Apple.com-shield-guard.live pop-ups are a social engineering attack that by using fake alerts attempts to fool unsuspecting users into believing that the Mac has been infected. Be aware, however, that the Apple.com-shield-guard.live alert is a scam. The main purpose of this scam is to force you into calling a fake Mac Support trying to sell unnecessary virus removal service. Never attempt to call the fake support service!
How did you get infected with Apple.com-shield-guard.live pop ups
Cyber security researchers have determined that users are redirected to Apple.com-shield-guard.live by adware software or from shady advertisements. Adware’s basic purpose is to present ads. These ads are often presented as sponsored links, unclosable windows or various fake alerts, offers and deals. Clicks on the advertisements produce a monetary payoff for the software makers. Adware may work like Spyware, since it sends privacy information such as searches and trends to advertisers.
Adware usually gets on your computer along with another program in the same installer. The risk of this is especially high for the various free applications downloaded from the Internet. The authors of the software are hoping that users will run the quick installation mode, that is simply to click the Next button, without paying attention to the information on the screen and don’t carefully considering every step of the install procedure. Thus, adware can infiltrate your system without your knowledge. Therefore, it’s very important to read all the information that tells the program during install, including the ‘Terms of Use’ and ‘Software license’. Use only the Manual, Custom or Advanced installation option. This method will help you to disable all optional and unwanted applications and components.
Threat Summary
| Name | Apple.com-shield-guard.live pop-up |
| Type | fake alerts, adware software, PUP (potentially unwanted program), pop-up advertisements, pop-up virus, pop-ups |
| Symptoms |
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| Removal | Apple.com-shield-guard.live removal guide |
You probably want to know how to delete adware as well as remove Apple.com-shield-guard.live scam. In the guide below we will tell you about how to solve your problems.
How to Remove Apple.com-shield-guard.live pop-up scam
To remove Apple.com-shield-guard.live pop-up from your Apple Mac, you must remove all suspicious apps and every component that could be related to the adware. Besides, to fix your web-browser start page, default search provider and new tab page, you should reset the affected browsers. As soon as you are finished with Apple.com-shield-guard.live scam removal process, we suggest you scan your Apple Mac with malware removal utilities listed below. It’ll complete the removal process on your Apple Mac.
To remove Apple.com-shield-guard.live, execute the steps below:
- Remove Apple.com-shield-guard.live scam without any utilities
- Uninstalling the Apple.com-shield-guard.live, check the list of installed applications first
- Remove Apple.com-shield-guard.live from Firefox by resetting internet browser settings
- Remove Apple.com-shield-guard.live pop ups from Safari
- Remove Apple.com-shield-guard.live pop-up scam from Google Chrome
- How to delete Apple.com-shield-guard.live scam with free software
- Use AdBlocker to block Apple.com-shield-guard.live and stay safe online
- Finish words
Remove Apple.com-shield-guard.live scam without any utilities
The following instructions is a step-by-step guide, which will help you manually remove Apple.com-shield-guard.live pop up from the Mozilla Firefox, Safari and Chrome. If you do not want to remove adware software in the manually due to the fact that you are not skilled at computer, then you can use free removal tools listed below.
Uninstalling the Apple.com-shield-guard.live, check the list of installed applications first
First method for manual adware software removal is to go into the Finder, then Applications. Take a look at the list of apps on your Apple Mac and see if there are any questionable and unknown applications. If you see any, you need to remove them. Of course, before doing so, you can do an World Wide Web search to find details on the program. If it is a potentially unwanted program, adware software or malicious software, you will likely find information that says so.
Open Finder and click “Applications”.
Carefully browse through the list of installed software and delete all dubious and unknown apps.
When you’ve found anything questionable that may be the adware responsible for Apple.com-shield-guard.live pop ups or other potentially unwanted application (PUA), then right click this program and select “Move to Trash”. Once complete, Empty Trash.
Remove Apple.com-shield-guard.live from Firefox by resetting internet browser settings
If the Firefox browser is redirected to Apple.com-shield-guard.live and you want to restore the Firefox settings back to their original settings, then you should follow the instructions below. It will save your personal information such as saved passwords, bookmarks, auto-fill data and open tabs.
First, start the Firefox and press 
button. It will display the drop-down menu on the right-part of the web-browser. Further, click the Help button (
) as displayed in the figure below.
In the Help menu, select the “Troubleshooting Information” option. Another way to open the “Troubleshooting Information” screen – type “about:support” in the browser adress bar and press Enter. It will display the “Troubleshooting Information” page as shown in the figure below. In the upper-right corner of this screen, click the “Refresh Firefox” button.
It will display the confirmation prompt. Further, press the “Refresh Firefox” button. The Mozilla Firefox will begin a process to fix your problems that caused by the Apple.com-shield-guard.live adware. After, it is complete, click the “Finish” button.
Remove Apple.com-shield-guard.live pop ups from Safari
The Safari reset is great if your web browser is hijacked or you have unwanted addo-ons or toolbars on your browser, which installed by an malware.
Click Safari menu and select “Preferences”.
It will open the Safari Preferences window. Next, click the “Extensions” tab. Look for unknown and suspicious plugins on left panel, select it, then press the “Uninstall” button. Most important to remove all unknown extensions from Safari.
Once complete, click “General” tab. Change the “Default Search Engine” to Google.
Find the “Homepage” and type into textfield “https://www.google.com”.
Remove Apple.com-shield-guard.live pop-up scam from Google Chrome
If you have adware problem or the Google Chrome is running slow, then reset Chrome settings can help you. In the steps below we will show you a way to reset your Chrome settings to original settings without reinstall. This will also help to remove Apple.com-shield-guard.live popup from your browser.
- First start the Chrome and press Menu button (small button in the form of three dots).
- It will open the Chrome main menu. Choose More Tools, then click Extensions.
- You will see the list of installed extensions. If the list has the extension labeled with “Installed by enterprise policy” or “Installed by your administrator”, then complete the following steps: Remove Chrome extensions installed by enterprise policy.
- Now open the Chrome menu once again, click the “Settings” menu.
- You will see the Google Chrome’s settings page. Scroll down and click “Advanced” link.
- Scroll down again and click the “Reset” button.
- The Chrome will display the reset profile settings page as shown on the image above.
- Next press the “Reset” button.
- Once this task is complete, your internet browser’s new tab, search engine by default and startpage will be restored to their original defaults.
- To learn more, read the article How to reset Google Chrome settings to default.
How to delete Apple.com-shield-guard.live scam with free software
In order to completely remove Apple.com-shield-guard.live, you not only need to remove adware from your MAC OS, but also remove all its components in your Apple Mac including system folders. We advise to download and run free removal tools to automatically clean your computer of adware that causes multiple unwanted popups.
Automatically delete Apple.com-shield-guard.live pop-ups with MalwareBytes
We suggest using the MalwareBytes AntiMalware (MBAM) which are completely clean your MAC of the adware. This free utility is an advanced malware removal program designed by (c) Malwarebytes lab. This application uses the world’s most popular anti malware technology. It is able to help you remove unwanted Apple.com-shield-guard.live pop-ups from your internet browsers, PUPs, malware, browser hijacker, toolbars, ransomware and other security threats from your Apple Mac for free.
MalwareBytes AntiMalware (MBAM) can be downloaded from the following link.
20990 downloads
Author: Malwarebytes
Category: Security tools
Update: September 10, 2020
Once the downloading process is finished, close all windows on your machine. Further, start the saved file. Follow the prompts.
The MalwareBytes AntiMalware (MBAM) will automatically run and you can see its main window as displayed in the following example.
Next, click the “Scan Now” button . MalwareBytes AntiMalware (MBAM) tool will begin scanning the whole computer to find out adware that cause pop up scam. Depending on your MAC system, the scan may take anywhere from a few minutes to close to an hour. While the MalwareBytes AntiMalware program is scanning, you can see how many objects it has identified as threat.
Once that process is complete, MalwareBytes Free will show you the results. Next, you need to click “Remove Selected Items” button.
The MalwareBytes will begin to delete adware software that causes Apple.com-shield-guard.live pop-up in your web browser.
Use AdBlocker to block Apple.com-shield-guard.live and stay safe online
By installing an ad-blocking program like AdGuard, you’re able to block Apple.com-shield-guard.live, autoplaying video ads and remove a large amount of distracting and undesired ads on web-sites.
Please go to the following link to download AdGuard.
3772 downloads
Author: © Adguard
Category: Security tools
Update: January 17, 2018
When downloading is complete, launch the downloaded file. You will see the “Setup Wizard” screen. Follow the prompts.
Each time, when you start your MAC, AdGuard will launch automatically and stop unwanted pop-up ads, block Apple.com-shield-guard.live redirect, as well as other malicious or misleading websites.
Finish words
Once you have finished the step-by-step tutorial shown above, your computer should be clean from this adware software and other malware. The Chrome, Safari and Mozilla Firefox will no longer display annoying Apple.com-shield-guard.live web site when you browse the Internet. Unfortunately, if the tutorial does not help you, then you have caught a new adware, and then the best way – ask for help.
Please create a new question by using the “Ask Question” button in the Questions and Answers. Try to give us some details about your problems, so we can try to help you more accurately. Wait for one of our trained “Security Team” or Site Administrator to provide you with knowledgeable assistance tailored to your problem with the annoying Apple.com-shield-guard.live pop up scam.
