If you’re reading this post, it means that your antivirus detects the SupportScam:JS/TechBrolo.A threat. It indicates that your PC system is infected with malicious software, which is often installs on the machine with the free applications. You probably want to know how to get rid of any security threats as well as remove SupportScam:JS/TechBrolo.A virus. In the steps below we will tell you about how to solve your problems.
While the SupportScam:JS/TechBrolo.A virus is active, you won’t be able to return your PC system settings. But this does not mean that you should just ignore it or get along with this fact. Because this is not the best option, due to the SupportScam:JS/TechBrolo.A virus you can have problems with your system and browsers, annoying advertisements and even confidential information theft.
The JS/TechBrolo.A virus may collect your Internet surfing activity by recording URLs visited, IP addresses, web-browser version and type, cookie information, Internet Service Provider (ISP) and pages visited. Such kind of behavior can lead to serious security problems or personal info theft. This is another reason why this virus should be removed as quickly as possible.
Therefore it’s very important to free your personal computer of this virus ASAP. Follow the few simple steps below to remove SupportScam:JS/TechBrolo.A virus, as well as other malware and adware, which may be installed onto your computer along with it.
How to remove SupportScam:JS/TechBrolo.A virus
In order to delete SupportScam:JS/TechBrolo.A virus from your personal computer, you should look up for suspicious entries, such as files, applications, web-browser plugins and shortcut files. However, if you want to remove SupportScam:JS/TechBrolo.A easily, you should use reputable anti malware tool and let it do the job for you.
To remove SupportScam:JS/TechBrolo.A, complete the steps below:
- What is SupportScam:JS/TechBrolo.A
- Removing the SupportScam:JS/TechBrolo.A, check the list of installed apps first
- How to automatically delete SupportScam:JS/TechBrolo.A with Zemana Anti Malware (ZAM)
- Remove SupportScam:JS/TechBrolo.A virus and malicious extensions with HitmanPro
- Use Malwarebytes to delete SupportScam:JS/TechBrolo.A virus
- Remove SupportScam:JS/TechBrolo.A virus from Chrome
- Delete SupportScam:JS/TechBrolo.A virus from Internet Explorer
- Get rid of SupportScam:JS/TechBrolo.A virus from Firefox
- How to stay safe online
- To sum up
Removing the SupportScam:JS/TechBrolo.A, check the list of installed apps first
The process of virus removal is generally the same across all versions of Microsoft Windows OS from 10 to XP. To start with, it’s necessary to check the list of installed applications on your machine and delete all unused, unknown and questionable software.
Make sure you have closed all internet browsers and other apps. Press CTRL, ALT, DEL keys together to open the MS Windows Task Manager.
Click on the “Processes” tab, look for something questionable that is the virus and other kinds of potential threats such as malware and PUPs then right-click it and select “End Task” or “End Process” option. In many cases, malicious software masks itself to avoid detection by imitating legitimate Microsoft Windows processes. A process is particularly suspicious: it is taking up a lot of memory (despite the fact that you closed all of your programs), its name is not familiar to you (if you’re in doubt, you can always check the program by doing a search for its name in Google, Yahoo or Bing).
Next, uninstall any unrequested and suspicious software from your Control panel.
Windows 10, 8.1, 8
Now, click the Windows button, type “Control panel” in search and press Enter. Select “Programs and Features”, then “Uninstall a program”.
Look around the entire list of applications installed on your computer. Most likely, one of them is the virus and other security threats. Choose the dubious program or the program that name is not familiar to you and remove it.
Windows Vista, 7
From the “Start” menu in Windows, choose “Control Panel”. Under the “Programs” icon, choose “Uninstall a program”.
Choose the suspicious or any unknown applications, then click “Uninstall/Change” button to uninstall this undesired application from your computer.
Click the “Start” button, select “Control Panel” option. Click on “Add/Remove Programs”.
Choose an unwanted program, then press “Change/Remove” button. Follow the prompts.
How to automatically delete SupportScam:JS/TechBrolo.A with Zemana Anti Malware (ZAM)
We suggest using the Zemana that are completely clean your personal computer of the virus. The tool is an advanced malware removal program created by (c) Zemana lab. It is able to help you get rid of PUPs, viruses, adware, malicious software, toolbars, ransomware and other security threats from your computer for free.
Download Zemana Anti-Malware (ZAM) on your Windows Desktop from the following link.
Author: Zemana Ltd
Category: Security tools
Update: February 14, 2019
Once the download is finished, close all programs and windows on your system. Double-click the install file named Zemana.AntiMalware.Setup. If the “User Account Control” dialog box pops up as shown in the following example, click the “Yes” button.
It will open the “Setup wizard” which will help you install Zemana Anti Malware (ZAM) on your PC. Follow the prompts and don’t make any changes to default settings.
Once installation is finished successfully, Zemana will automatically start and you can see its main screen as displayed below.
Now click the “Scan” button . Zemana tool will start scanning the whole personal computer to find out virus and other kinds of potential threats like malicious software and potentially unwanted programs. While the Zemana AntiMalware (ZAM) application is scanning, you can see how many objects it has identified as threat.
After finished, Zemana AntiMalware (ZAM) will show a list of all items detected by the scan. All found items will be marked. You can remove them all by simply click “Next” button. The Zemana AntiMalware (ZAM) will remove virus related files, folders and registry keys and add items to the Quarantine. When the cleaning process is done, you may be prompted to restart the personal computer.
Remove SupportScam:JS/TechBrolo.A virus and malicious extensions with HitmanPro
Hitman Pro is a free removal utility that may be downloaded and use to remove browser hijackers, adware, malware, potentially unwanted software, toolbars and other threats from your PC system. You can run this tool to search for threats even if you have an antivirus or any other security application.
Please go to the following link to download the latest version of Hitman Pro for Microsoft Windows. Save it on your MS Windows desktop or in any other place.
Category: Security tools
Update: June 28, 2018
When the download is finished, open the file location and double-click the HitmanPro icon. It will run the Hitman Pro tool. If the User Account Control dialog box will ask you want to launch the program, press Yes button to continue.
Next, click “Next” to perform a system scan for the virus and other kinds of potential threats such as malware and PUPs. This task may take quite a while, so please be patient. While the utility is scanning, you can see number of objects and files has already scanned.
When Hitman Pro has finished scanning your machine, you can check all items found on your computer like below.
Next, you need to press “Next” button. It will display a prompt, click the “Activate free license” button. The HitmanPro will delete virus and other malicious software and PUPs and add threats to the Quarantine. When finished, the utility may ask you to restart your system.
Use Malwarebytes to delete SupportScam:JS/TechBrolo.A virus
You can delete SupportScam:JS/TechBrolo.A virus automatically with a help of Malwarebytes Free. We advise this free malicious software removal utility because it can easily remove viruses, ad-supported software, PUPs and toolbars with all their components such as files, folders and registry entries.
Installing the MalwareBytes Anti-Malware is simple. First you’ll need to download MalwareBytes AntiMalware (MBAM) on your PC system by clicking on the following link.
Category: Security tools
Update: February 5, 2019
After the download is complete, run it and follow the prompts. Once installed, the MalwareBytes Anti Malware (MBAM) will try to update itself and when this task is finished, press the “Scan Now” button to perform a system scan with this utility for the virus and other kinds of potential threats like malicious software and PUPs. A scan may take anywhere from 10 to 30 minutes, depending on the count of files on your personal computer and the speed of your personal computer. All detected items will be marked. You can remove them all by simply click “Quarantine Selected” button.
The MalwareBytes is a free application that you can use to remove all detected folders, files, services, registry entries and so on. To learn more about this malicious software removal utility, we recommend you to read and follow the guide or the video guide below.
Remove SupportScam:JS/TechBrolo.A virus from Chrome
Reset Chrome settings will delete changes to internet browser settings created by SupportScam:JS/TechBrolo.A and disable harmful addons. It will also clear cached and temporary data (cookies, site data and content). However, your saved bookmarks and passwords will not be lost.
- First run the Google Chrome and click Menu button (small button in the form of three dots).
- It will display the Chrome main menu. Choose More Tools, then click Extensions.
- You’ll see the list of installed extensions. If the list has the extension labeled with “Installed by enterprise policy” or “Installed by your administrator”, then complete the following tutorial: Remove Chrome extensions installed by enterprise policy.
- Now open the Google Chrome menu once again, click the “Settings” menu.
- You will see the Google Chrome’s settings page. Scroll down and click “Advanced” link.
- Scroll down again and click the “Reset” button.
- The Chrome will show the reset profile settings page as on the image above.
- Next click the “Reset” button.
- Once this process is finished, your web browser’s search provider by default, new tab and home page will be restored to their original defaults.
- To learn more, read the post How to reset Chrome settings to default.
Delete SupportScam:JS/TechBrolo.A virus from Internet Explorer
The Internet Explorer reset is great if your internet browser is affected by SupportScam:JS/TechBrolo.A virus or you have unwanted extensions or toolbars on your internet browser, that installed by a malware.
First, open the Microsoft Internet Explorer, click ) button. Next, press “Internet Options” like below.
In the “Internet Options” screen select the Advanced tab. Next, click Reset button. The Internet Explorer will display the Reset Internet Explorer settings prompt. Select the “Delete personal settings” check box and click Reset button.
You will now need to restart your PC for the changes to take effect. It will delete virus related files, folders and registry keys, disable malicious and ad-supported internet browser’s extensions and restore the Internet Explorer’s settings like search engine by default, home page and new tab page to default state.
Get rid of SupportScam:JS/TechBrolo.A virus from Firefox
If the Mozilla Firefox internet browser startpage, search engine and newtab page are changed by the SupportScam:JS/TechBrolo.A virus and you want to restore the settings back to their original state, then you should follow the steps below. However, your saved bookmarks and passwords will not be lost.
First, open the Firefox and click button. It will open the drop-down menu on the right-part of the web browser. Further, press the Help button () as shown in the following example.
In the Help menu, select the “Troubleshooting Information” option. Another way to open the “Troubleshooting Information” screen – type “about:support” in the web browser adress bar and press Enter. It will display the “Troubleshooting Information” page as shown in the figure below. In the upper-right corner of this screen, click the “Refresh Firefox” button.
It will open the confirmation dialog box. Further, click the “Refresh Firefox” button. The Firefox will begin a task to fix your problems that caused by the virus and other security threats. Once, it is finished, press the “Finish” button.
How to stay safe online
To put it simply, you need to use an ad blocking utility (AdGuard, for example). It’ll block and protect you from all undesired sites, ads and popups. To be able to do that, the ad-blocking program uses a list of filters. Each filter is a rule that describes a malicious webpage, an advertising content, a banner and others. The ad-blocker program automatically uses these filters, depending on the sites you’re visiting.
- Download AdGuard on your computer by clicking on the following link.
Author: © Adguard
Category: Security tools
Update: November 15, 2018
- After downloading it, launch the downloaded file. You will see the “Setup Wizard” program window. Follow the prompts.
- Once the setup is finished, click “Skip” to close the install program and use the default settings, or press “Get Started” to see an quick tutorial which will assist you get to know AdGuard better.
- In most cases, the default settings are enough and you don’t need to change anything. Each time, when you start your PC system, AdGuard will run automatically and stop unwanted ads, as well as other malicious or misleading webpages. For an overview of all the features of the program, or to change its settings you can simply double-click on the icon named AdGuard, that is located on your desktop.
To sum up
After completing the steps shown above, your PC should be free from SupportScam:JS/TechBrolo.A virus and other malware. Your antivirus software will no longer detect any security threats. Unfortunately, if the instructions does not help you, then you have caught a new malware, and then the best way – ask for help here.