Athanasius asked 5 years ago
After I got the virus down I can’t restore my files back
so my personal id end with J6 so do I have to do ?
1 Answers
Myantispyware team Staff answered 5 years ago
If your personal id ends with ‘J6’, then this means that your files are encrypted with an online key. In this case, .NPSK files cannot be decrypted, since only the ransomware authors have the decryption key. But not everything is lost, there is a small chance that you will be able to recover the contents of the encrypted files, try using the recovery data utilities. Read more about this in the article linked below:
How to recover encrypted files.
