Please Call Apple Support pop ups are a browser-based scam that tries to deceive unsuspecting users into believing that the system has been affected by malicious software.
The “Please Call Apple Support” pop-up states that the user was redirected to this web-page because the Mac is infected with adware/malware/virus that was downloaded from an untrusted website. The site’s authors report that they found a lot of pop-up ads and other problems with the user’s computer security, which are presumably caused by downloaded malware or spyware. To solve these problems, the user is invited to contact Apple Support.
The full text of the Please Call Apple Support pop-up scam:
Dear Apple Mac OS X Customer.
We Detected Unwanted Pop-Ups on Your Mac.
Call Apple Support: ***** (Toll Free)
Your Apple Support Id is: 2598741
Highly Recommended Phone Call.Apple Support (Toll Free)
Chat started Apple Support
You are re-directed to Apple Support because your mac is infected with Pop-ups and Ad-ware virus
Please call Apple Support *** (Toll Free) to get this issue resolved.
Where the Please Call Apple Support pop-ups comes from
These Please Call Apple Support pop ups are caused by misleading ads on the web sites you visit or adware. Adware is considered by many to be synonymous with ‘malware’. It is a harmful application that serves unwanted advertisements to computer users. Some examples include pop up advertisements, various offers, fake alerts and deals or unclosable windows.
Adware can be installed onto your computer via infected websites, when you open email attachments, anytime you download and install free applications. In most cases, it comes without the user’s knowledge. Therefore, many users aren’t even aware that their Mac has been infected by potentially unwanted programs and adware. Please follow the easy rules in order to protect your personal computer from adware and potentially unwanted apps: do not install any suspicious programs, read the user agreement and choose only the Custom, Manual or Advanced setup mode, don’t rush to press the Next button. Also, always try to find a review of the program on the Internet. Be careful and attentive!
Threat Summary
| Name | Please Call Apple Support scam |
| Type | adware, PUP (potentially unwanted program), popup ads, pop-ups, popup virus |
| Symptoms |
|
| Removal | Please Call Apple Support pop-up removal guide |
It is important, don’t trust “Please Call Apple Support” web-page. The best option is to use the few simple steps posted below to clean your MAC system of adware and thus remove “Please Call Apple Support” pop-up scam.
How to Remove “Please Call Apple Support” popup scam (Adware virus removal steps)
As with uninstalling adware, malicious software or PUPs, there are few steps you may do. We suggest trying them all. If you do only one part of the guidance, then it should be run malware removal utility, because it should remove adware and stop any further infection. But to completely remove Please Call Apple Support popup scam you will have to at least reset your browser settings, uninstall all unwanted and suspicious software, and get rid of adware by malware removal utilities. Read it once, after doing so, please bookmark this page (or open it on your smartphone) as you may need to shut down your internet browser or restart your computer.
To remove “Please Call Apple Support” pop-up scam, execute the following steps:
- How to delete “Please Call Apple Support” fake alerts without any software
- How to automatically delete “Please Call Apple Support” pop up
- How to stop “Please Call Apple Support” pop up scam
- Finish words
How to delete “Please Call Apple Support” fake alerts without any software
Read this “How to remove” section to know how to manually get rid of ad-supported software that shows misleading “Please Call Apple Support” fake alerts on your machine. Even if the few simple steps does not work for you, there are several free malicious software removers below that can easily handle such adware which cause misleading “Please Call Apple Support” pop up to appear.
Delete PUPs through the Finder
In order to delete PUPs such as this adware, open the Finder and click on “Applications”. Check the list of installed applications. For the ones you do not know, run an Internet search to see if they are ‘ad supported’ software, browser hijacker or potentially unwanted programs. If yes, uninstall them off. Even if they are just a apps that you do not use, then uninstalling them off will increase your Apple Mac speed dramatically.
- Open the Finder.
- Click “Applications”.
- It will show a list of all programs installed on the MAC.
- Scroll through the all list, and remove questionable and unknown apps. Pay maximum attention to the program you installed last.
- Drag the questionable program from the Applications folder to the Trash.
- Empty Trash.
Get rid of “Please Call Apple Support” pop-up scam from Safari
By resetting Safari web-browser you revert back your internet browser settings to its default state. This is basic when troubleshooting problems that might have been caused by adware.
Click Safari menu and select “Preferences”.
It will open the Safari Preferences window. Next, click the “Extensions” tab. Look for unknown and suspicious extensions on left panel, select it, then click the “Uninstall” button. Most important to remove all unknown plugins from Safari.
Once complete, click “General” tab. Change the “Default Search Engine” to Google.
Find the “Homepage” and type into textfield “https://www.google.com”.
Remove “Please Call Apple Support” popup from Google Chrome
Reset Google Chrome settings is a simple way to get rid of the hijacker infections, malicious and ‘ad-supported’ extensions, as well as to restore the web browser’s newtab page, search engine by default and start page that have been replaced by adware which designed to display the “Please Call Apple Support” pop up scam within your browser.
- First, launch the Chrome and click the Menu icon (icon in the form of three dots).
- It will show the Chrome main menu. Select More Tools, then press Extensions.
- You will see the list of installed extensions. If the list has the add-on labeled with “Installed by enterprise policy” or “Installed by your administrator”, then complete the following instructions: Remove Chrome extensions installed by enterprise policy.
- Now open the Google Chrome menu once again, click the “Settings” menu.
- Next, press “Advanced” link, that located at the bottom of the Settings page.
- On the bottom of the “Advanced settings” page, click the “Reset settings to their original defaults” button.
- The Google Chrome will open the reset settings prompt as shown on the image above.
- Confirm the internet browser’s reset by clicking on the “Reset” button.
- To learn more, read the blog post How to reset Chrome settings to default.
Delete “Please Call Apple Support” fake alerts from Firefox
If the Mozilla Firefox web-browser program is hijacked, then resetting its settings can help. The Reset feature is available on all modern version of Firefox. A reset can fix many issues by restoring Mozilla Firefox settings like newtab page, search provider and homepage to their default state. When using the reset feature, your personal information such as passwords, bookmarks, browsing history and web form auto-fill data will be saved.
Launch the Firefox and click the menu button (it looks like three stacked lines) at the top right of the browser screen. Next, press the question-mark icon at the bottom of the drop-down menu. It will open the slide-out menu.
Select the “Troubleshooting information”. If you’re unable to access the Help menu, then type “about:support” in your address bar and press Enter. It bring up the “Troubleshooting Information” page as displayed on the screen below.
Click the “Refresh Firefox” button at the top right of the Troubleshooting Information page. Select “Refresh Firefox” in the confirmation prompt. The Mozilla Firefox will start a task to fix your problems that caused by the adware that causes web browsers to open misleading “Please Call Apple Support” pop up scam. Once, it is done, press the “Finish” button.
How to automatically delete “Please Call Apple Support” pop up
After completing the manual removal guidance above all unwanted apps, malicious web browser’s extensions and adware that developed to show misleading “Please Call Apple Support” pop up within your browser should be uninstalled. If the problem with “Please Call Apple Support” popup scam is still remained, then we suggest to scan your machine for any remaining malicious components. Run recommended free adware removal applications below.
Run MalwareBytes Anti-Malware to remove “Please Call Apple Support” pop up scam
We suggest using the MalwareBytes Anti Malware that are completely clean your Apple Mac of the ad-supported software. The free utility is an advanced malicious software removal program designed by (c) Malwarebytes lab. This program uses the world’s most popular anti-malware technology. It’s able to help you delete annoying “Please Call Apple Support” pop up warnings from your web browsers, potentially unwanted software, malware, browser hijacker infections, toolbars, ransomware and other security threats from your MAC for free.
- Installing the MalwareBytes Anti-Malware (MBAM) is simple. First you’ll need to download MalwareBytes Free on your MS Windows Desktop by clicking on the link below.
Malwarebytes Anti-malware (Mac)
20850 downloads
Author: Malwarebytes
Category: Security tools
Update: September 10, 2020
- When the downloading process is finished, please close all programs and open windows on your computer. Run the downloaded file. Follow the prompts.
- The MalwareBytes Anti-Malware (MBAM) will run and open the main window.
- Further, press the “Scan” button to perform a system scan for the adware that displays misleading “Please Call Apple Support” fake alerts on your MAC system. A scan may take anywhere from 10 to 30 minutes, depending on the number of files on your computer and the speed of your computer.
- When MalwareBytes has finished scanning your machine, MalwareBytes will show a list of found items.
- Make sure all threats have ‘checkmark’ and click the “Remove Selected Items” button.
- Close the Anti Malware and continue with the next step.
How to stop “Please Call Apple Support” pop up scam
We recommend to install an adblocker program which can stop “Please Call Apple Support” pop-up scam. The adblocker tool such as AdGuard is a program that basically removes advertising from the World Wide Web and blocks access to malicious sites. Moreover, security experts says that using ad-blocking applications is necessary to stay safe when surfing the Web.
Visit the page linked below to download the latest version of AdGuard for Mac OS.
3687 downloads
Author: © Adguard
Category: Security tools
Update: January 17, 2018
Once the downloading process is finished, run the downloaded file. The “Setup Wizard” window will show up on the computer screen.
Follow the prompts. AdGuard will then be installed. A window will show up asking you to confirm that you want to see a quick guide. Click “Skip” button to close the window and use the default settings, or press “Get Started” to see an quick instructions that will allow you get to know AdGuard better.
Each time, when you start your machine, AdGuard will start automatically and stop unwanted pop-up ads, block “Please Call Apple Support” scam, as well as other malicious or misleading web sites.
Finish words
Now your computer should be free of the adware that causes the “Please Call Apple Support” pop-up scam. We suggest that you keep AdGuard (to help you block unwanted advertisements and annoying harmful web-pages) and MalwareBytes Free (to periodically scan your MAC OS for new malware, hijackers and ad-supported software). Make sure that you have all the Critical Updates recommended for Mac operating system. Without regular updates you WILL NOT be protected when new hijackers, harmful software and adware are released.
If you are still having problems while trying to remove “Please Call Apple Support” pop up scam from your internet browser, then ask for help here.
