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How to remove Win32/InstallMonstr.QJ (Virus removal guide)

Myantispyware team January 13, 2017    

If your antivirus detects Win32/InstallMonstr.QJ then it indicates that your computer is infected with a potentially unwanted program (PUP). The unwanted software usually come with some freeware or from malicious websites that ask users to download and run a Flash Player or Java update. Once started, the Win32/InstallMonstr.QJ will be configured to start automatically when Windows starts. The unwanted software alters the Mozilla Firefox, Chrome, Internet Explorer and MS Edge settings to display a huge number of unwanted popup ads on all web pages, including web pages where previously you advertisements have never seen. These ads can be varied: pop-up windows, boxes, in-text ads, different sized banners and so on. What is more, the ‘ad-supported’ software like Win32/InstallMonstr.QJ can cause your Internet connection to be slow or freeze your web browser so that the interface is not updated anymore.

We suggest you to remove Win32/InstallMonstr.QJ ASAP, until the presence of the unwanted program has not led to even worse consequences. You need to follow the step-by-step guide below that will allow you to completely get rid of unwanted software using only the built-in Windows features and a few of free malware removal tools.

Common symptoms of Win32/InstallMonstr.QJ

If you still are not sure that your computer is infected with this parasite, then check your computer for the common symptoms of the infection:

  • Your browser displays banner ads where previously you have never seen.
  • Google Chrome, Mozilla Firefox and Microsoft Internet Explorer (Edge) shows a lot of annoying advertisements.
  • Web browser’s settings such as homepage and default search engine are hijacked
  • Your an antivirus or antispyware software detects an infection.
  • Internet connection may be slow.

How does Win32/InstallMonstr.QJ get installed onto computer

The unwanted programs actively distributed with free applications, as a part of the installer of the software. Therefore, it is very important, when installing an unknown software even downloaded from known or big hosting web site, read the Terms of use and the Software license, as well as to select the Manual, Advanced or Custom install mode. In this mode, you can disable the installation of unneeded modules and applications and protect your personal computer from the adware and PUP infection.

How to remove Win32/InstallMonstr.QJ

Without a doubt, the unwanted software is harmful to your system. So you need to quickly and completely get rid of this dangerous software. To remove potentially unwanted programs you need to follow the removal steps which are given below.

  1. Delete suspicious and unknown software by using Windows Control Panel
  2. Scan your computer with MalwareBytes Anti-malware
  3. Scan your computer with AdwCleaner
  4. Scan your computer with Kaspersky Virus Removal Tool
  5. Disinfect browser’s shortcuts
  6. Reset web-browser’s settings
  7. Protect your computer from annoying ads and malicious sites

Delete suspicious and unknown software by using Windows Control Panel

First, you should try to find and uninstall a program that causes the appearance of unwanted ads and redirect to unwanted sites, using the ‘Uninstall a program’ console which is located in the ‘Control panel’.

Windows 8, 8.1, 10

Press Windows key windows key, then click Search windows search. Type ‘Control panel’and press Enter as on the image below. search When the ‘Control Panel’ opens, click the ‘Uninstall a program’ under Programs category as shown on the screen below. windows 10 control panel You will see the ‘Uninstall a program’ panel as on the image below. uninstall a program Very carefully look around the entire list of installed software. If you have many programs installed, you can help simplify the search of malicious applications by sort the list by date of installation. Once you have found a suspicious, unwanted or unused program, right click to it and press ‘Uninstall’.

Windows XP, Vista, 7

First, click ‘Start’ button and select ‘Control Panel’ at right panel as shown in the following image. windows7 start menu When the Windows ‘Control Panel’ opens, you need to click ‘Uninstall a program’ under ‘Programs’ as shown in the following image. windows 7 control panel You will see a list of software installed on your system. We recommend to sort the list by date of installation to quickly find the programs that were installed last. If you are in doubt, you can always check the program by doing a search for her name in Google, Yahoo or Bing. When the application, you need to remove, is found, simply click on its name, and then click ‘Uninstall’ as shown on the image below. delete a program in Windows 7

Scan your computer with MalwareBytes

You can delete Win32/InstallMonstr.QJ automatically with a help of Malwarebytes Free. We recommend this free malware removal utility because it can easily remove adware, browser hijackers, potentially unwanted programs and toolbars with all their components such as files, folders and registry entries.

Download Malwarebytes Free on your computer from the link below. Save it on your Desktop.

Malwarebytes Anti-malware
Malwarebytes Anti-malware
327222 downloads
Author: Malwarebytes
Category: Security tools
Update: April 15, 2020

Once the download is finished, close all windows on your computer. Further, launch the file named mb3-setup. If the “User Account Control” prompt pops up as shown in the figure below, press the Yes button.

malwarebytes uac prompt

It will display the “Setup wizard” that will help you install Malwarebytes on the computer. Follow the prompts and do not make any changes to default settings.

malwarebytes setup wizard box

Once the setup is finished successfully, click Finish button. Then Malwarebytes will automatically start and you can see its main window as shown on the image below.

malwarebytes

Next, click the “Scan Now” button to perform a system scan for the Win32/InstallMonstr.QJ and other malware and adware. When a threat is found, the number of the detected objects will change accordingly. Wait until the the checking is complete. Please be patient.

malwarebytes scan for 'ad-supported' software

Once the system scan is done, you can check all threats detected on your personal computer. Make sure all entries have “checkmark” and press “Quarantine Selected” button.

malwarebytes scan complete

The Malwarebytes will begin removing malware and adware. When the disinfection is finished, you may be prompted to reboot your machine. I recommend you look at the following video, which completely explains the procedure of using the Malwarebytes to remove adware and other dangerous applications.

Scan your computer with AdwCleaner

If MalwareBytes cannot remove the Win32/InstallMonstr.QJ unwanted software, then we suggests to use the AdwCleaner. AdwCleaner is a free removal tool for ad-supported software, browser hijackers, PUPs and toolbars.

Download AdwCleaner by clicking on the link below.

AdwCleaner
AdwCleaner download
225610 downloads
Version: 8.4.1
Author: Xplode, MalwareBytes
Category: Security tools
Update: October 5, 2024

Once the downloading process is done, open the file location. Double click the AdwCleaner icon. Once this tool is launched, you will see a screen such as below.

adwcleaner win10

Now, press the “Scan” button . This will start scanning the whole computer to find out malicious extensions, ‘ad-supported’ software and Win32/InstallMonstr.QJ. Once the system scan is complete, it will display a scan report as shown below.

adwcleaner win10 scan for Win32/InstallMonstr.QJ complete

Review the report and then click “Clean” button. It will show a prompt. Click “OK”. When the cleaning process is done, AdwCleaner may ask you to restart your personal computer.

Look at the following video, which completely explains the procedure of using the AdwCleaner to remove ‘ad-supported’ software, browser hijackers and other malicious software.

Scan your computer with Kaspersky virus removal tool

Kaspersky virus removal tool is a well-known free security tool. It uses the Kaspersky Anti-Virus engine to detect and remove viruses, trojans and malware.

  1. Download Kaspersky virus removal tool from the following link and save it directly to your Windows Desktop.
    Kaspersky virus removal tool
    Kaspersky virus removal tool
    129279 downloads
    Author: Kaspersky® lab
    Category: Security tools
    Update: March 5, 2018
  2. Double-click on the KVRT icon found on your desktop. Once initialization process is finished, you will see the Kaspersky virus removal tool screen.
  3. Click Change Parameters and set a check near all your drives. Click OK to close the Parameters window.
  4. Press Start scan button. Kaspersky virus removal tool will now start scanning your computer for known infections. This procedure can take some time, so please be patient.
  5. When KVRT has finished scanning, click on Continue to start a cleaning process.

Disinfect browser’s shortcuts

The Win32/InstallMonstr.QJ may also change a desktop shortcut for Chrome, Firefox and IE. Due to this, every time you start the browser, it will open an unwanted web-site.

Right click on the browser’s shortcut, click Properties option. On the Shortcut tab, locate the Target field. Click inside, you will see a vertical line – arrow pointer, move it (using -> arrow key on your keyboard) to the right as possible. You will see a text which starts with “http://”. Remove it or everything after .exe. An example, for Google Chrome you should remove everything after chrome.exe.

clean a shorcut

Next, click OK to save changes. You need to clean all web browser’s shortcuts. So, repeat this step for the Chrome, IE, Mozilla Firefox and Edge.

Reset web-browser’s settings

Chrome


Open the Google Chrome menu by clicking on the button in the form of three horizontal stripes (google chrome menu button). It opens the drop-down menu. Next, click the “Settings” option.

chrome drop-down menu

Scroll down to the bottom of the page and click on the “Show advanced settings” link. Now scroll down until the Reset settings section is visible, as shown on the screen below and click the “Reset settings” button.

chrome advanced settings

Confirm your action, press the “Reset” button.

Firefox


If the FF settings have been changed by the unwanted software, then resetting it to the default state can help you to get rid of unwanted ads and redirects.

First, start the FF and click Mozilla Firefox menu button button. It will display the drop-down menu on the right-part of the internet browser. Next, press the Help button (Mozilla Firefox help button) like below.

Mozilla Firefox settings menu

In the Help menu, select the “Troubleshooting Information” option. Another way to open the “Troubleshooting Information” screen – type “about:support” in the web browser address bar and press Enter. It will open the “Troubleshooting Information” page like below. In the upper-right corner of this screen, click the “Refresh Firefox” button.

FF troubleshooting info window

It will display the confirmation prompt, click the “Refresh Firefox” button. The FF will start a process to fix your problems that caused by an unwanted program. Once it’s finished, press the “Finish” button

Internet Explorer


Open the Internet Explorer tools menu by clicking on the button in the form of gear (internet explorer tools menu icon). It opens the drop-down menu. Click on the Internet Options.

reset internet explorer tools menu

In the Internet Options window click on the Advanced tab, then click the Reset button. The Internet Explorer will show the Reset Internet Explorer settings window. Select the Delete personal settings check box, then click on Reset button.

reset internet explorer settings

You will now need to restart your computer for the changes to take effect.

Protect your computer from annoying ads and malicious sites

To increase your security and protect your PC system against new annoying advertisements and malicious web sites, you need to use an application that blocks access to dangerous advertisements and web-sites. Moreover, the program can block the open of intrusive advertising, which also leads to faster loading of web-sites and reduce the consumption of web traffic.

  1. Download AdGuard program from the following link.
    Adguard
    Adguard download
    26883 downloads
    Version: 6.4
    Author: © Adguard
    Category: Security tools
    Update: November 15, 2018
  2. Once the downloading process is finished, start the downloaded file. You will see the “Setup Wizard” window. Follow the prompts.
  3. Once the installation is complete, press “Skip” to close it and use the default settings, or press “Get Started” to see a quick tutorial which will assist you get to know AdGuard better.
  4. In most cases, the default settings are enough and you do not need to change anything. Each time, when you run your computer, AdGuard will run automatically and block pop-ups, annoying ads, as well as other malicious or misleading web-pages. For an overview of all the features of the application, or to change its settings you can simply double-click on the AdGuard icon, that is located on your Windows desktop.

Finish words

Now your system should be clean of the Win32/InstallMonstr.QJ and other unwanted software. Remove AdwCleaner. We suggest that you keep AdGuard (to help you block unwanted popup ads and unwanted malicious web sites) and Malwarebytes (to periodically scan your computer for new malware and ad-supported software). Probably you are running an older version of Java or Adobe Flash Player. This can be a security risk, so download and install the latest version right now.

If you are still having problems while trying to remove Win32/InstallMonstr.QJ from your machine, then ask for help in our Spyware/Malware removal forum.

 

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Author: Myantispyware team

Myantispyware is an information security website created in 2004. Our content is written in collaboration with Cyber Security specialists, IT experts, under the direction of Patrik Holder and Valeri Tchmych, founders of Myantispyware.com.

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