How to uninstall ResultsTechGuide app/extension from Mac (Virus removal guide)

What is ResultsTechGuide

According to security specialists, ResultsTechGuide is an adware application. Adware is form of malicious software that can cause issues for your Mac. It can generate numerous additional pop up, banner, pop-under and in-text link ads flooding on your internet browser; collect your privacy data like login details, online searches, etc; run in the background and drag down your MAC running speed; give more chances for other adware, potentially unwanted software even malicious software to get on the system.

Another reason why you need to remove the ResultsTechGuide app is its online data-tracking activity. It can analyze the location and which Net web-sites you visit, and then present advertisements to the types of content, goods or services featured there. The adware authors can collect and sell your browsing information and behavior to third parties.

How does ResultsTechGuide get on your MAC OS

Adware usually gets onto MAC computers by being attached to another program in the same installer. The risk of this is especially high for the various free applications downloaded from the Net. The authors of the software are hoping that users will use the quick setup method, that is simply to click the Next button, without paying attention to the information on the screen and don’t carefully considering every step of the installation procedure. Thus, adware software can infiltrate your MAC without your knowledge. Therefore, it is very important to read everything that the program says during installation, including the ‘Terms of Use’ and ‘Software license’. Use only the Manual, Custom or Advanced setup method. This mode will help you to disable all optional and unwanted programs and components.

Threat Summary

Name	ResultsTechGuide, ResultsTechGuide 1.0 app
Type	adware, PUP (potentially unwanted program), Mac malware, Mac virus
Detection Names	OSX.Trojan.Gen, Osx.Adware.Cimpli, Adware/Adload!OSX, ApplicUnwnt, MacOS.Agent-MT, Trojan-Downloader.OSX.Adload, Adware.MAC.Generic and Program:MacOS/Vigram.A
Distribution	Freeware installers, fake updaters, torrent downloads and shady pop-up ads
Symptoms	When you go to a web site, you’re frequently redirected to another web site that you do not intend to visit, pop-ups and newtabs are loaded without your request, unexpected program installed without your consent, an unexpected toolbar appears in your internet browser, your Mac settings are being changed without your request, fast Internet but slow browsing speeds.
Removal	ResultsTechGuide removal guide

How to Remove ResultsTechGuide adware (removal steps)

Fortunately, we have an effective method which will help you manually or/and automatically remove ResultsTechGuide from your web browser and bring your internet browser settings, including new tab, homepage and search provider, back to normal. Below you will find a removal steps with all the steps you may need to successfully get rid of adware and its components. Certain of the steps will require you to restart your Apple Mac or close this web-page. So, read this tutorial carefully, then bookmark this page or open it on your smartphone for later reference.

To remove ResultsTechGuide, execute the following steps:

1. Remove profiles created by ResultsTechGuide
2. Delete ResultsTechGuide associated software by using the Finder
3. Remove ResultsTechGuide related files and folders
4. Scan your Mac with MalwareBytes
5. Remove ResultsTechGuide from Safari, Chrome, Firefox
6. How to stay safe online

Remove profiles created by ResultsTechGuide

ResultsTechGuide can make changes to the Mac system such as malicious changes to browser settings, and the addition of malicious system profiles. You need to check the system preferences, find and remove malicious profiles and ensure your settings are as you expect.

Click the System Preferences icon ( ) in the Dock, or choose Apple menu ( ) > System Preferences.

In System Preferences, click Profiles, then select a profile related to ResultsTechGuide.

Click the minus button ( – ) located at the bottom-left of the Profiles screen to remove the profile.
Note: if you do not see Profiles in the System Preferences, that means there are no profiles installed on your Mac computer, which is normal.

Delete ResultsTechGuide associated software by using the Finder

Check the list of installed software and remove all unknown or dubious software. This is an important step, it so often happens that PUPs, adware and browser hijackers are built into free programs, so by removing these applications you can get rid of annoying ads and browser redirects.

Open Finder and click “Applications”.

Very carefully look around the entire list of software installed on your computer. Most likely, one of them is the ResultsTechGuide adware software. Once you’ve found a dubious, unwanted or unused program, right click to it and choose “Move to Trash”. Another solution is drag the program from the Applications folder to the Trash.

Don’t forget, select Finder -> “Empty Trash”.

Remove ResultsTechGuide related files and folders

Now you need to try to find ResultsTechGuide related files and folders, and then delete them manually. You need to look for these files in certain directories. To quickly open them, we recommend using the “Go to Folder…” command.

ResultsTechGuide creates several files, these files must be found and removed. Below is a list of files associated with this unwanted application.

• /Library/LaunchDaemons/com.ResultsTechGuide.system.plist
• ~/Library/LaunchAgents/com.ResultsTechGuide.service.plist
• /Library/Application Support/.(RANDOM)/System/com.ResultsTechGuide.system
• ~/Library/Application Support/.(RANDOM)/Services/com.ResultsTechGuide.service.app

Some files created by ResultsTechGuide are hidden from the user. To find and delete them, you need to enable “show hidden files”. To do this, use the shortcut CMD + SHIFT + . Press once to show hidden files and again to hide them. There is another way. Click Finder -> Applications -> Utilities -> Terminal. In Terminal, paste the following text: defaults write com.apple.finder AppleShowAllFiles YES

Press Enter. Hold the ‘Option/alt’ key, then right click on the Finder icon in the dock and click Relaunch.

Click on the Finder icon. From the menu bar, select Go and click “Go to Folder…”. As a result, a small window opens that allows you to quickly open a specific directory.

Check for ResultsTechGuide generated files in the /Library/LaunchAgents folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/LaunchAgents

This will open the contents of the “/Library/LaunchAgents” folder. Look carefully at it and pay special attention to recently created files, as well as files that have a suspicious name. Move all suspicious files to the Trash. A few examples of files: macsearch.plist, com.machelper.plist, com.net-preferences.plist, search.plist, com.google.defaultsearch.plist, , com.ResultsTechGuide.service.plist and installapp.plist. Most often, PUPs, adware and browser hijackers create several files with similar names.

Check for ResultsTechGuide generated files in the /Library/Application Support folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/Application Support

This will open the contents of the “Application Support” folder. Look carefully at its contents, pay special attention to recently added/changed folders and files. Check the contents of suspicious folders, if there is a file with a name similar to com.ResultsTechGuide.system, then this folder must be deleted. Move all suspicious folders and files to the Trash.

Check for ResultsTechGuide generated files in the “~/Library/LaunchAgents” folder

In the “Go to Folder…” window, type the following text and press Go:
~/Library/LaunchAgents

Proceed in the same way as with the “/Library/LaunchAgents” and “/Library/Application Support” folders. Look for suspicious and recently added files. Move all suspicious files to the Trash.

Check for ResultsTechGuide generated files in the /Library/LaunchDaemons folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/LaunchDaemons

Carefully browse the entire list of files and pay special attention to recently created files, as well as files that have a suspicious name. Move all suspicious files to the Trash. A few examples of files to be deleted: com.installapp.system.plist, com.ResultsTechGuide.system.plist, com.macsearch.system.plist, com.search.system.plist and com.machelper.system.plist. In most cases, potentially unwanted programs, browser hijackers and adware software create several files with similar names.

Scan your Mac with MalwareBytes

If you are still having issues with the ResultsTechGuide removal or just wish to scan your Mac occasionally for adware and other malware, then download MalwareBytes Anti-Malware (MBAM). It’s free for home use, and scans for and removes various unwanted apps that attacks your MAC OS or degrades Apple Mac performance. MalwareBytes AntiMalware (MBAM) can get rid of toolbars, adware, browser hijackers and PUPs as well as malicious software, including ransomware and trojans.

Visit the following page to download MalwareBytes Anti Malware.

When downloading is finished, close all programs and windows on your MAC OS. Open a directory in which you saved it. Run the saved file and follow the prompts.

Once installation is finished, you’ll see window as displayed on the image below.

Now click the “Scan” button for checking your computer for the ResultsTechGuide adware. This process can take quite a while, so please be patient. While the MalwareBytes Free program is scanning, you can see how many objects it has identified as threat.

As the scanning ends, MalwareBytes will show a list of all items found by the scan. You may remove items (move to Quarantine) by simply click “Quarantine” button.

The Malwarebytes will now begin to get rid of ResultsTechGuide .

Remove ResultsTechGuide from Safari, Chrome, Firefox

Annoying ResultsTechGuide adware or other symptoms of adware in your browser is a good reason to locate and delete malicious addons. This is an easy method to recover web-browsers settings and not lose any important information.

Google Chrome	Mozilla Firefox
In the top right hand corner, click on ‘three vertical dots’, and this will open up the main menu on Chrome. In the menu go to ‘More tools’, then ‘Extensions’. Click ‘Remove’ to uninstall an extension. Click ‘Remove’ in the dialog box. You can also try to remove ResultsTechGuide by reset Google Chrome settings.	Click on ‘menu’ button and select ‘Add-ons’. Go to ‘Extensions’ tab. To uninstall an add-on, click on ‘Remove’ button next to it. If you are still experiencing issues with ResultsTechGuide removal, you need to reset Mozilla Firefox browser.
Safari
On the top menu select ‘Safari’, then ‘Preferences’. Select ‘Extensions’ tab. Select an extension you want to delete and click ‘Uninstall’ button next to it.

How to stay safe online

It’s important to use adblocker software such as AdGuard to protect your MAC system from harmful web-pages. Most security experts says that it is okay to stop ads. You should do so just to stay safe! And, of course, the AdGuard can to block misleading and other unwanted web-sites.

1. Visit the following page to download the latest version of AdGuard for Mac OS.
   
   

   AdGuard for Mac download
   3686 downloads
   Author: © Adguard
   Category: Security tools
   Update: January 17, 2018
   
2. After the downloading process is finished, start the downloaded file. You will see the “Setup Wizard” program window. Follow the prompts.
3. When the installation is complete, click “Skip” to close the install program and use the default settings, or click “Get Started” to see an quick tutorial which will allow you get to know AdGuard better.
4. In most cases, the default settings are enough and you don’t need to change anything. Each time, when you run your Apple Mac, AdGuard will run automatically and stop intrusive advertisements, block malicious and misleading websites.

To sum up

Now your computer should be free of the ResultsTechGuide adware. We suggest that you keep MalwareBytes (to periodically scan your MAC for new adware softwares and other malicious software) and AdGuard (to help you stop intrusive pop-up ads and malicious web-pages). Moreover, to prevent any adware, please stay clear of unknown and third party apps.

If you need more help with ResultsTechGuide related issues, go to here.