Please help me! My notebook was infected with .igvm. It has already been formatted and I am sure it has no more viruses, but the external HD with documents, spreadsheets and photos, is inaccessible. My Personal ID constant on the ransom request is 0297SirjzLJqAZWitUNe4ajwzKrW24dEFWLiLxtfkAnuKVZS. No. I\’m not cheating. I need some help.