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Emsisoft STOP Djvu Ransomware Decryptor: How to decrypt encrypted files for Free

Myantispyware team October 21, 2019    

STOP Djvu Ransomware Decryptor is a free decryptor created by Emsisoft and Michael Gillespie that allows everyone to decrypt files that were encrypted with the STOP ransomware. Currently, this decryptor can decrypt most variants of this ransomware (148 variants). Part of other versions of this ransomware, namely, cases when encrypted files have the extension: .DATAWAIT, .INFOWAIT, .puma, .pumax, .pumas, can be decrypted using STOP Puma decryptor. Unfortunately, in most cases, it is impossible to decrypt files that are encrypted with new versions of this ransomware (starting from August 2019). If you become a victim of one of these new variants, then at the moment you can only decrypt files that were encrypted with offline keys.

What is STOP Djvu Ransomware

STOP Djvu Ransomware is the most active and widespread ransomware. Like other ransomware, it is designed to encrypt files that can only be decrypted after payment of the ransom. According to the ID Ransomware, to date, more than 450,000 victims have already been discovered, and their number is increasing by approximately 1,500 people every day. The reason for this is that this ransomware is mainly distributed through adware, cracks, free programs and key generators, allowing users to activate paid software. Children, students and many other users, are looking for freeware, download and run it, not knowing that in this way they can allow the ransomware to penetrate on the computer.

STOP Djvu Ransomware ransomnote

Summary

Name STOP (Djvu) ransomware
Type Crypto virus, Filecoder, Crypto malware, File locker, Ransomware
Encryption algorithm The ransomware encrypts files using a strong encryption algorithm, which is called Salsa20.
Encrypted files extension .STOP, .SUSPENDED, .WAITING, .PAUSA, .CONTACTUS, .DATASTOP, .STOPDATA, .KEYPASS, .WHY, .SAVEfiles, .DATAWAIT, .INFOWAIT, .puma, .pumax, .pumas, .shadow, .djvu, .djvuu, .udjvu, .djvuq, .uudjvu, .djvus, .djvur, .djvut .pdff, .tro, .tfude, .tfudeq, .tfudet, .rumba, .adobe, .adobee, .blower, .promos, .promoz, .promock, .promoks, .promorad, .promorad2, .kroput, .kroput1, .charck, .pulsar1, .klope, .kropun, .charcl, .doples, .luces, .luceq, .chech, .proden, .drume, .tronas, .trosak, .grovas, .grovat, .roland, .refols, .raldug, .etols, .guvara, .browec, .norvas, .moresa, .verasto, .hrosas, .kiratos, .todarius, .hofos, .roldat, .dutan, .sarut, .fedasot, .forasom, .berost, .fordan, .codnat, .codnat1, .bufas, .dotmap, .radman, .ferosas, .rectot, .skymap, .mogera, .rezuc, .stone, .redmat, .lanset, .davda, .poret, .pidon, .heroset, .myskle, .boston, .muslat, .gerosan, ,vesad, .horon, .neras, .truke, .dalle, .lotep, .nusar, .litar, .besub, .cezor, .lokas, .godes, .budak, .vusad, .herad, .berosuce, .gehad, .gusau, .madek, .tocue, .darus, .lapoi, .todar, .dodoc, .bopador, .novasof, .ntuseg, .ndarod, .access, .format, .nelasod, .mogranos, .cosakos, .nvetud, .lotej, .kovasoh, prandel, .zatrov, .masok, .brusaf, londec, .krusop, .mtogas, .coharos, .nasoh, .nacro, .pedro, .nuksus, .vesrato, .masodas, .stare, .cetori, .carote, .shariz, .gero, .hese, .geno, .xoza, .seto, .peta, .moka, .meds, .kvag, .domn, .karl, .nesa, .boot, .noos, .kuub, .reco, .bora, .leto, nols, werd, .coot, .derp, .nakw, .meka, .toec, .mosk, .lokf, .peet, .grod, .mbed, .kodg, .zobm, .rote, .msop, .hets, .righ, .gesd, .merl, .nbes, .mkos, .piny, .redl, .kodc, .nosu, .reha, .topi, .npsg, .btos, .repp, .alka, .bboo, rooe, .mmnn, .ooss, .mool, .nppp, .rezm, .lokd, .foop, .remk, .npsk, opqz, .mado, jope, .mpaj, .lalo, .lezp, .qewe, .mpal, .sqpc, .mzlq, .koti, .covm, .pezi, .nlah, .kkll, .zwer, .nypd, .usam, .tabe, .vawe, .moba, .pykw, .zida, .maas, .repl, .kuus, .erif, .kook, .nile, .oonn, .vari, .boop, .kasp, .ogdo, .npph, .kolz, .copa, .lyli, .moss, .foqe, .mmpa, .efji, .iiss, .jdyi, .vpsh, .agho, .vvoa, .epor, .sglh, .lisp, .weui, .nobu, .igdm, .booa, .omfl, igal, .qlkm, .coos, .wbxd, .pola, .cosd, .plam, .ygkz, .cadq, .ribd, .tirp, .reig, .enfp, .ekvf, .ytbn, .fdcz, .urnb, .lmas, .wrui, .rejg, .pcqq, .igvm, .nusm, .ehiz, .paas, .pahd, .mppq, .qscx, .sspq, .iqll, .ddsg, .piiq, .miis, .neer, .leex, .zqqw, .pooe, .lssr, .zzla, .wwka, .gujd, .ufwj, .moqs, .aeur, .guer, .nooa, .reqg, .hoop, .orkf, .lqqw, .efdc, .wiot, .koom, .rigd, .tisc, .nqsq, .irjg, .vtua, .maql, .zaps, .rugj, .cool, .palq, .stax, .irfk, .qdla, .futm, .utjg, .iisa, .pqgs, .rigj, .robm, .moia, .wnlu, .hgsh, .nnqp, .miia, .loov, .dehd, .nqhd, .vfgj, .maak, .qqqw, .yoqs, .avyu, .cuag, .iips, .qnty, .ccps, .ckae, .eucy, .ooii, .rtgf, .fgui, .fgnh, .iiof, .vyia, .vtym, .kqgs, .bpqd, .rguy, .kkia, .mmuz, .wdlo, .kxde, .udla, .mpag, .gtys, .tuid, .uyjh, .msjd, .jhdd, .dmay, .jhbg, .dewd, .sijr, .bbnm, .byya, .ifla, .errz, .dfwe, .fdcv, .nnuz, .qlln, .rrbb, .rryy, .bbyy, .bbii, .bbzz, .hkgt, .efvc, .lltt, .lloo, .llee, .dkrf, .eiur, .ghsd, .jjll, .hhew, .hhwq, .ggew, .ggeo, .ggwq, .ggyu, .ooxa, .oori, .vvew, .vvyu, .vvwq, .vveo, .vvyu, .qqmt, .cdmx , .cdqw
Ransom note In each directory where the ransomware encrypted the files, it drops a new file (ransom demand message). The very first versions of STOP used the following file names: !!!YourDataRestore!!!.txt, !!!RestoreProcess!!!.txt, !!!INFO_RESTORE!!!.txt, !!RESTORE!!!.txt, !!!!RESTORE_FILES!!!.txt, !!!DATA_RESTORE!!!.txt, !!!RESTORE_DATA!!!.txt, !!!KEYPASS_DECRYPTION_INFO!!!.txt, !!!WHY_MY_FILES_NOT_OPEN!!!.txt, !!!SAVE_FILES_INFO!!!.txt and !readme.txt. Starting with the version that, after encryption, added the .djvu * extension, the ransom note had the following file name: _openme.txt, _open_.txt or _readme.txt. The most recent versions of the STOP Djvu Ransomware use only one file name: _readme.txt.
Contacts STOP ransomware developers often change the email addresses that are used to contact victims, the last of them are listed below: support@freshingmail.top, datarestorehelp@airmail.cc, support@bestyourmail.ch, admin@helpdata.top, manager@time2mail.ch, supportsys@airmail.cc, support@sysmail.ch, helprestoremanager@airmail.cc, manager@mailtemp.ch, supporthelp@airmail.cc, helpteam@mail.ch, restoremanager@airmail.cc, restoreadmin@firemail.cc, restoremanager@firemail.cc, helpdatarestore@firemail.cc, helpmanager@mail.ch, helpmanager@firemail.cc , helpmanager@iran.ir, helprestore@firemail.cc, datarestore@iran.ir, datarestorehelp@firemail.cc, datahelp@iran.ir, restorealldata@firemail.cc, restorefiles@firemail.cc, restoredatahelp@firemail.cc, salesrestoresoftware@firemail.cc, salesrestoresoftware@gmail.com, gorentos@bitmessage.ch
Ransom amount $1999, $999 (if paid within 72 hours)
Encryption keys Security researchers have determined that STOP Djvu Ransomware uses two types of encryption keys. The first one is online keys, the ransomware uses these keys if during encryption it has access to the network and can connect to its command-and-control server. These keys are unique to each computer. The second group is offline keys. The ransomware uses these keys if it does not have a connection to its command-and-control server. These keys are the same for different computers. That is, the same key can be used to decrypt files regardless of which computer they were encrypted on. To date, security researchers have found offline keys for some variants of STOP Djvu Ransomware.

How to decrypt files encrypted by STOP Djvu Ransomware

Depending on the version of STOP Djvu Ransomware, you need to perform different steps to decrypt files. The version of STOP Djvu can be determined by the extension of the encrypted files. Before decrypting files, you need to be 100% sure that the ransomware is completely removed. We recommend that you use several tools (with different anti-virus engines) to scan your computer and remove STOP Ransomware and other malware. Some of the best and free malware removal tools are listed in this article – Best Free Malware Removal Tools.




1. Old STOP ransomware

A variant of STOP ransomware using the extension: .puma, .pumas, .pumax. All known variants of this ransomware can be decrypted using STOP Puma decryptor. Also, with this decryptor, in some cases, files with the following extension can be decrypted: .STOP, .SUSPENDED, .WAITING, .PAUSA, .CONTACTUS, .DATASTOP, .STOPDATA, .KEYPASS, .WHY, .SAVEfiles, .DATAWAIT, .INFOWAIT.

Download the decryptor from the link below

https://www.emsisoft.com/ransomware-decryption-tools/stop-puma

Right-click on the downloaded file (decrypt_STOPPuma.exe) and select “Run as Administartor”. You will be shown the license terms, click yes to continue. The program starts, you will see a window, as in the example below.

STOP Puma decryptor

STOP Puma decryptor

As we already reported above, in order to use this decryptor you need one, or better, several pairs of files, one of which is encrypted, and the other is its original version. Having prepared the corresponding pairs, then you need to select them using the corresponding buttons in the program window. When ready, press the Start button. As soon as the key is found, the decryptor will immediately inform you. In some cases, an error may occur while searching for a key, therefore we recommend using several pairs of files to be sure that the correct key has been found.

After the correct key is found, you will be able to decrypt the files. Select the location where the encrypted files are located and click the Decrypt button.

2. STOP Djvu ransomware

A variant of the STOP Djvu ransomware using the extension: .shadow, .djvu, .djvur, .djvuu, .udjvu, .uudjvu, .djvuq, .djvus, .djvur, .djvut, .pdff, .tro, .tfude, .tfudet, .tfudeq, .rumba, .adobe, .adobee, .blower, .promos, .promoz, .promorad, .promock, .promok, .promorad2, .kroput, .kroput1, .pulsar1, .kropun1, .charck, .klope, .kropun, .charcl, .doples, .luces, .luceq, .chech, .proden, .drume, .tronas, .trosak, .grovas, .grovat, .roland, .refols, .raldug, .etols, .guvara, .browec, .norvas, .moresa, .vorasto, .hrosas, .kiratos, .todarius, .hofos, .roldat, .dutan, .sarut, .fedasot, .berost, .forasom, .fordan, .codnat, .codnat1, .bufas, .dotmap, .radman, .ferosas, .rectot, .skymap, .mogera, .rezuc, .stone, .redmat, .lanset, .davda, .poret, .pidom, .pidon, .heroset, .boston, .muslat, .gerosan, .vesad, .horon, .neras, .truke, .dalle, .lotep, .nusar, .litar, .besub, .cezor, .lokas, .godes, .budak, .vusad, .herad, .berosuce, .gehad, .gusau, .madek, .darus, .tocue, .lapoi, .todar, .dodoc, .bopador, .novasof, .ntuseg, .ndarod, .access, .format, .nelasod, .mogranos, .cosakos, .nvetud, .lotej, .kovasoh, .prandel, .zatrov, .masok, .brusaf, .londec, .krusop, .mtogas, .nasoh, .nacro, .pedro, .nuksus, .vesrato, .masodas, .cetori, .stare, .carote.

In order to decrypt files you need to find several pairs of files. Each pair of files consists of an encrypted file and its original copy. File size over 150kb. After you find several pairs of files, do the following. Open the following link in a new window.

https://decrypter.emsisoft.com/submit/stopdjvu/

You will see a page called STOP Djvu Decryption. An example of this page is given below.

STOP Djvu Decryption

STOP Djvu Decryption

On this page using the Browse button, enter the path to the encrypted file and its original copy, then click the Submit button. After clicking on the Submit button, your files will be uploaded to the server. Then the key search process starts. Please be patient, this process may take some time. As soon as the key is found, an appropriate message will appear on the page and you will be asked to download the decryptor.

Click on the link called “Click here to download the decryptor“. The page from which you can download the decryptor will load. Click the Download button and save the decrypt_STOPDjvu.exe file to your computer.

When the file is downloaded, start it by right-clicking on it and selecting item “Run as Administrator”. When it starts, the Windows can show you UAC Promt, then click Yes. After that, you will be shown the license terms and a small instruction, please read this information to continue.

STOP Djvu decryptor

STOP Djvu decryptor

In the main window, select the disk or directory where the encrypted files are located, and then click Decrypt. After that, the decryptor will begin to decrypt the files for which the key was found at the previous stage. If the decryptor skips files, saying that it cannot decrypt them, then you need to again find a couple of files, one of which is encrypted, and the second is its original copy. Then use them to find the decryption key.

3. New Djvu ransomware

The latest version of STOP Djvu ransomware uses the following file extensions: .coharos, .shariz, .gero, .hese, .geno, .xoza, .seto, peta, .moka, .meds, .kvag, .domn, .karl, .nesa, .boot, .kuub, .reco, .bora, .leto, nols, werd, .coot, .derp, .nakw, .meka, .toec, .mosk, .lokf, .peet, grod, .mbed, .kodg, .zobm, .rote, .msop, .hets, .righ, .gesd, .merl, .nbes, .mkos, .piny, .redl, kodc, .nosu, .reha, .topi, .npsg, .btos, .repp, .alka, .bboo, rooe, .mmnn, .ooss, .mool, .nppp, .rezm, .lokd, .foop, .remk, .npsk, opqz, .mado, jope, .mpaj, .lalo, .lezp, .qewe, .mpal, .sqpc, .mzlq, .koti, .covm, .pezi, .nlah, .kkll, .zwer, .nypd, .usam, .tabe, .vawe, .moba, .pykw, .zida, .maas, .repl, .kuus, .erif, .kook, .nile, .oonn, .vari, .boop, .kasp, .ogdo, .npph, .kolz, .copa, .lyli, .moss, .foqe, .mmpa, .efji, .iiss, .jdyi, .vpsh, .agho, .vvoa, .epor, .sglh, .lisp, .weui, .nobu, .igdm, .booa, .omfl, igal, .qlkm, .coos, .wbxd, .pola, .cosd, .plam, .ygkz, .cadq, .ribd, .tirp, .reig, .enfp, .ekvf, .ytbn, .fdcz, .urnb, .lmas, .wrui, .rejg, .pcqq, .igvm, .nusm, .ehiz, .paas, .pahd, .mppq, .qscx, .sspq, .iqll, .ddsg, .piiq, .miis, .neer, .leex, .zqqw, .pooe, .lssr, .zzla, .wwka, .gujd, .ufwj, .moqs, .aeur, .guer, .nooa, .reqg, .hoop, .orkf, .lqqw, .efdc, .wiot, .koom, .rigd, .tisc, .nqsq, .irjg, .vtua, .maql, .zaps, .rugj, .cool, .palq, .stax, .irfk, .qdla, .futm, .utjg, .iisa, .pqgs, .rigj, .robm, .moia, .wnlu, .hgsh, .nnqp, .miia, .loov, .dehd, .nqhd, .vfgj, .maak, .qqqw, .yoqs, .avyu, .cuag, .iips, .qnty, .ccps, .ckae, gcyi, .eucy, .ooii, .rtgf, .fgui, .fgnh, .iiof, .vyia, .vtym, .kqgs, .bpqd, .rguy, .kkia, .mmuz, .wdlo, .kxde, .udla, .mpag, .gtys, .tuid, .uyjh, .msjd, .jhdd, .dmay, .jhbg, .dewd, .sijr, .bbnm, .byya, .ifla, .errz, .dfwe, .fdcv, .nnuz, .qlln, .rrbb, .rryy, .bbyy, .bbii, .bbzz, .hkgt, .efvc, .lltt, .lloo, .llee, .dkrf, .eiur, .ghsd, .jjll, .hhew, .hhwq, .ggew, .ggeo, .ggwq, .ggyu, .ooxa, .oori, .vvew, .vvyu, .vvwq, .vveo, .vvyu, .qqmt. An updated variant of this version appears every few days, the main difference between all variants is the extension of encrypted files. The last variant encrypts files with the .qqmt extension; the personal ID of the victims of this variant starts with 0540.

At the moment, it is possible to decrypt files only in some cases when they are encrypted using an offline key. To decrypt files, download the decryptor using the following link.

https://www.emsisoft.com/ransomware-decryption-tools/stop-djvu

Click the Download button and save the decrypt_STOPDjvu.exe file to your computer. Right click to it and select ‘Run as Administrator’. Confirm permission to run the program by pressing the Yes button. Read the license terms and brief instructions. In the main window that opens, select the disk or folder where the encrypted files are located and click the Decrypt button. If the decryptor skips files without decrypting them, then the offline key for them is unknown or they are encrypted with an online key.

This video step-by-step guide will demonstrate How to decrypt files locked by STOP Djvu ransomware.

Finish words

We hope that the set of utilities and services developed by Emsisoft and Michael Gillespie helped you decrypt all the files. If the decryption of the files failed, then do not forget that there is another way to recover your files – is to use data recovery tools. Details on how to recover encrypted files without a key and decryptor are described in the article:
How To Recover Encrypted Files (Ransomware file recovery).

 

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Author: Myantispyware team

Myantispyware is an information security website created in 2004. Our content is written in collaboration with Cyber Security specialists, IT experts, under the direction of Patrik Holder and Valeri Tchmych, founders of Myantispyware.com.

774 Comments

  1. Mahmudul Hasan
    ― August 20, 2021 - 8:27 pm  Reply

    Hello Dear, My system encrypted through file extension .hoop

    Your personal ID:
    0326gDrgou72j9T3iDXVdegiRj11rIXyaJtNGJi5xjD4ZzGXJ

    link address of Hoop ransomware
    hxxps://portabledownloads.com/tag/typing-master-crack-google-drive/

    Need your kind assessment regarding Hoop ransomware (0326 latest), feel free to suggest further procedures.

  2. ΟΛΓΑ ΡΙΣΤΑΝΗ
    ― August 24, 2021 - 2:24 am  Reply

    I need help! my .hoop files are everywhere transferred to my external disk! save my disks from .hoop files without format! I removed the virus, just I want my original files back! thank you!

  3. naresh
    ― August 26, 2021 - 10:49 am  Reply

    Your personal ID:
    0326gDrgofdXJvdYxea98e98w2ldTYK9ed9EffIe83YkMdkFT

    plase help me

    1. Myantispyware team
      ― September 6, 2021 - 8:31 pm  Reply

      The “0326gDrgofdXJvdYxea98e98w2ldTYK9ed9EffIe83YkMdkFT” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  4. MTBAND
    ― August 31, 2021 - 3:02 am  Reply

    Hello,Need your help (.ORKF)

    Could you please assist me with this? is it online or offline ID?
    Your personal ID:
    0328gDrgoSdzKkI6B6xrhzYzalgEuuVKgJQaz0t8LpQsvm2a6

    1. Myantispyware team
      ― September 6, 2021 - 8:33 pm  Reply

      The “0328gDrgoSdzKkI6B6xrhzYzalgEuuVKgJQaz0t8LpQsvm2a6” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  5. Manh Nguyen
    ― September 1, 2021 - 11:09 am  Reply

    Hello Dear, My system encrypted through file extension .lqqw
    Your personal ID:
    0330gDrgo7fnSVrbRT29YyLtw4CE33zzBhoDUgmtJxSpouZt1
    Need your kind assessment regarding Lqqw ransomware, feel free to suggest further procedures.

    1. Myantispyware team
      ― September 6, 2021 - 8:35 pm  Reply

      Your files are encrypted with an offline key. Therefore, first try the EmsiSoft decryptor, if it fails to decrypt encrypted files, then security researchers have not yet obtained the offline key. In this case, it remains only to use ShadowExplorer and PhotoRec https://www.myantispyware.com/2019/12/04/how-to-recover-encrypted-files-ransomware-file-recovery/ . If these utilities did not help to recover the files, then you just have to wait for the moment when decryption becomes possible. Follow the news on our website.

  6. Zain
    ― September 9, 2021 - 4:13 am  Reply

    Your personal ID:
    0332gDrgoGoNNzzcKSoyj88OPQs4pwEaUTTGgWg3vKIX6avyx

    please help, this happened to me last night with extension .efdc

    1. Myantispyware team
      ― September 13, 2021 - 2:31 am  Reply

      The “0332gDrgoGoNNzzcKSoyj88OPQs4pwEaUTTGgWg3vKIX6avyx” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  7. Farhan
    ― September 13, 2021 - 4:16 am  Reply

    Hi, I need your help ransomware .wiot attack my laptop and encrypt all files in my hard disk and also crypt the window, I install a new window and remove the virus, but I fail to decrypt the file plz help me. thanks

    regards farhan

  8. POCHKOY
    ― September 16, 2021 - 9:47 pm  Reply

    Hi my pc was just got infected by wiot
    how do i know which online key and offline key
    Your personal ID:
    0333gSd743dQM9KQfxY05QckromKo8IyGrCQ0FBV6seTvulre6G

    1. Myantispyware team
      ― September 20, 2021 - 6:07 am  Reply

      The “0333gSd743dQM9KQfxY05QckromKo8IyGrCQ0FBV6seTvulre6G” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  9. iron burst
    ― September 20, 2021 - 5:45 am  Reply

    Your personal ID:
    0334gSd743dc6XCRC1pErTIBpgPD89gEeww5nDoj5vvAGDMo94P

    please help, this happened to me now with extension .koom

    thx u

    1. Myantispyware team
      ― September 29, 2021 - 6:06 am  Reply

      The “0334gSd743dc6XCRC1pErTIBpgPD89gEeww5nDoj5vvAGDMo94P” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  10. maneet thakur
    ― September 22, 2021 - 7:27 am  Reply

    my files extension is .hoop and encrypted help me
    Your personal ID:
    0326gDrgoJhZc4Gb5ukblp2ckoenVYR1aiuQg5mbz1ArnfCu6

    1. Myantispyware team
      ― September 29, 2021 - 6:08 am  Reply

      The “0326gDrgoJhZc4Gb5ukblp2ckoenVYR1aiuQg5mbz1ArnfCu6” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  11. sherif
    ― September 22, 2021 - 8:53 am  Reply

    my file affected by .wiot ransomware please help me

    1. Myantispyware team
      ― September 29, 2021 - 6:08 am  Reply

      Use the following guide: https://www.myantispyware.com/2021/09/12/how-to-remove-wiot-ransomware-decrypt-wiot-files/

  12. arief
    ― September 25, 2021 - 8:25 pm  Reply

    please help me my files infectedby gujd
    id :NcBG8wI6Q1WFhUNlCRyjmrWGeGew2vvCKtJgKot1

    1. Myantispyware team
      ― September 29, 2021 - 6:11 am  Reply

      Your files are encrypted with an offline key. Therefore, first try the EmsiSoft decryptor, if it fails to decrypt encrypted files, then security researchers have not yet obtained the offline key. In this case, it remains only to use ShadowExplorer and PhotoRec ( https://www.myantispyware.com/2019/12/04/how-to-recover-encrypted-files-ransomware-file-recovery/ ). If these free tools did not help to recover encrypted files, then you just have to wait for the moment when decryption becomes possible. Follow the news on our website.

  13. nitin parmar
    ― September 29, 2021 - 5:50 am  Reply

    Error: The remote name could not be resolved: ‘decrypter.emsisoft.com’

    1. Myantispyware team
      ― September 29, 2021 - 6:05 am  Reply

      You need to use a VPN or another internet provider

  14. vishnu
    ― September 29, 2021 - 6:33 am  Reply

    please help me my files infectedby gujd
    Your personal ID:
    0333gSd743dmJuhCI4o1Q2NTKNSbnKddzns7dZxdPrfVXzHAnMH

    1. Myantispyware team
      ― October 4, 2021 - 10:31 pm  Reply

      The “0333gSd743dmJuhCI4o1Q2NTKNSbnKddzns7dZxdPrfVXzHAnMH” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  15. Ben
    ― September 29, 2021 - 3:28 pm  Reply

    Hi, tried to decrypt my files but it doesn’t work…. please help!

    Your personal ID:

    0335gSd743dg8cf17oXXH4JTxsOXsEsBkSJZ2vofBq0o4ziFurS

    1. Myantispyware team
      ― October 4, 2021 - 10:35 pm  Reply

      The “0335gSd743dg8cf17oXXH4JTxsOXsEsBkSJZ2vofBq0o4ziFurS” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  16. sunil kumar
    ― October 3, 2021 - 12:28 am  Reply

    Hello Dear, My system encrypted through file extension .rigd

    my personal id : 0335gSd743dgigF2ELYocnMQz77LhEpSoXvtYp2junk9HZFtJt1
    Need your kind assessment regarding rigd ransomware, feel free to suggest further procedures.

    1. Myantispyware team
      ― October 4, 2021 - 10:38 pm  Reply

      Your files are encrypted with an offline key. Therefore, first try the EmsiSoft decryptor, if it fails to decrypt encrypted files, then security researchers have not yet obtained the offline key. In this case, it remains only to use ShadowExplorer and PhotoRec ( https://www.myantispyware.com/2019/12/04/how-to-recover-encrypted-files-ransomware-file-recovery/ ). If these free tools did not help to recover encrypted files, then you just have to wait for the moment when decryption becomes possible. Follow the news on our website.

  17. Saša Stajić
    ― October 5, 2021 - 11:07 am  Reply

    Hello Dear, My system encrypted through file extension .tisc
    Your personal ID:
    0336gSd743djghiZU2Yew0xneH4vNwO1tWSf7xCIUUaKnbqTwA1
    plase help me

    1. Myantispyware team
      ― October 11, 2021 - 3:28 am  Reply

      The “0336gSd743djghiZU2Yew0xneH4vNwO1tWSf7xCIUUaKnbqTwA1” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  18. Christian
    ― October 11, 2021 - 3:24 am  Reply

    Hello Dear, My system encrypted through file extension .nqsq

    Your personal ID:
    0337gSd743dd9zzaDPNjUlNzIiPCDlL0V0TBxEfvPcCWOD2vrxE

    please help

    1. Myantispyware team
      ― October 13, 2021 - 1:17 am  Reply

      The “0337gSd743dd9zzaDPNjUlNzIiPCDlL0V0TBxEfvPcCWOD2vrxE” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  19. King
    ― October 12, 2021 - 1:49 pm  Reply

    Hello my files were encrypted by a file .nqsq
    Your personal ID:
    0337gSd743dOGykROpbgxJhrG1qc9yB9PwnsSv1Eo04vOCP0rt1
    please kindly be of help

    1. Myantispyware team
      ― October 13, 2021 - 1:17 am  Reply

      Your files are encrypted with an offline key. Therefore, first try the EmsiSoft decryptor, if it fails to decrypt encrypted files, then security researchers have not yet obtained the offline key. In this case, it remains only to use ShadowExplorer and PhotoRec ( https://www.myantispyware.com/2019/12/04/how-to-recover-encrypted-files-ransomware-file-recovery/ ). If these free tools did not help to recover encrypted files, then you just have to wait for the moment when decryption becomes possible. Follow the news on our website.

  20. TomRC
    ― October 18, 2021 - 3:19 pm  Reply

    Hello my files were encrypted by a file .rigd
    ID: C0cbQOyNxAYxibKdPQLsU5ZfGumsTNWPpqW2s2Lt

    is it possible to revert? Thank you very much.

  21. TomRC
    ― October 18, 2021 - 3:31 pm  Reply

    Deleted my question? 🙁 because?!

    1. Myantispyware team
      ― October 19, 2021 - 2:25 am  Reply

      I answered in your last comment

  22. TomRC
    ― October 18, 2021 - 3:36 pm  Reply

    I tried to carry out the recovery process… I believe that all is lost 🙁 …

    Error: No key for New Variant online ID: C0cbQOyNxAYxibKdPQLsU5ZfGumsTNWPpqW2s2Lt
    Notice: this ID appears to be an online ID, decryption is impossible

    1. Myantispyware team
      ― October 19, 2021 - 2:25 am  Reply

      The “C0cbQOyNxAYxibKdPQLsU5ZfGumsTNWPpqW2s2Lt” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  23. tomo
    ― October 19, 2021 - 11:08 pm  Reply

    H6mtHloLmDnOUeOfFoETxIH2Df8g2NivNypHc{36A698B9-D67C-4E07-BE82-0EC5B14B4DF5}
    please help me ,for .irjg file in my pc

  24. mohamed
    ― October 22, 2021 - 8:41 am  Reply

    .coot
    Your personal ID:
    0175Asd374y5iuhld3wbHDxfrvT0VOAJudHbsLx6r2VvCWkowADYFuld0

    plase help me

    1. Myantispyware team
      ― October 26, 2021 - 4:52 am  Reply

      The “0175Asd374y5iuhld3wbHDxfrvT0VOAJudHbsLx6r2VvCWkowADYFuld0” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  25. Muhammad Tariq
    ― October 22, 2021 - 12:55 pm  Reply

    Hello Files are encrypted by extension .irjg
    for example Aap Ke Pyar Mein.mp3.irjg
    Error: No key for New Variant online ID: ag3Euyk5zBaaFUKQmZLhRoSbKfdzNMys3TP7nIeE
    Notice: this ID appears to be an online ID, decryption is impossible

    plz help me

    1. Myantispyware team
      ― October 26, 2021 - 4:52 am  Reply

      The “ag3Euyk5zBaaFUKQmZLhRoSbKfdzNMys3TP7nIeE” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  26. Egi Andriana
    ― October 23, 2021 - 9:48 am  Reply

    Your personal ID:
    0341gSd743dTbd4zmNM0p1qIf27MU4DIPOUPneHhjFYKVvkJJOp

    1. Myantispyware team
      ― October 26, 2021 - 4:53 am  Reply

      The “341gSd743dTbd4zmNM0p1qIf27MU4DIPOUPneHhjFYKVvkJJOp” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  27. tonglo
    ― October 26, 2021 - 12:57 am  Reply

    can you help me?
    My ID : 0340gSd743dD89lzYrXHuAmJr0IR6u3tcTQxHlovLEa0GnT3Qbd
    encrypted by extension .maql

    1. Myantispyware team
      ― October 26, 2021 - 4:54 am  Reply

      The “0340gSd743dD89lzYrXHuAmJr0IR6u3tcTQxHlovLEa0GnT3Qbd” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  28. Chandan
    ― October 30, 2021 - 3:36 am  Reply

    Files encrypted with .rivd extentions.
    My personal ID is “0342gSd743dQodXmmqsRsEjAQodzdcR0WnEQTcuKhStrPp0zffW”. Please help

    1. Myantispyware team
      ― November 1, 2021 - 9:57 pm  Reply

      The “0342gSd743dQodXmmqsRsEjAQodzdcR0WnEQTcuKhStrPp0zffW” ID is related to an online key, so files cannot be decrypted. Try to restore the contents of encrypted files using the steps linked below: How to recover encrypted files.

  29. den
    ― November 2, 2021 - 11:46 pm  Reply

    help me. why i failed File: E:\IJAZAH\2021_10_22\New folder (2)\CV DENNY YUDHISTIRA.pdf.palq
    Error: No key for New Variant online ID: 5XeNLUX105JPIZMRlzGBRR61MZYxLTfiVC0bC1tX
    Notice: this ID appears to be an online ID, decryption is impossible

    1. Myantispyware team
      ― November 3, 2021 - 12:13 am  Reply

      Use the following guide: https://www.myantispyware.com/2021/11/02/how-to-remove-palq-ransomware-decrypt-palq-files/

  30. Adriano
    ― November 4, 2021 - 2:41 pm  Reply

    Files encrypted with .cool extentions.
    My personal ID is “0343gSd743dvkkerIMedP7WK1ZhHOAlJV10Wxn9fHEbEQbgait1”. Please help

    1. Myantispyware team
      ― November 8, 2021 - 3:50 am  Reply

      Your files are encrypted with an offline key. Therefore, first try the EmsiSoft decryptor, if it fails to decrypt encrypted files, then security researchers have not yet obtained the offline key. In this case, it remains only to use ShadowExplorer and PhotoRec ( https://www.myantispyware.com/2019/12/04/how-to-recover-encrypted-files-ransomware-file-recovery/ ). If these free tools did not help to recover encrypted files, then you just have to wait for the moment when decryption becomes possible. Follow the news on our website.

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