There are many types of malware and one of them is adware (sometimes called ‘ad-supported’ software). The adware, which causes the appearance of “Support for Windows Products” ads or the redirect to the unwanted ad webpage, have a negative impact on the functioning of your system. It alters computer settings, generates a huge number of various ads, slows down the Google Chrome, Firefox, Microsoft Internet Explorer and Edge and the speed of your internet connection. Moreover, it may lead to the fact that web sites are slow to load and the browser interface can even freeze. The main function of the ad supported software is showing ads, so it may redirect your browser to an unwanted web site like “Support for Windows Products” ad site, instead of the one that you want to visit. Even if you try to type an address into the web browser’s address bar, then the browser is anyway will open an unwanted ad website.
The adware can change the settings of the Chrome, Firefox, Internet Explorer and MS Edge, but often that a malicious software like this can also infect all types of browsers by changing their desktop shortcuts. Thus forcing the user each time open the internet browser to see “Support for Windows Products” annoying ads.
The adware is the part of the software that is used as an online promotional tool. It’s created with the sole purpose to display dozens of pop-up ads, and thus to promote the goods and services in an open internet browser window. The “Support for Windows Products” is just one of the many sites of the so-called ‘ad’ type. It is designed to display advertisements, or reroute the browser to not expected and intrusive advertising web-sites. Moreover, the ad-supported software can substitute the legitimate advertising links on misleading or even banners that can offer to visit malicious web pages. The reason is simple, many advertisers agree on any ways to attract users to their web pages, so the creators of ad supported software, often forcing users to click on an advertising link. For each click on a link, the authors of the ad supported software receive income. It’s the so-called ‘Pay-Per-Click’ method.
We suggest you to remove ad-supported software and clean your PC from “Support for Windows Products” ads as soon as possible, until the presence of the ad-supported software has not led to even worse consequences. You need to follow the guide below that will allow you to completely remove the redirect to “Support for Windows Products” annoying web page, using only the built-in Windows features and a few of specialized free tools.
How does “Support for Windows Products” ads get installed onto personal computer
How to manually remove “Support for Windows Products” pop-ups
If you perform exactly the few simple steps below you should be able to remove the “Support for Windows Products” pop ups. Read it once, after doing so, please print this page as you may need to close your browser or reboot your personal computer.
- Delete suspicious and unknown software by using Windows Control Panel
- Remove “Support for Windows Products” pop-ups from Firefox
- Remove “Support for Windows Products” pop-up ads from Google Chrome
- Get rid of “Support for Windows Products” from IE
- Disinfect the browser’s shortcuts to get rid of “Support for Windows Products” redirect
- Get rid of unwanted Scheduled Tasks
Remove suspicious and unknown software by using Windows Control Panel
Press Windows key , then click Search . Type “Control panel”and press Enter. If you using Windows XP or Windows 7, then click “Start” and select “Control Panel”. It will display the Windows Control Panel as shown in the figure below.
Next, click “Uninstall a program” It’ll display a list of all programs. Scroll through the all list and delete any suspicious and unknown programs.
Remove “Support for Windows Products” pop-ups from Firefox
First, launch the Firefox. Next, press the button in the form of three horizontal stripes (). It will open the drop-down menu. Next, click the “Help” button ().
In the Help menu, click the “Troubleshooting Information”. In the upper-right corner of the “Troubleshooting Information” page, press “Refresh Firefox” button.
Confirm your action, press the “Refresh Firefox”.
Remove “Support for Windows Products” pop-up ads from Google Chrome
Reset Google Chrome settings is a simple way to get rid of the malicious and ad-supported extensions, as well as to restore the web-browser’s startpage, new tab page and default search engine that have been changed by adware.
- Open the Google Chrome, then click the Menu icon (icon in the form of three horizontal stripes).
- It will display the Google Chrome main menu. Click the “Settings” menu.
- Next, click the “Show advanced settings” link, that located at the bottom of the Settings page.
- Further, click the “Reset settings” button, that located at the bottom of the Advanced settings page.
- The Google Chrome will display the reset settings prompt as shown on the image above.
- Confirm the web-browser’s reset by clicking on the “Reset” button.
- To learn more, look the blog post How to reset Chrome settings to default.
Get rid of “Support for Windows Products” from IE
First, start the IE, then click button. Next, press “Internet Options” as shown below.
In the “Internet Options” screen select the Advanced tab. Next, press the “Reset” button. The Internet Explorer will display the “Reset Internet Explorer” settings prompt. Select the “Delete personal settings” check box and click Reset button.
You will now need to restart your computer for the changes to take effect. It will restore the Microsoft Internet Explorer’s settings like start page and search provider by default to default state, disable ad-supported web-browser’s extensions and thereby get rid of the reroute to “Support for Windows Products” annoying site.
Disinfect the browser’s shortcuts to get rid of “Support for Windows Products” redirect
Now you need to clean up the web-browser shortcuts. Check that the shortcut referring to the right exe-file of the web-browser, and not on any unknown file. Right click to a desktop shortcut for your web browser. Choose the “Properties” option.
It will display the Properties window. Select the “Shortcut” tab here, after that, look at the “Target” field. The adware can modify it. If you are seeing something similar “…exe http://web.site.address” then you need to remove “http…” and leave only, depending on the internet browser you are using:
- Google Chrome: chrome.exe
- Opera: opera.exe
- Firefox: firefox.exe
- Internet Explorer: iexplore.exe
Look at the example on the screen below.
Once is finished, click the “OK” button to save the changes. Please repeat this step for browser shortcuts which redirects to an unwanted sites. When you have completed, go to next step.
Get rid of unwanted Scheduled Tasks
Once installed, the adware can add a task in to the Windows Task Scheduler Library. Due to this, every time when you run your PC system, it will show “Support for Windows Products” annoying site. So, you need to check the Task Scheduler Library and get rid of all tasks that have been created by adware.
Press Windows and R keys on your keyboard at the same time. It will display a dialog box that titled as Run. In the text field, type “taskschd.msc” (without the quotes) and click OK. Task Scheduler window opens. In the left-hand side, click “Task Scheduler Library”, as shown below.
In the middle part you will see a list of installed tasks. Select the first task, its properties will be open just below automatically. Next, click the Actions tab. Necessary to look at the text which is written under Details. Found something such as “explorer.exe http://site.address” or “chrome.exe http://site.address” or “firefox.exe http://site.address”, then you need delete this task. If you are not sure that executes the task, then google it. If it is a component of the malicios application, then this task also should be removed.
Further click on it with the right mouse button and select Delete as shown below.
Repeat this step, if you have found a few tasks that have been created by adware. Once is finished, close the Task Scheduler window.
How to get rid of “Support for Windows Products” automatically
Manual removal is not always as effective as you might think. Often, even the most experienced users can not completely get rid of “Support for Windows Products” pop ups from the infected PC. This is because the adware can hide its components which are difficult for you to find out and get rid of completely. This may lead to the fact that after some time, the adware again infect your computer and it will begin to display annoying “Support for Windows Products” ads. Moreover, I want to note that it is not always safe to remove ad-supported software manually, if you do not have much experience in setting up and configuring the PC.
I suggest using the Malwarebytes Free that are completely clean your machine. It is an advanced malware removal program developed by (c) Malwarebytes lab. This application uses the world’s most popular anti-malware technology. It’s able to help you remove browser hijackers, malware, ad-supported software, toolbars, ransomware and other security threats from your PC for free.
Now, click the link below to download Malwarebytes Free on your computer. Save it on your Windows desktop or in any other place.
Category: Security tools
Update: February 5, 2019
After the download is done, close all applications on your computer. Next, open the setup file named mb3-setup. If the “User Account Control” prompt pops up as shown in the following image, click the Yes button.
It will open the “Setup wizard” which will help you install Malwarebytes on your PC system. Follow the prompts and don’t make any changes to default settings.
Once installation is finished successfully, click Finish button. Then Malwarebytes will automatically start and you can see its main screen as on the image below.
Now click the “Scan Now” button to begin scanning your PC system for the adware which cause a redirect to “Support for Windows Products” ads. When the adware or malware is found, the number of the detected objects will change accordingly. Wait until the the scanning is finished. Please be patient.
Once the system scan is finished, you can check all threats detected on your machine. Make sure all entries have “checkmark” and press “Quarantine Selected” button. The Malwarebytes will begin removing malware and adware which cause “Support for Windows Products” ads. Once disinfection is done, you may be prompted to restart your PC system.
I suggest you look at the following video, which completely explains the procedure of using the Malwarebytes program to delete adware and other malware.
Stop “Support for Windows Products” ads and other unwanted web-pages
To increase your security and protect your machine against new unwanted ads and malicious web-sites, you need to use program that stops access to dangerous advertisements and sites. Moreover, the program can block the show of intrusive advertising, which also leads to faster loading of web pages and reduce the consumption of web traffic.
Download AdGuard program from the following link.
Author: © Adguard
Category: Security tools
Update: November 15, 2018
Once the downloading process is finished, start the file named adguardInstaller. You will see the “Setup Wizard” screen as on the image below.
Follow the prompts. Once the installation is finished, you will see a window as shown on the image below.
You can press “Skip” to close the installation program and use the default settings, or press “Get Started” button to see an quick tutorial which will help you get to know AdGuard better.
In most cases, the default settings are enough and you do not need to change anything. Each time, when you start your computer, AdGuard will launch automatically and block pop-up ads, sites such as “Support for Windows Products” ads, as well as other malicious or misleading sites. For an overview of all the features of the program, or to change its settings you can simply double-click on the AdGuard icon, which is located on your Windows desktop.
Scan your personal computer and delete “Support for Windows Products” ads with AdwCleaner.
This removal application is free and easy to use. It can scan and delete ad supported software, browser hijackers, malware and unwanted toolbars in Google Chrome, IE, FF and Microsoft Edge web browsers and thereby restore back their default settings (homepage, new tab page and search engine by default). AdwCleaner is powerful enough to find and get rid of malicious registry entries and files that are hidden on the machine.
Download AdwCleaner tool using the link below. Save it to your Desktop so that you can access the file easily.
Author: Xplode, MalwareBytes
Category: Security tools
Update: January 25, 2019
Once downloading is finished, open the directory in which you saved it and double-click the AdwCleaner icon. It will start the AdwCleaner utility and you will see a screen as shown in the figure below. If the User Account Control dialog box will ask you want to show the program, press Yes button to continue.
Now, press the “Scan” to start scanning your computer for the adware that cause a redirect to “Support for Windows Products” ads.
Once the checking is finished, it will display a list of all items detected by this utility as on the image below.
You need to click “Clean” button. It will display a dialog box, click “OK” to start the cleaning procedure. When the cleaning process is done, the AdwCleaner may ask you to reboot your computer. After reboot, the AdwCleaner will open the log file.
All the above steps are shown in detail in the following video guide.
Now your PC system should be clean of the “Support for Windows Products” ads. Remove AdwCleaner. We suggest that you keep AdGuard (to help you block unwanted advertisements and annoying malicious web pages) and Malwarebytes (to periodically scan your computer for new malware and adware). Probably you are running an older version of Java or Adobe Flash Player. This can be a security risk, so download and install the latest version right now.
If you are still having problems while trying to remove “Support for Windows Products” ads from your system, then ask for help in our Spyware/Malware removal forum.