The chrome-38.site is a web-page that shows unwanted ads offering install an questionable browser’s extension. If the Google Chrome, Firefox, IE and Microsoft Edge displays this page then most probably that your machine is infected with an adware (also known as ‘ad-supported’ software).
The malicious software from the ad-supported software family that changes the settings of browsers usually affects only the Google Chrome, Mozilla Firefox, MS Edge and Microsoft Internet Explorer. However, possible situations, when any other web-browsers will be affected too. The ‘ad supported’ software may change the Target property of a internet browser’s shortcut, so every time you open the internet browser, instead of your homepage, you will see the unwanted chrome-38.site ads.
The ‘ad supported’ software is not a virus, but the virus behaves similarly. As a rootkit hides in the system, modifies web-browser settings and blocks them from changing. Also the adware can install additional web-browser extensions, addons and modules that will inject advertising links within the Google Chrome, Firefox, MS Edge and IE’s screen. Moreover, the adware may install web-browser hijacker that once started, will change the internet browser’s homepage and search engine. And finally, the ‘ad supported’ software can collect a wide variety of personal information such as what web-pages you are opening, what you are looking for the Net and so on. This information, in the future, may be transferred to third parties.
So, obviously, you need to remove the adware as quickly as possible. Use the free step-by-step instructions below. This guide will help you clean your PC system and thereby get rid of the chrome-38.site unwanted pop-up ads.
How to chrome-38.site pop-ups get installed onto personal computer
Probably, the ad-supported software get installed onto your system when you have installed a free applications like E-Mail checker, PDF creator, video codec, etc. Because, most commonly the adware is bundled within the installation packages from Softonic, Cnet, Soft32, Brothersoft or other similar web-sites. Even removing the program that contains ad-supported software, does not help you delete the chrome-38.site advertisements. Therefore, you must follow the instructions below to remove all annoying advertisements.
How to manually remove chrome-38.site pop-up ads
If you perform exactly the guide below you should be able to delete the chrome-38.site redirect. Read it once, after doing so, please print this page as you may need to close your web browser or reboot your PC.
- Uninstall suspicious and unknown programs by using Windows Control Panel
- Get rid of chrome-38.site pop-up ads from Google Chrome
- Delete chrome-38.site from Firefox
- Remove chrome-38.site pop-ups from Microsoft Internet Explorer
- Disinfect the browser’s shortcuts to remove chrome-38.site redirect
- Remove unwanted Scheduled Tasks
Uninstall suspicious and unknown programs by using Windows Control Panel
We recommend that you begin the PC system cleaning process by checking the list of installed applications and remove all unknown or suspicious applications. This is a very important step, as mentioned above, very often the malicious applications such as adware and browser hijackers may be bundled with free programs. Uninstall the unwanted software may remove the unwanted ads or internet browser redirect to unknown or annoying sites.
Windows 8, 8.1, 10
Windows XP, Vista, 7
Next, click “Uninstall a program”
It will open a list of all programs. Scroll through the all list, and delete any suspicious and unknown applications. To quickly find the latest installed programs, we recommend sort programs by date of installation in the Control panel.
Get rid of chrome-38.site pop-up ads from Google Chrome
Reset Google Chrome settings is a easy way to delete the malware and adware, as well as to restore the internet browser’s settings that have been modified by ad supported software.
- Now run the Chrome and click Menu button (small button in the form of three horizontal stripes).
- It will display the Chrome main menu. Select “Settings” option.
- You will see the Google Chrome’s settings page. Scroll down and press “Show advanced settings” link.
- Scroll down again and click the “Reset settings” button.
- The Chrome will open the reset profile settings page as on the image above.
- Next, click the “Reset” button.
- When this task is finished, your internet browser’s settings will be restored to their original defaults. This will reset your start page and search provider by default.
- To learn more, read the blog post How to reset Chrome settings to default.
Delete chrome-38.site from Firefox
If the Firefox settings have been modified by the ‘ad supported’ software, then resetting it to the default state can help you to remove the redirect onto chrome-38.site web-site.
First, start the Firefox and click button. It will show the drop-down menu on the right-part of the web-browser. Next, click the Help button () as on the image below.
In the Help menu, select the “Troubleshooting Information” option. Another way to open the “Troubleshooting Information” screen – type “about:support” in the web-browser address bar and press Enter. It will open the “Troubleshooting Information” page as shown below. In the upper-right corner of this screen, press the “Refresh Firefox” button.
It will display the confirmation dialog box, press the “Refresh Firefox” button. The FF will begin a process to fix your problems that caused by the ad-supported software. Once it is complete, press the “Finish” button
Remove chrome-38.site pop-ups from Microsoft Internet Explorer
To delete the chrome-38.site advertisements you need to reset the Internet Explorer to the state, which was when the Windows was installed on your system.
First, run the Internet Explorer, then press ‘gear’ icon . It will open the drop-down menu on the right part of the web browser, then click the “Internet Options” as shown below.
In the “Internet Options” screen, you need to select the “Advanced” tab and click the “Reset” button. The IE will display the “Reset Internet Explorer settings” prompt as shown in the figure below. Next, click the “Delete personal settings” check box to select it. After that, press the “Reset” button.
Once the process is complete, click “Close” button. Close the Internet Explorer and reboot your PC for the changes to take effect. This step will help you to restore your browser’s settings to default state and disable ‘ad-supported’ extensions.
Disinfect the browser’s shortcuts to remove chrome-38.site redirect
Once the adware is started, it can also change the web browser’s shortcuts, adding an argument such as “http://site.address” into the Target field. Due to this, every time you open the web-browser, it will be redirected to an unwanted ads.
To clear the internet browser shortcut, right-click to it and select Properties. On the Shortcut tab, locate the Target field. Click inside, you will see a vertical line – arrow pointer, move it (using -> arrow key on your keyboard) to the right as possible. You will see a text which begins with “http://” which has been added here. You need to remove it.
When the argument is removed, click the OK button. You need to clean all shortcuts of all your web-browsers, as they may be infected too.
Remove unwanted Scheduled Tasks
Once installed, the ad supported software can add a task in to the Windows Task Scheduler Library. Due to this, every time when you launch your machine, it will display chrome-38.site annoying web-site. So, you need to check the Task Scheduler Library and remove all tasks that have been created by adware.
Press Windows and R keys on your keyboard together. It will show a prompt which titled as Run. In the text field, type “taskschd.msc” (without the quotes) and click OK. Task Scheduler window opens. In the left-hand side, click “Task Scheduler Library”, as shown in the figure below.
In the middle part you will see a list of installed tasks. Select the first task, its properties will be open just below automatically. Next, click the Actions tab. Necessary to look at the text which is written under Details. Found something such as “explorer.exe http://site.address” or “chrome.exe http://site.address” or “firefox.exe http://site.address”, then you need get rid of this task. If you are not sure that executes the task, then google it. If it is a component of the malicious program, then this task also should be removed.
Further click on it with the right mouse button and select Delete as shown on the screen below.
Repeat this step, if you have found a few tasks that have been created by unwanted programs. Once is finished, close the Task Scheduler window.
Remove chrome-38.site pop-ups automatically
You can delete chrome-38.site pop-up ads automatically with a help of Malwarebytes Free. We recommend this free malware removal tool because it can easily delete adware, browser hijackers, potentially unwanted programs and toolbars with all their components such as files, folders and registry entries.
Download Malwarebytes Free on your PC system from the link below. Save it on your Desktop.
Category: Security tools
Update: May 12, 2017
After downloading is finished, close all windows on your PC system. Further, open the file named mb3-setup. If the “User Account Control” dialog box pops up as shown below, click the Yes button.
It will show the “Setup wizard” which will allow you install Malwarebytes on the PC. Follow the prompts and do not make any changes to default settings.
Once the installation is finished successfully, press Finish button. Then Malwarebytes will automatically start and you can see its main window like below.
Next, click the “Scan Now” button to perform a system scan for the malware and ad-supported software that cause the chrome-38.site advertisements. When a threat is found, the number of the detected objects will change accordingly. Wait until the the scanning is complete. Please be patient.
Once the checking is done, you can check all threats detected on your PC system. Make sure all entries have “checkmark” and click “Quarantine Selected” button.
The Malwarebytes will begin removing malware and ad-supported software which cause chrome-38.site redirect. Once the disinfection is finished, you may be prompted to restart your computer. I recommend you look at the following video, which completely explains the process of using the Malwarebytes to get rid of ad-supported software and other malicious applications.
How to stop chrome-38.site
To increase your security and protect your PC against new annoying ads and malicious web pages, you need to use an application that blocks access to malicious ads and web-sites. Moreover, the application can stop the show of intrusive advertising, that also leads to faster loading of pages and reduce the consumption of web traffic.
- Download AdGuard program from the following link.
Author: © Adguard
Category: Security tools
Update: May 10, 2017
- When downloading is finished, start the downloaded file. You will see the “Setup Wizard” window. Follow the prompts.
- When the installation is finished, click “Skip” to close it and use the default settings, or press “Get Started” to see a quick tutorial that will assist you get to know AdGuard better.
- In most cases, the default settings are enough and you do not need to change anything. Each time, when you launch your system, AdGuard will run automatically and stop pop-up ads, chrome-38.site redirects, as well as other dangerous or misleading web sites. For an overview of all the features of the program, or to change its settings you can simply double-click on the AdGuard icon, which is located on your Windows desktop.
If the problem with chrome-38.site ads is still remained
If MalwareBytes cannot get rid of chrome-38.site redirect, then we suggests to use the AdwCleaner. AdwCleaner is a free removal tool for adware, browser hijackers, PUPs, toolbars.
- Download AdwCleaner by clicking on the link below.
Category: Security tools
Update: May 20, 2017
- Double click the AdwCleaner icon. Once the tool is launched the main screen will appear as shown on the image above.
- Now, press the “Scan” button . This will begin scanning the whole machine to find out ad supported software which generates chrome-38.site ads.
- When it has finished scanning your PC system, AdwCleaner will display a scan report. Review the report and then click “Clean” button. It will show a dialog box, click “OK” button.
The following video explains the guide above on how to get rid of ad supported software with AdwCleaner.
After completing the steps above, your machine should be free from malware and adware. The Google Chrome, Internet Explorer, Firefox and Microsoft Edge will no longer open chrome-38.site annoying popup ads or redirect you to unwanted web sites. Unfortunately, if the step-by-step instructions does not help you, then you have caught a new type of adware, and then the best way – ask for help in our Spyware/Malware removal forum.