How to uninstall MotivePrime app/extension from Mac (Virus removal guide)

What is MotivePrime

MotivePrime is an Adware application that targets Mac platform. Adware is something you should be aware of even if you are using Safari, Google Chrome, or another modern web browser. This is the name of malware designed to display unwanted ads and pop-ups on the browser screen. The reason for the existence of adware is to make a profit for its author.

Worst of all, MotivePrime can be used to collect your personal information (your IP address, pages viewed, search queries, keystrokes, geo-locations), which can then be shared with third parties. This puts your privacy information at a security risk.

How does MotivePrime get on your MAC

Adware usually comes bundled with some free applications that users download from the Internet. So, remember, have you ever downloaded and run any free programs. To avoid adware infection: in the installation wizard, you must be proactive and carefully read the “Terms of Use”, “License Agreement” and other installation screens, always select “Manual” or “Advanced” installation mode when installing anything downloaded from the world wide web.

Threat Summary

https://www.myantispyware.com/wp-admin/media-upload.php?post_id=77558&type=image&TB_iframe=1

Name	MotivePrime, “MotivePrime 1.0”
Type	adware, PUP (potentially unwanted program), Mac malware, Mac virus
Detection Names	OSX.Trojan.Gen, Program:MacOS/Vigram.A, ApplicUnwnt, Adware/Adload!OSX, Osx.Adware.Cimpli, Trojan-Downloader.OSX.Adload, Adware.MAC.Generic and MacOS.Agent-MT
Distribution	Freeware installers, fake update tools, misleading pop up advertisements and torrent downloads
Symptoms	Every time you perform an Internet search, your web-browser is redirected to another web-page, unclosable window appear and recommend fake Flash updates, your MAC OS starts automatically installing unwanted software, unwanted web-browser toolbars, your internet browser startpage has changed and you cannot change it back, slow Internet browsing speeds.
Removal	MotivePrime removal guide

How to remove MotivePrime from Mac

There exist some free adware removal tools. Also it is possible to remove MotivePrime adware manually. But we suggest to combine these methods below into the one removal algorithm. Follow the steps listed below. Some of the steps will require you to restart your machine or close this webpage. So, read this instructions carefully, then bookmark this page or open it on your smartphone for later reference.

To remove MotivePrime, complete the following steps:

1. Remove unwanted profiles on Mac computer
2. Delete MotivePrime associated software by using the Finder
3. Remove MotivePrime related files and folders
4. Scan your Mac with MalwareBytes
5. Remove MotivePrime from Safari, Chrome, Firefox
6. How to stay safe online

Remove unwanted profiles on Mac computer

MotivePrime can install a configuration profile on the Mac system to block changes made to the browser settings. Therefore, you need to open system preferences, find and delete the profile installed by the adware.

Click the System Preferences icon ( ) in the Dock, or choose Apple menu ( ) > System Preferences.

In System Preferences, click Profiles, then select a profile related to MotivePrime.

Click the minus button ( – ) located at the bottom-left of the Profiles screen to remove the profile.
Note: if you do not see Profiles in the System Preferences, that means there are no profiles installed on your Mac, which is normal.

Delete MotivePrime associated software by using the Finder

In order to get rid of PUPs, adware software and browser hijackers, open the Finder and click on “Applications”. Check the list of installed apps. For the ones you do not know, run an Internet search to see if they are adware software, browser hijackers and potentially unwanted programs. If yes, delete them off. Even if they are just a applications which you do not use, then deleting them off will increase your MAC OS start up time and speed dramatically.

Open Finder and click “Applications” as shown below.

You will see a list of software installed on your MAC. We recommend to pay maximum attention to the application you installed last. Most likely, it is the MotivePrime . If you are in doubt, you can always check the program by doing a search for her name in Google, Yahoo or Bing.

Once the program which you need to uninstall is found, simply right click on its name, and choose “Move to Trash”.

Don’t forget, select Finder, then “Empty Trash”.

Remove MotivePrime related files and folders

Now you need to try to find MotivePrime related files and folders, and then delete them manually. You need to look for these files in certain directories. To quickly open them, we recommend using the “Go to Folder…” command.

MotivePrime creates several files, these files must be found and removed. Below is a list of files associated with this unwanted application.

• /Library/LaunchDaemons/com.MotivePrime.system.plist
• ~/Library/LaunchAgents/com.MotivePrime.service.plist
• /Library/Application Support/.(RANDOM)/System/com.MotivePrime.system
• ~/Library/Application Support/.(RANDOM)/Services/com.MotivePrime.service.app

Some files created by MotivePrime are hidden from the user. To find and delete them, you need to enable “show hidden files”. To do this, use the shortcut CMD + SHIFT + . Press once to show hidden files and again to hide them. There is another way. Click Finder -> Applications -> Utilities -> Terminal. In Terminal, paste the following text: defaults write com.apple.finder AppleShowAllFiles YES

Press Enter. Hold the ‘Option/alt’ key, then right click on the Finder icon in the dock and click Relaunch.

Click on the Finder icon. From the menu bar, select Go and click “Go to Folder…”. As a result, a small window opens that allows you to quickly open a specific directory.

Check for MotivePrime generated files in the /Library/LaunchAgents folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/LaunchAgents

This will open the contents of the “/Library/LaunchAgents” folder. Look carefully at it and pay special attention to recently created files, as well as files that have a suspicious name. Move all suspicious files to the Trash. A few examples of files: com.MotivePrime.service.plist, macsearch.plist, com.google.defaultsearch.plist, , installapp.plist, search.plist, com.net-preferences.plist and com.machelper.plist. Most often, adware, browser hijackers and PUPs create several files with similar names.

Check for MotivePrime generated files in the /Library/Application Support folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/Application Support

This will open the contents of the “Application Support” folder. Look carefully at its contents, pay special attention to recently added/changed folders and files. Check the contents of suspicious folders, if there is a file with a name similar to com.MotivePrime.system, then this folder must be deleted. Move all suspicious folders and files to the Trash.

Check for MotivePrime generated files in the “~/Library/LaunchAgents” folder

In the “Go to Folder…” window, type the following text and press Go:
~/Library/LaunchAgents

Proceed in the same way as with the “/Library/LaunchAgents” and “/Library/Application Support” folders. Look for suspicious and recently added files. Move all suspicious files to the Trash.

Check for MotivePrime generated files in the /Library/LaunchDaemons folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/LaunchDaemons

Carefully browse the entire list of files and pay special attention to recently created files, as well as files that have a suspicious name. Move all suspicious files to the Trash. A few examples of files to be deleted: com.macsearch.system.plist, com.installapp.system.plist, com.machelper.system.plist, com.search.system.plist and com.MotivePrime.system.plist. In most cases, adware, potentially unwanted programs and browser hijackers create several files with similar names.

Scan your Mac with MalwareBytes

We suggest using MalwareBytes Anti-Malware to scan the Apple computer for potentially unwanted programs, browser hijackers and adware. This free tool is an advanced malicious software removal program developed by (c) Malwarebytes lab. This program uses the world’s most popular anti-malware technology. It’s able to help you get rid of potentially unwanted software and other security threats from your Apple computer for free.

1. Installing the MalwareBytes Anti-Malware is simple. First you will need to download MalwareBytes on your MAC OS from the following link.
   
   

   Malwarebytes Anti-malware (Mac)
   20850 downloads
   Author: Malwarebytes
   Category: Security tools
   Update: September 10, 2020
   
2. Once the download is complete, close all apps and windows on your MAC OS. Open a folder in which you saved it. Run the downloaded file and follow the prompts.
3. Click the “Scan” button for scanning your machine for the MotivePrime . This task can take quite a while, so please be patient. While the MalwareBytes Anti-Malware is scanning, you can see number of objects it has identified either as being malicious software.
4. Once the checking is complete, MalwareBytes AntiMalware will prepare a list of unwanted programs and adware. Review the report and then click “Quarantine”.

Remove MotivePrime from Safari, Chrome, Firefox

This step will show you how to get rid of harmful extensions. This can get rid of MotivePrime adware and fix some surfing issues, especially after adware infection.

Google Chrome	Mozilla Firefox
Click on ‘three dots menu’ button at the top right corner of the Google Chrome window. Select ‘More tools’, then ‘Extensions’. Click ‘Remove’ to uninstall an extension. Click ‘Remove’ in the dialog box. You can also try to remove MotivePrime by reset Chrome settings.	Click on ‘menu’ button and select ‘Add-ons’. Go to ‘Extensions’ tab. To uninstall an add-on, click on ‘Remove’ button next to it. If you are still experiencing problems with MotivePrime adware software removal, you need to reset Mozilla Firefox browser.
Safari
On the top menu select ‘Safari’, then ‘Preferences’. Select ‘Extensions’ tab. Select an extension you want to delete and click ‘Uninstall’ button next to it.

How to stay safe online

One of the worst things is the fact that you cannot stop all malicious web sites using only built-in Microsoft Windows capabilities. However, there is a application out that you can use to stop intrusive web browser redirects, advertisements and popups in any modern web-browsers including Chrome, Firefox and Safari. It’s named Adguard and it works very well.

Visit the following page to download AdGuard.

After the download is complete, run the downloaded file. The “Setup Wizard” window will show up on the computer screen.

Follow the prompts. AdGuard will then be installed. A window will show up asking you to confirm that you want to see a quick guide. Click “Skip” button to close the window and use the default settings, or press “Get Started” to see an quick instructions that will assist you get to know AdGuard better.

Each time, when you start your Apple Mac, AdGuard will launch automatically and stop intrusive pop up advertisements, block malicious and misleading web sites.

To sum up

Once you have removed the MotivePrime adware software using the step-by-step instructions, Google Chrome, Safari and Firefox will no longer display any unwanted ads. Unfortunately, if the steps does not help you, then you have caught a new adware software, and then the best way – ask for help here.