How to remove “Unauthorized Access Detected” pop-up [Microsoft Support Scam]

The Unauthorized Access Detected is a misleading ‘ad’ site that created in order to force you into calling the fake Microsoft Support Service. If the “Unauthorized Access Detected” web page popping up in your web-browser then this might be a sign that your PC system is affected with an ‘ad-supported’ software (also known as adware). It is a type of harmful applications that designed to open a lot of intrusive popup advertisements. Unlike viruses, the ad supported software will not delete or infect your files, but its actions will cause some problems with your internet browser. This is because, it will affect your computer, get full access to your web-browsers such as Google Chrome, Mozilla Firefox, MS Edge and Microsoft Internet Explorer and can alter their settings. Of course, it did not ask you for permission and do it secretly as possible. Once your internet browser settings will be modified, you’ll be re-directed to unwanted advertisements, some of which can lead to harmful or misleading web-sites like the “Unauthorized Access Detected” ads. For this reason, we recommend that you begin the clean up of your personal computer as soon as possible and thereby get rid of “Unauthorized Access Detected” popup scam from your web-browser.

The ad supported software that displays misleading “Unauthorized Access Detected” popups on your personal computer, is the part of the software that is used as an online promotional tool. It’s created with the sole purpose to display dozens of popup advertisements, and thus to promote the goods and services in an open web-browser window. Moreover, the adware can substitute the legitimate ads on misleading or even banners that can offer to visit malicious web-pages. The reason is simple, many advertisers agree on any ways to attract users to their web-pages, so the developers of adware, often forcing users to click on an advertising link. For each click on a link, the creators of the ad-supported software receive income.

The adware can modify the settings of the Mozilla Firefox, Google Chrome, Internet Explorer and Edge, but often that a malicious software such as this can also affect all types of browsers by modifying their desktop shortcut files. Thus forcing the user each time start the internet browser to see the intrusive “Unauthorized Access Detected” web page.

To find out how to get rid of “Unauthorized Access Detected” popup scam, we advise to read the guidance added to this post below. The guidance was created by experienced security professionals who discovered a method to remove the annoying ad supported software out of the personal computer.

How to remove “Unauthorized Access Detected” pop up

In the few simple steps below, we’ll try to cover the Chrome, Mozilla Firefox, Edge and IE and provide general advice to delete “Unauthorized Access Detected” pop-up scam. You may find some minor differences in your Windows install. No matter, you should be okay if you follow the steps outlined below: delete all suspicious and unknown programs, reset web-browsers settings, fix web-browsers shortcuts, delete malicious scheduled tasks, run free malicious software removal tools. Read this manual carefully, bookmark or print it, because you may need to exit your web browser or restart your PC system.

To remove “Unauthorized Access Detected”, use the following steps:

1. How to manually get rid of “Unauthorized Access Detected”
   • Remove suspicious software by using Microsoft Windows Control Panel
   • Fix affected web-browsers shortcuts to get rid of “Unauthorized Access Detected” redirect
   • Remove “Unauthorized Access Detected” pop-up scam from Internet Explorer
   • Remove “Unauthorized Access Detected” pop up from FF
   • Remove “Unauthorized Access Detected” pop up from Google Chrome
   • Remove unwanted Scheduled Tasks
2. How to remove “Unauthorized Access Detected” popup scam with free programs
   • Run Zemana Anti-malware to delete “Unauthorized Access Detected”
   • Run Malwarebytes to remove “Unauthorized Access Detected” pop-up scam
   • Remove “Unauthorized Access Detected” pop up and harmful extensions with AdwCleaner
3. Stop “Unauthorized Access Detected” pop up and other undesired web pages
4. Do not know how your internet browser has been hijacked by “Unauthorized Access Detected” popup?
5. Finish words

How to manually get rid of “Unauthorized Access Detected”

The following instructions is a step-by-step guide, which will help you manually get rid of “Unauthorized Access Detected” pop-up from the Google Chrome, Firefox, Internet Explorer and Edge.

Remove suspicious software by using Microsoft Windows Control Panel

Some of PUPs, adware and browser hijackers can be deleted using the Add/Remove programs tool which is located in the Microsoft Windows Control Panel. So, if you are running any version of Microsoft Windows and you have noticed an unwanted application, then first try to remove it through Add/Remove programs.

Carefully browse through the list of installed software and remove suspicious programs. We advise to click ‘Installed programs’ and even sorts all installed applications by date. When you have found anything suspicious that may be the ad-supported software, adware or potentially unwanted applications, then choose this program and click ‘Uninstall’ in the upper part of the window. If the suspicious program blocked from removal, then run Revo Uninstaller Freeware to fully remove it from your personal computer.

Fix affected web-browsers shortcuts to get rid of “Unauthorized Access Detected” redirect

Important to know, most anti malware programs that are able to delete adware which shows misleading “Unauthorized Access Detected” pop-up on your personal computer, but unable to find and recover changed shortcuts. So, you need to fix the desktop shortcuts for your Mozilla Firefox, Chrome, Microsoft Internet Explorer and Edge browsers manually.

To clear the internet browser shortcut, right-click to it and choose Properties. On the Shortcut tab, locate the Target field. Click inside, you will see a vertical line – arrow pointer, move it (using -> arrow key on your keyboard) to the right as possible. You will see a text like “http://site.address” which has been added here. You need to delete it.

When the text is removed, press the OK button. You need to clean all shortcuts of all your browsers, as they may be hijacked too.

Remove “Unauthorized Access Detected” pop-up scam from Internet Explorer

The Microsoft Internet Explorer reset is great if your internet browser is hijacked or you have unwanted addo-ons or toolbars on your browser, which installed by an malware.

First, open the Microsoft Internet Explorer. Next, click the button in the form of gear (). It will display the Tools drop-down menu, click the “Internet Options” as displayed in the following example.

In the “Internet Options” window click on the Advanced tab, then press the Reset button. The IE will show the “Reset Internet Explorer settings” window as on the image below. Select the “Delete personal settings” check box, then click “Reset” button.

You will now need to restart your personal computer for the changes to take effect.

Remove “Unauthorized Access Detected” pop up from FF

If the Firefox settings like newtab page, start page and search provider by default have been replaced by the ‘ad supported’ software, then resetting it to the default state can help.

First, open the FF and click button. It will open the drop-down menu on the right-part of the web-browser. Further, click the Help button () as displayed on the screen below

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In the Help menu, select the “Troubleshooting Information” option. Another way to open the “Troubleshooting Information” screen – type “about:support” in the web browser adress bar and press Enter. It will display the “Troubleshooting Information” page as displayed in the figure below. In the upper-right corner of this screen, click the “Refresh Firefox” button.

It will show the confirmation dialog box. Further, click the “Refresh Firefox” button. The Firefox will start a procedure to fix your problems that caused by the ‘ad supported’ software which designed to display misleading “Unauthorized Access Detected” pop-up scam within your browser. After, it’s complete, click the “Finish” button.

Remove “Unauthorized Access Detected” pop up from Google Chrome

Reset Google Chrome settings is a easy way to remove the adware, malicious and adware extensions, as well as to recover the web-browser’s homepage, new tab and search engine by default that have been modified by adware which displays misleading “Unauthorized Access Detected” pop-up on your machine.

1. First, start the Google Chrome and press the Menu icon (icon in the form of three dots).
2. It will show the Chrome main menu. Choose More Tools, then click Extensions.
3. You’ll see the list of installed plugins. If the list has the extension labeled with “Installed by enterprise policy” or “Installed by your administrator”, then complete the following instructions: Remove Chrome extensions installed by enterprise policy.
4. Now open the Google Chrome menu once again, click the “Settings” menu.
5. Next, click “Advanced” link, which located at the bottom of the Settings page.
6. On the bottom of the “Advanced settings” page, click the “Reset settings to their original defaults” button.
7. The Google Chrome will show the reset settings prompt as shown on the screen above.
8. Confirm the browser’s reset by clicking on the “Reset” button.
9. To learn more, read the blog post How to reset Google Chrome settings to default.

Remove unwanted Scheduled Tasks

If the annoying “Unauthorized Access Detected” site opens automatically on Windows startup or at equal time intervals, then you need to check the Task Scheduler Library and remove all the tasks which have been created by ‘ad-supported’ applications.

Press Windows and R keys on your keyboard simultaneously. It will open a prompt that titled with Run. In the text field, type “taskschd.msc” (without the quotes) and click OK. Task Scheduler window opens. In the left-hand side, click “Task Scheduler Library”, as on the image below.

In the middle part you will see a list of installed tasks. Select the first task, its properties will be open just below automatically. Next, press the Actions tab. Necessary to look at the text which is written under Details. Found something like “explorer.exe http://site.address” or “chrome.exe http://site.address” or “firefox.exe http://site.address”, then you need get rid of this task. If you are not sure that executes the task, then google it. If it is a component of the malicious application, then this task also should be removed.

Further press on it with the right mouse button and select Delete as on the image below.

Repeat this step, if you have found a few tasks that have been created by ‘ad-supported’ program. Once is finished, close the Task Scheduler window.

How to remove “Unauthorized Access Detected” popup scam with free programs

There are not many good free antimalware applications with high detection ratio. The effectiveness of malicious software removal utilities depends on various factors, mostly on how often their virus/malware signatures DB are updated in order to effectively detect modern malware, adware, hijacker infections and other potentially unwanted programs. We suggest to use several programs, not just one. These programs that listed below will help you get rid of all components of the adware from your disk and Windows registry and thereby delete “Unauthorized Access Detected” pop-up scam.

Run Zemana Anti-malware to delete “Unauthorized Access Detected”

You can delete “Unauthorized Access Detected” popup automatically with a help of Zemana Anti-malware. We advise this malware removal utility because it may easily remove hijackers, potentially unwanted software, ‘ad supported’ software which redirects your web browser to “Unauthorized Access Detected” site with all their components such as folders, files and registry entries.

Click the link below to download Zemana Free. Save it on your MS Windows desktop.

Once downloading is done, close all applications and windows on your PC. Open a directory in which you saved it. Double-click on the icon that’s named Zemana.AntiMalware.Setup as on the image below.

When the setup starts, you will see the “Setup wizard” which will allow you install Zemana Anti-Malware (ZAM) on your PC system.

Once installation is complete, you will see window as shown on the screen below.

Now press the “Scan” button. Zemana application will scan through the whole computer for the ad supported software that causes multiple misleading “Unauthorized Access Detected” alerts and popups. A scan can take anywhere from 10 to 30 minutes, depending on the number of files on your computer and the speed of your PC.

After the scanning is finished, Zemana Free will display you the results. You may move threats to Quarantine (all selected by default) by simply click “Next” button.

The Zemana will begin to remove ‘ad supported’ software that causes web-browsers to open misleading “Unauthorized Access Detected” pop up .

Run Malwarebytes to remove “Unauthorized Access Detected” pop-up scam

Delete “Unauthorized Access Detected” pop up manually is difficult and often the adware is not completely removed. Therefore, we recommend you to use the Malwarebytes Free which are completely clean your machine. Moreover, the free program will help you to remove malicious software, PUPs, toolbars and hijackers that your PC can be infected too.

1. Download MalwareBytes AntiMalware (MBAM) by clicking on the link below. Save it to your Desktop.
   
   

   Malwarebytes Anti-malware
   326462 downloads
   Author: Malwarebytes
   Category: Security tools
   Update: April 15, 2020
   
2. After the download is finished, close all programs and windows on your PC system. Open a file location. Double-click on the icon that’s named mb3-setup.
3. Further, click Next button and follow the prompts.
4. Once installation is finished, click the “Scan Now” button . MalwareBytes AntiMalware (MBAM) tool will begin scanning the whole computer to find out ‘ad supported’ software that causes browsers to show misleading “Unauthorized Access Detected” pop-up. A scan can take anywhere from 10 to 30 minutes, depending on the number of files on your system and the speed of your computer. During the scan MalwareBytes Anti Malware (MBAM) will detect all threats exist on your PC.
5. After that process is finished, MalwareBytes Anti Malware (MBAM) will open a list of all threats detected by the scan. Review the report and then click “Quarantine Selected”. Once the cleaning process is done, you can be prompted to restart your PC system.

The following video offers a tutorial on how to remove browser hijackers, adware and other malware with MalwareBytes AntiMalware (MBAM).

Remove “Unauthorized Access Detected” pop up and harmful extensions with AdwCleaner

If MalwareBytes anti-malware or Zemana Anti-Malware cannot delete this adware, then we recommends to run the AdwCleaner. AdwCleaner is a free removal utility for browser hijackers, potentially unwanted software, toolbars and adware that cause misleading “Unauthorized Access Detected” popup scam to appear.

Click the following link to download the latest version of AdwCleaner for MS Windows. Save it to your Desktop so that you can access the file easily.

Download and use AdwCleaner on your system. Once started, press “Scan” button to scan for ad-supported software that shows misleading “Unauthorized Access Detected” pop-up on your computer and other undesired software on your computer. When AdwCleaner completes the scan, it’ll create a list of unwanted and adware programs. Once you have selected what you want to delete from your PC, press Clean button.

All-in-all, AdwCleaner is a fantastic free tool to clean your machine from any undesired applications. The AdwCleaner is portable program that meaning, you don’t need to install it to run it. AdwCleaner is compatible with all versions of Microsoft Windows OS from MS Windows XP to Windows 10. Both 64-bit and 32-bit systems are supported.

Stop “Unauthorized Access Detected” pop up and other undesired web pages

By installing an ad-blocker program such as AdGuard, you’re able to block “Unauthorized Access Detected” scam, autoplaying video ads and delete a large amount of distracting and unwanted ads on web-pages.

Installing the AdGuard ad-blocking program is simple. First you will need to download AdGuard by clicking on the link below. Save it on your Microsoft Windows desktop.

Once the downloading process is complete, double-click the downloaded file to start it. The “Setup Wizard” window will show up on the computer screen like below.

Follow the prompts. AdGuard will then be installed and an icon will be placed on your desktop. A window will show up asking you to confirm that you want to see a quick guide as on the image below.

Click “Skip” button to close the window and use the default settings, or click “Get Started” to see an quick instructions which will assist you get to know AdGuard better.

Each time, when you launch your system, AdGuard will start automatically and stop advertisements, “Unauthorized Access Detected” pop-ups, as well as other malicious or misleading web-pages. For an overview of all the features of the program, or to change its settings you can simply double-click on the AdGuard icon, which is located on your desktop.

Do not know how your internet browser has been hijacked by “Unauthorized Access Detected” popup?

The ‘ad supported’ software usually is bundled with another program in the same setup file. The risk of this is especially high for the various freeware downloaded from the Web. The makers of the programs are hoping that users will run the quick installation option, that is simply to click the Next button, without paying attention to the information on the screen and do not carefully considering every step of the installation procedure. Thus, the adware can infiltrate your computer without your knowledge. Therefore, it is very important to read all the information that tells the program during install, including the ‘Terms of Use’ and ‘Software license’. Use only the Manual, Custom or Advanced installation option. This method will allow you to disable all optional and unwanted applications and components.

Finish words

Now your computer should be clean of the adware that causes multiple misleading “Unauthorized Access Detected” alerts and pop-ups. Delete AdwCleaner. We suggest that you keep Zemana Anti-Malware (to periodically scan your machine for new adwares and other malware) and AdGuard (to help you stop unwanted popups and harmful web-pages). Moreover, to prevent ad supported softwares, please stay clear of unknown and third party software, make sure that your antivirus application, turn on the option to detect PUPs (potentially unwanted programs).

If you need more help with “Unauthorized Access Detected” pop up related issues, go to our Spyware/Malware removal forum.