Jacksteam2018@protonmail.com ransomware virus (Restore encrypted files)

Jacksteam2018@protonmail.com ransomware is a malicious software that stealthily penetrates the PC system and encrypts personal files which stored on system disks. While encrypting, it renames all encrypted files so that they have a new file extension (user id).

Immediately after the launch, the Jacksteam2018@protonmail.com crypto malware scans all available drives, including network and cloud storage, to determine which files will be encrypted. The crypto virus uses the file name extension, as a way to define a group of files that will be subjected to encrypting. Encrypted almost all types of files, including common as

.wsd, .m3u, .t12, .raw, .ncf, .crw, .pst, .nrw, .webp, .arw, .xlsb, .wbc, .crt, .wot, .wp6, .srf, .odb, .xlsx, .wpt, .wav, .mrwref, .7z, .ws, .pfx, .raf, .slm, .3fr, .dazip, .hvpl, .fsh, .bkf, .sql, .xbdoc, .pem, .odm, .py, .rw2, .jpeg, .xld, .wbmp, .dxg, .x3d, .zdb, .y, .pptx, .dcr, .1, .rwl, .wgz, .wire, .hkdb, .wbz, .flv, .xxx, .x3f, .bar, .r3d, .ai, .pdf, .rim, .wpa, .jpg, .psk, .wp, .xbplate, .dbf, .lvl, .gho, .z3d, .wn, .zif, wallet, .wmv, .arch00, .cfr, .fos, .zi, .hkx, .svg, .wpe, .qdf, .xf, .dba, .vpp_pc, .psd, .mdbackup, .mddata, .mov, .docm, .3ds, .dwg, .xwp, .zip, .pkpass, .wpg, .3dm, .odc, .cas, .menu, .xlsm, .der, .indd, .kdb, .rtf, .mlx, .odt, .vpk, .wp7, .xmind, .d3dbsp, .wmf, .xyw, .sr2, .das, .m2, .lrf, .accdb, .js, .sav, .xml, .rar, .xmmap, .bsa, .mcmeta, .re4, .xlgc, .layout, .wps, .png, .hplg, .dng, .wpb, .wpd, .x, .dmp, .vdf, .wbm, .ppt, .wcf, .odp, .avi, .wotreplay, .cdr, .pef, .wmd, .bc6, .orf, .mpqge, .blob, .esm, .txt, .wb2, .wma, .sie, .mdb, .sidn, .sidd, .sis, .vcf, .rgss3a, .wp5, .upk, .wbd, .xls, .cr2, .kdc, .xlsx, .wmo, .iwd, .ltx, .ff, .ybk, .webdoc, .ysp, .rofl, .zdc, .z, .rb, .forge, .yal, .mdf, .fpk, .syncdb, .1st, .wdb, .pdd, .p7b, .gdb, .wdp, .wsh, .0, .ntl, .cer, .kf, .epk, .iwi, .tax, .docx, .pak, .bik, .ptx, .ods, .yml, .p7c, .sum, .xpm, .wpl, .xy3, .mef, .big, .t13, .xx, .wma, .css

Upon successful encryption, it appends a new file extension to the file name of its encrypted file. The ransomware also creates a text file named ‘!!! YOUR FILES ARE ENCRYPTED !!!.TXT’ in each folder. This file is a ransomnote. The ransomnote asks for money in the form of bitcoins. The content of the ransom demanding message is below:

!!! YOUR FILES ARE ENCRYPTED !!!

All your files, documents, photos, databases and other important
files are encrypted.

You are not able to decrypt it by yourself! The only method
of recovering files is to purchase an unique private key.
Only we can give you this key and only we can recover your files.

To be sure we have the decryptor and it works you can send an
email jacksteam2018@protonmail.com  and decrypt one file for free. But this
file should be of not valuable!

Do you really want to restore your files?

Write to email jacksteam2018@protonmail.com OR notesteam2018@tutanota.com

Your personal ID: [USER-ID]

Attention!
 * Do not rename encrypted files. 
 * Do not try to decrypt your data using third party software,
   it may cause permanent data loss.  
 * Decryption of your files with the help of third parties may
   cause increased price (they add their fee to our) or you can
   become a victim of a scam.

 

Threat Summary

Name	Jacksteam2018@protonmail.com ransomware
Type	Ransomware, Filecoder, Crypto virus, File locker
Encrypted files extension	USER-ID
Ransom note	!!! YOUR FILES ARE ENCRYPTED !!!.TXT
Contact	jacksteam2018@protonmail.com, notesteam2018@tutanota.com
Ransom amount	$300-$1000 in Bitcoins
Detection Names	Ransom.Buran (Malwarebytes), HEUR:Trojan-Ransom.Win32.Encoder.gen (Kaspersky), Ransom:Win32/VegaLock.B (Microsoft)
Symptoms	You get an error message like ‘Windows can’t open this file’, ‘How do you want to open this file’ Your file directories contain a ‘ransom note’ file that is usually a .txt file Files called such as ‘!!! YOUR FILES ARE ENCRYPTED !!!’ or ‘!!! YOUR FILES ARE ENCRYPTED !!!.TXT’ in each folder with at least one encrypted file.
Removal	To remove Jacksteam2018@protonmail.com ransomware use the removal guide
Decryption	To decrypt Jacksteam2018@protonmail.com ransomware use the steps

 

Instructions that is shown below, will help you to remove Jacksteam2018@protonmail.com crypto malware as well as restore encrypted photos, documents and music stored on your PC drives.

Quick links

1. How to remove Jacksteam2018@protonmail.com ransomware
2. How to decrypt encrypted files
3. How to restore encrypted files
4. How to protect your computer from Jacksteam2018@protonmail.com ransomware?
5. Finish words

How to remove Jacksteam2018@protonmail.com ransomware

Using a malware removal tool to look for and get rid of crypto malware hiding on your system is probably the easiest solution to remove the Jacksteam2018@protonmail.com crypto virus. We recommends the Zemana program for MS Windows computers. MalwareBytes AntiMalware (MBAM) and Kaspersky virus removal tool are other anti-malware tools for Windows that offers a free malicious software removal.

Remove Jacksteam2018@protonmail.com virus with Zemana Anti-malware

You can remove Jacksteam2018@protonmail.com virus automatically with a help of Zemana Anti-malware. We advise this malicious software removal tool because it can easily remove ransomwares, potentially unwanted software, adware and toolbars with all their components such as folders, files and registry entries.

Download Zemana Anti Malware (ZAM) on your Windows Desktop from the following link.

After the downloading process is complete, start it and follow the prompts. Once installed, the Zemana Anti Malware will try to update itself and when this task is finished, click the “Scan” button . Zemana Free application will scan through the whole PC system for the Jacksteam2018@protonmail.com crypto malware, other kinds of potential threats like malware and trojans.

A scan may take anywhere from 10 to 30 minutes, depending on the number of files on your system and the speed of your system. While the Zemana AntiMalware is scanning, you can see how many objects it has identified either as being malware. Review the scan results and then click “Next” button.

The Zemana Free will get rid of Jacksteam2018@protonmail.com ransomware and other security threats and move items to the program’s quarantine.

How to delete ransomware with MalwareBytes Anti Malware (MBAM)

Manual Jacksteam2018@protonmail.com virus removal requires some computer skills. Some files and registry entries that created by the crypto malware may be not fully removed. We suggest that run the MalwareBytes AntiMalware that are completely clean your computer of ransomware. Moreover, this free application will help you to remove malware, potentially unwanted applications, adware and toolbars that your computer can be infected too.

MalwareBytes can be downloaded from the following link. Save it on your Microsoft Windows desktop.

When downloading is finished, close all software and windows on your personal computer. Double-click the setup file named mb3-setup. If the “User Account Control” prompt pops up as shown in the following example, click the “Yes” button.

It will open the “Setup wizard” that will help you install MalwareBytes Anti-Malware on your machine. Follow the prompts and don’t make any changes to default settings.

Once installation is finished successfully, press Finish button. MalwareBytes Anti Malware (MBAM) will automatically start and you can see its main screen as shown in the figure below.

Now click the “Scan Now” button to start checking your PC system for the Jacksteam2018@protonmail.com ransomware, other malware, worms and trojans. Depending on your computer, the scan can take anywhere from a few minutes to close to an hour. During the scan MalwareBytes Anti Malware will locate threats present on your computer.

After the system scan is complete, MalwareBytes Free will display a scan report. Review the results once the utility has finished the system scan. If you think an entry should not be quarantined, then uncheck it. Otherwise, simply press “Quarantine Selected” button. The MalwareBytes will delete Jacksteam2018@protonmail.com ransomware, other kinds of potential threats such as malware and trojans and move items to the program’s quarantine. When that process is done, you may be prompted to restart the machine.

We advise you look at the following video, which completely explains the procedure of using the MalwareBytes to get rid of adware, browser hijacker and other malware.

Remove Jacksteam2018@protonmail.com ransomware virus from system with KVRT

The KVRT utility is free and easy to use. It can scan and get rid of ransomware virus such as Jacksteam2018@protonmail.com, malicious software, potentially unwanted programs and adware in MS Edge, Internet Explorer, Chrome and Firefox browsers and thereby return their default settings (home page, search provider by default and newtab). KVRT is powerful enough to find and get rid of malicious registry entries and files that are hidden on the PC system.

Download Kaspersky virus removal tool (KVRT) from the link below.

After downloading is finished, double-click on the KVRT icon. Once initialization process is finished, you will see the Kaspersky virus removal tool screen as shown in the figure below.

Click Change Parameters and set a check near all your drives. Press OK to close the Parameters window. Next click Start scan button for checking your computer for the Jacksteam2018@protonmail.com ransomware virus and other malware. A system scan can take anywhere from 5 to 30 minutes, depending on your machine. During the scan Kaspersky virus removal tool will detect threats present on your PC.

Once Kaspersky virus removal tool completes the scan, you can check all items detected on your PC as on the image below.

You may delete threats (move to Quarantine) by simply click on Continue to begin a cleaning procedure.

How to decrypt encrypted files

The Jacksteam2018@protonmail.com ransomware encourages victim to contact it’s creators in order to decrypt all photos, documents and music. These persons will require to pay a ransom (usually demand for $300-1000 in Bitcoins).

We don’t recommend paying a ransom, as there is no guarantee that you will be able to decrypt your documents, photos and music. In addition, you must understand that paying money to the cyber criminals, you are encouraging them to create a new crypto malware.

With some variants of this crypto malware, it’s possible to use Windows Shadow Copies or file recover utilities to restore personal files that have been encrypted by Jacksteam2018@protonmail.com ransomware virus. You can use the free tools listed below in the article.

How to restore encrypted files

In some cases, you can restore files encrypted by Jacksteam2018@protonmail.com crypto malware. Try both methods. Important to understand that we cannot guarantee that you will be able to recover all encrypted files.

Run ShadowExplorer to restore encrypted files

The MS Windows has a feature named ‘Shadow Volume Copies’ that can help you to restore encrypted files encrypted by the Jacksteam2018@protonmail.com ransomware. The way described below is only to recover encrypted documents, photos and music to previous versions from the Shadow Volume Copies using a free tool named the ShadowExplorer.

Visit the page linked below to download the latest version of ShadowExplorer for MS Windows. Save it to your Desktop.

When downloading is finished, open a directory in which you saved it. Right click to ShadowExplorer-0.9-portable and select Extract all. Follow the prompts. Next please open the ShadowExplorerPortable folder as displayed in the figure below.

Launch the ShadowExplorer utility and then select the disk (1) and the date (2) that you want to restore the shadow copy of file(s) encrypted by the Jacksteam2018@protonmail.com ransomware like below.

Now navigate to the file or folder that you wish to recover. When ready right-click on it and click ‘Export’ button as shown on the screen below.

Recover encrypted files with PhotoRec

Before a file is encrypted, the Jacksteam2018@protonmail.com ransomware virus makes a copy of this file, encrypts it, and then deletes the original file. This can allow you to restore your photos, documents and music using file restore programs like PhotoRec.

Download PhotoRec by clicking on the following link.

When the downloading process is complete, open a directory in which you saved it. Right click to testdisk-7.0.win and select Extract all. Follow the prompts. Next please open the testdisk-7.0 folder as on the image below.

Double click on qphotorec_win to run PhotoRec for Microsoft Windows. It’ll display a screen as displayed in the following example.

Choose a drive to recover as shown on the screen below.

You will see a list of available partitions. Select a partition that holds encrypted photos, documents and music like below.

Press File Formats button and choose file types to recover. You can to enable or disable the restore of certain file types. When this is finished, click OK button.

Next, press Browse button to select where restored photos, documents and music should be written, then press Search.

Count of recovered files is updated in real time. All recovered documents, photos and music are written in a folder that you have selected on the previous step. You can to access the files even if the restore process is not finished.

When the restore is finished, press on Quit button. Next, open the directory where recovered photos, documents and music are stored. You will see a contents as shown in the figure below.

All restored personal files are written in recup_dir.1, recup_dir.2 … sub-directories. If you are looking for a specific file, then you can to sort your recovered files by extension and/or date/time.

How to protect your computer from Jacksteam2018@protonmail.com ransomware?

Most antivirus applications already have built-in protection system against the crypto virus. Therefore, if your computer does not have an antivirus program, make sure you install it. As an extra protection, run the HitmanPro.Alert.

Use HitmanPro.Alert to protect your personal computer from Jacksteam2018@protonmail.com ransomware

HitmanPro.Alert is a small security tool. It can check the system integrity and alerts you when critical system functions are affected by malware. HitmanPro.Alert can detect, remove, and reverse ransomware effects.

Click the link below to download the latest version of HitmanPro.Alert for Windows. Save it directly to your MS Windows Desktop.

When the download is complete, open the file location. You will see an icon like below.

Double click the HitmanPro Alert desktop icon. After the utility is opened, you’ll be shown a window where you can select a level of protection, as on the image below.

Now click the Install button to activate the protection.

Finish words

Once you’ve finished the guide shown above, your system should be clean from Jacksteam2018@protonmail.com ransomware virus and other malware. Your PC system will no longer encrypt your photos, documents and music. Unfortunately, if the tutorial does not help you, then you have caught a new variant of ransomware virus, and then the best way – ask for help here.