some installers are developed to confuse the average users, in order to trick them into installing potentially unwanted apps and adware. Anyway, easier to prevent adware rather than clean up your MAC system after one. So, keep your browser updated (turn on automatic updates), run good antivirus apps, double check free applications before you launch it (do a google search, scan a downloaded file with VirusTotal), avoid malicious and unknown webpages.

Threat Summary

Name	FlexProduct, FlexProduct 1.0 app
Type	adware, potentially unwanted program (PUP), Mac virus, Mac malware
Detection Names	Program:MacOS/Vigram.A, Adware/Adload!OSX, Osx.Adware.Cimpli, OSX.Trojan.Gen, MacOS.Agent-MT, ApplicUnwnt, Adware.MAC.Generic and Trojan-Downloader.OSX.Adload
Distribution	Free software installers, shady pop-up ads, fake updaters and torrent downloads
Symptoms	Every time you perform an Internet search, your internet browser is redirected to another web-site, pop-up ads won’t go away, unwanted application installed without your say-so, unexpected web browser extensions or toolbars keep coming back, unwanted changes in your internet browser such as displaying new tabs you didn’t open, your web browser slows to a crawl.
Removal	FlexProduct removal guide

How to Remove FlexProduct (removal tutorial)

When the adware software gets installed on your computer without your knowledge, it’s not easy to delete. In most cases, there is no Uninstall program which simply uninstall FlexProduct from your MAC. So, we suggest using well-proven free specialized utility like MalwareBytes Anti-Malware (MBAM). But the best way to remove the FlexProduct adware will be to perform several manual steps, after that additionally run antimalware tools.

To remove FlexProduct, follow the steps below:

1. Remove profiles created by FlexProduct
2. Uninstall FlexProduct associated software by using the Finder
3. Remove FlexProduct related files and folders
4. Scan your Mac with MalwareBytes
5. Remove FlexProduct from Safari, Chrome, Firefox
6. How to stay safe online

Remove profiles created by FlexProduct

FlexProduct can install a configuration profile on the Mac system to block changes made to the browser settings. Therefore, you need to open system preferences, find and delete the profile installed by the adware software.

Click the System Preferences icon ( ) in the Dock, or choose Apple menu ( ) > System Preferences.

In System Preferences, click Profiles, then select a profile related to FlexProduct.

Click the minus button ( – ) located at the bottom-left of the Profiles screen to remove the profile.
Note: if you do not see Profiles in the System Preferences, that means there are no profiles installed on your Mac device, which is normal.

Uninstall FlexProduct associated software by using the Finder

In order to get rid of FlexProduct you need to do is to delete unknown and questionable programs from your Apple Mac using the Finder. When deleting adware, potentially unwanted programs and browser hijackers, check the list of installed applications and try to find suspicious programs and remove them all. Pay special attention to recently installed applications, as it’s most likely that FlexProduct сame along with it.

1. Open the Finder.
2. Click “Applications”.
3. It will show a list of all programs installed on the Apple Mac.
4. Scroll through the all list, and remove dubious and unknown apps. Pay maximum attention to the application you installed last.
5. Drag the suspicious program from the Applications folder to the Trash.
6. Empty Trash.

Remove FlexProduct related files and folders

Now you need to try to find FlexProduct related files and folders, and then delete them manually. You need to look for these files in certain directories. To quickly open them, we recommend using the “Go to Folder…” command.

FlexProduct creates several files, these files must be found and removed. Below is a list of files associated with this unwanted application.

• /Library/LaunchDaemons/com.FlexProduct.system.plist
• ~/Library/LaunchAgents/com.FlexProduct.service.plist
• /Library/Application Support/.(RANDOM)/System/com.FlexProduct.system
• ~/Library/Application Support/.(RANDOM)/Services/com.FlexProduct.service.app

Some files created by FlexProduct are hidden from the user. To find and delete them, you need to enable “show hidden files”. To do this, use the shortcut CMD + SHIFT + . Press once to show hidden files and again to hide them. There is another way. Click Finder -> Applications -> Utilities -> Terminal. In Terminal, paste the following text: defaults write com.apple.finder AppleShowAllFiles YES

Press Enter. Hold the ‘Option/alt’ key, then right click on the Finder icon in the dock and click Relaunch.

Click on the Finder icon. From the menu bar, select Go and click “Go to Folder…”. As a result, a small window opens that allows you to quickly open a specific directory.

Check for FlexProduct generated files in the /Library/LaunchAgents folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/LaunchAgents

This will open the contents of the “/Library/LaunchAgents” folder. Look carefully at it and pay special attention to recently created files, as well as files that have a suspicious name. Move all suspicious files to the Trash. A few examples of files: search.plist, com.net-preferences.plist, installapp.plist, com.google.defaultsearch.plist, , com.machelper.plist, macsearch.plist and com.FlexProduct.service.plist. Most often, PUPs, browser hijackers and adware create several files with similar names.

Check for FlexProduct generated files in the /Library/Application Support folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/Application Support

This will open the contents of the “Application Support” folder. Look carefully at its contents, pay special attention to recently added/changed folders and files. Check the contents of suspicious folders, if there is a file with a name similar to com.FlexProduct.system, then this folder must be deleted. Move all suspicious folders and files to the Trash.

Check for FlexProduct generated files in the “~/Library/LaunchAgents” folder

In the “Go to Folder…” window, type the following text and press Go:
~/Library/LaunchAgents

Proceed in the same way as with the “/Library/LaunchAgents” and “/Library/Application Support” folders. Look for suspicious and recently added files. Move all suspicious files to the Trash.

Check for FlexProduct generated files in the /Library/LaunchDaemons folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/LaunchDaemons

Carefully browse the entire list of files and pay special attention to recently created files, as well as files that have a suspicious name. Move all suspicious files to the Trash. A few examples of files to be deleted: com.installapp.system.plist, com.search.system.plist, com.machelper.system.plist, com.macsearch.system.plist and com.FlexProduct.system.plist. In most cases, adware, potentially unwanted programs and browser hijackers create several files with similar names.

Scan your Mac with MalwareBytes

Manual FlexProduct removal requires some computer skills. Some files and system entries that created by the adware can be not completely removed. We recommend that run MalwareBytes Anti Malware (MBAM) to scan the Mac. Moreover, this application will help you to remove potentially unwanted programs, toolbars, adware and browser hijackers that your MAC may be affected too.

Visit the following page to download the latest version of MalwareBytes Anti-Malware for Apple Mac.

Once the downloading process is done, close all windows on your machine. Further, start the saved file. Follow the prompts.

The MalwareBytes will automatically launch and you can see its main window as shown on the image below.

Next, click the “Scan Now” button to perform a system scan with this utility for the FlexProduct adware software. While the tool is checking, you can see count of objects and files has already scanned.

After the scan is complete, MalwareBytes Anti-Malware will display a screen that contains a list of malware that has been found. You may delete threats (move to Quarantine) by simply click the “Quarantine” button.

The MalwareBytes will get rid of FlexProduct adware and move the selected items to the program’s quarantine.

Remove FlexProduct from Safari, Chrome, Firefox

Annoying FlexProduct or other symptoms of adware in your web-browser is a good reason to locate and get rid of malicious addons. This is an easy way to recover web-browsers settings and not lose any important information.

Google Chrome	Mozilla Firefox
In the top right hand corner, click on ‘three vertical dots’, and this will open up the main menu on Chrome. Select ‘More tools’, then ‘Extensions’. Click ‘Remove’ to uninstall an extension. Click ‘Remove’ in the dialog box. You can also try to delete FlexProduct by reset Chrome settings.	Click on ‘menu’ button and select ‘Add-ons’. Go to ‘Extensions’ tab. To uninstall an add-on, click on ‘Remove’ button next to it. If you are still experiencing issues with FlexProduct removal, you need to reset Mozilla Firefox browser.
Safari
On the top menu select ‘Safari’, then ‘Preferences’. Select ‘Extensions’ tab. Select an extension you want to delete and click ‘Uninstall’ button next to it.

How to stay safe online

If you want to remove annoying advertisements, browser redirects and pop-ups, then install an ad blocker application like AdGuard. It can block unwanted advertisements and pop-ups, stop web-pages from tracking your online activities when using the Safari, Firefox and Google Chrome. So, if you like surf the Internet, but you don’t like annoying ads and want to protect your computer from malicious webpages, then the AdGuard is your best choice.

Download AdGuard from the link below.

Once the downloading process is finished, run the downloaded file. You will see the “Setup Wizard” screen. Follow the prompts.

Each time, when you launch your Apple Mac, AdGuard will launch automatically and stop intrusive pop-up ads, block harmful and misleading websites.

Finish words

Now your MAC OS should be free of the FlexProduct adware. We suggest that you keep AdGuard (to help you stop unwanted advertisements and annoying harmful web-sites) and MalwareBytes (to periodically scan your computer for new malware, browser hijackers and adware). Make sure that you have all the Critical Updates recommended for Mac OS. Without regular updates you WILL NOT be protected when new hijackers, malicious applications and adware software are released.

If you are still having problems while trying to get rid of FlexProduct from your web browser, then ask for help here.