What is Moqs virus?
Moqs virus is a new ransomware that attacks the victim’s computer by encrypting files and demanding a ransom for decrypting them. The ransomware attack can lead to data loss and financial losses. Moqs encrypts files, renames them by appending the .moqs extension, and creates files named “_readme.txt” containing the ransom demand message. For example, a file named “document.docx” will be renamed to “document.docx.moqs”, a “image.jpg” file to “image.jpg.moqs”, “invoice.pdf” to “invoice.pdf.moqs”, and so on.
Screenshot of files encrypted by Moqs virus (‘.moqs’ file extension)
QUICK LINKS
- What is Moqs virus?
- Remove Moqs virus (ransomware)
- Decrypt .moqs files
- Restore .moqs files
- Video Guide
Moqs ransomware is the 318th version of the STOP (djvu) ransomware. It infects the computer when the user downloads or runs malware infected files. Criminals lure unwary users into downloading ransomware by hiding malicious code within cracked versions of paid software, torrents, free software, key generators, and so on. Upon execution, an instance of Moqs virus is installed on victim’s computer.
Once installed on a computer, Moqs ransomware creates a folder in the Windows system directory where it places a copy of itself and changes some Windows settings so that it starts up every time the computer is restarted or turned on. The virus collects information about the victim’s computer and then tries to establish a connection with its command server. If the connection has been established, then it sends information about the infected computer to the server, and in response receives the encryption key (the so-called ‘online key’), additional commands and malware that must be executed on the victim’s computer. If the virus could not establish a connection with its command server, then it uses a fixed key (the so-called ‘offline key’).
The Moqs ransomware virus encrypts files using a strong encryption algorithm and a key (‘offline key’ or ‘online key’, as described above). It tries to encrypt as many files as possible, for this it only encrypts the first 154kb of the contents of each file and thus significantly speeds up the encryption process. Moqs has the ability to encrypt files on all drives connected to the computer: internal hard drives, flash USB disks, network storage, and so on. It skips without encryption: files located in the Windows system directories, files with the extension .ini, .bat, .dll, .lnk, .sys and files with the name ‘_readme.txt’. The remaining files located on the victim’s computer can be encrypted. For example, the following file types may be the target of ransomware attack:
.z, .rb, .bkf, .db0, .wot, .menu, .forge, .sql, .py, .ibank, .m3u, .y, .css, .raw, .fos, .desc, .mpqge, .t13, .erf, .wpt, .crt, .dwg, .iwi, .dxg, .cas, .slm, .dbf, .der, .ods, .jpeg, .wp, .xyp, .webp, .re4, .sie, .mov, .rgss3a, .apk, .wpw, .dba, .wp7, .esm, .xlsx, .blob, .wgz, .wps, .m4a, .sav, .flv, .w3x, .wps, .rofl, .zip, .pptm, .wbz, .big, .t12, .wmv, .xlsm, .ztmp, .doc, .ai, .p12, .xf, .mp4, .3dm, .wbk, .wbc, .wmd, .kf, .mef, .sis, .xlgc, .mcmeta, .wsh, .js, .xlsx, .pef, .lbf, .psk, .ltx, .hkdb, .xwp, .zdb, .snx, .wcf, .ppt, .wmf, .crw, .sum, .vpp_pc, .wpd, .zip, .mrwref, .srf, .bik, .xlk, .pst, .nrw, .xdb, .jpg, .zif, .zi, .wav, .d3dbsp, .wotreplay, .qdf, .p7c, .wmv, .xx, .wp4, .odc, .wn, .odp, .m2, .sidn, .3fr, .litemod, .mlx, .ysp, .bar, .z3d, .wpg, .iwd, .pkpass, .xld, .upk, .avi, .yml, .wp6, .wp5, .hkx, .raf, .vdf, .2bp, .wpe, .xyw, .hvpl, .zw, .pem, .fpk, .ptx, wallet, .1, .cer, .tor, .xpm, .wri, .pfx, .gho, .ws, .itl, .odt, .xls, .hplg, .tax, .map, .cdr, .xbplate, .ybk, .wpd, .yal, .qic, .sid, .ff, .eps, .7z, .jpe, .xar, .dcr, .itdb, .sr2, .sb, .orf, .pak, .0, .pdd, .sidd, .rwl, .psd, .zabw, .syncdb, .ntl, .wpb, .lrf, .kdb, .odb, .vtf, .ncf, .xml, .rw2, .fsh, .mdb, .3ds, .wdb, .indd, .wm, .xbdoc, .txt, .docx, .1st, .gdb, .x, .epk, .xmmap, .webdoc, .vcf, .xlsm, .wma, .mddata, .png, .layout, .xlsb, .arch00, .bc7, .wpl, .bkp, .das, .itm, .dazip, .xll, .wb2, .dng, .accdb, .bay, .dmp, .xls, .wmo, .asset, .kdc, .bsa, .pdf, .odm, .docm, .wsc, .x3f, .rim, .csv, .rar, .mdf, .xy3, .wbm, .mdbackup, .arw, .vpk, .xmind, .wbd, .zdc, .wire, .p7b, .lvl, .bc6, .vfs0, .wma, .cr2, .x3d, .pptx, .srw, .r3d, .wbmp, .svg, .wsd, .x3f, .wpa, .xdl, .wdp, .cfr
The Moqs ransomware encrypts file-by-file. Each file that has been encrypted will be renamed, the .moqs extension will be added at the end of its name. Thus, it marks all encrypted files. In every directory where there is at least one encrypted file, the virus places a file named ‘_readme.txt’. The file contains a message from the Moqs authors. An example of the contents of this file is given below.
Screenshot of the contents of ‘_readme.txt’ file (Moqs ransom note)
This message says that all files on the computer are encrypted and the only way to decrypt them is to purchase a key and a decryptor from the Moqs authors. That is, criminals demand a ransom for unlocking the victim’s files. The size of the ransom is $980, but if the victim is ready to pay the ransom within 72 hours, then its size is halved to $490. Attackers offer victims to verify that encrypted files can be decrypted. To do this, the victim must send them a small file to one of the email addresses specified in the ‘_readme.txt’ file. Of course, it is obvious that a single decrypted file cannot guarantee that after paying the ransom, the criminals will provide the victim with a working key and decryptor.
Text presented in the ransomnote:
ATTENTION!
Don’t worry, you can return all your files!
All your files like pictures, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
https://we.tl/t-N3p42CffoV
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that’s price for you is $490.
Please note that you’ll never restore your data without payment.
Check your e-mail “Spam” or “Junk” folder if you don’t get answer more than 6 hours.To get this software you need write on our e-mail:
manager@mailtemp.chReserve e-mail address to contact us:
managerhelper@airmail.ccYour personal ID:
0318xxxxxxxx
Threat Summary
| Name | Moqs ransomware, Moqs file virus |
| Type | Crypto malware, Crypto virus, Filecoder, Ransomware, File locker |
| File extension | .moqs |
| Ransom note | _readme.txt |
| Contact | helpteam@mail.ch, helpmanager@airmail.cc |
| Ransom amount | $490/$980 in Bitcoins |
| Detection Names | Trojan.Crypt (A), W32/GenKryptik.ERHN!tr, VHO:Trojan-PSW.Win32.Convagent.gen, Trojan.Malware.300983.susgen, BehavesLike.Win32.Generic.jc, ML/PE-A + Troj/Kryptik-YY, Trojan.Win32.Save.a, Ransom:Win32/StopCrypt.MYK!MTB, Artemis!208317152A0F, MachineLearning/Anomalous.95% |
| Symptoms | Unable to open personal files. Files are encrypted with a .moqs file extension. Files called such as ‘_readme.txt’, ‘#_README_#’, ‘_DECRYPT_’ or ‘recover’ in each folder with at least one encrypted file.. Desktop background is changed to the ransom note. |
| Distribution methods | Phishing email scam that attempts to scare users into acting impulsively. Drive-by downloads (ransomware has the ability to infect the PC simply by visiting a web page that is running harmful code). Social media posts (they can be used to trick users to download malicious software with a built-in ransomware downloader or click a misleading link). USB keys containing malicious software. |
| Removal | Moqs ransomware removal guide |
| Decryption | Moqs File Decrypt Tool |
Security researchers confirm that all files with the extension ‘.moqs’ are encrypted and cannot be read and used. The only way to decrypt the files is to use the key and the decryptor. Fortunately, there is some good news. As we already reported above, Moqs belongs to the STOP (djvu) ransomware family, which means that you can use the free decryptor created by Emsisoft to decrypt the encrypted files. Even if the decryptor does not help, there are some alternative ways that can help restore the contents of the encrypted files. To learn more about decrypting files, simply scroll down to section ‘How to decrypt .moqs files’. Read the entire manual carefully. To make it easier for you to follow the instructions, we recommend that you print it or open it on your smartphone.
How to remove Moqs virus (ransomware)
Before you start decrypting or recovering .moqs files, you need to remove the Moqs autostart entries. This must be done since otherwise the ransomware may re-encrypt the restored files. You can stop the ransomware from working, as it is not difficult to do. Another option is to perform a full system scan using free malware removal tools capable of detecting and removing ransomware infection.
It is very important to scan the computer for malware, as security researchers found that spyware could be installed on the infected computer along with the Moqs ransomware. Spyware is a very dangerous security threat as it is designed to steal the user’s personal information such as passwords, logins, contact details, etc. If you have any difficulty removing the Moqs virus, then let us know in the comments, we will try to help you.
To remove Moqs ransomware, follow the steps below:
Kill Moqs virus
Press CTRL, ALT, DEL keys together.
Click Task Manager. Select the “Processes” tab, look for something suspicious that is the Moqs ransomware then right-click it and select “End Task” or “End Process” option. If your Task Manager does not open or the Windows reports “Task manager has been disabled by your administrator”, then follow the guide: How to Fix Task manager has been disabled by your administrator.
It is not difficult to detect a process related to the Moqs ransomware. When looking for a malicious process, pay attention to the process icon and its name. Most often, this ransomware has a process name in the following format: 4-characters.tmp.exe or 4-characters.exe. For example: 7533.tmp.exe, A4b1.exe, CD15.tmp.exe, 19b2.exe. The process name can also contain “(32 bit)”. If you do not find a process with a similar name in the list of processes, then most likely the Moqs ransomware has finished working. But keep in mind, if you do not remove the ransomware autostart entries, as demonstrated below, and do not delete its file, then after a while it may start again, and if it finds unencrypted files, immediately encrypt them.
Disable Moqs startup
Select the “Start-Up” tab, look for something similar to the one shown in the example below, right click to it and select Disable.
Close Task Manager.
Delete Moqs task
Type “Task Scheduler” in the search bar. Click Task Scheduler app in the search results. Click “Task Scheduler Library” in the left panel. On the right panel, right-click to “Time Trigger Task” and select Delete.
Close Task Scheduler.
Remove Moqs virus
Run Task Manager and select the “Start-Up” tab. Right click to the Moqs ransomware Start-Up entry and select Open File Location as shown below.
A directory containing one file will open in front of you, this file is the Moqs virus. It needs to be removed. If you try to delete it immediately, then you will not succeed, since this file is protected from deletion.
To delete this file, you need to do the following. Right-click on the file, select Properties. In the window that opens, select Security tab. Next, click the Advanced button below. A window will open as shown in the following example.
Click Disable inheritance. In the Block inheritance dialog box that opens, select the first item (Convert inherited permissions…) as shown below.
In the Permission entries list, select “Deny Everyone”, click Remove button and then OK. Close the file properties window. You should now be able to remove the Moqs virus. Right-click on the file and select Delete.
Scan computer for malware
Zemana Anti-Malware can detect all kinds of security threats, including ransomware, as well as a variety of Trojans, viruses and rootkits. After the detection of the Moqs virus, you can easily and quickly uninstall it.
Installing the Zemana tool is simple. First you will need to download Zemana AntiMalware by clicking on the link below.
164117 downloads
Author: Zemana Ltd
Category: Security tools
Update: July 16, 2019
Once downloading is complete, close all software and windows on your personal computer. Open a directory in which you saved it. Double-click on the icon that’s called Zemana.AntiMalware.Setup such as the one below.
When the install begins, you will see the “Setup wizard” that will help you set up Zemana Free on your computer.
Once install is complete, you will see window as shown in the figure below.
Now click the “Scan” button . Zemana Anti-Malware program will scan through the whole personal computer for the Moqs virus and other security threats. Depending on your personal computer, the scan can take anywhere from a few minutes to close to an hour. While the Zemana is scanning, you can see how many objects it has identified either as being malware.
When Zemana Anti-Malware completes the scan, you’ll be displayed the list of all found threats on your computer. All found threats will be marked. You can delete them all by simply click “Next” button.
Zemana will start to delete Moqs virus, other kinds of potential threats such as malware and trojans.
In order to be 100% sure that the computer no longer has the Moqs ransomware virus, we recommend using the Kaspersky virus removal tool (KVRT). It can detect and remove ransomware, spyware, potentially unwanted programs, worms, trojans, adware software and other malware. KVRT is powerful enough to find and remove malicious registry entries and files that are hidden on the PC system.
Download Kaspersky virus removal tool on your computer by clicking on the following link.
129083 downloads
Author: Kaspersky® lab
Category: Security tools
Update: March 5, 2018
Once the downloading process is done, double-click on the KVRT icon. Once initialization process is finished, you’ll see the Kaspersky virus removal tool screen as shown below.
Click Change Parameters and set a check near all your drives. Press OK to close the Parameters window. Next click Start scan button to perform a system scan for the Moqs ransomware virus. While the utility is checking, you may see how many objects and files has already scanned.
After the system scan is done, you can check all threats detected on your PC as shown in the following example.
Next, you need to click on Continue to begin a cleaning process.
How to decrypt .moqs files
As we already reported above, files with .moqs extension are files that have been encrypted by the Moqs ransomware virus. Their contents will remain locked until decrypted using the decryptor and the key. Fortunately, there is a free decryptor that can decrypt .moqs files. Below we provide instructions on where to download and how to use a free Moqs File Decrypt Tool.
Free Moqs File Decrypt Tool (STOP Djvu decryptor)
To decrypt .moqs files, use Moqs File Decrypt Tool
- Download Moqs File Decrypt Tool from the following link.
STOP Djvu decryptor - Scroll down to ‘New Djvu ransomware’ section.
- Click the download link and save the decrypt_STOPDjvu.exe file to your desktop.
- Run decrypt_STOPDjvu.exe, read the license terms and instructions.
- On the ‘Decryptor’ tab, using the ‘Add a folder’ button, add the directory or disk where the encrypted files are located.
- Click the ‘Decrypt’ button.
Moqs File Decrypt Tool is a free software that can decrypt the encrypted files only in some cases, when the files were encrypted with an ‘offline key’. If the files were encrypted with an ‘online key’, then they cannot be decrypted. The reason for this is that the decryption key is in the hands of criminals and this key can not be determined. This does not mean that if your files are encrypted with an online key, then their contents are lost forever. Fortunately, there are several ways to recover encrypted files. These methods do not involve the use of decryption and therefore can be used in any case, no matter what key the ransomware used to encrypt files.
How to find out which key was used to encrypt files
Since Moqs File Decrypt Tool only decrypts files encrypted with an offline key, each Moqs’s victim needs to find out which key was used to encrypt the files. Determining the type of key used is not difficult. Below we give two ways. Use any of them.
Personal ID is highlighted here
Find out the type of key using ‘_readme.txt’ file
- Open the ransom demand message (‘_readme.txt’ file).
- Scroll down to the end of the file.
- There you will see a line with the text ‘Your personal ID’.
- Below is a line of characters that starts with ‘0318’ – this is your personal id.
Find out the type of key using ‘PersonalID.txt’ file
- Open disk C.
- Open directory ‘SystemID’.
- Open file named ‘PersonalID.txt’. This file lists ‘Personal ID’s that match the keys that the virus used to encrypt files.
The ‘Personal ID’ is not a key, it is an identifier related to a key that was used to encrypt files. If the ID ends with ‘t1’, then the files are encrypted with an offline key. If the ID does not end with ‘t1’, Moqs virus used an online key. If you could not figure out how to determine which key was used to encrypt files, then we can help. Just write a request here or in the comments below.
Moqs File Decrypt Tool : “No key for New Variant online ID”
If, when you try to decrypt .moqs files, Moqs File Decrypt Tool reports:
No key for New Variant online ID: *
Notice: this ID appears to be an online ID, decryption is impossible
It means that your files are encrypted with an ‘online key’ and their decryption is impossible, since only the Moqs authors have the key necessary for decryption. In this case, you need to use alternative methods listed below to restore the contents of encrypted files.
Moqs File Decrypt Tool : “No key for New Variant offline ID”
If, during decryption of .moqs files, Moqs File Decrypt Tool reports:
No key for New Variant offline ID: *t1
Notice: this ID appears be an offline ID, decryption MAY be possible in the future.
It means the following: your files are encrypted with an ‘offline key’, but the key itself has not yet been obtained by security researchers, in this case, you need to be patient and wait a while, in addition, you can also use alternative ways for recovering encrypted data.
If for some reason you were unable to decrypt the encrypted files, then We recommend to follow the news on our Facebook or YouTube channels. So you ‘ll know right away that it ‘s possible to decrypt .moqs files.
This video step-by-step guide will demonstrate How to remove Moqs virus, Decrypt/Recover .moqs files.
How to restore .moqs files
As we mentioned above, in addition to using the Moqs File Decrypt Tool, there are several more methods for recovering encrypted files. These methods do not require the use of a decryptor and a key, and therefore are suitable for all cases when the ransomware used an online key, and for the case when the virus used an offline key. It is very important to check your computer for malware before you try to recover encrypted files. You must be 100% sure that the Moqs ransomware virus is completely removed. To scan your computer for ransomware, use free malware removal tools.
Restore .moqs files using Shadow Explorer
The Microsoft Windows has a feature called ‘Shadow Volume Copies’ that can help you to recover .moqs files encrypted by the ransomware. A small tool called ShadowExplorer will allow you to easily access the Shadow copies and restore the encrypted files to their original state. Unfortunately, the ransomware can delete these Shadow copies before it starts encrypting files. Therefore, if ShadowExplorer did not help you, then try another method, which is given below.
ShadowExplorer can be downloaded from the following link. Save it directly to your Windows Desktop.
438828 downloads
Author: ShadowExplorer.com
Category: Security tools
Update: September 15, 2019
Once the downloading process is done, extract the saved file to a folder on your device. This will create the necessary files like below.
Start the ShadowExplorerPortable application. Now select the date (2) that you wish to restore from and the drive (1) you wish to recover files (folders) from as shown in the figure below.
On right panel navigate to the file (folder) you wish to restore. Right-click to the file or folder and click the Export button as shown on the image below.
And finally, specify a folder (your Desktop) to save the shadow copy of encrypted file and click ‘OK’ button.
This video step-by-step guide will demonstrate How to recover encrypted files using Shadow Explorer.
Restore .moqs files with PhotoRec
The last chance to restore encrypted files to their original state is using data recovery tools. We recommend a program called PhotoRec. It has all the necessary functions to restore the contents of encrypted files. It helped many victims recover data when it seemed like there was no more hope.
Download PhotoRec by clicking on the following link.
After the downloading process is done, open a directory in which you saved it. Right click to testdisk-7.0.win and choose Extract all. Follow the prompts. Next please open the testdisk-7.0 folder like below.
Double click on qphotorec_win to run PhotoRec for MS Windows. It’ll open a screen as shown on the screen below.
Select a drive to recover as shown on the image below.
You will see a list of available partitions. Select a partition that holds encrypted photos, documents and music as shown on the image below.
Press File Formats button and choose file types to restore. You can to enable or disable the recovery of certain file types. When this is done, click OK button.
Next, press Browse button to select where recovered photos, documents and music should be written, then click Search. We strongly recommend that you save the recovered files to an external drive.
Count of recovered files is updated in real time. All restored documents, photos and music are written in a folder that you have chosen on the previous step. You can to access the files even if the restore process is not finished.
When the recovery is finished, click on Quit button. Next, open the directory where recovered files are stored. You will see a contents like below.
All recovered personal files are written in recup_dir.1, recup_dir.2 … sub-directories. If you are searching for a specific file, then you can to sort your restored files by extension and/or date/time.
This video step-by-step guide will demonstrate How to recover encrypted files using PhotoRec.
How to protect your personal computer from Moqs ransomware
Most antivirus applications already have built-in protection system against the crypto virus. Therefore, if your PC system does not have an antivirus application, make sure you install it. As an extra protection, run the HitmanPro.Alert. All-in-all, HitmanPro.Alert is a fantastic tool to protect your personal computer from any ransomware. If ransomware is detected, then HitmanPro.Alert automatically neutralizes malware and restores the encrypted files. HitmanPro.Alert is compatible with all versions of MS Windows operating system from MS Windows XP to Windows 10.
HitmanPro.Alert can be downloaded from the following link. Save it to your Desktop.
After downloading is done, open the directory in which you saved it. You will see an icon like below.
Double click the HitmanPro Alert desktop icon. When the tool is started, you’ll be displayed a window where you can select a level of protection, like below.
Now click the Install button to activate the protection.
To sum up
This guide was created to help all victims of Moqs ransomware virus. We tried to give answers to the following questions: how to remove ransomware; how to decrypt .moqs files; how to recover encrypted files; what is an online key and what is an offline key. We hope that the information presented in this manual has helped you.
If you have questions, then write to us, leaving a comment below. If you need more help with Moqs related issues, go to here.
its july 23-24 2021 when this virus attacks my computer, please im waiting for the future decryption its says “Notice: this ID appears be an offline ID, decryption MAY be possible in the future”. all my files for my college are being swept by moqs, and ill try to be patient until next month our finals exam. all my pictures, videos, documents, pdf and useful etcs are being unable to view. please hurry up. thank you! 🙂
Please help me… this is my info
Error: No key for New Variant offline ID: CatwRkqdYh2Jomn6DqwFoGgcSbDsle1xlE1NPtt1
Notice: this ID appears be an offline ID, decryption MAY be possible in the future
Your files are encrypted with an offline key. Therefore, first try the EmsiSoft decryptor, if it fails to decrypt encrypted files, then security researchers have not yet obtained the offline key. In this case, it remains only to use ShadowExplorer and PhotoRec. If these utilities did not help to recover the files, then you just have to wait for the moment when decryption becomes possible. Follow the news on our website.
HEllo @Jhunjhie , do you have any news abot your problem? It seems we have the same offline iD. Thanks
Anxiety is a real terror. I have formatted the SSD , installed Ubuntu. Now reverting to Win 10.
Is there any option to recover it from Ubuntu?
All my data in HDD got wiped with .moqs
I have tried with stellar , it does not detect any files.
i will try Shadow and Photo Rec.
Please help. I was getting this .moqs on 25 July. Im trying to use the Emsisoft ecryptor but its written: Error: The remote name could not be resolved: ‘decrypter.emsisoft.com’. whay should i do with this condition?
Use a VPN or another Internet provider
Hello.
my pc has been attacked by this virus (MOQS) and I used these ways but nothing could help me to recover or decrypt it because it’s been encrypted by Online ID , Is there any way that I can do for you that help to recognize its key ? Or do I have to wait for it ??
CAN YOU HELP ME???
The program said it was an Online ID
“Error: No Key for New Variant online ID: yVFXQCl1v0MHbc2sfPen6yKHE6rg6iDO3iiS7lbG
Notice: this ID appears to be an online ID, decryption is impossible”
“Your personal ID: 0318ewgfDdyVFXQCl1v0MHbc2sfPen6yKHE6rg6iDO3iiS7IbG”
Try ShadowExplorer and PhotoRec
Error: No key for New Variant offline ID: CatwRkqdYh2Jomn6DqwFoGgcSbDsle1xlE1NPtt1
Notice: this ID appears be an offline ID, decryption MAY be possible in the future
I tried with shadow explorer and it doesn’t work, nothing appears to me.
Help!
I have couple of Encrypted/Original File Pair. When I try to select encrypted file from DOWNLOADS folder, “Emsisoft Decryptor for STOP Puma” shows message “File not supported”. While original of the same file opens up everytime in above Decryptor. I do have _readme.txt left by hacker. I already tried “STOP Djvu” and it says that I need online key. Any help from anyone please..