If you’re seeing “Your PC/Device needs to be repaired” screen instead your Windows desktop and your computer is locked, then your system is infected with a malware from a family of fake.Tech-Support. This malware displays the “Your PC/Device needs to be repaired” screen that is a misleading advertising. It is created to scare you into thinking that your computer is a suspected of malicious software.
In reality, authors of “Your PC/Device needs to be repaired” scam wants trick you into calling a fake customer support service (1-844-307-1890) in order to get a help. A telephone, which is given in the message is a fake Windows tech support service. By calling it, you just lose your money and your time!
“Your PC/Device needs to be repaired” will always make you think that your computer has lots of problems. As soon as you start your PC, the misleading program will automatically started and you will get a “Your PC/Device needs to be repaired” lock screen. The text of the “Your PC/Device needs to be repaired” screen is:
Your PC/Device needs to be repaired The digital Signature for this File couldn't be verified. File: \windows\syetm32\boot\winload.exe Error code: 0xc0000428 The problem seems to be caused by the following file: atikmdag.sys If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation,You'll need to use recovery tools. If you don't have any installation media [like a disc or USB device), contact your PC administrator or PC/Device manufacturer on these numbers. The automated phone system will ask for your installation ID (IID). Some charges may be applied by local operators for toll-free numbers in certain countries or regions. Toll free: 1-844-307-1890 Error code: 20200
Moreover “Your PC/Device needs to be repaired” malware may display a fake BSOD screen, that will overlay entire screen, without fear that you can close or terminate it.
As we have already mentioned, it want to push you to call to fake support service. Remember, all you need is to ignore all that this “Your PC/Device needs to be repaired” scam will display you. Follow the guidelines below to get rid of this scareware. The detailed instructions below can be followed by anyone as it really does take you step-by-step.
How to remove “Your PC/Device needs to be repaired” lock screen (Step-by-step instructions)
The following instructions is a full step-by-step guide, which will help you to remove “Your PC/Device needs to be repaired” lock from your computer. Moreover, the steps below will help you to uninstall malware and potentially unwanted software such as adware and toolbars that your PC may be infected. Please do the instructions step by step. If you need a help or have any questions, then ask for our assistance here or type a comment below.
- Remove “Your PC/Device needs to be repaired” lock with TaskManager.
- Uninstall nerta by using Windows Control Panel.
- Remove “Your PC/Device needs to be repaired” malware with JRT (Junkware Removal Tool).
- Remove “Your PC/Device needs to be repaired” locker with MalwareBytes Anti-malware.
1. Remove “Your PC/Device needs to be repaired” lock with TaskManager.
Press CTRL + ALT + DEL keys on your keyboard together. You will see a screen like shown below.
Click the Task manager option. It will start the Windows Task manager as shown below.
Looking for Nerta.exe process, scroll down if need be. When you have found it, right click the Nerta.exe process and select End task option.
Now you should get your taskbar and icons back. To do this, in the Task manager click File menu, then Run new task as on the following example.
Type explorer and Press Enter.
2. Uninstall nerta by using Windows Control Panel.
Press Windows key , then click Search . Type Control panel and press Enter. If you using Windows XP or Windows 7, then click Start and select Control Panel. It will open the Windows Control Panel as shown below.
Click Uninstall a program
It will open a list of all programs. Scroll down, select nerta and click Uninstall.
Most important, scroll through the all list, and uninstall any unknown programs.
3. Remove “Your PC/Device needs to be repaired” malware with JRT (Junkware Removal Tool).
Download Junkware Removal Tool from the link below.
Open a directory in which you saved the JRT. You will see an icon like below.
Run it. Junkware Removal Tool will try to update itself, if a new version is available. Once updating is done, you will see JRT DISCLAIMER.
Please read and press any key to continue. First, JRT creates a restore point and once complete, it will start a scan of a computer.
During the scan, Junkware Removal Tool will check Startups, Services, Processes, Files, Folders, Registry keys, Registry values, Mozilla Firefox, Internet Explorer (EDGE), Google Chrome extensions and remove “Your PC/Device needs to be repaired” related malicious software that has been found.
When cleaning a computer is completed, JRT will display a log file.
4. Remove “Your PC/Device needs to be repaired” locker with MalwareBytes Anti-malware.
Download MalwareBytes Anti-malware (MBAM) from the link below.
Once downloaded, close all programs and windows on your computer. Open a directory in which you saved it. Double-click on the icon that named mbam-setup like below.
When the installation begins, you will see the Setup – Wizard that will help you install MalwareBytes Anti-malware on your computer.
Once installation is complete, you will see window similar to the one below.
Now click on the Scan Now button to start scanning your computer for “Your PC/Device needs to be repaired” locker. This procedure can take some time, so please be patient.
When the scan is finished, make sure all entries have “checkmark” and click Remove Selected button. MalwareBytes Anti-malware will start to remove “Your PC/Device needs to be repaired” locker related files, folders, registry keys. Once disinfection is completed, you may be prompted to Restart.
Your computer should now be free of “Your PC/Device needs to be repaired” lock screen. If you need help with the instructions, then ask for help here.