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Remove GandCrab V5 ransomware virus (Restore encrypted files)

Myantispyware team September 27, 2018    

What is GandCrab V5? Security researchers discovered a new variant of the GandCrab ransomware which named GandCrab V5. It appends a random 5 character extension to encrypted file names. This blog post will provide you a brief summary of information related to this new virus and how to restore all encrypted files for free.

GandCrab V5

The GandCrab V5 is a malicious software that created in order to encrypt documents, photos and music. It hijack a whole PC system or its data and demand a ransom in order to unlock (decrypt) them. The makers of the GandCrab V5 ransomware have a strong financial motive to infect as many personal computers as possible. The files that will be encrypted include the following file extensions:

.bar, .css, .webp, .iwd, .wps, .1, .d3dbsp, .crw, .snx, .wsh, .w3x, .wm, .wp6, .xls, .fsh, .wdb, .sav, .dazip, .hplg, .rtf, .dcr, .xbdoc, .mpqge, .wmf, .sidn, .txt, .fpk, .cer, .wmv, .dba, .ztmp, .2bp, .qdf, .png, .wbd, .wcf, .ysp, .zif, .crt, .p12, wallet, .wpa, .xml, .yml, .m4a, .raf, .wma, .gho, .ibank, .z3d, .wbz, .mp4, .mrwref, .pptx, .wmo, .xy3, .psk, .rofl, .itl, .hvpl, .kf, .xmmap, .mddata, .lbf, .wpt, .flv, .lvl, .y, .pdd, .wsc, .big, .pak, .nrw, .jpg, .t12, .cfr, .odc, .accdb, .xwp, .js, .0, .bc6, .xll, .wpd, .ff, .mcmeta, .itdb, .desc, .upk, .ntl, .epk, .x3f, .yal, .itm, .wsd, .lrf, .forge, .wbmp, .wbk, .py, .webdoc, .sum, .xlgc, .arw, .bkf, .orf, .db0, .t13, .wp7, .x, .ybk, .srf, .bsa, .mef, .zi, .docm, .das, .pst, .sb, .rar, .rim, .pdf, .wpw, .rwl, .arch00, .xlsm, .odm, .zip, .kdb, .ppt, .xld, .dng, .cr2, .3dm, .pem, .mdb, .wri, .wpd, .sis, .csv, .psd, .xx, .ws, .jpe, .vpk, .xlsb, .pkpass, .bik, .bkp, .xlsx, .wmv, .r3d, .wp5, .wpl, .asset, .xyp, .raw, .zabw, .icxs, .xpm, .wbc, .mdf, .ptx, .odp, .wps, .xmind, .wpg, .fos, .3fr, .layout, .zip, .re4, .jpeg, .tor, .wp, .mdbackup, .xdb, .avi, .vcf, .1st, .mlx, .wotreplay, .vfs0, .xlsm, .wdp, .wb2, .map, .litemod, .rw2, .zdc, .x3d, .slm, .xls, .sie, .wma, .dxg, .sql, .odt, .p7b, .doc, .gdb, .vpp_pc, .wp4, .wav, .esm, .mov, .menu, .xbplate, .der, .svg, .x3f, .ltx, .ai, .wpe, .xlk, .qic, .m3u, .cas, .docx, .7z, .bc7, .vdf, .3ds, .wgz, .srw, .sidd, .sid, .m2, .xf, .wot, .hkdb, .ods, .hkx, .rgss3a, .iwi, .wire, .syncdb, .pfx, .bay, .zdb, .zw, .kdc, .eps, .sr2, .indd, .p7c, .xdl, .blob, .dwg, .xxx, .wmd, .ncf, .erf, .xyw, .wbm, .wn, .cdr, .pptm, .dbf, .wpb, .vtf, .xlsx, .pef, .tax, .rb, .odb, .z, .xar, .apk, .dmp

When encrypting a file it will add a random extension to each encrypted file name to identify that the file has been encrypted. For example, a file named sample.doc would be encrypted and renamed to sample.doc.tfbna. Once the process is finished, it will create a file named ‘[EXT]-DECRYPT.html’ with ransom demanding message. It includes instructions on how to purchase GandCrab V5 Decryptor to decrypt all personal files. You can see an one of the variants of the ransom note below:

—= GANDCRAB V5.0 =—

Attention!

All your files, documents, photos, databases and other important files are encrypted and have the extension:
The only method of recovering files is to purchase an unique private key. Only we can give you this key and only we can recover your files.

The server with your key is in a closed network TOR. You can get there by the following ways:>

• Download Tor browser – https://www.torproject.org/
• Install Tor browser
• Open Tor Browser
• Open link in TOR browser: http://gandcrabmfe6mnef.onion/
• Follow the instructions on this page

On our page you will see instructions on payment and get the opportunity to decrypt 1 file for free.

ATTENTION!

IN ORDER TO PREVENT DATA DAMAGE:

* DO NOT MODIFY ENCRYPTED FILES
* DO NOT CHANGE DATA BELOW

The ransom note encourages victim to contact GandCrab V5’s developers in order to decrypt all photos, documents and music. These persons will require to pay a ransom (usually demand for $1200 in Bitcoins). We don’t recommend paying a ransom for GandCrab V5 Decryptor, as there is no guarantee that you will be able to decrypt your photos, documents and music. Especially since you have a chance to restore your files for free using free tools like ShadowExplorer and PhotoRec.

Unfortunately, at this time, victims of the GandCrab V5 ransomware cannot decrypt encrypted documents, photos and music without the actual encryption key. But you can use our guidance below to find out and remove GandCrab V5 virus from your computer as well as restore encrypted photos, documents and music for free.

Table of contents

  1. GandCrab V5 Decryptor
  2. How to remove GandCrab V5 ransomware virus
    • How to remove GandCrab V5 with Zemana Anti-malware
    • Run Malwarebytes to remove GandCrab V5 ransomware virus
    • If the problem with GandCrab V5 virus is still remained
  3. Restoring files encrypted with GandCrab V5 ransomware
    • Use shadow copies to restore files encrypted by GandCrab V5
    • Restore files encrypted by GandCrab V5 with PhotoRec
  4. How to prevent your system from becoming infected by GandCrab V5 ransomware?
    • Run CryptoPrevent to protect your system from GandCrab V5 ransomware
  5. Finish words

GandCrab V5 Decryptor

Currently there is no available way to download the GandCrab V5 Decryptor for free, but you have a chance to restore encrypted files for free. If your files have been locked by the GandCrab V5 ransomware virus, We suggests: do not to pay the ransom. If this malicious software make money for its developers, then your payment will only increase attacks against you. Of course, decryption without the GandCrab V5 Decryptor is not feasible, but that does not mean that this virus must seriously disrupt your live. The free utilities listed below has the ability to search for and remove GandCrab V5 ransomware and prevent any further damage. After that you can recover encrypted photos, documents and music from their Shadow Copies or using file restore utility.

How to remove GandCrab V5 ransomware virus

There are not many good free anti-malware applications with high detection ratio. The effectiveness of malware removal utilities depends on various factors, mostly on how often their virus/malware signatures DB are updated in order to effectively detect modern malicious software, adware, ransomware and other unwanted programs. We recommend to use several programs, not just one. These applications which listed below will allow you get rid of all components of the GandCrab V5 virus from your disk and Windows registry.




How to remove GandCrab V5 with Zemana Anti-malware

Zemana Anti-malware is a utility that can get rid of ransomware viruses, adware, PUPs, browser hijackers and other malicious software from your PC easily and for free. Zemana Anti-malware is compatible with most antivirus software. It works under Windows (10 – XP, 32 and 64 bit) and uses minimum of machine resources.

Now you can set up and use Zemana to delete GandCrab V5 virus from your internet browser by following the steps below:

Click the following link to download Zemana Free install package named Zemana.AntiMalware.Setup on your PC. Save it to your Desktop so that you can access the file easily.

Zemana AntiMalware
Zemana AntiMalware
164986 downloads
Author: Zemana Ltd
Category: Security tools
Update: July 16, 2019

Start the installer after it has been downloaded successfully and then follow the prompts to set up this tool on your personal computer.

Zemana Free SetupWizard

During install you can change certain settings, but we advise you don’t make any changes to default settings.

When installation is done, this malware removal tool will automatically start and update itself. You will see its main window like below.

Now click the “Scan” button . Zemana AntiMalware (ZAM) program will scan through the whole system for the GandCrab V5 ransomware and other security threats. Depending on your computer, the scan can take anywhere from a few minutes to close to an hour. When a threat is detected, the count of the security threats will change accordingly.

Zemana AntiMalware (ZAM) search for GandCrab V5 ransomware virus and other kinds of potential threats such as malware and PUPs

When the system scan is finished, the results are displayed in the scan report. When you’re ready, press “Next” button.

Zemana scan is done

The Zemana Anti-Malware will remove GandCrab V5 ransomware and other kinds of potential threats such as malicious software and PUPs. Once finished, you can be prompted to reboot your computer to make the change take effect.

Run Malwarebytes to remove GandCrab V5 ransomware virus

Delete GandCrab V5 ransomware virus manually is difficult and often the ransomware virus is not completely removed. Therefore, we advise you to run the Malwarebytes Free that are completely clean your computer. Moreover, the free program will help you to get rid of malware, PUPs, toolbars and ad-supported software that your computer can be infected too.

MalwareBytes Anti Malware (MBAM) for Microsoft Windows, scan for ransomware virus is finished

Download MalwareBytes Free by clicking on the link below.

Malwarebytes Anti-malware
Malwarebytes Anti-malware
327224 downloads
Author: Malwarebytes
Category: Security tools
Update: April 15, 2020

Once downloading is done, run it and follow the prompts. Once installed, the MalwareBytes Free will try to update itself and when this process is done, click the “Scan Now” button for checking your personal computer for the GandCrab V5 ransomware and other kinds of potential threats such as malware and potentially unwanted software. This procedure can take some time, so please be patient. Once you have selected what you wish to get rid of from your personal computer click “Quarantine Selected” button.

The MalwareBytes Anti Malware is a free program that you can use to delete all detected folders, files, services, registry entries and so on. To learn more about this malware removal tool, we suggest you to read and follow the step-by-step tutorial or the video guide below.

If the problem with GandCrab V5 virus is still remained

KVRT is a free portable program that scans your computer for adware, PUPs and ransomware such as the GandCrab V5 and allows delete them easily. Moreover, it will also help you get rid of any harmful web browser extensions and add-ons.

Download Kaspersky virus removal tool (KVRT) by clicking on the following link. Save it directly to your MS Windows Desktop.

Kaspersky virus removal tool
Kaspersky virus removal tool
129279 downloads
Author: Kaspersky® lab
Category: Security tools
Update: March 5, 2018

When the download is done, double-click on the Kaspersky virus removal tool icon. Once initialization procedure is finished, you’ll see the Kaspersky virus removal tool screen as on the image below.

Kaspersky virus removal tool main window

Click Change Parameters and set a check near all your drives. Press OK to close the Parameters window. Next click Start scan button to perform a system scan with this tool for the GandCrab V5 virus and other known infections. Depending on your PC, the scan can take anywhere from a few minutes to close to an hour. During the scan KVRT will find threats present on your personal computer.

Kaspersky virus removal tool scanning

When that process is done, a list of all items detected is created as shown on the screen below.

KVRT scan report

Next, you need to click on Continue to start a cleaning process.

Restoring files encrypted with GandCrab V5 ransomware

In some cases, you can restore encrypted files without the use of the GandCrab V5 Decryptor. Try both methods listed below. Important to understand that we cannot guarantee that you will be able to restore all your photos, documents and music encrypted by the GandCrab V5.




Use shadow copies to restore files encrypted by GandCrab V5

In order to restore your photos, documents and music encrypted by the GandCrab V5 ransomware from Shadow Volume Copies you can run a utility named ShadowExplorer. We suggest to use this way as it is easier to find and restore the previous versions of the encrypted files you need in an easy-to-use interface.

Download ShadowExplorer on your MS Windows Desktop from the following link.

ShadowExplorer
ShadowExplorer
439625 downloads
Author: ShadowExplorer.com
Category: Security tools
Update: September 15, 2019

When the downloading process is complete, extract the saved file to a directory on your machine. This will create the necessary files as on the image below.

ShadowExplorer folder

Launch the ShadowExplorerPortable program. Now choose the date (2) that you want to restore from and the drive (1) you want to restore files (folders) from as on the image below.

restore encrypted files with ShadowExplorer tool

On right panel navigate to the file (folder) you want to restore. Right-click to the file or folder and click the Export button as shown in the figure below.

ShadowExplorer restore encrypted files

And finally, specify a directory (your Desktop) to save the shadow copy of encrypted file and press ‘OK’ button.

Restore files encrypted by GandCrab V5 with PhotoRec

Before a file is encrypted, the GandCrab V5 virus makes a copy of this file, encrypts it, and then deletes the original file. This can allow you to restore your files using file restore software such as the PhotoRec.

Download PhotoRec on your Windows Desktop from the following link.

PhotoRec
PhotoRec
221290 downloads
Author: CGSecurity
Category: Security tools
Update: March 1, 2018

Once the download is done, open a directory in which you saved it. Right click to testdisk-7.0.win and choose Extract all. Follow the prompts. Next please open the testdisk-7.0 folder as displayed in the following example.

testdisk photorec folder

Double click on qphotorec_win to run PhotoRec for Microsoft Windows. It will show a screen as shown in the following example.

PhotoRec for windows

Select a drive to recover as displayed below.

photorec choose drive

You will see a list of available partitions. Select a partition that holds encrypted personal files like below.

photorec choose partition

Press File Formats button and specify file types to restore. You can to enable or disable the restore of certain file types. When this is finished, press OK button.

PhotoRec file formats

Next, click Browse button to select where restored personal files should be written, then press Search.

photorec

Count of restored files is updated in real time. All recovered documents, photos and music are written in a folder that you have selected on the previous step. You can to access the files even if the recovery process is not finished.

When the restore is done, click on Quit button. Next, open the directory where recovered photos, documents and music are stored. You will see a contents as on the image below.

PhotoRec - result of restore

All recovered personal files are written in recup_dir.1, recup_dir.2 … sub-directories. If you are looking for a specific file, then you can to sort your restored files by extension and/or date/time.

How to prevent your system from becoming infected by GandCrab V5 ransomware?

Most antivirus programs already have built-in protection system against the ransomware. Therefore, if your computer does not have an antivirus application, make sure you install it. As an extra protection, use the CryptoPrevent.

Run CryptoPrevent to protect your system from GandCrab V5 ransomware

Download CryptoPrevent on your Windows Desktop from the link below.

www.foolishit.com/download/cryptoprevent/

Run it and follow the setup wizard. Once the setup is finished, you will be displayed a window where you can select a level of protection, as shown on the screen below.

CryptoPrevent

Now click the Apply button to activate the protection.

Finish words

Now your computer should be clean of the GandCrab V5 ransomware virus. Uninstall MalwareBytes Anti Malware (MBAM) and KVRT. We suggest that you keep Zemana Free (to periodically scan your system for new malicious software). Make sure that you have all the Critical Updates recommended for MS Windows operating system. Without regular updates you WILL NOT be protected when new ransomware, malicious software and adware are released.

If you are still having problems while trying to remove GandCrab V5 virus from your PC, then ask for help here.

 

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Author: Myantispyware team

Myantispyware is an information security website created in 2004. Our content is written in collaboration with Cyber Security specialists, IT experts, under the direction of Patrik Holder and Valeri Tchmych, founders of Myantispyware.com.

1 Comment

  1. Higuide
    ― October 20, 2018 - 3:14 am  Reply

    mine is V5.0.3, i tried several different recovery programs (easeUS, stellar phoenix, rescuva, disk drill, data recovery pro) and a couple of decrypting programs (that allegedly) ‘works’ like Kaspersky rannoh and bit defender still found no solution to recovering those files after 2 days of trying.

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