How to uninstall ScalableRemote app/extension from Mac

What is ScalableRemote

ScalableRemote is an adware program. Adware is short for ‘ad supported’ software. Adware displays unwanted ads that appear in unclosable windows or sponsored links on web browser. In order to show unwanted adverts as often as possible adware can change your web-browser settings. You may even find that your MAC OS settings are hijacked without your knowledge. The makers of adware software do so in order to earn profit via third-party ad network. Thus every your click on the ads generates revenue for them.

The worst is, adware can install a component which enables its developer to track which web sites you visit, which products you look at upon those pages. They are then able to select the type of advertisements they display you. So, if you had adware on your Apple Mac, there is a good chance you have another that is gathering and sharing your data with third parties, without your consent.

In the guidance below, we will explain best possible ways on how to get rid of ScalableRemote adware from your machine and clean your internet browser of unwanted ads.

How does ScalableRemote get on your MAC system

Adware gets on your Apple Mac along with various free software. This means that you need to be very careful when installing applications downloaded from the World Wide Web. Be sure to read the Terms of Use and the Software license, select only the Manual, Advanced or Custom install mode, switch off all optional internet browser extensions and apps are offered to install.

Threat Summary

Name	ScalableRemote, ScalableRemote 1.0 app
Type	adware software, potentially unwanted program (PUP), pop up virus, popups, popup advertisements
Symptoms	unclosable window appear and recommend fake Jave updates web-page links reroute to web sites different from what you expected unwanted apps installed without your knowledge an unwanted toolbar appears in your web browser your internet browser start page has replaced and you are unable to change it back slow browsing Internet your computer became slower than normal
Removal	ScalableRemote removal guide

How to remove ScalableRemote from Mac computer

Fortunately, we have an effective solution that will assist you manually or/and automatically remove ScalableRemote from your web-browser and bring your browser settings, including start page, search provider by default and new tab, back to normal. Below you’ll find a removal instructions with all the steps you may need to successfully get rid of adware software and its traces. Read it once, after doing so, please bookmark this page (or open it on your smartphone) as you may need to shut down your internet browser or restart your MAC.

To remove ScalableRemote, perform the following steps:

1. Remove unwanted profiles on Mac device
2. Check the list of installed software
3. Remove ScalableRemote related files and folders
4. Scan your Mac with MalwareBytes
5. Remove ScalableRemote from Safari, Chrome, Firefox
6. How to stay safe online
7. To sum up

Remove unwanted profiles on Mac device

ScalableRemote can install a configuration profile on the Mac system to block changes made to the browser settings. Therefore, you need to open system preferences, find and delete the profile installed by the adware.

Click Apple menu ( ) > System Preferences.

In System Preferences, select Profiles. if there is no Profiles in the list of preferences, that means there are no profiles installed on the Mac device. If there is Profiles in the list, then click on it, then select a profile associated with ScalableRemote.

To delete a malicious profile, click on the minus button ( – ) located at the bottom-left of the Profiles screen.

Check the list of installed software

The next step in deleting adware, browser hijackers and PUPs by yourself is to go into the Finder, then Applications. Take a look at the list of software on your Mac computer and see if there are any suspicious and unknown programs. If you see any, you need to delete it. Of course, before doing so, you can do an World Wide Web search to find details on the program. If it is a potentially unwanted program, browser hijacker and adware, you will likely find information that says so.

Make sure you have closed all internet browsers and other apps. Next, remove any unrequested and suspicious applications from Apple Mac using the Finder.

Open Finder and click “Applications”.

Look around the entire list of apps installed on your MAC system. Most probably, one of them is the ScalableRemote adware. Select the suspicious program or the program that name is not familiar to you and uninstall it.

Drag the suspicious program from the Applications folder to the Trash.

Most important, don’t forget, choose Finder -> Empty Trash.

Remove ScalableRemote related files and folders

Now you need to try to find ScalableRemote related files and folders, and then delete them manually. You need to look for these files in certain directories. To quickly open them, we recommend using the “Go to Folder…” command.

Click on the Finder icon. From the menu bar, select Go and click “Go to Folder…”. As a result, a small window opens that allows you to quickly open a specific directory.

Check for ScalableRemote generated files in the /Library/LaunchAgents folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/LaunchAgents

This will open the contents of the “/Library/LaunchAgents” folder. Look carefully at it and pay special attention to recently created files, as well as files that have a suspicious name. Move all suspicious files to the Trash. A few examples of files: search.plist, macsearch.plist, com.machelper.plist, ScalableRemote.plist and installapp.plist. Most often, PUPs, adware and browser hijackers create several files with similar names.

Check for ScalableRemote generated files in the /Library/Application Support folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/Application Support

This will open the contents of the “Application Support” folder. Look carefully at its contents, pay special attention to recently added/changed folder. Move all suspicious folders to the Trash.

Check for ScalableRemote generated files in the “~/Library/LaunchAgents” folder

In the “Go to Folder…” window, type the following text and press Go:
~/Library/LaunchAgents

Proceed in the same way as with the “/Library/LaunchAgents” and “/Library/Application Support” folders. Look for suspicious and recently added files. Move all suspicious files to the Trash.

Check for ScalableRemote generated files in the /Library/LaunchDaemons folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/LaunchDaemons

Carefully browse the entire list of files and pay special attention to recently created files, as well as files that have a suspicious name. Move all suspicious files to the Trash. A few examples of files to be deleted: com.search.plist, com.macsearch.plist, com.machelper.plist, com.ScalableRemote.plist and com.installapp.plist. In most cases, PUPs, adware and browser hijackers create several files with similar names.

Scan your Mac with MalwareBytes

We advise using MalwareBytes Free to scan the Mac for adware, potentially unwanted programs and browser hijackers. This free utility is an advanced malicious software removal application developed by (c) Malwarebytes lab. This program uses the world’s most popular anti malware technology. It is able to help you delete browser toolbars and other security threats from your Mac computer for free.

Download MalwareBytes on your MAC by clicking on the link below.

After the downloading process is finished, close all windows on your MAC system. Further, launch the saved file. Follow the prompts.

The MalwareBytes Anti Malware (MBAM) will automatically run and you can see its main window as displayed on the image below.

Next, press the “Scan Now” button to search for ScalableRemote . A system scan can take anywhere from 5 to 30 minutes, depending on your MAC OS. While the MalwareBytes application is checking, you may see count of objects it has identified as threat.

Once MalwareBytes Anti Malware (MBAM) completes the scan, MalwareBytes Anti Malware (MBAM) will open a list of all items detected by the scan. Make sure to check mark the threats which are unsafe and then click the “Quarantine” button.

The MalwareBytes AntiMalware (MBAM) will remove ScalableRemote adware software and move the selected items to the program’s quarantine.

Remove ScalableRemote from Safari, Chrome, Firefox

If you’re still seeing ScalableRemote that won’t go away, you might have malicious extensions installed on your browser. Check your web browser for unwanted extensions using the steps below.

Google Chrome	Mozilla Firefox
Click on ‘three dots menu’ button at the top right corner of the Google Chrome window. In the menu go to ‘More tools’, then ‘Extensions’. Click ‘Remove’ to uninstall an extension. Click ‘Remove’ in the dialog box. You can also try to remove ScalableRemote adware by reset Google Chrome settings.	Click on ‘menu’ button and select ‘Add-ons’. Go to ‘Extensions’ tab. To uninstall an add-on, click on ‘Remove’ button next to it. If you are still experiencing issues with ScalableRemote removal, you need to reset Firefox browser.
Safari
On the top menu select ‘Safari’, then ‘Preferences’. Select ‘Extensions’ tab. Select an extension you want to delete and click ‘Uninstall’ button next to it.

How to stay safe online

By installing an adblocker application like AdGuard, you are able to block malicious web pages, stop autoplaying video ads and delete a huge number of distracting and annoying ads on webpages.

Download AdGuard from the link below.

When the downloading process is done, start the downloaded file. You will see the “Setup Wizard” screen. Follow the prompts.

Each time, when you start your Apple Mac, AdGuard will start automatically and stop undesired advertisements, block harmful and misleading web pages.

To sum up

After completing the few simple steps above, your MAC system should be clean from this adware and other malware. The Google Chrome, Safari and Firefox will no longer display the ScalableRemote ads when you browse the Internet. Unfortunately, if the step-by-step guidance does not help you, then you have caught a new adware, and then the best way – ask for help.

Please create a new question by using the “Ask Question” button in the Questions and Answers. Try to give us some details about your problems, so we can try to help you more accurately. Wait for one of our trained “Security Team” or Site Administrator to provide you with knowledgeable assistance tailored to your problem with the ScalableRemote adware.