The “Please Call Apple Support” is a mislaeding ‘ad’ web-page. If this webpage popping up in your web-browser then it is a sign that you unintentionally installed undesired software from the adware (sometimes named ‘ad-supported’ software) family on your MAC system. It’s a type of malicious programs that developed to show lots of unwanted, annoying and misleading advertisements. For this reason, we recommend that you start the clean up of your computer as soon as possible and thus remove “Please Call Apple Support” fake alerts from your web browser.
Unlike viruses, the ‘ad supported’ software will not delete or infect your files, but its actions will cause some problems with your internet browser. This is because, it’ll affect your MAC OS, get full access to your web browsers such as Google Chrome, Safari and Mozilla Firefox and has the ability to alter their settings. Of course, it did not ask you for permission and do it secretly as possible. Once your web-browser settings will be replaced, you’ll be rerouted to unwanted ads, some of which can lead to malicious or misleading web-pages like the “Please Call Apple Support” scam.
Moreover, the adware can substitute the legitimate advertising banners on misleading or even banners that can offer to visit malicious web-sites. The reason is simple, many advertisers agree on any ways to attract users to their web-pages, so the makers of adware, often forcing users to click on an advertising link. For each click on a link, the makers of the adware receive income.
It is important, don’t trust “Please Call Apple Support” site and don’t click on ads placed on it, as they can lead you to a more malicious or misleading web-pages. The best option is to use the few simple steps posted below to clean your MAC system of ad supported software and thus remove “Please Call Apple Support” pop-up warnings.
Remove “Please Call Apple Support” popup scam (removal steps)
Even if you’ve the up-to-date classic antivirus for Mac installed, and you have checked your MAC OS for malware and removed anything found, you need to do the guidance below. The “Please Call Apple Support” pop up scam removal is not simple as installing another antivirus. Classic antivirus software are not designed to run together and will conflict with each other, or possibly crash Mac OS. Instead we suggest complete the manual steps below after that use MalwareBytes Free, which is a free application dedicated to search for and delete ‘ad supported’ software which cause misleading “Please Call Apple Support” popup warnings to appear. Run the tool to ensure the ad supported software is removed.
To remove “Please Call Apple Support”, execute the following steps:
- How to delete “Please Call Apple Support” fake alerts without any software
- How to automatically delete “Please Call Apple Support” pop up
- How to stop “Please Call Apple Support” pop up scam
- How to prevent “Please Call Apple Support” pop up warnings from getting inside your MAC system
- Finish words
How to delete “Please Call Apple Support” fake alerts without any software
Read this “How to remove” section to know how to manually get rid of ad-supported software that shows misleading “Please Call Apple Support” fake alerts on your machine. Even if the few simple steps does not work for you, there are several free malicious software removers below that can easily handle such adware which cause misleading “Please Call Apple Support” pop up to appear.
Delete PUPs through the Finder
In order to delete PUPs such as this adware, open the Finder and click on “Applications”. Check the list of installed applications. For the ones you do not know, run an Internet search to see if they are ‘ad supported’ software, browser hijacker or potentially unwanted programs. If yes, uninstall them off. Even if they are just a apps that you do not use, then uninstalling them off will increase your Apple Mac start up time and speed dramatically.
- Open the Finder.
- Click “Applications”.
- It will show a list of all programs installed on the MAC.
- Scroll through the all list, and remove questionable and unknown apps. Pay maximum attention to the program you installed last.
- Drag the questionable program from the Applications folder to the Trash.
- Empty Trash.
Get rid of “Please Call Apple Support” fake alerts from Safari
By resetting Safari web-browser you revert back your internet browser settings to its default state. This is basic when troubleshooting problems that might have been caused by ‘ad supported’ software that cause misleading “Please Call Apple Support” pop-up warnings to appear.
Click Safari menu and select “Preferences”.
It will open the Safari Preferences window. Next, click the “Extensions” tab. Look for unknown and suspicious extensions on left panel, select it, then click the “Uninstall” button. Most important to remove all unknown plugins from Safari.
Once complete, click “General” tab. Change the “Default Search Engine” to Google.
Find the “Homepage” and type into textfield “https://www.google.com”.
Remove “Please Call Apple Support” popup from Google Chrome
Reset Google Chrome settings is a simple way to get rid of the hijacker infections, malicious and ‘ad-supported’ extensions, as well as to restore the web browser’s newtab page, search engine by default and start page that have been replaced by adware which designed to display misleading “Please Call Apple Support” pop up within your browser.
- First, launch the Chrome and click the Menu icon (icon in the form of three dots).
- It will show the Chrome main menu. Select More Tools, then press Extensions.
- You will see the list of installed extensions. If the list has the add-on labeled with “Installed by enterprise policy” or “Installed by your administrator”, then complete the following instructions: Remove Chrome extensions installed by enterprise policy.
- Now open the Google Chrome menu once again, click the “Settings” menu.
- Next, press “Advanced” link, that located at the bottom of the Settings page.
- On the bottom of the “Advanced settings” page, click the “Reset settings to their original defaults” button.
- The Google Chrome will open the reset settings prompt as shown on the image above.
- Confirm the internet browser’s reset by clicking on the “Reset” button.
- To learn more, read the blog post How to reset Chrome settings to default.
Delete “Please Call Apple Support” fake alerts from Firefox
If the Mozilla Firefox web-browser program is hijacked, then resetting its settings can help. The Reset feature is available on all modern version of Firefox. A reset can fix many issues by restoring Mozilla Firefox settings like newtab page, search provider and homepage to their default state. When using the reset feature, your personal information such as passwords, bookmarks, browsing history and web form auto-fill data will be saved.
Launch the Firefox and click the menu button (it looks like three stacked lines) at the top right of the browser screen. Next, press the question-mark icon at the bottom of the drop-down menu. It will open the slide-out menu.
Select the “Troubleshooting information”. If you’re unable to access the Help menu, then type “about:support” in your address bar and press Enter. It bring up the “Troubleshooting Information” page as displayed on the screen below.
Click the “Refresh Firefox” button at the top right of the Troubleshooting Information page. Select “Refresh Firefox” in the confirmation prompt. The Mozilla Firefox will start a task to fix your problems that caused by the adware that causes web browsers to open misleading “Please Call Apple Support” pop up scam. Once, it is done, press the “Finish” button.
How to automatically delete “Please Call Apple Support” pop up
After completing the manual removal guidance above all unwanted apps, malicious web browser’s extensions and adware that developed to show misleading “Please Call Apple Support” pop up within your browser should be uninstalled. If the problem with “Please Call Apple Support” popup scam is still remained, then we suggest to scan your machine for any remaining malicious components. Run recommended free adware removal applications below.
Run MalwareBytes Anti-Malware to remove “Please Call Apple Support” pop up scam
We suggest using the MalwareBytes Anti Malware that are completely clean your Apple Mac of the ad-supported software. The free utility is an advanced malicious software removal program designed by (c) Malwarebytes lab. This program uses the world’s most popular anti-malware technology. It’s able to help you delete annoying “Please Call Apple Support” pop up warnings from your web browsers, potentially unwanted software, malware, browser hijacker infections, toolbars, ransomware and other security threats from your MAC for free.
- Installing the MalwareBytes Anti-Malware (MBAM) is simple. First you’ll need to download MalwareBytes Free on your MS Windows Desktop by clicking on the link below.
Malwarebytes Anti-malware (Mac)
Category: Security tools
Update: May 10, 2017
- When the downloading process is finished, please close all programs and open windows on your computer. Run the downloaded file. Follow the prompts.
- The MalwareBytes Anti-Malware (MBAM) will run and open the main window.
- Further, press the “Scan” button to perform a system scan for the adware that displays misleading “Please Call Apple Support” fake alerts on your MAC system. A scan may take anywhere from 10 to 30 minutes, depending on the number of files on your computer and the speed of your computer.
- When MalwareBytes has finished scanning your machine, MalwareBytes will show a list of found items.
- Make sure all threats have ‘checkmark’ and click the “Remove Selected Items” button.
- Close the Anti Malware and continue with the next step.
How to stop “Please Call Apple Support” pop up scam
We recommend to install an adblocker program which can stop “Please Call Apple Support” and other unwanted sites. The adblocker tool such as AdGuard is a program that basically removes advertising from the World Wide Web and blocks access to malicious sites. Moreover, security experts says that using ad-blocking applications is necessary to stay safe when surfing the Web.
Visit the page linked below to download the latest version of AdGuard for Mac OS.
Author: © Adguard
Category: Security tools
Update: January 17, 2018
Once the downloading process is finished, run the downloaded file. The “Setup Wizard” window will show up on the computer screen.
Follow the prompts. AdGuard will then be installed. A window will show up asking you to confirm that you want to see a quick guide. Click “Skip” button to close the window and use the default settings, or press “Get Started” to see an quick instructions that will allow you get to know AdGuard better.
Each time, when you start your machine, AdGuard will start automatically and block pop-up ads, “Please Call Apple Support” redirect, as well as other malicious or misleading web sites.
How to prevent “Please Call Apple Support” pop up warnings from getting inside your MAC system
The adware is usually come bundled with free programs and install themselves, with or without your knowledge, on your MAC. This happens especially when you’re installing a free software. The application installation package tricks you into accepting the installation of additional software, that you do not really want. Moreover, some paid software can also install additional programs which you don’t want! Therefore, always download free software and paid software from reputable download web sites. Use ONLY custom or manual installation option and never blindly click Next button.
Now your computer should be free of the adware that causes multiple misleading “Please Call Apple Support” alerts and popups. We suggest that you keep AdGuard (to help you block unwanted advertisements and annoying harmful web-pages) and MalwareBytes Free (to periodically scan your MAC OS for new malware, hijackers and ad-supported software). Make sure that you have all the Critical Updates recommended for Mac operating system. Without regular updates you WILL NOT be protected when new hijackers, harmful software and adware are released.
If you are still having problems while trying to remove “Please Call Apple Support” pop up scam from your internet browser, then ask for help here.